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<br /> DEALER EDITION / SEPTEMBER 2016<br /> EXPERTS<br /> OFFER<br /> STRATEGIES<br /> Make used-car ops faster, more profitable<br /> FORUM: FIXED OPERATIONS:<br /> To NHTSA: Dealership creates service<br /> Let there be light dept. assembly line<br /> SEPTEMBER 2016<br /> Volume 48, Number 9<br /> List starts on Page 22<br /> PHOTO/THINKSTOCK<br /> ON THE COVER<br /> EXPERTS OFFER 18<br /> STRATEGIES<br /> Make used-car ops faster, more profitable<br /> BY JIM LEMAN<br /> PHOTO COPYRIGHT © ASIA PIX/BIG CHEESE<br /> 2 | SEPTEMBER 2016<br /> WARDSAUTO<br /> 9 14 27<br /> FIXED SMART END<br /> OPERATIONS SELLING GAME<br /> Dealership Women in Survey:<br /> Creates Majority as Consumers<br /> Assembly Car Buyers Want<br /> Line Women purchase Shorter<br /> Motorcars' goal i<a title="September 2016 page 1" href="http://viewer.zmags.com/publication/5f9ed1a8?page=1"> DEALER EDITION / SEPTEMBER 2016 EXPERTS O</a> <a title="September 2016 page 2" href="http://viewer.zmags.com/publication/5f9ed1a8?page=2"> SEPTEMBER 2016 Volume 48, Number 9 </a> <a title="September 2016 page 3" href="http://viewer.zmags.com/publication/5f9ed1a8?page=3"> 9 14 27 FIXED SMART </a> <a title="September 2016 page 4" href="http://viewer.zmags.com/publication/5f9ed1a8?page=4"> We welcome readers' feedback, </a> <a title="September 2016 page 5" href="http://viewer.zmags.com/publication/5f9ed1a8?page=5"> PHOTO COPYRIGHT © KARA GRUBIS/iSTOCK/THINKSTOCK </a> <a title="September 2016 page 6" href="http://viewer.zmags.com/publication/5f9ed1a8?page=6"> EDITOR'S FORUM By Steve Finlay Hella'</a> <a title="September 2016 page 7" href="http://viewer.zmags.com/publication/5f9ed1a8?page=7"> </a> <a title="September 2016 page 8" href="http://viewer.zmags.com/publication/5f9ed1a8?page=8"> POWERED BY PENTON WARDS AUTOMOTIVE GROUP </a> <a title="September 2016 page 9" href="http://viewer.zmags.com/publication/5f9ed1a8?page=9"> FIXED OPERATIONS Dealership Creates Service De</a> <a title="September 2016 page 10" href="http://viewer.zmags.com/publication/5f9ed1a8?page=10"> FIXED OPERATIONS </a> <a title="September 2016 page 11" href="http://viewer.zmags.com/publication/5f9ed1a8?page=11"> </a> <a title="September 2016 page 12" href="http://viewer.zmags.com/publication/5f9ed1a8?page=12"> FIXED OPERATIONS </a> <a title="September 2016 page 13" href="http://viewer.zmags.com/publication/5f9ed1a8?page=13"> “It opened my eyes to differ- ent aspects of t</a> <a title="September 2016 page 14" href="http://viewer.zmags.com/publication/5f9ed1a8?page=14"> SMART SELLING WOMEN IN MAJORITY as Car Buyers,</a> <a title="September 2016 page 15" href="http://viewer.zmags.com/publication/5f9ed1a8?page=15"> PHOTO COPYRIGHT © INGRAM PUBLISHING/THINKSTOCK W</a> <a title="September 2016 page 16" href="http://viewer.zmags.com/publication/5f9ed1a8?page=16"> Dealer Lisa Copeland has </a> <a title="September 2016 page 17" href="http://viewer.zmags.com/publication/5f9ed1a8?page=17"> </a> <a title="September 2016 page 18" href="http://viewer.zmags.com/publication/5f9ed1a8?page=18"> COVER STORY EXPERTS OFFER STRATEGIE</a> <a title="September 2016 page 19" href="http://viewer.zmags.com/publication/5f9ed1a8?page=19"> PHOTO COPYRIGHT © ASIA PIX/BIG CHEESE PHOTO/THINK</a> <a title="September 2016 page 20" href="http://viewer.zmags.com/publication/5f9ed1a8?page=20"> COVER STORY Nearly half of survey respon-</a> <a title="September 2016 page 21" href="http://viewer.zmags.com/publication/5f9ed1a8?page=21"> authorize recommended servic- es,” says the Iraq </a> <a title="September 2016 page 22" href="http://viewer.zmags.com/publication/5f9ed1a8?page=22"> WARDSAUTO REMARKETING 150 </a> <a title="September 2016 page 23" href="http://viewer.zmags.com/publication/5f9ed1a8?page=23"> WARDSAUTO REMARKETING 150 </a> <a title="September 2016 page 24" href="http://viewer.zmags.com/publication/5f9ed1a8?page=24"> WARDSAUTO REMARKETING 150 </a> <a title="September 2016 page 25" href="http://viewer.zmags.com/publication/5f9ed1a8?page=25"> WARDSAUTO REMARKETING 150 </a> <a title="September 2016 page 26" href="http://viewer.zmags.com/publication/5f9ed1a8?page=26"> PROFIT CENTERS TAP BOX TO READ STOR</a> <a title="September 2016 page 27" href="http://viewer.zmags.com/publication/5f9ed1a8?page=27"> END GAME By Steve Finlay Survey: Consumers W</a> <a title="September 2016 page 28" href="http://viewer.zmags.com/publication/5f9ed1a8?page=28"> END GAME thing shorter than that is a rental</a> <a title="September 2016 page 29" href="http://viewer.zmags.com/publication/5f9ed1a8?page=29"> ers who want to get out of their leases with peop</a>