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<br /> ISSUE 66 | SEPTEMBER 2017<br /> YOOX NET-A-PORTER:<br /> LUXURY AT ITS CORE<br /> Alex Alexander, CIO, Yoox Net-a-Porter Group on business<br /> and platform growth and the new London Tech Hub<br /> INSIDE OUR `OMNICHANNEL' EDITION:<br /> ] THE FINANCIALS OF OMNICHANNEL P31<br /> ] INVENTORY IMPACT P40<br /> ] MOBILE IN OMNICHANNEL P46<br /> ] THE EDELIVERY PAGES P55<br /> NEXT FROM INTERNET RETAILING<br /> <br /> <br /> <br /> Contents<br /> ISSUE 66 | SEPTEMBER 2017<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor, InternetRetailing.net: Chloe Rigby<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Gold<br /> Publishing Director: Chris Cooke<br /> Commercial Director: Andy James<br /> Group Account Director: Marvin Roberts<br /> Tel: 020 7933 8999 | Fax: 020 7933 8998<br /> E-mail: andy.james@internetretailing.net<br /> Cover photography: Sp<a title="InternetRetailing - September 2017 page 1" href="http://viewer.zmags.com/publication/6c330be2?page=1"> ISSUE 66 | SEPTEMBER 2017 </a> <a title="InternetRetailing - September 2017 page 2" href="http://viewer.zmags.com/publication/6c330be2?page=2"> </a> <a title="InternetRetailing - September 2017 page 3" href="http://viewer.zmags.com/publication/6c330be2?page=3"> </a> <a title="InternetRetailing - September 2017 page 4" href="http://viewer.zmags.com/publication/6c330be2?page=4"> </a> <a title="InternetRetailing - September 2017 page 5" href="http://viewer.zmags.com/publication/6c330be2?page=5"> Contents </a> <a title="InternetRetailing - September 2017 page 6" href="http://viewer.zmags.com/publication/6c330be2?page=6"> Editor's comment O mnic</a> <a title="InternetRetailing - September 2017 page 7" href="http://viewer.zmags.com/publication/6c330be2?page=7"> </a> <a title="InternetRetailing - September 2017 page 8" href="http://viewer.zmags.com/publication/6c330be2?page=8"> Chloe Rigby highlights recent industry changes bu</a> <a title="InternetRetailing - September 2017 page 9" href="http://viewer.zmags.com/publication/6c330be2?page=9"> NEWS VISUALLY SEARCHING ASOS Asos UK shop</a> <a title="InternetRetailing - September 2017 page 10" href="http://viewer.zmags.com/publication/6c330be2?page=10"> Read more of Paul Skeldon's insight into the fast</a> <a title="InternetRetailing - September 2017 page 11" href="http://viewer.zmags.com/publication/6c330be2?page=11"> READY TO DELIVER EVEN MORE... Introducing Britai</a> <a title="InternetRetailing - September 2017 page 12" href="http://viewer.zmags.com/publication/6c330be2?page=12"> Yoox Net-a-Porter: Luxury retailing at its core </a> <a title="InternetRetailing - September 2017 page 13" href="http://viewer.zmags.com/publication/6c330be2?page=13"> INTERVIEW digital opportunity for these</a> <a title="InternetRetailing - September 2017 page 14" href="http://viewer.zmags.com/publication/6c330be2?page=14"> and techniques, and omnichannel, order management</a> <a title="InternetRetailing - September 2017 page 15" href="http://viewer.zmags.com/publication/6c330be2?page=15"> INTERVIEW personalisation strategy is all</a> <a title="InternetRetailing - September 2017 page 16" href="http://viewer.zmags.com/publication/6c330be2?page=16"> “The exponential revenue growth has pushed </a> <a title="InternetRetailing - September 2017 page 17" href="http://viewer.zmags.com/publication/6c330be2?page=17"> INTERVIEW INTEGRATING YOOX & NET-A-PORTER</a> <a title="InternetRetailing - September 2017 page 18" href="http://viewer.zmags.com/publication/6c330be2?page=18"> Experience is all Customer expedience counts for</a> <a title="InternetRetailing - September 2017 page 19" href="http://viewer.zmags.com/publication/6c330be2?page=19"> DASHBOARD </a> <a title="InternetRetailing - September 2017 page 20" href="http://viewer.zmags.com/publication/6c330be2?page=20"> whitepaper. Providing colour to insight Intern</a> <a title="InternetRetailing - September 2017 page 21" href="http://viewer.zmags.com/publication/6c330be2?page=21"> COMMENT Retail paths to leadership: stock</a> <a title="InternetRetailing - September 2017 page 22" href="http://viewer.zmags.com/publication/6c330be2?page=22"> How to Make the Festive Season an Email Success </a> <a title="InternetRetailing - September 2017 page 23" href="http://viewer.zmags.com/publication/6c330be2?page=23"> ADVERTORIAL BRONTO the sign-up stage, </a> <a title="InternetRetailing - September 2017 page 24" href="http://viewer.zmags.com/publication/6c330be2?page=24"> Strategy & Innovation The latest IRUK Top500 Per</a> <a title="InternetRetailing - September 2017 page 25" href="http://viewer.zmags.com/publication/6c330be2?page=25"> IRUK 12 BEST PRACTICE APPROACHES Reta</a> <a title="InternetRetailing - September 2017 page 26" href="http://viewer.zmags.com/publication/6c330be2?page=26"> Jane Smith Business Development Manager, CML WH</a> <a title="InternetRetailing - September 2017 page 27" href="http://viewer.zmags.com/publication/6c330be2?page=27"> CML COMPANY SPOTLIGHT were a natural conseq</a> <a title="InternetRetailing - September 2017 page 28" href="http://viewer.zmags.com/publication/6c330be2?page=28"> Chuck Cantrell Director, Strategic Commerce Consu</a> <a title="InternetRetailing - September 2017 page 29" href="http://viewer.zmags.com/publication/6c330be2?page=29"> PFS COMPANY SPOTLIGHT One retailer whic</a> <a title="InternetRetailing - September 2017 page 30" href="http://viewer.zmags.com/publication/6c330be2?page=30"> The most extensive analysis on Europe's Top500 R</a> <a title="InternetRetailing - September 2017 page 31" href="http://viewer.zmags.com/publication/6c330be2?page=31"> ADVERTORIAL: SITECORE Omnichannel is gettin</a> <a title="InternetRetailing - September 2017 page 32" href="http://viewer.zmags.com/publication/6c330be2?page=32"> Merchandise Mail Plus Unleash the power of the g</a> <a title="InternetRetailing - September 2017 page 33" href="http://viewer.zmags.com/publication/6c330be2?page=33"> INTERNET RETAILING: STRATEGY The following</a> <a title="InternetRetailing - September 2017 page 34" href="http://viewer.zmags.com/publication/6c330be2?page=34"> </a> <a title="InternetRetailing - September 2017 page 35" href="http://viewer.zmags.com/publication/6c330be2?page=35"> INTERNET RETAILING: STRATEGY In order</a> <a title="InternetRetailing - September 2017 page 36" href="http://viewer.zmags.com/publication/6c330be2?page=36"> The following guest article has been written for </a> <a title="InternetRetailing - September 2017 page 37" href="http://viewer.zmags.com/publication/6c330be2?page=37"> INTERNET RETAILING: IT THE DEVIL IS IN TH</a> <a title="InternetRetailing - September 2017 page 38" href="http://viewer.zmags.com/publication/6c330be2?page=38"> The halo effect As high street retailers have mo</a> <a title="InternetRetailing - September 2017 page 39" href="http://viewer.zmags.com/publication/6c330be2?page=39"> INTERNET RETAILING: CUSTOMERS members of </a> <a title="InternetRetailing - September 2017 page 40" href="http://viewer.zmags.com/publication/6c330be2?page=40"> </a> <a title="InternetRetailing - September 2017 page 41" href="http://viewer.zmags.com/publication/6c330be2?page=41"> INTERNET RETAILING: CUSTOMERS </a> <a title="InternetRetailing - September 2017 page 42" href="http://viewer.zmags.com/publication/6c330be2?page=42"> The following guest article has been written for </a> <a title="InternetRetailing - September 2017 page 43" href="http://viewer.zmags.com/publication/6c330be2?page=43"> IN STORE: OPERATIONS retail archet</a> <a title="InternetRetailing - September 2017 page 44" href="http://viewer.zmags.com/publication/6c330be2?page=44"> </a> <a title="InternetRetailing - September 2017 page 45" href="http://viewer.zmags.com/publication/6c330be2?page=45"> IN STORE: OPERATIONS This focus </a> <a title="InternetRetailing - September 2017 page 46" href="http://viewer.zmags.com/publication/6c330be2?page=46"> The following guest article has been written for </a> <a title="InternetRetailing - September 2017 page 47" href="http://viewer.zmags.com/publication/6c330be2?page=47"> IN STORE: CUSTOMER Known as propensi</a> <a title="InternetRetailing - September 2017 page 48" href="http://viewer.zmags.com/publication/6c330be2?page=48"> Mobile in omnichannel Paul Skeldon, Mobile Edito</a> <a title="InternetRetailing - September 2017 page 49" href="http://viewer.zmags.com/publication/6c330be2?page=49"> MOBILE: CUSTOMER VWRUHVLQWKH8.UHFRJQLVLQJ</a> <a title="InternetRetailing - September 2017 page 50" href="http://viewer.zmags.com/publication/6c330be2?page=50"> HOUSE OF FRASER: A NEW VISION David Walmsley, Ch</a> <a title="InternetRetailing - September 2017 page 51" href="http://viewer.zmags.com/publication/6c330be2?page=51"> MOBILE: IT Evolving EPOS The cash registe</a> <a title="InternetRetailing - September 2017 page 52" href="http://viewer.zmags.com/publication/6c330be2?page=52"> </a> <a title="InternetRetailing - September 2017 page 53" href="http://viewer.zmags.com/publication/6c330be2?page=53"> MOBILE: IT </a> <a title="InternetRetailing - September 2017 page 54" href="http://viewer.zmags.com/publication/6c330be2?page=54"> </a> <a title="InternetRetailing - September 2017 page 55" href="http://viewer.zmags.com/publication/6c330be2?page=55"> MOBILE: IT cycles nor by organisatio</a> <a title="InternetRetailing - September 2017 page 56" href="http://viewer.zmags.com/publication/6c330be2?page=56"> ››› A commercial, comparative performance index </a> <a title="InternetRetailing - September 2017 page 57" href="http://viewer.zmags.com/publication/6c330be2?page=57"> EDELIVERY John Lewis: Collaboratin</a> <a title="InternetRetailing - September 2017 page 58" href="http://viewer.zmags.com/publication/6c330be2?page=58"> The essential resource for professionals who supp</a> <a title="InternetRetailing - September 2017 page 59" href="http://viewer.zmags.com/publication/6c330be2?page=59"> EDELIVERY </a> <a title="InternetRetailing - September 2017 page 60" href="http://viewer.zmags.com/publication/6c330be2?page=60"> Read more of Liz Morrell's insight into changes i</a> <a title="InternetRetailing - September 2017 page 61" href="http://viewer.zmags.com/publication/6c330be2?page=61"> EDELIVERY HUBBOX WIDENS REACH H </a> <a title="InternetRetailing - September 2017 page 62" href="http://viewer.zmags.com/publication/6c330be2?page=62"> Insight around the world ANDREW PEARL, DIRE</a> <a title="InternetRetailing - September 2017 page 63" href="http://viewer.zmags.com/publication/6c330be2?page=63"> INSIGHT EMMA HERROD, EDITOR, INTER</a> <a title="InternetRetailing - September 2017 page 64" href="http://viewer.zmags.com/publication/6c330be2?page=64"> News, videos, analysis and research for retaile</a> <a title="InternetRetailing - September 2017 page 65" href="http://viewer.zmags.com/publication/6c330be2?page=65"> NOW & NEXT In</a> <a title="InternetRetailing - September 2017 page 66" href="http://viewer.zmags.com/publication/6c330be2?page=66"> </a> <a title="InternetRetailing - September 2017 page 67" href="http://viewer.zmags.com/publication/6c330be2?page=67"> </a> <a title="InternetRetailing - September 2017 page 68" href="http://viewer.zmags.com/publication/6c330be2?page=68"> CREATE & INNOVATE The Create & Innovate Conferen</a> <a title="InternetRetailing - September 2017 page 69" href="http://viewer.zmags.com/publication/6c330be2?page=69"> NOW & NEXT </a> <a title="InternetRetailing - September 2017 page 70" href="http://viewer.zmags.com/publication/6c330be2?page=70"> </a> <a title="InternetRetailing - September 2017 page 71" href="http://viewer.zmags.com/publication/6c330be2?page=71"> </a> <a title="InternetRetailing - September 2017 page 72" href="http://viewer.zmags.com/publication/6c330be2?page=72"> STAND UP AND DELIVER Stand up and Deliver, whic</a> <a title="InternetRetailing - September 2017 page 73" href="http://viewer.zmags.com/publication/6c330be2?page=73"> CUSTOMER EXPERIENCE </a> <a title="InternetRetailing - September 2017 page 74" href="http://viewer.zmags.com/publication/6c330be2?page=74"> Pre s </a>