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<br /> The international guide to business airports, FBOs and ground support partners<br /> INTERNATIONAL<br /> October 2017 Discover new partners, routes and destinations<br /> In this issue<br /> VIP arrivals<br /> Planners reveal what<br /> heads of state really<br /> want from an FBO<br /> Training<br /> Why attracting and<br /> retaining young talent<br /> will boost your business<br /> THE LANGUAGE<br /> OF LUXURY<br /> How to create and maintain<br /> customer service excellence<br /> Location focus: Morocco | Case study: Sharjah Airport, UAE<br /> City guide: Minneapolis | IS-BAH three years on<br /> IAM Jet Centre<br /> CARIBBEAN<br /> In this issue...<br /> Arrivals lounge<br /> 04 Sharjah’s new terminal<br /> A high-end private terminal is set to capture<br /> the growing market in the UAE<br /> 08 Stronger summer<br /> The latest sta<a title="Business Airport International - October 2017 page 1" href="http://viewer.zmags.com/publication/5d0c63a3?page=1"> The international guide to business airports, FBO</a> <a title="Business Airport International - October 2017 page 2" href="http://viewer.zmags.com/publication/5d0c63a3?page=2"> IAM Jet Centre CARIBBEAN</a> <a title="Business Airport International - October 2017 page 3" href="http://viewer.zmags.com/publication/5d0c63a3?page=3"> In this issue... Arrivals lounge 04 Sharj</a> <a title="Business Airport International - October 2017 page 4" href="http://viewer.zmags.com/publication/5d0c63a3?page=4"> CONTENTS Regulars Profiles 16 </a> <a title="Business Airport International - October 2017 page 5" href="http://viewer.zmags.com/publication/5d0c63a3?page=5"> www.edeis.com</a> <a title="Business Airport International - October 2017 page 6" href="http://viewer.zmags.com/publication/5d0c63a3?page=6"> ARRIVALS LOUNGE SHARJAH INTERNATIONAL AI</a> <a title="Business Airport International - October 2017 page 7" href="http://viewer.zmags.com/publication/5d0c63a3?page=7"> ARRIVALS LOUNGE Sharjah Airport </a> <a title="Business Airport International - October 2017 page 8" href="http://viewer.zmags.com/publication/5d0c63a3?page=8"> ARRIVALS LOUNGE H E Ali Salim Al Midfa, cha</a> <a title="Business Airport International - October 2017 page 9" href="http://viewer.zmags.com/publication/5d0c63a3?page=9"> Al Bateen Executive Airport is the first dedicated</a> <a title="Business Airport International - October 2017 page 10" href="http://viewer.zmags.com/publication/5d0c63a3?page=10"> ARRIVALS LOUNGE ONLINE CHARTER MARKETPLACE AV</a> <a title="Business Airport International - October 2017 page 11" href="http://viewer.zmags.com/publication/5d0c63a3?page=11"> HELSINKI BUSINESS FLIGH I A I </a> <a title="Business Airport International - October 2017 page 12" href="http://viewer.zmags.com/publication/5d0c63a3?page=12"> ARRIVALS LOUNGE LOCAL GOVERNMENT AND PRESS</a> <a title="Business Airport International - October 2017 page 13" href="http://viewer.zmags.com/publication/5d0c63a3?page=13"> Legal background In June 2015, Federal District C</a> <a title="Business Airport International - October 2017 page 14" href="http://viewer.zmags.com/publication/5d0c63a3?page=14"> ARRIVALS LOUNGE </a> <a title="Business Airport International - October 2017 page 15" href="http://viewer.zmags.com/publication/5d0c63a3?page=15"> KEF AEY AEY EGS WELCOME TO SOU</a> <a title="Business Airport International - October 2017 page 16" href="http://viewer.zmags.com/publication/5d0c63a3?page=16"> ARRIVALS LOUNGE ACI JET OPENS ITS ORA</a> <a title="Business Airport International - October 2017 page 17" href="http://viewer.zmags.com/publication/5d0c63a3?page=17"> WE FLY YOUR WAY The Luxaviation Group offers a f</a> <a title="Business Airport International - October 2017 page 18" href="http://viewer.zmags.com/publication/5d0c63a3?page=18"> INDUSTRY COMMENT Marketing’s objective is t</a> <a title="Business Airport International - October 2017 page 19" href="http://viewer.zmags.com/publication/5d0c63a3?page=19"> Executive.Luxurious.Reliable Travel like no other</a> <a title="Business Airport International - October 2017 page 20" href="http://viewer.zmags.com/publication/5d0c63a3?page=20"> MEET THE MANAGER Vanessa Oliver BUSINESS AIRPO</a> <a title="Business Airport International - October 2017 page 21" href="http://viewer.zmags.com/publication/5d0c63a3?page=21"> ’’Norway’s PREMIER FBO in Oslo & Stavanger!’’ </a> <a title="Business Airport International - October 2017 page 22" href="http://viewer.zmags.com/publication/5d0c63a3?page=22"> PLANNING & TRIP SUPPORT Stately arrivals The </a> <a title="Business Airport International - October 2017 page 23" href="http://viewer.zmags.com/publication/5d0c63a3?page=23"> PLANNING & TRIP SUPPORT A </a> <a title="Business Airport International - October 2017 page 24" href="http://viewer.zmags.com/publication/5d0c63a3?page=24"> PLANNING & TRIP SUPPORT “Th</a> <a title="Business Airport International - October 2017 page 25" href="http://viewer.zmags.com/publication/5d0c63a3?page=25"> Exceed. </a> <a title="Business Airport International - October 2017 page 26" href="http://viewer.zmags.com/publication/5d0c63a3?page=26"> PLANNING & TRIP SUPPORT </a> <a title="Business Airport International - October 2017 page 27" href="http://viewer.zmags.com/publication/5d0c63a3?page=27"> Fuel is just the beginning. | Trip Support </a> <a title="Business Airport International - October 2017 page 28" href="http://viewer.zmags.com/publication/5d0c63a3?page=28"> PLANNING & TRIP SUPPORT </a> <a title="Business Airport International - October 2017 page 29" href="http://viewer.zmags.com/publication/5d0c63a3?page=29"> Smooth Connections for a Complex World A leade</a> <a title="Business Airport International - October 2017 page 30" href="http://viewer.zmags.com/publication/5d0c63a3?page=30"> DRONE PROTECTION Game of Are drones aviation’s</a> <a title="Business Airport International - October 2017 page 31" href="http://viewer.zmags.com/publication/5d0c63a3?page=31"> DRONE PROTECTION drones BUSINESS AIRPORT INT</a> <a title="Business Airport International - October 2017 page 32" href="http://viewer.zmags.com/publication/5d0c63a3?page=32"> MAKE YOUR WISH AND WE’LL MAKE IT HAPPEN </a> <a title="Business Airport International - October 2017 page 33" href="http://viewer.zmags.com/publication/5d0c63a3?page=33"> DRONE PROTECTION T </a> <a title="Business Airport International - October 2017 page 34" href="http://viewer.zmags.com/publication/5d0c63a3?page=34"> DRONE PROTECTION </a> <a title="Business Airport International - October 2017 page 35" href="http://viewer.zmags.com/publication/5d0c63a3?page=35"> THE HOME OF PRIVATE AVIATION AT THE </a> <a title="Business Airport International - October 2017 page 36" href="http://viewer.zmags.com/publication/5d0c63a3?page=36"> DRONE PROTECTION Revenue streams While organ</a> <a title="Business Airport International - October 2017 page 37" href="http://viewer.zmags.com/publication/5d0c63a3?page=37"> KaiserAir has a dynamic heritage with more than 7</a> <a title="Business Airport International - October 2017 page 38" href="http://viewer.zmags.com/publication/5d0c63a3?page=38"> size LARGE JETS Does matter? How is the m</a> <a title="Business Airport International - October 2017 page 39" href="http://viewer.zmags.com/publication/5d0c63a3?page=39"> LARGE JETS </a> <a title="Business Airport International - October 2017 page 40" href="http://viewer.zmags.com/publication/5d0c63a3?page=40"> LARGE JETS Supply and demand </a> <a title="Business Airport International - October 2017 page 41" href="http://viewer.zmags.com/publication/5d0c63a3?page=41"> Still Independent. Only Better. </a> <a title="Business Airport International - October 2017 page 42" href="http://viewer.zmags.com/publication/5d0c63a3?page=42"> fbo | aircraft management | private air chart</a> <a title="Business Airport International - October 2017 page 43" href="http://viewer.zmags.com/publication/5d0c63a3?page=43"> LARGE JETS “For sporadic </a> <a title="Business Airport International - October 2017 page 44" href="http://viewer.zmags.com/publication/5d0c63a3?page=44"> LARGE JETS </a> <a title="Business Airport International - October 2017 page 45" href="http://viewer.zmags.com/publication/5d0c63a3?page=45"> 83 Hunt Valley 40 43 695 Towson Baltimore 70</a> <a title="Business Airport International - October 2017 page 46" href="http://viewer.zmags.com/publication/5d0c63a3?page=46"> REGULATION First-class security 44 |BUSINE</a> <a title="Business Airport International - October 2017 page 47" href="http://viewer.zmags.com/publication/5d0c63a3?page=47"> REGULATION </a> <a title="Business Airport International - October 2017 page 48" href="http://viewer.zmags.com/publication/5d0c63a3?page=48"> REGULATION F </a> <a title="Business Airport International - October 2017 page 49" href="http://viewer.zmags.com/publication/5d0c63a3?page=49"> REGULATION Cybersecurity challenge Althoug</a> <a title="Business Airport International - October 2017 page 50" href="http://viewer.zmags.com/publication/5d0c63a3?page=50"> REGULATION According to Rafferty, some</a> <a title="Business Airport International - October 2017 page 51" href="http://viewer.zmags.com/publication/5d0c63a3?page=51"> Why not aim for comfort, next time you fly to Norw</a> <a title="Business Airport International - October 2017 page 52" href="http://viewer.zmags.com/publication/5d0c63a3?page=52"> CUSTOMER SERVICE </a> <a title="Business Airport International - October 2017 page 53" href="http://viewer.zmags.com/publication/5d0c63a3?page=53"> CUSTOMER SERVICE Fixed-ba</a> <a title="Business Airport International - October 2017 page 54" href="http://viewer.zmags.com/publication/5d0c63a3?page=54"> CUSTOMER SERVICE B </a> <a title="Business Airport International - October 2017 page 55" href="http://viewer.zmags.com/publication/5d0c63a3?page=55"> THREE CHOICES ONE PREMIER FBO London’s fir</a> <a title="Business Airport International - October 2017 page 56" href="http://viewer.zmags.com/publication/5d0c63a3?page=56"> CUSTOMER SERVICE say</a> <a title="Business Airport International - October 2017 page 57" href="http://viewer.zmags.com/publication/5d0c63a3?page=57"> THE LUXURY AIRPORTS</a> <a title="Business Airport International - October 2017 page 58" href="http://viewer.zmags.com/publication/5d0c63a3?page=58"> CUSTOMER SERVICE service, staff are a</a> <a title="Business Airport International - October 2017 page 59" href="http://viewer.zmags.com/publication/5d0c63a3?page=59"> PARIS-LE BOURGET CANNES SAINT-TROPEZ MADRID IBIZA</a> <a title="Business Airport International - October 2017 page 60" href="http://viewer.zmags.com/publication/5d0c63a3?page=60"> RECRUITMENT AND TRAINING With recent research r</a> <a title="Business Airport International - October 2017 page 61" href="http://viewer.zmags.com/publication/5d0c63a3?page=61"> RECRUITMENT AND TRAINING Aerospace Engineering </a> <a title="Business Airport International - October 2017 page 62" href="http://viewer.zmags.com/publication/5d0c63a3?page=62"> your buns CELEBRATING 30 YEARS OF DESIGN AND INN</a> <a title="Business Airport International - October 2017 page 63" href="http://viewer.zmags.com/publication/5d0c63a3?page=63"> RECRUITMENT AND TRAINING T </a> <a title="Business Airport International - October 2017 page 64" href="http://viewer.zmags.com/publication/5d0c63a3?page=64"> RECRUITMENT AND TRAINING Right: Test</a> <a title="Business Airport International - October 2017 page 65" href="http://viewer.zmags.com/publication/5d0c63a3?page=65"> FROM THE PUBLISHER OF BUSINESS AIRPORT INTER D</a> <a title="Business Airport International - October 2017 page 66" href="http://viewer.zmags.com/publication/5d0c63a3?page=66"> RECRUITMENT AND TRAINING Learning curve The</a> <a title="Business Airport International - October 2017 page 67" href="http://viewer.zmags.com/publication/5d0c63a3?page=67"> & 2006 Cessna Citation Bravo s/n 550-1132 • N338B</a> <a title="Business Airport International - October 2017 page 68" href="http://viewer.zmags.com/publication/5d0c63a3?page=68"> IS-BAH PROGRAM O I A T N R E T N I B </a> <a title="Business Airport International - October 2017 page 69" href="http://viewer.zmags.com/publication/5d0c63a3?page=69"> IS-BAH PROGRAM The Internationa</a> <a title="Business Airport International - October 2017 page 70" href="http://viewer.zmags.com/publication/5d0c63a3?page=70"> Discover the Beauty of the Pacific Northwest </a> <a title="Business Airport International - October 2017 page 71" href="http://viewer.zmags.com/publication/5d0c63a3?page=71"> IS-BAH PROGRAM “An effective safety managem</a> <a title="Business Airport International - October 2017 page 72" href="http://viewer.zmags.com/publication/5d0c63a3?page=72"> IS-BAH PROGRAM What do operators think? NAT</a> <a title="Business Airport International - October 2017 page 73" href="http://viewer.zmags.com/publication/5d0c63a3?page=73"> One Jet Aviation One Customer Experience As p</a> <a title="Business Airport International - October 2017 page 74" href="http://viewer.zmags.com/publication/5d0c63a3?page=74"> IS-BAH PROGRAM Ab</a> <a title="Business Airport International - October 2017 page 75" href="http://viewer.zmags.com/publication/5d0c63a3?page=75"> Skylink Services Ltd is well-established and well</a> <a title="Business Airport International - October 2017 page 76" href="http://viewer.zmags.com/publication/5d0c63a3?page=76"> MOROCCO Under African skies 74 |BUSINESS </a> <a title="Business Airport International - October 2017 page 77" href="http://viewer.zmags.com/publication/5d0c63a3?page=77"> MOROCCO Morocco has become a hub f</a> <a title="Business Airport International - October 2017 page 78" href="http://viewer.zmags.com/publication/5d0c63a3?page=78"> MOROCCO The exterior of Marrakech Menara Airport</a> <a title="Business Airport International - October 2017 page 79" href="http://viewer.zmags.com/publication/5d0c63a3?page=79"> MOROCCO Hassan II Mo</a> <a title="Business Airport International - October 2017 page 80" href="http://viewer.zmags.com/publication/5d0c63a3?page=80"> MOROCCO </a> <a title="Business Airport International - October 2017 page 81" href="http://viewer.zmags.com/publication/5d0c63a3?page=81"> perfectly chilled CELEBRATING 30 YEARS OF DESIGN</a> <a title="Business Airport International - October 2017 page 82" href="http://viewer.zmags.com/publication/5d0c63a3?page=82"> Offering an unparalleled level of service across </a> <a title="Business Airport International - October 2017 page 83" href="http://viewer.zmags.com/publication/5d0c63a3?page=83"> MOROCCO Presidential Avi</a> <a title="Business Airport International - October 2017 page 84" href="http://viewer.zmags.com/publication/5d0c63a3?page=84"> FLYING TO MINNEAPOLIS city f Your guide to flyi</a> <a title="Business Airport International - October 2017 page 85" href="http://viewer.zmags.com/publication/5d0c63a3?page=85"> Crystal Airport Minneapolis-Saint Paul Internat</a> <a title="Business Airport International - October 2017 page 86" href="http://viewer.zmags.com/publication/5d0c63a3?page=86"> 44-20-3769-6689 INTERNATIONAL.COM </a> <a title="Business Airport International - October 2017 page 87" href="http://viewer.zmags.com/publication/5d0c63a3?page=87"> A broad reach B. 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