4 JIM ZIEGLER
Dealers dig in. 26 PLAYING NICE
Get sales, F&I staffers
to work together.
“I'm Going
to Tell
That Story”
JENELL ROSS
IS NEW PRESIDENT
OF AMERICAN INTERNATIONAL
AUTO DEALERS ASSN.
PAGE 14
A PENTON MEDIA PUBLICATION
29 WRONG PARTS
How to keep inventory duds
from draining profits.
March 2013
NADA
CONVENTION
COVERAGE
starts on page 12.