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Zmags
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2018
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Table of contents
1. Forewords 04
2. Executive Summary 05
3. Concept of digi-smart Indian business traveller 10
4. Key business travel technology trends 15
5. Potential disruptors in business travel 54
6. Enablers for digi-smart travel 58
7. Way forward for a digi-smart future 69
8. Glossary 74
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Forewords
The year 2018 will be the year of embracing
smart technology in business travel. After our first
whitepaper on ‘Business Travel in India’, we’re
delving
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3 Table of contents 1. Forewords
4 Forewords The year 2018 will be the year
5 Executive Summary
6 Growing smartphone penetration and internet a
7 ..entailing increased usage of techno
8 ..the potential technology sol
9 To achieve this futuristic e
10 Concept of Digi-smart Business Travel
11 Concept of digi-smart Indian business travel
12 The Indian business traveller today Contem
The future digi-smart Indian business traveller
14 Making digi-smart business travel a reality
15 Key Business Travel Technology Trends
16 Self-booking Tool Concept of Self - bookin
What makes SBT different? The Indian business tr
18 Why SBT? Corporate travel managers are inc
Figure 9: Benefits of using SBT Lower transact
20 What is the global experience from using SB
Cost Savings Being one of the primary drivers fo
22 Data analytics The usage of SBT has enabled
How TMCs globally drive SBT adoption? Globally, t
24 Implications for TMCs TMCs in India have be
25 Industry initiatives on SBT Development of
26 Artificial Intelligence Concept of Artific
Applications of AI in travel services AI is chang
28 AI in Hotels • The Cosmopolitan of Las
Current trends in business travel Globally, busin
30 Voice of Frequent Business travellers
31 Case Study: AI-enabled travel assistant — S
32 Growing adoption of AI The benefits of usin
33 Sharing economy Introduction to sharing ec
34 Figure 20: Global sharing economy market (U
Role of technology Technology is the key enabler
36 Impact on business travel Globally, busines
Figure 24: Challenges inherent to the sharing eco
38 What are players doing to counter these cha
Similarly, multiple other players offer business
40 What should TMCs do to tap into the sharing
41 Travel analytics Analytics in travel Mode
42 Enhancing customer experience is the most i
43 Some of the other findings of the survey hi
44 Case Study: Concur — Driving value through
45 The scenario in India For
46 Thus, travel analytics is yet to find its w
47 Blockchain Concept of Blockchain technolog
48 Key Features of Blockchain Technology Bloc
49 Potential Applications of Blockchain Techno
50 Using blockchain to compensate for travel d
Blockchain in India Blockchain is gaining tractio
52 Other technology interventions Other techn
53 User perspective on technology trends and imp
54 Potential disruptors in Business Travel
55 Business travel disruptions Technological
56 Cloud based guest reservation system One of
57 SpaceX - Anywhere on the Earth in one hour
58 Enablers for Digi-smart Travel
59 Enablers for digi-smart business travel Fo
60 Introduction of 5G mobile networks in India
Applications in travel 5G enables support for ult
62 Introduction of in-flight Wi-Fi One of the
In-flight Wi-Fi - An Indian traveller perspective
64 Introduction to Near Field Communications
65 E-boarding pass in India: Case study of Ra
66 Electric vehicles Electric vehicles (EVs) o
Wi-Fi on Rail One of the most awaited reforms in
68 Implications for TMCs For TMCs, technology
69 Way forward for a Digi- smart Future
70 Way forward India is not only one of the w
71 Table 10: Way forward for travel managers I
72 Table 11: Way forward for the government (c
Conclusion The Indian business travel market is
74 Glossary AAI Airports Authority o
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FCM Travel Solutions Contact in India Vikram Ko