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<br /> 4 Without the Fixins<br /> Jim Ziegler says something's<br /> cooking with upscale buyers.<br /> 6 Extreme Makeover?<br /> Dealers wonder why auto makers<br /> want so many facility upgrades.<br /> 23 Toudrany',s Busaebd-yc,aTr ustrnategy<br /> is to roll over inventory fast.<br /> November 2011<br /> TOP INTERNET<br /> CLOSER<br /> SOLD<br /> tells how to do it<br /> Marc McGurren of Jerry Durant Auto Group.<br /> On page 12.<br /> Ally salutes<br /> America’s local<br /> business heroes<br /> A PENTON MEDIA PUBLICATION<br /> © 2011 Ally Financial. All rights reserved. TIME is a registered trademark of Time Inc.<br /> “My focus is running my<br /> dealership—not worrying<br /> if my business is protected<br /> or how to generate income<br /> in my finance department.<br /> Zurich lets me do that.”<br /> One insurance company for your business<br /> insurance and F&I product needs<br /> In 2010, mo<a title="November 2011 page 1" href="http://viewer.zmags.com/publication/5ebaeb6c?page=1"> 4 Without the Fixins Jim Ziegler says</a> <a title="November 2011 page 2" href="http://viewer.zmags.com/publication/5ebaeb6c?page=2"> “My focus is running my dealership—not worrying i</a> <a title="November 2011 page 3" href="http://viewer.zmags.com/publication/5ebaeb6c?page=3"> Volume 45, Number 11 `12 Chevrolet Sonic</a> <a title="November 2011 page 4" href="http://viewer.zmags.com/publication/5ebaeb6c?page=4"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="November 2011 page 5" href="http://viewer.zmags.com/publication/5ebaeb6c?page=5"> Desmond Roberts Dealer Principal / Owner Advantag</a> <a title="November 2011 page 6" href="http://viewer.zmags.com/publication/5ebaeb6c?page=6"> THE WAY I SEE IT BY JIM ZIEGLER We welcome reader</a> <a title="November 2011 page 7" href="http://viewer.zmags.com/publication/5ebaeb6c?page=7"> The shortage of late-model used cars is only g</a> <a title="November 2011 page 8" href="http://viewer.zmags.com/publication/5ebaeb6c?page=8"> FACILITIES Extreme Makeover? Dealers beefing abou</a> <a title="November 2011 page 9" href="http://viewer.zmags.com/publication/5ebaeb6c?page=9"> </a> <a title="November 2011 page 10" href="http://viewer.zmags.com/publication/5ebaeb6c?page=10"> WARD'S TOP 500 DEALER PROFILE `Hope Not a Strateg</a> <a title="November 2011 page 11" href="http://viewer.zmags.com/publication/5ebaeb6c?page=11"> Congrats to the hometown champs and the community</a> <a title="November 2011 page 12" href="http://viewer.zmags.com/publication/5ebaeb6c?page=12"> WARD'S TOP 500 DEALER PROFILE at least 150 monthl</a> <a title="November 2011 page 13" href="http://viewer.zmags.com/publication/5ebaeb6c?page=13"> _ulf _tates _inancial _ervices Your F&I offerings</a> <a title="November 2011 page 14" href="http://viewer.zmags.com/publication/5ebaeb6c?page=14"> Top Internet-Lead Closer Tells How It's Done </a> <a title="November 2011 page 15" href="http://viewer.zmags.com/publication/5ebaeb6c?page=15"> presented with are doing what is expected of</a> <a title="November 2011 page 16" href="http://viewer.zmags.com/publication/5ebaeb6c?page=16"> $5,000 a month in those people to keep them loyal</a> <a title="November 2011 page 17" href="http://viewer.zmags.com/publication/5ebaeb6c?page=17"> Some DMS vendors sell “peace of mind” as a long-t</a> <a title="November 2011 page 18" href="http://viewer.zmags.com/publication/5ebaeb6c?page=18"> presented with That online activity pre</a> <a title="November 2011 page 19" href="http://viewer.zmags.com/publication/5ebaeb6c?page=19"> “When you have too much labor in the ser</a> <a title="November 2011 page 20" href="http://viewer.zmags.com/publication/5ebaeb6c?page=20"> PROFITCENTER: DEALER MANAGEMENT Plan the Work, Wo</a> <a title="November 2011 page 21" href="http://viewer.zmags.com/publication/5ebaeb6c?page=21"> NEW KENDALL® GT-1® WITH LIQUID TITANIUM® FOR ALL </a> <a title="November 2011 page 22" href="http://viewer.zmags.com/publication/5ebaeb6c?page=22"> PROFITCENTER: DEALER MANAGEMENT Five Common Legal</a> <a title="November 2011 page 23" href="http://viewer.zmags.com/publication/5ebaeb6c?page=23"> Register for this FREE WEBINAR The </a> <a title="November 2011 page 24" href="http://viewer.zmags.com/publication/5ebaeb6c?page=24"> PROFITCENTER: INTERNET MARKETING Dealers U</a> <a title="November 2011 page 25" href="http://viewer.zmags.com/publication/5ebaeb6c?page=25"> PROFITCENTER: REMARKETING Turn, Baby, Turn Today'</a> <a title="November 2011 page 26" href="http://viewer.zmags.com/publication/5ebaeb6c?page=26"> PROFITCENTER: REMARKETING equates the pre-owned b</a> <a title="November 2011 page 27" href="http://viewer.zmags.com/publication/5ebaeb6c?page=27"> PROFITCENTER: SALES 3 Management Pitfalls to Avoi</a> <a title="November 2011 page 28" href="http://viewer.zmags.com/publication/5ebaeb6c?page=28"> PROFITCENTER: SALES Where Are All the Customers? </a> <a title="November 2011 page 29" href="http://viewer.zmags.com/publication/5ebaeb6c?page=29"> PROFITCENTER: SALES that Chevrolet vehicles like </a> <a title="November 2011 page 30" href="http://viewer.zmags.com/publication/5ebaeb6c?page=30"> PROFITCENTER: FINANCE & INSURANCE How Do You View</a> <a title="November 2011 page 31" href="http://viewer.zmags.com/publication/5ebaeb6c?page=31"> and Technology conference here. </a> <a title="November 2011 page 32" href="http://viewer.zmags.com/publication/5ebaeb6c?page=32"> PROFITCENTER: FIXED OPERATIONS Five Winning Deale</a> <a title="November 2011 page 33" href="http://viewer.zmags.com/publication/5ebaeb6c?page=33"> PROFITCENTER: FIXED OPERATIONS than 50 photos acc</a> <a title="November 2011 page 34" href="http://viewer.zmags.com/publication/5ebaeb6c?page=34"> END GAME BY JOHN MCELROY Ford Re-Aims at Toyota P</a> <a title="November 2011 page 35" href="http://viewer.zmags.com/publication/5ebaeb6c?page=35"> Helping you grow your business is our business. </a> <a title="November 2011 page 36" href="http://viewer.zmags.com/publication/5ebaeb6c?page=36"> </a>