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<br /> 1<br /> 2018<br /> 2<br /> 3<br /> Table of contents<br /> 1. Forewords 04<br /> 2. Executive Summary 05<br /> 3. Concept of digi-smart Indian business traveller 10<br /> 4. Key business travel technology trends 15<br /> 5. Potential disruptors in business travel 54<br /> 6. Enablers for digi-smart travel 58<br /> 7. Way forward for a digi-smart future 69<br /> 8. Glossary 74<br /> 4<br /> Forewords<br /> The year 2018 will be the year of embracing<br /> smart technology in business travel. After our first<br /> whitepaper on ‘Business Travel in India’, we’re<br /> delving<a title="The Digi Smart Indian Business Traveller page 1" href="http://viewer.zmags.com/publication/752a2866?page=1"> 1 </a> <a title="The Digi Smart Indian Business Traveller page 2" href="http://viewer.zmags.com/publication/752a2866?page=2"> 2</a> <a title="The Digi Smart Indian Business Traveller page 3" href="http://viewer.zmags.com/publication/752a2866?page=3"> 3 Table of contents 1. Forewords </a> <a title="The Digi Smart Indian Business Traveller page 4" href="http://viewer.zmags.com/publication/752a2866?page=4"> 4 Forewords The year 2018 will be the year </a> <a title="The Digi Smart Indian Business Traveller page 5" href="http://viewer.zmags.com/publication/752a2866?page=5"> 5 Executive Summary</a> <a title="The Digi Smart Indian Business Traveller page 6" href="http://viewer.zmags.com/publication/752a2866?page=6"> 6 Growing smartphone penetration and internet a</a> <a title="The Digi Smart Indian Business Traveller page 7" href="http://viewer.zmags.com/publication/752a2866?page=7"> 7 ..entailing increased usage of techno</a> <a title="The Digi Smart Indian Business Traveller page 8" href="http://viewer.zmags.com/publication/752a2866?page=8"> 8 ..the potential technology sol</a> <a title="The Digi Smart Indian Business Traveller page 9" href="http://viewer.zmags.com/publication/752a2866?page=9"> 9 To achieve this futuristic e</a> <a title="The Digi Smart Indian Business Traveller page 10" href="http://viewer.zmags.com/publication/752a2866?page=10"> 10 Concept of Digi-smart Business Travel</a> <a title="The Digi Smart Indian Business Traveller page 11" href="http://viewer.zmags.com/publication/752a2866?page=11"> 11 Concept of digi-smart Indian business travel</a> <a title="The Digi Smart Indian Business Traveller page 12" href="http://viewer.zmags.com/publication/752a2866?page=12"> 12 The Indian business traveller today Contem</a> <a title="The Digi Smart Indian Business Traveller page 13" href="http://viewer.zmags.com/publication/752a2866?page=13"> The future digi-smart Indian business traveller </a> <a title="The Digi Smart Indian Business Traveller page 14" href="http://viewer.zmags.com/publication/752a2866?page=14"> 14 Making digi-smart business travel a reality</a> <a title="The Digi Smart Indian Business Traveller page 15" href="http://viewer.zmags.com/publication/752a2866?page=15"> 15 Key Business Travel Technology Trends</a> <a title="The Digi Smart Indian Business Traveller page 16" href="http://viewer.zmags.com/publication/752a2866?page=16"> 16 Self-booking Tool Concept of Self - bookin</a> <a title="The Digi Smart Indian Business Traveller page 17" href="http://viewer.zmags.com/publication/752a2866?page=17"> What makes SBT different? The Indian business tr</a> <a title="The Digi Smart Indian Business Traveller page 18" href="http://viewer.zmags.com/publication/752a2866?page=18"> 18 Why SBT? Corporate travel managers are inc</a> <a title="The Digi Smart Indian Business Traveller page 19" href="http://viewer.zmags.com/publication/752a2866?page=19"> Figure 9: Benefits of using SBT Lower transact</a> <a title="The Digi Smart Indian Business Traveller page 20" href="http://viewer.zmags.com/publication/752a2866?page=20"> 20 What is the global experience from using SB</a> <a title="The Digi Smart Indian Business Traveller page 21" href="http://viewer.zmags.com/publication/752a2866?page=21"> Cost Savings Being one of the primary drivers fo</a> <a title="The Digi Smart Indian Business Traveller page 22" href="http://viewer.zmags.com/publication/752a2866?page=22"> 22 Data analytics The usage of SBT has enabled</a> <a title="The Digi Smart Indian Business Traveller page 23" href="http://viewer.zmags.com/publication/752a2866?page=23"> How TMCs globally drive SBT adoption? Globally, t</a> <a title="The Digi Smart Indian Business Traveller page 24" href="http://viewer.zmags.com/publication/752a2866?page=24"> 24 Implications for TMCs TMCs in India have be</a> <a title="The Digi Smart Indian Business Traveller page 25" href="http://viewer.zmags.com/publication/752a2866?page=25"> 25 Industry initiatives on SBT Development of </a> <a title="The Digi Smart Indian Business Traveller page 26" href="http://viewer.zmags.com/publication/752a2866?page=26"> 26 Artificial Intelligence Concept of Artific</a> <a title="The Digi Smart Indian Business Traveller page 27" href="http://viewer.zmags.com/publication/752a2866?page=27"> Applications of AI in travel services AI is chang</a> <a title="The Digi Smart Indian Business Traveller page 28" href="http://viewer.zmags.com/publication/752a2866?page=28"> 28 AI in Hotels • The Cosmopolitan of Las </a> <a title="The Digi Smart Indian Business Traveller page 29" href="http://viewer.zmags.com/publication/752a2866?page=29"> Current trends in business travel Globally, busin</a> <a title="The Digi Smart Indian Business Traveller page 30" href="http://viewer.zmags.com/publication/752a2866?page=30"> 30 Voice of Frequent Business travellers </a> <a title="The Digi Smart Indian Business Traveller page 31" href="http://viewer.zmags.com/publication/752a2866?page=31"> 31 Case Study: AI-enabled travel assistant — S</a> <a title="The Digi Smart Indian Business Traveller page 32" href="http://viewer.zmags.com/publication/752a2866?page=32"> 32 Growing adoption of AI The benefits of usin</a> <a title="The Digi Smart Indian Business Traveller page 33" href="http://viewer.zmags.com/publication/752a2866?page=33"> 33 Sharing economy Introduction to sharing ec</a> <a title="The Digi Smart Indian Business Traveller page 34" href="http://viewer.zmags.com/publication/752a2866?page=34"> 34 Figure 20: Global sharing economy market (U</a> <a title="The Digi Smart Indian Business Traveller page 35" href="http://viewer.zmags.com/publication/752a2866?page=35"> Role of technology Technology is the key enabler </a> <a title="The Digi Smart Indian Business Traveller page 36" href="http://viewer.zmags.com/publication/752a2866?page=36"> 36 Impact on business travel Globally, busines</a> <a title="The Digi Smart Indian Business Traveller page 37" href="http://viewer.zmags.com/publication/752a2866?page=37"> Figure 24: Challenges inherent to the sharing eco</a> <a title="The Digi Smart Indian Business Traveller page 38" href="http://viewer.zmags.com/publication/752a2866?page=38"> 38 What are players doing to counter these cha</a> <a title="The Digi Smart Indian Business Traveller page 39" href="http://viewer.zmags.com/publication/752a2866?page=39"> Similarly, multiple other players offer business </a> <a title="The Digi Smart Indian Business Traveller page 40" href="http://viewer.zmags.com/publication/752a2866?page=40"> 40 What should TMCs do to tap into the sharing</a> <a title="The Digi Smart Indian Business Traveller page 41" href="http://viewer.zmags.com/publication/752a2866?page=41"> 41 Travel analytics Analytics in travel Mode</a> <a title="The Digi Smart Indian Business Traveller page 42" href="http://viewer.zmags.com/publication/752a2866?page=42"> 42 Enhancing customer experience is the most i</a> <a title="The Digi Smart Indian Business Traveller page 43" href="http://viewer.zmags.com/publication/752a2866?page=43"> 43 Some of the other findings of the survey hi</a> <a title="The Digi Smart Indian Business Traveller page 44" href="http://viewer.zmags.com/publication/752a2866?page=44"> 44 Case Study: Concur — Driving value through</a> <a title="The Digi Smart Indian Business Traveller page 45" href="http://viewer.zmags.com/publication/752a2866?page=45"> 45 The scenario in India For</a> <a title="The Digi Smart Indian Business Traveller page 46" href="http://viewer.zmags.com/publication/752a2866?page=46"> 46 Thus, travel analytics is yet to find its w</a> <a title="The Digi Smart Indian Business Traveller page 47" href="http://viewer.zmags.com/publication/752a2866?page=47"> 47 Blockchain Concept of Blockchain technolog</a> <a title="The Digi Smart Indian Business Traveller page 48" href="http://viewer.zmags.com/publication/752a2866?page=48"> 48 Key Features of Blockchain Technology Bloc</a> <a title="The Digi Smart Indian Business Traveller page 49" href="http://viewer.zmags.com/publication/752a2866?page=49"> 49 Potential Applications of Blockchain Techno</a> <a title="The Digi Smart Indian Business Traveller page 50" href="http://viewer.zmags.com/publication/752a2866?page=50"> 50 Using blockchain to compensate for travel d</a> <a title="The Digi Smart Indian Business Traveller page 51" href="http://viewer.zmags.com/publication/752a2866?page=51"> Blockchain in India Blockchain is gaining tractio</a> <a title="The Digi Smart Indian Business Traveller page 52" href="http://viewer.zmags.com/publication/752a2866?page=52"> 52 Other technology interventions Other techn</a> <a title="The Digi Smart Indian Business Traveller page 53" href="http://viewer.zmags.com/publication/752a2866?page=53"> 53 User perspective on technology trends and imp</a> <a title="The Digi Smart Indian Business Traveller page 54" href="http://viewer.zmags.com/publication/752a2866?page=54"> 54 Potential disruptors in Business Travel</a> <a title="The Digi Smart Indian Business Traveller page 55" href="http://viewer.zmags.com/publication/752a2866?page=55"> 55 Business travel disruptions Technological </a> <a title="The Digi Smart Indian Business Traveller page 56" href="http://viewer.zmags.com/publication/752a2866?page=56"> 56 Cloud based guest reservation system One of</a> <a title="The Digi Smart Indian Business Traveller page 57" href="http://viewer.zmags.com/publication/752a2866?page=57"> 57 SpaceX - Anywhere on the Earth in one hour </a> <a title="The Digi Smart Indian Business Traveller page 58" href="http://viewer.zmags.com/publication/752a2866?page=58"> 58 Enablers for Digi-smart Travel</a> <a title="The Digi Smart Indian Business Traveller page 59" href="http://viewer.zmags.com/publication/752a2866?page=59"> 59 Enablers for digi-smart business travel Fo</a> <a title="The Digi Smart Indian Business Traveller page 60" href="http://viewer.zmags.com/publication/752a2866?page=60"> 60 Introduction of 5G mobile networks in India</a> <a title="The Digi Smart Indian Business Traveller page 61" href="http://viewer.zmags.com/publication/752a2866?page=61"> Applications in travel 5G enables support for ult</a> <a title="The Digi Smart Indian Business Traveller page 62" href="http://viewer.zmags.com/publication/752a2866?page=62"> 62 Introduction of in-flight Wi-Fi One of the</a> <a title="The Digi Smart Indian Business Traveller page 63" href="http://viewer.zmags.com/publication/752a2866?page=63"> In-flight Wi-Fi - An Indian traveller perspective</a> <a title="The Digi Smart Indian Business Traveller page 64" href="http://viewer.zmags.com/publication/752a2866?page=64"> 64 Introduction to Near Field Communications </a> <a title="The Digi Smart Indian Business Traveller page 65" href="http://viewer.zmags.com/publication/752a2866?page=65"> 65 E-boarding pass in India: Case study of Ra</a> <a title="The Digi Smart Indian Business Traveller page 66" href="http://viewer.zmags.com/publication/752a2866?page=66"> 66 Electric vehicles Electric vehicles (EVs) o</a> <a title="The Digi Smart Indian Business Traveller page 67" href="http://viewer.zmags.com/publication/752a2866?page=67"> Wi-Fi on Rail One of the most awaited reforms in</a> <a title="The Digi Smart Indian Business Traveller page 68" href="http://viewer.zmags.com/publication/752a2866?page=68"> 68 Implications for TMCs For TMCs, technology</a> <a title="The Digi Smart Indian Business Traveller page 69" href="http://viewer.zmags.com/publication/752a2866?page=69"> 69 Way forward for a Digi- smart Future</a> <a title="The Digi Smart Indian Business Traveller page 70" href="http://viewer.zmags.com/publication/752a2866?page=70"> 70 Way forward India is not only one of the w</a> <a title="The Digi Smart Indian Business Traveller page 71" href="http://viewer.zmags.com/publication/752a2866?page=71"> 71 Table 10: Way forward for travel managers I</a> <a title="The Digi Smart Indian Business Traveller page 72" href="http://viewer.zmags.com/publication/752a2866?page=72"> 72 Table 11: Way forward for the government (c</a> <a title="The Digi Smart Indian Business Traveller page 73" href="http://viewer.zmags.com/publication/752a2866?page=73"> Conclusion The Indian business travel market is </a> <a title="The Digi Smart Indian Business Traveller page 74" href="http://viewer.zmags.com/publication/752a2866?page=74"> 74 Glossary AAI Airports Authority o</a> <a title="The Digi Smart Indian Business Traveller page 75" href="http://viewer.zmags.com/publication/752a2866?page=75"> 75</a> <a title="The Digi Smart Indian Business Traveller page 76" href="http://viewer.zmags.com/publication/752a2866?page=76"> FCM Travel Solutions Contact in India Vikram Ko</a>