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<br /> INSIGHTS<br /> The Official Publication of the North American Association of State & Provincial Lotteries<br /> January/February 2014<br /> 2 INSIGHTS January/February 2014<br /> From the<br /> President<br /> I hope you and your organizations are enjoy-<br /> ing a successful start to 2014.<br /> As an industry and an association, a new cal-<br /> endar brings with it new educational oppor-<br /> tunities for our membership. NASPL will be<br /> offering four interesting and unique confer-<br /> ences in the coming months, each one with<br /> a different focus.<br /> In April, the Lottery Leadership Institute,<br /> hosted by May Scheve Reardon and the<br /> Missouri Lottery in St. Louis, will be offering<br /> the future leaders of our industry a forum<br /> to learn and share management techniques<br /> and lessons. For our industry to continue to<br /> grow and thrive, our membership must in-<br /> vest the time and effort to ensure our future<br<a title="Insights_January_February_2014 page 1" href="http://viewer.zmags.com/publication/64be5b23?page=1"> INSIGHTS The Official Publication of the Nort</a> <a title="Insights_January_February_2014 page 2" href="http://viewer.zmags.com/publication/64be5b23?page=2"> 2 INSIGHTS January/February 2014 From the P</a> <a title="Insights_January_February_2014 page 3" href="http://viewer.zmags.com/publication/64be5b23?page=3"> INSIGHTS January/February 2014 3 January/F</a> <a title="Insights_January_February_2014 page 4" href="http://viewer.zmags.com/publication/64be5b23?page=4"> 4 INSIGHTS January/February 2014 Around th</a> <a title="Insights_January_February_2014 page 5" href="http://viewer.zmags.com/publication/64be5b23?page=5"> INSIGHTS January/February 2014 5 I LOVE LUCY</a> <a title="Insights_January_February_2014 page 6" 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