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<br /> How to make<br /> more money<br /> Five ways to increase revenue<br /> SEPTEMBER 2011<br /> SECURITY<br /> The latest<br /> products and<br /> developments<br /> to improve<br /> passenger safety<br /> EVACUATION<br /> How reliant<br /> should airports<br /> be on simulation<br /> software?<br /> BUDAPEST<br /> The new<br /> passenger hall<br /> has transformed<br /> the airport<br /> www.passengerterminaltoday.com<br /> Belina Neumann<br /> Aviation Marketing &<br /> Business Development<br /> The destination of your search for more passengers –<br /> VIE, with a catchment area of 15.8 million people.<br /> Located at the heart of Europe, Vienna Airport is the ideal gateway to the growing markets of Central and Eastern<br /> Europe. With a high proportion of business travellers, upcoming tourism markets and excellent transport links, VIE is<br /> the best place to get in and out of this booming area.<br /> www.viennaairport.com<br /> <a title="Passenger Terminal World - September 2011 page 1" href="http://viewer.zmags.com/publication/6c0e50a2?page=1"> How to make more money Five ways to increase reve</a> <a title="Passenger Terminal World - September 2011 page 2" href="http://viewer.zmags.com/publication/6c0e50a2?page=2"> Belina Neumann Aviation Marketing &</a> <a title="Passenger Terminal World - September 2011 page 3" href="http://viewer.zmags.com/publication/6c0e50a2?page=3"> In this issue... COVER STORY 20 How to make m</a> <a title="Passenger Terminal World - September 2011 page 4" href="http://viewer.zmags.com/publication/6c0e50a2?page=4"> In this issue... REGULARS 10 Boggus talk </a> <a title="Passenger Terminal World - September 2011 page 5" href="http://viewer.zmags.com/publication/6c0e50a2?page=5"> PROVISION® ATD IT'S NOTHING PERSONAL. </a> <a title="Passenger Terminal World - September 2011 page 6" href="http://viewer.zmags.com/publication/6c0e50a2?page=6"> 04 SANTIAGO DE COMPOSTELA PROJECT: New ter</a> <a title="Passenger Terminal World - September 2011 page 7" href="http://viewer.zmags.com/publication/6c0e50a2?page=7"> A new terminal building at Spain's Santiago de Co</a> <a title="Passenger Terminal World - September 2011 page 8" href="http://viewer.zmags.com/publication/6c0e50a2?page=8"> 06 NEW OPENING flower tower O'Hare International</a> <a title="Passenger Terminal World - September 2011 page 9" href="http://viewer.zmags.com/publication/6c0e50a2?page=9"> Outstanding Access Multi-modal links made by Frap</a> <a title="Passenger Terminal World - September 2011 page 10" href="http://viewer.zmags.com/publication/6c0e50a2?page=10"> 08 TERMINAL TRANSPORT green light London Heathr</a> <a title="Passenger Terminal World - September 2011 page 11" href="http://viewer.zmags.com/publication/6c0e50a2?page=11"> THE WORLD’S LEADING INTERNATIONAL AIRPORT TERMINA</a> <a title="Passenger Terminal World - September 2011 page 12" href="http://viewer.zmags.com/publication/6c0e50a2?page=12"> 10 BOGGUS TALK BOGGUS On the pros and the pitfal</a> <a title="Passenger Terminal World - September 2011 page 13" href="http://viewer.zmags.com/publication/6c0e50a2?page=13"> THE WORLD’S LEADING INTERNATIONAL AIRPORT TERMINA</a> <a title="Passenger Terminal World - September 2011 page 14" href="http://viewer.zmags.com/publication/6c0e50a2?page=14"> THE WORLD’S LEADING INTERNATIONAL AIRPOR</a> <a title="Passenger Terminal World - September 2011 page 15" href="http://viewer.zmags.com/publication/6c0e50a2?page=15"> </a> <a title="Passenger Terminal World - September 2011 page 16" href="http://viewer.zmags.com/publication/6c0e50a2?page=16"> 14 BUDAPEST AIRPORT RUTH SLAVID ■ </a> <a title="Passenger Terminal World - September 2011 page 17" href="http://viewer.zmags.com/publication/6c0e50a2?page=17"> BUDAPEST AIRPORT 15 Main image: Sk</a> <a title="Passenger Terminal World - September 2011 page 18" href="http://viewer.zmags.com/publication/6c0e50a2?page=18"> 16 BUDAPEST AIRPORT To accompany this </a> <a title="Passenger Terminal World - September 2011 page 19" href="http://viewer.zmags.com/publication/6c0e50a2?page=19"> BUDAPEST AIRPORT 17 The palate i</a> <a title="Passenger Terminal World - September 2011 page 20" href="http://viewer.zmags.com/publication/6c0e50a2?page=20"> 18 BUDAPEST AIRPORT SkyCourt knits together</a> <a title="Passenger Terminal World - September 2011 page 21" href="http://viewer.zmags.com/publication/6c0e50a2?page=21"> How Do You MaxiMiSe SecuritY witHout Slowing tHeM</a> <a title="Passenger Terminal World - September 2011 page 22" href="http://viewer.zmags.com/publication/6c0e50a2?page=22"> 20 5 WAYS TO MAKE MORE MONEY TREVOR LLOYD-JONES </a> <a title="Passenger Terminal World - September 2011 page 23" href="http://viewer.zmags.com/publication/6c0e50a2?page=23"> 5 WAYS TO MAKE MORE MONEY 21 </a> <a title="Passenger Terminal World - September 2011 page 24" href="http://viewer.zmags.com/publication/6c0e50a2?page=24"> 22 5 WAYS TO MAKE MORE MONEY Gatwick is incre</a> <a title="Passenger Terminal World - September 2011 page 25" href="http://viewer.zmags.com/publication/6c0e50a2?page=25"> 5 WAYS TO MAKE MORE MONEY 23 Configuring the ter</a> <a title="Passenger Terminal World - September 2011 page 26" href="http://viewer.zmags.com/publication/6c0e50a2?page=26"> </a> <a title="Passenger Terminal World - September 2011 page 27" href="http://viewer.zmags.com/publication/6c0e50a2?page=27"> 5 WAYS TO MAKE MORE MONEY 25 Digital signage as</a> <a title="Passenger Terminal World - September 2011 page 28" href="http://viewer.zmags.com/publication/6c0e50a2?page=28"> XS Outstandingly Stylish, 24/7. PROFESSIONAL GRA</a> <a title="Passenger Terminal World - September 2011 page 29" href="http://viewer.zmags.com/publication/6c0e50a2?page=29"> 5 WAYS TO MAKE MORE MONEY 27 Lowering costs by s</a> <a title="Passenger Terminal World - September 2011 page 30" href="http://viewer.zmags.com/publication/6c0e50a2?page=30"> 28 5 WAYS TO MAKE MORE MONEY Fast-track depa</a> <a title="Passenger Terminal World - September 2011 page 31" href="http://viewer.zmags.com/publication/6c0e50a2?page=31"> Never stop creating Somewhere there's a destina</a> <a title="Passenger Terminal World - September 2011 page 32" href="http://viewer.zmags.com/publication/6c0e50a2?page=32"> 30 SIMULATION JOE BATES ■ Me cu ous p ann ng o e</a> <a title="Passenger Terminal World - September 2011 page 33" href="http://viewer.zmags.com/publication/6c0e50a2?page=33"> SIMULATION 31 c </a> <a title="Passenger Terminal World - September 2011 page 34" href="http://viewer.zmags.com/publication/6c0e50a2?page=34"> Turning new ideas into reality..... AIRBIZ is an </a> <a title="Passenger Terminal World - September 2011 page 35" href="http://viewer.zmags.com/publication/6c0e50a2?page=35"> “Simulation is potentially garbage in, garba</a> <a title="Passenger Terminal World - September 2011 page 36" href="http://viewer.zmags.com/publication/6c0e50a2?page=36"> 34 SIMULATION Airport terminal disasters Mosco</a> <a title="Passenger Terminal World - September 2011 page 37" href="http://viewer.zmags.com/publication/6c0e50a2?page=37"> FREE TO ATTEND THE MOST SIGNIFICANT DATES IN 201</a> <a title="Passenger Terminal World - September 2011 page 38" href="http://viewer.zmags.com/publication/6c0e50a2?page=38"> 36 DENVER INTERNATIONAL AIRPORT HELEN NORMAN ■ </a> <a title="Passenger Terminal World - September 2011 page 39" href="http://viewer.zmags.com/publication/6c0e50a2?page=39"> Tell us more about your current role. </a> <a title="Passenger Terminal World - September 2011 page 40" href="http://viewer.zmags.com/publication/6c0e50a2?page=40"> /$1%$"3 ".--$"3(.-2 8JUIUIFOFXMZEFWFMPQFEQBTTFOH</a> <a title="Passenger Terminal World - September 2011 page 41" href="http://viewer.zmags.com/publication/6c0e50a2?page=41"> DENVER INTERNATIONAL AIRPORT 39 Spreading over</a> <a title="Passenger Terminal World - September 2011 page 42" href="http://viewer.zmags.com/publication/6c0e50a2?page=42"> 40 DENVER INTERNATIONAL AIRPORT Tell us more a</a> <a title="Passenger Terminal World - September 2011 page 43" href="http://viewer.zmags.com/publication/6c0e50a2?page=43"> Today, a simple Passport is never enough... </a> <a title="Passenger Terminal World - September 2011 page 44" href="http://viewer.zmags.com/publication/6c0e50a2?page=44"> 42 BOARDING BRIDGES SAUL WORDSWORTH ■ buildi</a> <a title="Passenger Terminal World - September 2011 page 45" href="http://viewer.zmags.com/publication/6c0e50a2?page=45"> ABOVE: Alexander Pfurr, chief operating officer of</a> <a title="Passenger Terminal World - September 2011 page 46" href="http://viewer.zmags.com/publication/6c0e50a2?page=46"> Always There are challenges in </a> <a title="Passenger Terminal World - September 2011 page 47" href="http://viewer.zmags.com/publication/6c0e50a2?page=47"> BOARDING BRIDGES 45 Garrett MacFarlane i</a> <a title="Passenger Terminal World - September 2011 page 48" href="http://viewer.zmags.com/publication/6c0e50a2?page=48"> 46 BOARDING BRIDGES Hot in the city In tropical S</a> <a title="Passenger Terminal World - September 2011 page 49" href="http://viewer.zmags.com/publication/6c0e50a2?page=49"> :HOFRPHWR WKHQH[WOHYHO &XVWRPLVHG%RDUGLQJ6ROXWLRQ</a> <a title="Passenger Terminal World - September 2011 page 50" href="http://viewer.zmags.com/publication/6c0e50a2?page=50"> 48 SECURITY securing the future Adapting to incr</a> <a title="Passenger Terminal World - September 2011 page 51" href="http://viewer.zmags.com/publication/6c0e50a2?page=51"> Security and the safety of passengers is</a> <a title="Passenger Terminal World - September 2011 page 52" href="http://viewer.zmags.com/publication/6c0e50a2?page=52"> </a> <a title="Passenger Terminal World - September 2011 page 53" href="http://viewer.zmags.com/publication/6c0e50a2?page=53"> Product: Advanced Passenger Information eXchange </a> <a title="Passenger Terminal World - September 2011 page 54" href="http://viewer.zmags.com/publication/6c0e50a2?page=54"> 52 SECURITY PRODUCT: SDR Vision C</a> <a title="Passenger Terminal World - September 2011 page 55" href="http://viewer.zmags.com/publication/6c0e50a2?page=55"> SECURITY 53 PRODUCT: XRD screening solution COM</a> <a title="Passenger Terminal World - September 2011 page 56" href="http://viewer.zmags.com/publication/6c0e50a2?page=56"> </a> <a title="Passenger Terminal World - September 2011 page 57" href="http://viewer.zmags.com/publication/6c0e50a2?page=57"> SECURITY 55 PRODUC</a> <a title="Passenger Terminal World - September 2011 page 58" href="http://viewer.zmags.com/publication/6c0e50a2?page=58"> 56 SECURITY detective work Simon Lyster from </a> <a title="Passenger Terminal World - September 2011 page 59" href="http://viewer.zmags.com/publication/6c0e50a2?page=59"> DO YOU HAVE BAGGAGE TO HANDLE? Visit us at Inter </a> <a title="Passenger Terminal World - September 2011 page 60" href="http://viewer.zmags.com/publication/6c0e50a2?page=60"> Imagine. See. Do. Sym3 is a complete all-in-one v</a> <a title="Passenger Terminal World - September 2011 page 61" href="http://viewer.zmags.com/publication/6c0e50a2?page=61"> LITIGATION 59 Michelle Di Gioia, ThoMas eGGar n </a> <a title="Passenger Terminal World - September 2011 page 62" href="http://viewer.zmags.com/publication/6c0e50a2?page=62"> 60 LITIGATION Injuries caused to passenger</a> <a title="Passenger Terminal World - September 2011 page 63" href="http://viewer.zmags.com/publication/6c0e50a2?page=63"> First class travel starts here! In the fast-movi</a> <a title="Passenger Terminal World - September 2011 page 64" href="http://viewer.zmags.com/publication/6c0e50a2?page=64"> 62 SUPPLIER INTERVIEW: AVIAVOX Bob Joo en p o ec</a> <a title="Passenger Terminal World - September 2011 page 65" href="http://viewer.zmags.com/publication/6c0e50a2?page=65"> </a> <a title="Passenger Terminal World - September 2011 page 66" href="http://viewer.zmags.com/publication/6c0e50a2?page=66"> 64 SUPPLIER INTERVIEW: BRUNNER sitting pretty Ke</a> <a title="Passenger Terminal World - September 2011 page 67" href="http://viewer.zmags.com/publication/6c0e50a2?page=67"> More than 205 million passengers listen to AviaVo</a> <a title="Passenger Terminal World - September 2011 page 68" href="http://viewer.zmags.com/publication/6c0e50a2?page=68"> 66 SUPPLIER INTERVIEW: YOTEL sleep easy Ge a d G</a> <a title="Passenger Terminal World - September 2011 page 69" href="http://viewer.zmags.com/publication/6c0e50a2?page=69"> Total Airport Solutions Strategy - Planning - Des</a> <a title="Passenger Terminal World - September 2011 page 70" href="http://viewer.zmags.com/publication/6c0e50a2?page=70"> 68 DESIGN AND TECHNOLOGY forward planning U</a> <a title="Passenger Terminal World - September 2011 page 71" href="http://viewer.zmags.com/publication/6c0e50a2?page=71"> DESIGN AND TECHNOLOGY 69 </a> <a title="Passenger Terminal World - September 2011 page 72" href="http://viewer.zmags.com/publication/6c0e50a2?page=72"> 70 DESIGN AND TECHNOLOGY bags of efficiency </a> <a title="Passenger Terminal World - September 2011 page 73" href="http://viewer.zmags.com/publication/6c0e50a2?page=73"> baggage-handling systems in the world, are attrib</a> <a title="Passenger Terminal World - September 2011 page 74" href="http://viewer.zmags.com/publication/6c0e50a2?page=74"> 72 DESIGN AND TECHNOLOGY the right stuff Un</a> <a title="Passenger Terminal World - September 2011 page 75" href="http://viewer.zmags.com/publication/6c0e50a2?page=75"> DESIGN AND TECHNOLOGY 73 LEFT:</a> <a title="Passenger Terminal World - September 2011 page 76" href="http://viewer.zmags.com/publication/6c0e50a2?page=76"> 74 DESIGN AND TECHNOLOGY pull together A mo</a> <a title="Passenger Terminal World - September 2011 page 77" href="http://viewer.zmags.com/publication/6c0e50a2?page=77"> DESIGN AND TECHNOLOGY 75 shifting sands The</a> <a title="Passenger Terminal World - September 2011 page 78" href="http://viewer.zmags.com/publication/6c0e50a2?page=78"> 76 DESIGN AND TECHNOLOGY smooth operator Ef</a> <a title="Passenger Terminal World - September 2011 page 79" href="http://viewer.zmags.com/publication/6c0e50a2?page=79"> DESIGN AND TECHNOLOGY 77 seated for take off </a> <a title="Passenger Terminal World - September 2011 page 80" href="http://viewer.zmags.com/publication/6c0e50a2?page=80"> 78 DESIGN AND TECHNOLOGY on a roll Travelli</a> <a title="Passenger Terminal World - September 2011 page 81" href="http://viewer.zmags.com/publication/6c0e50a2?page=81"> New Possibilities – for you and your guests. take</a> <a title="Passenger Terminal World - September 2011 page 82" href="http://viewer.zmags.com/publication/6c0e50a2?page=82"> 80 DESIGN AND TECHNOLOGY better connections </a> <a title="Passenger Terminal World - September 2011 page 83" href="http://viewer.zmags.com/publication/6c0e50a2?page=83"> COLLABORATIVE AIRPORT MANAGEMENT Y</a> <a title="Passenger Terminal World - September 2011 page 84" href="http://viewer.zmags.com/publication/6c0e50a2?page=84"> 82 DESIGN AND TECHNOLOGY the fast lane The </a> <a title="Passenger Terminal World - September 2011 page 85" href="http://viewer.zmags.com/publication/6c0e50a2?page=85"> SUITE Our Business is to Optimize Your Business </a> <a title="Passenger Terminal World - September 2011 page 86" href="http://viewer.zmags.com/publication/6c0e50a2?page=86"> 84 DESIGN AND TECHNOLOGY balanced capacity </a> <a title="Passenger Terminal World - September 2011 page 87" href="http://viewer.zmags.com/publication/6c0e50a2?page=87"> Better equipped find us on </a> <a title="Passenger Terminal World - September 2011 page 88" href="http://viewer.zmags.com/publication/6c0e50a2?page=88"> 86 DESIGN AND TECHNOLOGY digital transformat</a> <a title="Passenger Terminal World - September 2011 page 89" href="http://viewer.zmags.com/publication/6c0e50a2?page=89"> The Mood e Repo • Oc obe 2010 201 1 Pubshedby</a> <a title="Passenger Terminal World - September 2011 page 90" href="http://viewer.zmags.com/publication/6c0e50a2?page=90"> 88 DESIGN AND TECHNOLOGY the wait is over U</a> <a title="Passenger Terminal World - September 2011 page 91" href="http://viewer.zmags.com/publication/6c0e50a2?page=91"> The leading Airport Baggage Service Operator </a> <a title="Passenger Terminal World - September 2011 page 92" href="http://viewer.zmags.com/publication/6c0e50a2?page=92"> THE WORLD’S LEADING INTERNATIONAL AIRPORT TERMINA</a> <a title="Passenger Terminal World - September 2011 page 93" href="http://viewer.zmags.com/publication/6c0e50a2?page=93"> NOW ARRIVING 91 Faster check-in Next Generatio</a> <a title="Passenger Terminal World - 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