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<br /> ISSUE 71<br /> MAY<br /> 2013<br /> icaew.com/fsf<br /> FS FOCUS<br /> “THEMOVETOADVISERCHARGINGSHOULDMAKEITSIMPLERTOEXPLAINPRODUCTCOSTS”PAGE24<br /> Hazards<br /> ahead?<br /> What the future<br /> holds in a<br /> risk-averse world<br /> Making a diagnosis<br /> Why it's important to<br /> give your company<br /> a culture `health check'<br /> Unlikely partners<br /> The many benefits of<br /> investment outsourcing<br /> Loan rangers<br /> The new payday lender<br /> review and what can<br /> be done about them<br /> THE BRITISH & IRISH LIONS<br /> OFFICIAL TECHNOLOGY PROVIDER<br /> UNLOCK THE POTENTIAL IN YOUR PEOPLE<br /> For 800 years, the City of London Corporation has helped deliver public services to this dynamic<br /> international hub. To keep pace, Deputy Town Clerk Susan Attard chose Microsoft Dynamics to<br /> transform the City of London contact centre, giving her team a complete view of callers and<br /> the ability to quickly res<a title="FSFocus_May page 1" href="http://viewer.zmags.com/publication/71b903a2?page=1"> ISSUE 71 MAY 2013 icaew.com/fsf FS FOCUS “T</a> <a title="FSFocus_May page 2" href="http://viewer.zmags.com/publication/71b903a2?page=2"> THE BRITISH & IRISH LIONS OFFICIAL TECHNOLOGY PRO</a> <a title="FSFocus_May page 3" href="http://viewer.zmags.com/publication/71b903a2?page=3"> Contents Issue 71 May 2013 COVER: ARON VELLEKOOP</a> <a title="FSFocus_May page 4" href="http://viewer.zmags.com/publication/71b903a2?page=4"> WELCOME In bankers we trust? The UK's Parli</a> <a title="FSFocus_May page 5" href="http://viewer.zmags.com/publication/71b903a2?page=5"> NEWS & EVENTS News TOP REGULATOR SPEAKS AT I</a> <a title="FSFocus_May page 6" href="http://viewer.zmags.com/publication/71b903a2?page=6"> Events FEATURED EVENT INSURANCE: THE LONG RO</a> <a title="FSFocus_May page 7" href="http://viewer.zmags.com/publication/71b903a2?page=7"> www.xafinity.com e actly meeting your requiremen</a> <a title="FSFocus_May page 8" href="http://viewer.zmags.com/publication/71b903a2?page=8"> ALTE RNAT IVE VIEW Taking complaints seriou</a> <a title="FSFocus_May page 9" href="http://viewer.zmags.com/publication/71b903a2?page=9"> AUDIT & REPORTING The long</a> <a title="FSFocus_May page 10" href="http://viewer.zmags.com/publication/71b903a2?page=10"> Health check Auditing the culture of an organisat</a> <a title="FSFocus_May page 11" href="http://viewer.zmags.com/publication/71b903a2?page=11"> AUDIT & REPORTING ACCOUNTABLTY II I NNOVATON </a> <a title="FSFocus_May page 12" href="http://viewer.zmags.com/publication/71b903a2?page=12"> ARON VELLEKOOP LEON 12 </a> <a title="FSFocus_May page 13" href="http://viewer.zmags.com/publication/71b903a2?page=13"> COVER STORY RISK: SPEED LIMIT APPLIES One day i</a> <a title="FSFocus_May page 14" href="http://viewer.zmags.com/publication/71b903a2?page=14"> QE has removed large amounts of government bonds </a> <a title="FSFocus_May page 15" href="http://viewer.zmags.com/publication/71b903a2?page=15"> COVER STORY Firms need to develop long-term</a> <a title="FSFocus_May page 16" href="http://viewer.zmags.com/publication/71b903a2?page=16"> No more hitting pay dirt? Irresponsible practice</a> <a title="FSFocus_May page 17" href="http://viewer.zmags.com/publication/71b903a2?page=17"> RISK & REGULATION harder to balance their budg</a> <a title="FSFocus_May page 18" href="http://viewer.zmags.com/publication/71b903a2?page=18"> The 20% solution Stuff bank balance sheets with e</a> <a title="FSFocus_May page 19" href="http://viewer.zmags.com/publication/71b903a2?page=19"> RISK & REGULATION example, the authors sp</a> <a title="FSFocus_May page 20" href="http://viewer.zmags.com/publication/71b903a2?page=20"> Survival of the fittest Companies prepared for a </a> <a title="FSFocus_May page 21" href="http://viewer.zmags.com/publication/71b903a2?page=21"> MANAGEMENT ANDREW GROVES/IKON confusing or down</a> <a title="FSFocus_May page 22" href="http://viewer.zmags.com/publication/71b903a2?page=22"> F inancial advisers may feel like they have to de</a> <a title="FSFocus_May page 23" href="http://viewer.zmags.com/publication/71b903a2?page=23"> FINANCIAL PLANNING Some advisers may feel that</a> <a title="FSFocus_May page 24" href="http://viewer.zmags.com/publication/71b903a2?page=24"> EVERY LAST PENNY Pension charges are not as high </a> <a title="FSFocus_May page 25" href="http://viewer.zmags.com/publication/71b903a2?page=25"> FINANCIAL PLANNING In the face of consider</a> <a title="FSFocus_May page 26" href="http://viewer.zmags.com/publication/71b903a2?page=26"> Unfocused They said it... Bitcoin We’re always</a> <a title="FSFocus_May page 27" href="http://viewer.zmags.com/publication/71b903a2?page=27"> EVERY WORD Read economia online, on your iPhone o</a> <a title="FSFocus_May page 28" href="http://viewer.zmags.com/publication/71b903a2?page=28"> </a>