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<br />&trade; MAY 2009<br /> VOLUME 3, NUMBER 8<br /><br /><br /><br /><br /><br /><br /><br /><br /><br />THE JOURNAL OF URGENT CARE MEDICINE&reg;<br /><br /><br />www.jucm.com | The Official Publication of the Urgent Care Association of America<br />IN THIS ISSUE<br />FEATURES<br />11 Toward Ensuring Patient<br /> Safety in Urgent Care<br />31 Putting Patients First:<br /> Redefining Quality in the<br /> Patient Experience<br /><br />DEPARTMENTS<br />24 Insights in Images:<br /> Clinical Challenge<br />28 Abstracts in Urgent Care<br />38 Coding Q&amp;A<br />41 Health Law<br />43 Occupational Medicine<br />48 Developing Data<br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br /><br />First in a Two-part Series<br /><br />A BRAVEHEART PUBLICATION<br />Provide your patients<br />with convenience<br />and peace of mind<br />with in-office<br />CBC testing<br /><br /><br /><br <a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 29" href="http://viewer.zmags.com/publication/60422326?page=29">Provide your patientswith convenienceand peace</a> Provide your patientswith convenienceand peace<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 10" href="http://viewer.zmags.com/publication/60422326?page=10">TweetLou Ellen Horwitz, MAI don&rsquo;t have a</a> TweetLou Ellen Horwitz, MAI don&rsquo;t have a<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 6" href="http://viewer.zmags.com/publication/60422326?page=6">JUCM EDITOR-IN-CHIEFLee A. Resnick, MDCase Wes</a> JUCM EDITOR-IN-CHIEFLee A. Resnick, MDCase Wes<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 40" href="http://viewer.zmags.com/publication/60422326?page=40">CODING Q&amp;ACoding for Observation, and Moreon</a> CODING Q&amp;ACoding for Observation, and Moreon<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 16" href="http://viewer.zmags.com/publication/60422326?page=16">Flector&reg; Patch (diclofenac epolamine topical patc</a> Flector&reg; Patch (diclofenac epolamine topical patc<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 4" href="http://viewer.zmags.com/publication/60422326?page=4"><==@:@<EK8::LI8K< @EK<>I8K<; :FDGC@:8K<;</a> <==@:@<EK8::LI8K< @EK<>I8K<; :FDGC@:8K<;<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 11" href="http://viewer.zmags.com/publication/60422326?page=11"></a> <a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 15" href="http://viewer.zmags.com/publication/60422326?page=15">FOR THE TOPICAL TREATMENT OF ACUTE PAINDUE TO MI</a> FOR THE TOPICAL TREATMENT OF ACUTE PAINDUE TO MI<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 31" href="http://viewer.zmags.com/publication/60422326?page=31">ABSTRACTS IN URGENT CARE Nasal and throat</a> ABSTRACTS IN URGENT CARE Nasal and throat<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 12" href="http://viewer.zmags.com/publication/60422326?page=12"></a> <a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 2" href="http://viewer.zmags.com/publication/60422326?page=2">We are Committedto Urgent CareUnparalleled c</a> We are Committedto Urgent CareUnparalleled c<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 38" href="http://viewer.zmags.com/publication/60422326?page=38">PUTTING PATIENTS FIRST: REDEFINING QUALITY IN THE</a> PUTTING PATIENTS FIRST: REDEFINING QUALITY IN THE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 43" href="http://viewer.zmags.com/publication/60422326?page=43">HEALTH LAWPull Up! Pull Up!&#9632; JOHN SHUFELDT</a> HEALTH LAWPull Up! Pull Up!&#9632; JOHN SHUFELDT<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 17" href="http://viewer.zmags.com/publication/60422326?page=17">TOWARD ENSURING PATIENT SAFETY IN URGENT CARE</a> TOWARD ENSURING PATIENT SAFETY IN URGENT CARE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 26" href="http://viewer.zmags.com/publication/60422326?page=26">INSIGHTS IN IMAGESCLINICAL CHALLENGEIn eac</a> INSIGHTS IN IMAGESCLINICAL CHALLENGEIn eac<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 27" href="http://viewer.zmags.com/publication/60422326?page=27">SPECIALPRE-RELEASEPRICINGPoint to where it hu</a> SPECIALPRE-RELEASEPRICINGPoint to where it hu<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 25" href="http://viewer.zmags.com/publication/60422326?page=25">TOWARD ENSURING PATIENT SAFETY IN URGENT CARE</a> TOWARD ENSURING PATIENT SAFETY IN URGENT CARE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 42" href="http://viewer.zmags.com/publication/60422326?page=42">THE JOURNAL OF URGENT CARE MEDICINE&reg;presents a</a> THE JOURNAL OF URGENT CARE MEDICINE&reg;presents a<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 13" href="http://viewer.zmags.com/publication/60422326?page=13">ClinicalToward Ensuring Patient Safety in Urge</a> ClinicalToward Ensuring Patient Safety in Urge<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 1" href="http://viewer.zmags.com/publication/60422326?page=1">&trade; MAY 2009</a> &trade; MAY 2009<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 37" href="http://viewer.zmags.com/publication/60422326?page=37">The Lohman Group is now part of UCA! Com</a> The Lohman Group is now part of UCA! Com<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 39" href="http://viewer.zmags.com/publication/60422326?page=39">PUTTING PATIENTS FIRST: REDEFINING QUALITY IN THE</a> PUTTING PATIENTS FIRST: REDEFINING QUALITY IN THE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 46" href="http://viewer.zmags.com/publication/60422326?page=46">OCCUPATIONAL MEDICINEn Are we the best option b</a> OCCUPATIONAL MEDICINEn Are we the best option b<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 41" href="http://viewer.zmags.com/publication/60422326?page=41">Demonstrate your commitment to safe, high qu</a> Demonstrate your commitment to safe, high qu<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 22" href="http://viewer.zmags.com/publication/60422326?page=22">TOWARD ENSURING PATIENT SAFETY IN URGENT CARE</a> TOWARD ENSURING PATIENT SAFETY IN URGENT CARE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 45" href="http://viewer.zmags.com/publication/60422326?page=45">OCCUPATIONAL MEDICINEEvaluating Your Clinic&rsquo;s</a> OCCUPATIONAL MEDICINEEvaluating Your Clinic&rsquo;s<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 49" href="http://viewer.zmags.com/publication/60422326?page=49">CareerOpportunities With a circulation</a> CareerOpportunities With a circulation<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 3" href="http://viewer.zmags.com/publication/60422326?page=3">The Art of Conflict ManagementLee ResnickU</a> The Art of Conflict ManagementLee ResnickU<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 8" href="http://viewer.zmags.com/publication/60422326?page=8">JUCM CONTRIBUTORSP reventable errors can</a> JUCM CONTRIBUTORSP reventable errors can<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 35" href="http://viewer.zmags.com/publication/60422326?page=35">PUTTING PATIENTS FIRSTstaff), processes (i.</a> PUTTING PATIENTS FIRSTstaff), processes (i.<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 7" href="http://viewer.zmags.com/publication/60422326?page=7"></a> <a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 14" href="http://viewer.zmags.com/publication/60422326?page=14">TOWARD ENSURING PATIENT SAFETY IN URGENT CARE</a> TOWARD ENSURING PATIENT SAFETY IN URGENT CARE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 24" href="http://viewer.zmags.com/publication/60422326?page=24">DESCRIPTIONCIPRODEX&reg; (ciprofloxacin 0.3% and dex</a> DESCRIPTIONCIPRODEX&reg; (ciprofloxacin 0.3% and dex<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 19" href="http://viewer.zmags.com/publication/60422326?page=19">New for the treatment of tonsillitis and/orphary</a> New for the treatment of tonsillitis and/orphary<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 32" href="http://viewer.zmags.com/publication/60422326?page=32">&trade;a healthier practice is just ablood</a> &trade;a healthier practice is just ablood<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 47" href="http://viewer.zmags.com/publication/60422326?page=47">URGENT/PRIMARY CARE - Doctor or PA needed for</a> URGENT/PRIMARY CARE - Doctor or PA needed for<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 23" href="http://viewer.zmags.com/publication/60422326?page=23">The powerful combination o</a> The powerful combination o<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 36" href="http://viewer.zmags.com/publication/60422326?page=36">PUTTING PATIENTS FIRST: REDEFINING QUALITY IN THE</a> PUTTING PATIENTS FIRST: REDEFINING QUALITY IN THE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 34" href="http://viewer.zmags.com/publication/60422326?page=34">Urgent Care Medicine MedicalProfessional</a> Urgent Care Medicine MedicalProfessional<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 18" href="http://viewer.zmags.com/publication/60422326?page=18">MOXATAG is indicated for the treatment of tonsill</a> MOXATAG is indicated for the treatment of tonsill<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 21" href="http://viewer.zmags.com/publication/60422326?page=21">TOWARD ENSURING PATIENT SAFETY IN URGENT CARE</a> TOWARD ENSURING PATIENT SAFETY IN URGENT CARE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 48" href="http://viewer.zmags.com/publication/60422326?page=48">CareerOpportunitiesUrgentCarePhysiciansNeeded</a> CareerOpportunitiesUrgentCarePhysiciansNeeded<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 33" href="http://viewer.zmags.com/publication/60422326?page=33">Practice ManagementPutting Patients First:Rede</a> Practice ManagementPutting Patients First:Rede<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 9" href="http://viewer.zmags.com/publication/60422326?page=9">&ldquo;She needed antibiotics.It was such a relief t</a> &ldquo;She needed antibiotics.It was such a relief t<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 44" href="http://viewer.zmags.com/publication/60422326?page=44">HEALTH LAWchanging staffing levels, and focus y</a> HEALTH LAWchanging staffing levels, and focus y<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 5" href="http://viewer.zmags.com/publication/60422326?page=5">&trade;The Official Publication of the Urgent Care</a> &trade;The Official Publication of the Urgent Care<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 20" href="http://viewer.zmags.com/publication/60422326?page=20">The following is a brief summary only; see full P</a> The following is a brief summary only; see full P<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 50" href="http://viewer.zmags.com/publication/60422326?page=50">DEVELOPING DATAInGenaerlryal2H00o8sp, iUtaClA</a> DEVELOPING DATAInGenaerlryal2H00o8sp, iUtaClA<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 51" href="http://viewer.zmags.com/publication/60422326?page=51"></a> <a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 30" href="http://viewer.zmags.com/publication/60422326?page=30">ABSTRACTS IN URGENT CAREOccult Bacteremia or R</a> ABSTRACTS IN URGENT CAREOccult Bacteremia or R<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 28" href="http://viewer.zmags.com/publication/60422326?page=28">INSIGHTS IN IMAGES: CLINICAL CHALLENGETHE RE</a> INSIGHTS IN IMAGES: CLINICAL CHALLENGETHE RE<a title="JUCM, The Journal of Urgent Care Medicine May 2009 page 52" href="http://viewer.zmags.com/publication/60422326?page=52">02!#4)#% 6%,/#)49&#154;5RGENT&aring;#ARE&aring;3OLUTIONS&#154;</a> 02!#4)#% 6%,/#)49&#154;5RGENT&aring;#ARE&aring;3OLUTIONS&#154;