If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> Winter 2014<br /> www.hmi-online.com<br /> A night to remember<br /> We reveal our 2014 European<br /> Hospitality Award winners<br /> Generation why<br /> Should millennials<br /> dictate tech spend?<br /> A kaleidoscopic career<br /> Lifetime Achievement recipient Sir Rocco Forte gets re ective<br /> An of cial<br /> publication of<br /> www.ehma.com<br /> Hotel investment round-up • Four Seasons Moscow • David Muñoz • Serviced apartments <br /> <br /> <br /> From the editor<br /> On the web...<br /> Keep up with the latest developments<br /> across the hotel industry by visiting<br /> www.hmi-online.com<br /> Hotel Management International<br /> Winter 2014<br /> EDITORIAL<br /> Editor Phin Foster<br /> phinfoster@progressivedigitalmedia.com<br /> Chief sub-editor Gemma Carroll<br /> Sub-editors Elliott Aykroyd, Chris Cox<br /> Feature writers Chris Godfrey, Oliver Hotham,<br /> Philip Kleinfeld, Jack Wittels<<a title="HMI Winter 2014 page 1" href="http://viewer.zmags.com/publication/5eb8a1a8?page=1"> Winter 2014 www.hmi-online.com </a> <a title="HMI Winter 2014 page 2" href="http://viewer.zmags.com/publication/5eb8a1a8?page=2"> </a> <a title="HMI Winter 2014 page 3" href="http://viewer.zmags.com/publication/5eb8a1a8?page=3"> From the editor On the web... Keep up with the l</a> <a title="HMI Winter 2014 page 4" href="http://viewer.zmags.com/publication/5eb8a1a8?page=4"> Contents Cover story 12 22 In it to win it: t</a> <a title="HMI Winter 2014 page 5" href="http://viewer.zmags.com/publication/5eb8a1a8?page=5"> Science, Experience, Senses. W</a> <a title="HMI Winter 2014 page 6" href="http://viewer.zmags.com/publication/5eb8a1a8?page=6"> Contents Noppen, it brought together key players</a> <a title="HMI Winter 2014 page 7" href="http://viewer.zmags.com/publication/5eb8a1a8?page=7"> The intelligence > Hotel news News ACQUISITION</a> <a title="HMI Winter 2014 page 8" href="http://viewer.zmags.com/publication/5eb8a1a8?page=8"> The intelligence > Vital statistics </a> <a title="HMI Winter 2014 page 9" href="http://viewer.zmags.com/publication/5eb8a1a8?page=9"> The intelligence > STR Global Europe hotel overvi</a> <a title="HMI Winter 2014 page 10" href="http://viewer.zmags.com/publication/5eb8a1a8?page=10"> Insight > EHMA Lapping </a> <a title="HMI Winter 2014 page 11" href="http://viewer.zmags.com/publication/5eb8a1a8?page=11"> a new era in professional cooking Swiss made sinc</a> <a title="HMI Winter 2014 page 12" href="http://viewer.zmags.com/publication/5eb8a1a8?page=12"> The big interview > Sir Rocco Forte Family </a> <a title="HMI Winter 2014 page 13" href="http://viewer.zmags.com/publication/5eb8a1a8?page=13"> The big interview > Sir Rocco Forte who emigrat</a> <a title="HMI Winter 2014 page 14" href="http://viewer.zmags.com/publication/5eb8a1a8?page=14"> The big interview > Sir Rocco Forte been, which</a> <a title="HMI Winter 2014 page 15" href="http://viewer.zmags.com/publication/5eb8a1a8?page=15"> cm We OPEN ourselves up when we are clos</a> <a title="HMI Winter 2014 page 16" href="http://viewer.zmags.com/publication/5eb8a1a8?page=16"> Insight > Business management & development A yea</a> <a title="HMI Winter 2014 page 17" href="http://viewer.zmags.com/publication/5eb8a1a8?page=17"> Insight > Business management & development </a> <a title="HMI Winter 2014 page 18" href="http://viewer.zmags.com/publication/5eb8a1a8?page=18"> Insight > Business management & development </a> <a title="HMI Winter 2014 page 19" href="http://viewer.zmags.com/publication/5eb8a1a8?page=19"> Global Hospitality Learning Cornell is the world'</a> <a title="HMI Winter 2014 page 20" href="http://viewer.zmags.com/publication/5eb8a1a8?page=20"> </a> <a title="HMI Winter 2014 page 21" href="http://viewer.zmags.com/publication/5eb8a1a8?page=21"> Company insight > Business management & developme</a> <a title="HMI Winter 2014 page 22" href="http://viewer.zmags.com/publication/5eb8a1a8?page=22"> AWARDS 2014 And the winner is... Now in</a> <a title="HMI Winter 2014 page 23" href="http://viewer.zmags.com/publication/5eb8a1a8?page=23"> AWARDS 2014 OVERALL WINNER AND OPENING OF THE YEA</a> <a title="HMI Winter 2014 page 24" href="http://viewer.zmags.com/publication/5eb8a1a8?page=24"> AWARDS 2014 INTERNATIONAL HOTEL OF THE YEAR </a> <a title="HMI Winter 2014 page 25" href="http://viewer.zmags.com/publication/5eb8a1a8?page=25"> AWARDS 2014 INNOVATION I</a> <a title="HMI Winter 2014 page 26" href="http://viewer.zmags.com/publication/5eb8a1a8?page=26"> Events > Hot.E 2014 I</a> <a title="HMI Winter 2014 page 27" href="http://viewer.zmags.com/publication/5eb8a1a8?page=27"> Events > Hot.E 2014 Tomorrow's people After a l</a> <a title="HMI Winter 2014 page 28" href="http://viewer.zmags.com/publication/5eb8a1a8?page=28"> Events > EHIC 2014 Heads up For anyone who attend</a> <a title="HMI Winter 2014 page 29" href="http://viewer.zmags.com/publication/5eb8a1a8?page=29"> Events > EHIC 2014 Travelodge chief execut</a> <a title="HMI Winter 2014 page 30" href="http://viewer.zmags.com/publication/5eb8a1a8?page=30"> Events > ATHES Let's talk Turkey The fourth insta</a> <a title="HMI Winter 2014 page 31" href="http://viewer.zmags.com/publication/5eb8a1a8?page=31"> Lobby Corridor Entrance Park</a> <a title="HMI Winter 2014 page 32" href="http://viewer.zmags.com/publication/5eb8a1a8?page=32"> Special report > Serviced apartments Flat-out com</a> <a title="HMI Winter 2014 page 33" href="http://viewer.zmags.com/publication/5eb8a1a8?page=33"> Special report > Serviced apartments Serviced </a> <a title="HMI Winter 2014 page 34" href="http://viewer.zmags.com/publication/5eb8a1a8?page=34"> Special report > Serviced apartments Servic</a> <a title="HMI Winter 2014 page 35" href="http://viewer.zmags.com/publication/5eb8a1a8?page=35"> hgschmitz.de Intelligent building technology fro</a> <a title="HMI Winter 2014 page 36" href="http://viewer.zmags.com/publication/5eb8a1a8?page=36"> We share Urs's passion for success. Urs Birbaume</a> <a title="HMI Winter 2014 page 37" href="http://viewer.zmags.com/publication/5eb8a1a8?page=37"> Insight > Design Chip off the old bloc At the end</a> <a title="HMI Winter 2014 page 38" href="http://viewer.zmags.com/publication/5eb8a1a8?page=38"> Insight > Design Fort</a> <a title="HMI Winter 2014 page 39" href="http://viewer.zmags.com/publication/5eb8a1a8?page=39"> that has a pool in the middle of the courtyards a</a> <a title="HMI Winter 2014 page 40" href="http://viewer.zmags.com/publication/5eb8a1a8?page=40"> Using marble as a heat source! The Sölker Crystal</a> <a title="HMI Winter 2014 page 41" href="http://viewer.zmags.com/publication/5eb8a1a8?page=41"> Company insight > Design The case for Austrian </a> <a title="HMI Winter 2014 page 42" href="http://viewer.zmags.com/publication/5eb8a1a8?page=42"> Company insight > Design Everything from a sing</a> <a title="HMI Winter 2014 page 43" href="http://viewer.zmags.com/publication/5eb8a1a8?page=43"> Company insight > Design Fro</a> <a title="HMI Winter 2014 page 44" href="http://viewer.zmags.com/publication/5eb8a1a8?page=44"> arbucomp . your specialist supplier for architect</a> <a title="HMI Winter 2014 page 45" href="http://viewer.zmags.com/publication/5eb8a1a8?page=45"> Company insight > Design A glass of its own As</a> <a title="HMI Winter 2014 page 46" href="http://viewer.zmags.com/publication/5eb8a1a8?page=46"> Product shown: Urban Retreat (colours: Granite an</a> <a title="HMI Winter 2014 page 47" href="http://viewer.zmags.com/publication/5eb8a1a8?page=47"> Company insight > Design Modular flooring: a ne</a> <a title="HMI Winter 2014 page 48" href="http://viewer.zmags.com/publication/5eb8a1a8?page=48"> www.imtech.de/en Elephants live in a challengin</a> <a title="HMI Winter 2014 page 49" href="http://viewer.zmags.com/publication/5eb8a1a8?page=49"> Company insight > Operations At home with effic</a> <a title="HMI Winter 2014 page 50" href="http://viewer.zmags.com/publication/5eb8a1a8?page=50"> Insight > Operations Speaking For Francois Delaha</a> <a title="HMI Winter 2014 page 51" href="http://viewer.zmags.com/publication/5eb8a1a8?page=51"> Insight > Operations </a> <a title="HMI Winter 2014 page 52" href="http://viewer.zmags.com/publication/5eb8a1a8?page=52"> Insight > Operations What</a> <a title="HMI Winter 2014 page 53" href="http://viewer.zmags.com/publication/5eb8a1a8?page=53"> Company insight > Operations Top of the line Fr</a> <a title="HMI Winter 2014 page 54" href="http://viewer.zmags.com/publication/5eb8a1a8?page=54"> Insight > Operations Green </a> <a title="HMI Winter 2014 page 55" href="http://viewer.zmags.com/publication/5eb8a1a8?page=55"> The world no 1 in commercial laundry UNIMAC.</a> <a title="HMI Winter 2014 page 56" href="http://viewer.zmags.com/publication/5eb8a1a8?page=56"> Insight > Operations 21 and over Accor has long</a> <a title="HMI Winter 2014 page 57" href="http://viewer.zmags.com/publication/5eb8a1a8?page=57"> “The expectation is actually even higher in e</a> <a title="HMI Winter 2014 page 58" href="http://viewer.zmags.com/publication/5eb8a1a8?page=58"> discover the wrinkle free experience </a> <a title="HMI Winter 2014 page 59" href="http://viewer.zmags.com/publication/5eb8a1a8?page=59"> Company insight > Operations An iron will for q</a> <a title="HMI Winter 2014 page 60" href="http://viewer.zmags.com/publication/5eb8a1a8?page=60"> Company insight > Technology Lean processes, no</a> <a title="HMI Winter 2014 page 61" href="http://viewer.zmags.com/publication/5eb8a1a8?page=61"> Company insight > Technology This means that</a> <a title="HMI Winter 2014 page 62" href="http://viewer.zmags.com/publication/5eb8a1a8?page=62"> Insight > Technology The check-in lobby of Mor</a> <a title="HMI Winter 2014 page 63" href="http://viewer.zmags.com/publication/5eb8a1a8?page=63"> Botlr does not fit the mould of your classic anth</a> <a title="HMI Winter 2014 page 64" href="http://viewer.zmags.com/publication/5eb8a1a8?page=64"> Insight > Technology The keyword here is `</a> <a title="HMI Winter 2014 page 65" href="http://viewer.zmags.com/publication/5eb8a1a8?page=65"> +44 208 896 6120 infoeurope@psav.com</a> <a title="HMI Winter 2014 page 66" href="http://viewer.zmags.com/publication/5eb8a1a8?page=66"> YOUR BRAND, YOUR MUSIC. Music is an integral part</a> <a title="HMI Winter 2014 page 67" href="http://viewer.zmags.com/publication/5eb8a1a8?page=67"> Company insight > Technology Pitch perfect Back</a> <a title="HMI Winter 2014 page 68" href="http://viewer.zmags.com/publication/5eb8a1a8?page=68"> Your guests expect brilliant connectivity. So, wi</a> <a title="HMI Winter 2014 page 69" href="http://viewer.zmags.com/publication/5eb8a1a8?page=69"> Company insight > Technology Technology made be</a> <a title="HMI Winter 2014 page 70" href="http://viewer.zmags.com/publication/5eb8a1a8?page=70"> Style your door eSIGNO Contactless</a> <a title="HMI Winter 2014 page 71" href="http://viewer.zmags.com/publication/5eb8a1a8?page=71"> Company insight > Security Am I safe in the clo</a> <a title="HMI Winter 2014 page 72" href="http://viewer.zmags.com/publication/5eb8a1a8?page=72"> SALTO INNOVATION KEEPS YOU ONE JUMP AHEAD Why we</a> <a title="HMI Winter 2014 page 73" href="http://viewer.zmags.com/publication/5eb8a1a8?page=73"> Slovak Rep. · Switzerland · UAE · UK · USA I T: +</a> <a title="HMI Winter 2014 page 74" href="http://viewer.zmags.com/publication/5eb8a1a8?page=74"> Company insight > Security The best evidence O</a> <a title="HMI Winter 2014 page 75" href="http://viewer.zmags.com/publication/5eb8a1a8?page=75"> The TV channel for travellers ©Thinkstock tv</a> <a title="HMI Winter 2014 page 76" href="http://viewer.zmags.com/publication/5eb8a1a8?page=76"> WASH IT LIVE at: EQUIP HOTEL Paris - 16-20 </a> <a title="HMI Winter 2014 page 77" href="http://viewer.zmags.com/publication/5eb8a1a8?page=77"> Company insight > Food & beverage It pays to be</a> <a title="HMI Winter 2014 page 78" href="http://viewer.zmags.com/publication/5eb8a1a8?page=78"> Insight > Food & beverage The moveable feast 2014</a> <a title="HMI Winter 2014 page 79" href="http://viewer.zmags.com/publication/5eb8a1a8?page=79"> Performance & beauty crafted together </a> <a title="HMI Winter 2014 page 80" href="http://viewer.zmags.com/publication/5eb8a1a8?page=80"> </a> <a title="HMI Winter 2014 page 81" href="http://viewer.zmags.com/publication/5eb8a1a8?page=81"> Insight > Food & beverage where he believes he </a> <a title="HMI Winter 2014 page 82" href="http://viewer.zmags.com/publication/5eb8a1a8?page=82"> </a> <a title="HMI Winter 2014 page 83" href="http://viewer.zmags.com/publication/5eb8a1a8?page=83"> Insight > Food & beverage </a> <a title="HMI Winter 2014 page 84" href="http://viewer.zmags.com/publication/5eb8a1a8?page=84"> +Rrena.indd </a> <a title="HMI Winter 2014 page 85" href="http://viewer.zmags.com/publication/5eb8a1a8?page=85"> Company insight > Food & beverage Step up to th</a> <a title="HMI Winter 2014 page 86" href="http://viewer.zmags.com/publication/5eb8a1a8?page=86"> SeYaoursmousnt haave l Drinks arninks S </a> <a title="HMI Winter 2014 page 87" href="http://viewer.zmags.com/publication/5eb8a1a8?page=87"> Company insight > Food & beverage Build busines</a> <a title="HMI Winter 2014 page 88" href="http://viewer.zmags.com/publication/5eb8a1a8?page=88"> A sense of history T he latest</a> <a title="HMI Winter 2014 page 89" href="http://viewer.zmags.com/publication/5eb8a1a8?page=89"> ©FLC/ ADAGP A Classic Shows One's Colours LS 990</a> <a title="HMI Winter 2014 page 90" href="http://viewer.zmags.com/publication/5eb8a1a8?page=90"> Insight > Guest amenities </a> <a title="HMI Winter 2014 page 91" href="http://viewer.zmags.com/publication/5eb8a1a8?page=91"> Insight > Guest amenities </a> <a title="HMI Winter 2014 page 92" href="http://viewer.zmags.com/publication/5eb8a1a8?page=92"> COMPLETE TAILOR-MADE BATHROOM SOLUTIONS FOR YOUR </a> <a title="HMI Winter 2014 page 93" href="http://viewer.zmags.com/publication/5eb8a1a8?page=93"> Company insight > Guest amenities A pioneer of </a> <a title="HMI Winter 2014 page 94" href="http://viewer.zmags.com/publication/5eb8a1a8?page=94"> Company insight > Guest amenities Put mattress </a> <a title="HMI Winter 2014 page 95" href="http://viewer.zmags.com/publication/5eb8a1a8?page=95"> Directory > Product showcase Product showcase L</a> <a title="HMI Winter 2014 page 96" href="http://viewer.zmags.com/publication/5eb8a1a8?page=96"> Directory > Product showcase The 140,000ft2 e</a> <a title="HMI Winter 2014 page 97" href="http://viewer.zmags.com/publication/5eb8a1a8?page=97"> Directory > Index „Index Acentic ................</a> <a title="HMI Winter 2014 page 98" href="http://viewer.zmags.com/publication/5eb8a1a8?page=98"> The Insider > Arnold Donald Back bonard I </a> <a title="HMI Winter 2014 page 99" href="http://viewer.zmags.com/publication/5eb8a1a8?page=99"> You see darkness. We see a suspect with brown hai</a> <a title="HMI Winter 2014 page 100" href="http://viewer.zmags.com/publication/5eb8a1a8?page=100"> Europe, Middle East and Africa +32 2 702-9235 eme</a>