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<br /> DIMENSION REPORT<br /> Operations & Logistics: June 2017<br /> In partnership with our Dimension Sponsor<br /> A Performance Dimension<br /> Report as part of IREU 500 2017<br /> InternetRetailing's Europe<br /> Top500 Retailers, 2017<br /> Sponsored by<br /> www.internetretailing.net/IREU<br /> The essential resource for professionals<br /> who support multichannel retail<br /> Whether in logistics, supply chain, warehousing and<br /> distribution, delivery, or retail operations, eDelivery<br /> provides the insights, analysis and stimulus that puts you<br /> at the front line of multichannel.<br /> Coverage, research and insight to help<br /> @eDeliveryNet<br /> info@edelivery.net ޜÕvՏwÌ…i“Տ̈V…>˜˜i«Àœ“ˆÃi<br /> Our Weekly Focus is a short, sharp summary<br /> of the key areas of interest, respectful of your<br /> time and your inbox. The year round coverage<br /> at eDelivery<a title="IREU - Operations &amp; Logistics - May 2017 page 1" href="http://viewer.zmags.com/publication/5d480222?page=1"> DIMENSION REPORT Operations & Logistics: June 201</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 2" href="http://viewer.zmags.com/publication/5d480222?page=2"> The essential resource for professionals who supp</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 3" href="http://viewer.zmags.com/publication/5d480222?page=3"> Welcome 3 From the editor-in-chief</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 4" href="http://viewer.zmags.com/publication/5d480222?page=4"> 4 Editors' intro Editors' comme</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 5" href="http://viewer.zmags.com/publication/5d480222?page=5"> Meet the team... Ian Jindal Editor-in-Chief Publ</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 6" href="http://viewer.zmags.com/publication/5d480222?page=6"> 6 Partner perspective Company spotli</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 7" href="http://viewer.zmags.com/publication/5d480222?page=7"> 8 Strategic overview Man and machin</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 8" href="http://viewer.zmags.com/publication/5d480222?page=8"> RightHand Robotics is building automated systems </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 9" href="http://viewer.zmags.com/publication/5d480222?page=9"> 10 Strategic overview </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 10" href="http://viewer.zmags.com/publication/5d480222?page=10"> The Internet of Things offers huge advances where</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 11" href="http://viewer.zmags.com/publication/5d480222?page=11"> 12 Analysing the numbers Deliver </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 12" href="http://viewer.zmags.com/publication/5d480222?page=12"> As you might expect, Amazon also performs str</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 13" href="http://viewer.zmags.com/publication/5d480222?page=13"> 14 Analysing the numbers </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 14" href="http://viewer.zmags.com/publication/5d480222?page=14"> Analysing the numbers 15 IREU 500 Op</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 15" href="http://viewer.zmags.com/publication/5d480222?page=15"> 16 The IREU Top500 Congratulations to the IREU</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 16" href="http://viewer.zmags.com/publication/5d480222?page=16"> The IREU Top500 17 </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 17" href="http://viewer.zmags.com/publication/5d480222?page=17"> 18 Case studies H&M: comprehensive serv</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 18" href="http://viewer.zmags.com/publication/5d480222?page=18"> Asos: flexible deliveries and returns '(/,9(5<+</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 19" href="http://viewer.zmags.com/publication/5d480222?page=19"> 20 Lead interview Schuh: how to get o</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 20" href="http://viewer.zmags.com/publication/5d480222?page=20"> Lead interview 21 WRR̆HUDGHOLYHU\</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 21" href="http://viewer.zmags.com/publication/5d480222?page=21"> 22 Case studies Carrefour: innovating for</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 22" href="http://viewer.zmags.com/publication/5d480222?page=22"> Deichmann: bridging the store and online GERMAN</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 23" href="http://viewer.zmags.com/publication/5d480222?page=23"> 24 12 approaches that work 12 approach</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 24" href="http://viewer.zmags.com/publication/5d480222?page=24"> 3 Simplify returns Returns can play havoc with i</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 25" href="http://viewer.zmags.com/publication/5d480222?page=25"> 26 12 approaches that work 5 Expand </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 26" href="http://viewer.zmags.com/publication/5d480222?page=26"> 8 …or in confirmation emails… Where retai</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 27" href="http://viewer.zmags.com/publication/5d480222?page=27"> 28 12 approaches that work 11 Start th</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 28" href="http://viewer.zmags.com/publication/5d480222?page=28"> AI in the real world Chloe Rigby discovers how O</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 29" href="http://viewer.zmags.com/publication/5d480222?page=29"> 30 Emerging practice </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 30" href="http://viewer.zmags.com/publication/5d480222?page=30"> %OXH<RQGHUWHFKQRORJ\ HQDEOHV2WWRWRRUGHU SURGXFWVD</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 31" href="http://viewer.zmags.com/publication/5d480222?page=31"> 32 New research Local variations As </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 32" href="http://viewer.zmags.com/publication/5d480222?page=32"> Returns Within Germany, there's long been a cultu</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 33" href="http://viewer.zmags.com/publication/5d480222?page=33"> 34 Conclusion Editors: Chloe Rigby an</a> <a title="IREU - Operations &amp; Logistics - May 2017 page 34" href="http://viewer.zmags.com/publication/5d480222?page=34"> </a> <a title="IREU - Operations &amp; Logistics - May 2017 page 35" href="http://viewer.zmags.com/publication/5d480222?page=35"> </a>