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<br /> VOLUME 9 | ISSUE 1 | NOVEMBER 2014<br /> JOHN LEWIS:<br /> INVESTMENT<br /> & INNOVATION<br /> Mark Lewis, Online Director, John Lewis<br /> on transformation and why innovation and<br /> investment are key to omnichannel success<br /> INSIDE OUR `MOBILE' EDITION:<br /> NEXT FROM INTERNET RETAILING<br /> ] RETAIL REVIEW: NEW LOOK P21<br /> ] DESIGNING THE USER EXPERIENCE P32<br /> ] BEACONS: LESSONS FROM EARLY ADOPTERS P40 25 - 26 March 2015 NEC, Birmingham<br /> ] WINNING THE PAYMENTS SAGA P46 Full details at internetretailingexpo.com<br /> <br /> <br /> <br /> Contents<br /> VOLUME 9 | ISSUE 1 | NOVEMBER 2014<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Goldwater<br /> Publishing Di<a title="Internet Retailing - November 2014 page 1" href="http://viewer.zmags.com/publication/62e4d2e8?page=1"> VOLUME 9 | ISSUE 1 | NOVEMBER 2014 JOHN </a> <a title="Internet Retailing - November 2014 page 2" href="http://viewer.zmags.com/publication/62e4d2e8?page=2"> </a> <a title="Internet Retailing - November 2014 page 3" href="http://viewer.zmags.com/publication/62e4d2e8?page=3"> </a> <a title="Internet Retailing - November 2014 page 4" href="http://viewer.zmags.com/publication/62e4d2e8?page=4"> </a> <a title="Internet Retailing - November 2014 page 5" href="http://viewer.zmags.com/publication/62e4d2e8?page=5"> Contents </a> <a title="Internet Retailing - November 2014 page 6" href="http://viewer.zmags.com/publication/62e4d2e8?page=6"> Editor's comment I T HAS been just 4 yea</a> <a title="Internet Retailing - November 2014 page 7" href="http://viewer.zmags.com/publication/62e4d2e8?page=7"> </a> <a title="Internet Retailing - November 2014 page 8" href="http://viewer.zmags.com/publication/62e4d2e8?page=8"> Chloe Rigby highlights recent industry changes bu</a> <a title="Internet Retailing - November 2014 page 9" href="http://viewer.zmags.com/publication/62e4d2e8?page=9"> NEWS UPS AND DOWNS AT TESCO Tesco has re</a> <a title="Internet Retailing - November 2014 page 10" href="http://viewer.zmags.com/publication/62e4d2e8?page=10"> </a> <a title="Internet Retailing - November 2014 page 11" href="http://viewer.zmags.com/publication/62e4d2e8?page=11"> NEWS Read more of Paul Skeldon's insight into </a> <a title="Internet Retailing - November 2014 page 12" href="http://viewer.zmags.com/publication/62e4d2e8?page=12"> John Lewis: Investment and innovation are key to </a> <a title="Internet Retailing - November 2014 page 13" href="http://viewer.zmags.com/publication/62e4d2e8?page=13"> INTERVIEW </a> <a title="Internet Retailing - November 2014 page 14" href="http://viewer.zmags.com/publication/62e4d2e8?page=14"> their business models. The next phase of omnichan</a> <a title="Internet Retailing - November 2014 page 15" href="http://viewer.zmags.com/publication/62e4d2e8?page=15"> </a> <a title="Internet Retailing - November 2014 page 16" href="http://viewer.zmags.com/publication/62e4d2e8?page=16"> final pitch on 23 September. Localz, a startup bus</a> <a title="Internet Retailing - November 2014 page 17" href="http://viewer.zmags.com/publication/62e4d2e8?page=17"> </a> <a title="Internet Retailing - November 2014 page 18" href="http://viewer.zmags.com/publication/62e4d2e8?page=18"> early by shopping for nursery items for their lit</a> <a title="Internet Retailing - November 2014 page 19" href="http://viewer.zmags.com/publication/62e4d2e8?page=19"> </a> <a title="Internet Retailing - November 2014 page 20" href="http://viewer.zmags.com/publication/62e4d2e8?page=20"> Who holds the IT purse strings? Two reports – fr</a> <a title="Internet Retailing - November 2014 page 21" href="http://viewer.zmags.com/publication/62e4d2e8?page=21"> significant investments in data analytics generall</a> <a title="Internet Retailing - November 2014 page 22" href="http://viewer.zmags.com/publication/62e4d2e8?page=22"> </a> <a title="Internet Retailing - November 2014 page 23" href="http://viewer.zmags.com/publication/62e4d2e8?page=23"> RETAIL REVIEW </a> <a title="Internet Retailing - November 2014 page 24" href="http://viewer.zmags.com/publication/62e4d2e8?page=24"> </a> <a title="Internet Retailing - November 2014 page 25" href="http://viewer.zmags.com/publication/62e4d2e8?page=25"> COMMENT IRUK 500 – approaching RetailCraft</a> <a title="Internet Retailing - November 2014 page 26" href="http://viewer.zmags.com/publication/62e4d2e8?page=26"> </a> <a title="Internet Retailing - November 2014 page 27" href="http://viewer.zmags.com/publication/62e4d2e8?page=27"> RESEARCH Seasonal Commerce With Christma</a> <a title="Internet Retailing - November 2014 page 28" href="http://viewer.zmags.com/publication/62e4d2e8?page=28"> </a> <a title="Internet Retailing - November 2014 page 29" href="http://viewer.zmags.com/publication/62e4d2e8?page=29"> RESEARCH embrace or at least consider if a</a> <a title="Internet Retailing - November 2014 page 30" href="http://viewer.zmags.com/publication/62e4d2e8?page=30"> </a> <a title="Internet Retailing - November 2014 page 31" href="http://viewer.zmags.com/publication/62e4d2e8?page=31"> RESEARCH Why the customer experience rema</a> <a title="Internet Retailing - November 2014 page 32" href="http://viewer.zmags.com/publication/62e4d2e8?page=32"> </a> <a title="Internet Retailing - November 2014 page 33" href="http://viewer.zmags.com/publication/62e4d2e8?page=33"> RESEARCH can make the biggest improvements</a> <a title="Internet Retailing - November 2014 page 34" href="http://viewer.zmags.com/publication/62e4d2e8?page=34"> Designing the Mobile User Experience Amy Higgott</a> <a title="Internet Retailing - November 2014 page 35" href="http://viewer.zmags.com/publication/62e4d2e8?page=35"> INTERNET RETAILING: CUSTOMER </a> <a title="Internet Retailing - November 2014 page 36" href="http://viewer.zmags.com/publication/62e4d2e8?page=36"> Converting second screeners Jess Stephens, Produ</a> <a title="Internet Retailing - November 2014 page 37" href="http://viewer.zmags.com/publication/62e4d2e8?page=37"> INTERNET RETAILING: CUSTOMER in the audito</a> <a title="Internet Retailing - November 2014 page 38" href="http://viewer.zmags.com/publication/62e4d2e8?page=38"> How mobile is changing delivery dynamics With mo</a> <a title="Internet Retailing - November 2014 page 39" href="http://viewer.zmags.com/publication/62e4d2e8?page=39"> INTERNET RETAILING: OPERATIONS WHICH OF THE </a> <a title="Internet Retailing - November 2014 page 40" href="http://viewer.zmags.com/publication/62e4d2e8?page=40"> site. What they do want is delivery advice and me</a> <a title="Internet Retailing - November 2014 page 41" href="http://viewer.zmags.com/publication/62e4d2e8?page=41"> </a> <a title="Internet Retailing - November 2014 page 42" href="http://viewer.zmags.com/publication/62e4d2e8?page=42"> Bluetooth beacons: Lessons from the early adopter</a> <a title="Internet Retailing - November 2014 page 43" href="http://viewer.zmags.com/publication/62e4d2e8?page=43"> IN STORE: IT Ryan Bonifacino, Vice Preside</a> <a title="Internet Retailing - November 2014 page 44" href="http://viewer.zmags.com/publication/62e4d2e8?page=44"> Improving the in-store experience Paul Skeldon, </a> <a title="Internet Retailing - November 2014 page 45" href="http://viewer.zmags.com/publication/62e4d2e8?page=45"> IN STORE: CUSTOMER </a> <a title="Internet Retailing - November 2014 page 46" href="http://viewer.zmags.com/publication/62e4d2e8?page=46"> The challenges are huge though. According to </a> <a title="Internet Retailing - November 2014 page 47" href="http://viewer.zmags.com/publication/62e4d2e8?page=47"> </a> <a title="Internet Retailing - November 2014 page 48" href="http://viewer.zmags.com/publication/62e4d2e8?page=48"> It's Better To Be Rich than Big Dan Hartveld, CT</a> <a title="Internet Retailing - November 2014 page 49" href="http://viewer.zmags.com/publication/62e4d2e8?page=49"> MOBILE: IT to improve store layouts and st</a> <a title="Internet Retailing - November 2014 page 50" href="http://viewer.zmags.com/publication/62e4d2e8?page=50"> Winning the payments saga One of the most vexin</a> <a title="Internet Retailing - November 2014 page 51" href="http://viewer.zmags.com/publication/62e4d2e8?page=51"> MOBILE: OPERATIONS at new and innovative w</a> <a title="Internet Retailing - November 2014 page 52" href="http://viewer.zmags.com/publication/62e4d2e8?page=52"> Insight around the world ISABELLE SAL</a> <a title="Internet Retailing - November 2014 page 53" href="http://viewer.zmags.com/publication/62e4d2e8?page=53"> INSIGHT QUSAI SARRAF, CEO, </a> <a title="Internet Retailing - November 2014 page 54" href="http://viewer.zmags.com/publication/62e4d2e8?page=54"> And the future is... 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