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<br /> www.passengerterminaltoday.com SEPTEMaBrEcRh 2009 Interviews<br /> VAindcernstSKawgakdsin<br /> RPeotgeerrMWoyrrlies<br /> AMliacihsataliMr Darezaecon<br /> Stefan Aust<br /> Backup<br /> or bust<br /> How to prevent a<br /> glitch from turning<br /> into a disaster<br /> IN THIS ISSUE: CENTRAL AND EASTERN EUROPE | CAPE TOWN INTERNATIONAL | PASSENGER FORECASTINGABBYY FineReader Engine 8.0<br /> (c) ABBYY Software House 2006<br /> Error: FREngine internal error: Recognition language 'Armenian' no longer exists.<br /> <br /> <br /> <br /> <br /> !" <br /> <br /> <br /> <br /> ABBY<a title="Passenger Terminal World September 2009 page 1" href="http://viewer.zmags.com/publication/75722be6?page=1"> www.passengerterminaltoday.com SEPTEMaBrEcRh 20</a> <a title="Passenger Terminal World September 2009 page 2" href="http://viewer.zmags.com/publication/75722be6?page=2"> </a> <a title="Passenger Terminal World September 2009 page 3" href="http://viewer.zmags.com/publication/75722be6?page=3"> CONTENTS 1 Cover story BACKUP OR BUST An airpor</a> <a title="Passenger Terminal World September 2009 page 4" href="http://viewer.zmags.com/publication/75722be6?page=4"> *OUFSOBUJPOBM1FSTQFDUJWFT 0VSBJSQPSULOPXIPXUSBWF</a> <a title="Passenger Terminal World September 2009 page 5" href="http://viewer.zmags.com/publication/75722be6?page=5"> CONTENTS 3 Products & services 42 SELF-SE</a> <a title="Passenger Terminal World September 2009 page 6" href="http://viewer.zmags.com/publication/75722be6?page=6"> 4 NEWS WHAT’S NEW? UPDATE INDUSTRY | FINANCE | TE</a> <a title="Passenger Terminal World September 2009 page 7" href="http://viewer.zmags.com/publication/75722be6?page=7"> NEWS UPDATE 5 </a> <a title="Passenger Terminal World September 2009 page 8" href="http://viewer.zmags.com/publication/75722be6?page=8"> 6 NEWS UPDATE ?D:KIJHOKF:7J; MODELS FOR</a> <a title="Passenger Terminal World September 2009 page 9" href="http://viewer.zmags.com/publication/75722be6?page=9"> The lessons we learn from the great spectrum of s</a> <a title="Passenger Terminal World September 2009 page 10" href="http://viewer.zmags.com/publication/75722be6?page=10"> 8 NEWS UPDATE INDUSTRY UPDATE SECRET SERVIC</a> <a title="Passenger Terminal World September 2009 page 11" href="http://viewer.zmags.com/publication/75722be6?page=11"> “The conference was terrific.” Dennis Probst, dep</a> <a title="Passenger Terminal World September 2009 page 12" href="http://viewer.zmags.com/publication/75722be6?page=12"> PARTICIPATING ORGANISATIONS 2009/2010 1Point2 | 3</a> <a title="Passenger Terminal World September 2009 page 13" href="http://viewer.zmags.com/publication/75722be6?page=13"> Courtesy of Belgian Tourist Office NYC/USA REGIST</a> <a title="Passenger Terminal World September 2009 page 14" href="http://viewer.zmags.com/publication/75722be6?page=14"> 12 BOGGUS TALK RODDY BOGGUS Unclean! Unclean! </a> <a title="Passenger Terminal World September 2009 page 15" href="http://viewer.zmags.com/publication/75722be6?page=15"> regional jet in Rochester, Minnesota, because the</a> <a title="Passenger Terminal World September 2009 page 16" href="http://viewer.zmags.com/publication/75722be6?page=16"> 14 REGIONAL FOCUS SAUL WORDSWORTH Capital projec</a> <a title="Passenger Terminal World September 2009 page 17" href="http://viewer.zmags.com/publication/75722be6?page=17"> 1 1. Sofia Airport, Bulgaria, has achieved remar</a> <a title="Passenger Terminal World September 2009 page 18" href="http://viewer.zmags.com/publication/75722be6?page=18"> Still the first name </a> <a title="Passenger Terminal World September 2009 page 19" href="http://viewer.zmags.com/publication/75722be6?page=19"> of long-standing EU members and the region has be</a> <a title="Passenger Terminal World September 2009 page 20" href="http://viewer.zmags.com/publication/75722be6?page=20"> 18 REGIONAL FOCUS 00 BUD</a> <a title="Passenger Terminal World September 2009 page 21" href="http://viewer.zmags.com/publication/75722be6?page=21"> 00 REGIONAL FOCUS 19 </a> <a title="Passenger Terminal World September 2009 page 22" href="http://viewer.zmags.com/publication/75722be6?page=22"> 20 REGIONAL FOCUS CONCLUSION Though </a> <a title="Passenger Terminal World September 2009 page 23" href="http://viewer.zmags.com/publication/75722be6?page=23"> JetTracTM +-*1% %)##0% ) ! </a> <a title="Passenger Terminal World September 2009 page 24" href="http://viewer.zmags.com/publication/75722be6?page=24"> 0202 CAPE TOWN AIRPORT MICHAEL STERLING GAME PLA</a> <a title="Passenger Terminal World September 2009 page 25" href="http://viewer.zmags.com/publication/75722be6?page=25"> South Africa is gearing up f</a> <a title="Passenger Terminal World September 2009 page 26" href="http://viewer.zmags.com/publication/75722be6?page=26"> …the RTD conference was a great event where oper</a> <a title="Passenger Terminal World September 2009 page 27" href="http://viewer.zmags.com/publication/75722be6?page=27"> another issue, especially when considering that v</a> <a title="Passenger Terminal World September 2009 page 28" href="http://viewer.zmags.com/publication/75722be6?page=28"> 26 CAPE TOWN AIRPORT Baggage handling systems are</a> <a title="Passenger Terminal World September 2009 page 29" href="http://viewer.zmags.com/publication/75722be6?page=29"> ABBYY FineReader Engine 8.0 (c) ABBYY Software Ho</a> <a title="Passenger Terminal World September 2009 page 30" href="http://viewer.zmags.com/publication/75722be6?page=30"> 28 INFORMATION TECHNOLOGY ROBERT SMALLBACK </a> <a title="Passenger Terminal World September 2009 page 31" href="http://viewer.zmags.com/publication/75722be6?page=31"> view of IT alone. Through gaining an understandin</a> <a title="Passenger Terminal World September 2009 page 32" href="http://viewer.zmags.com/publication/75722be6?page=32"> 30 INFORMATION TECHNOLOGY age so that </a> <a title="Passenger Terminal World September 2009 page 33" href="http://viewer.zmags.com/publication/75722be6?page=33"> ABBYY FineReader Engine 8.0 (c) ABBYY Software Ho</a> <a title="Passenger Terminal World September 2009 page 34" href="http://viewer.zmags.com/publication/75722be6?page=34"> 32 DESIGN KAREN TULLIS PARTNER FOR SUCCESS </a> <a title="Passenger Terminal World September 2009 page 35" href="http://viewer.zmags.com/publication/75722be6?page=35"> One of InForm’s strengths is its ability to ac</a> <a title="Passenger Terminal World September 2009 page 36" href="http://viewer.zmags.com/publication/75722be6?page=36"> 34 DESIGN 29 its design, manufacturin</a> <a title="Passenger Terminal World September 2009 page 37" href="http://viewer.zmags.com/publication/75722be6?page=37"> >begdk^c\eVhhZc\ZgZmeZg^ZcXZ GZYjX^c\deZgVi^dcVaX</a> <a title="Passenger Terminal World September 2009 page 38" href="http://viewer.zmags.com/publication/75722be6?page=38"> ABBYY FineReader Engine 8.0 (c) ABBYY Software Ho</a> <a title="Passenger Terminal World September 2009 page 39" href="http://viewer.zmags.com/publication/75722be6?page=39"> SIMULATION 37 K. ROMI SINGH BY THE NUMBERS </a> <a title="Passenger Terminal World September 2009 page 40" href="http://viewer.zmags.com/publication/75722be6?page=40"> 38 SIMULATION FIGURE 2: 139 DAILY AIRCRAFT M</a> <a title="Passenger Terminal World September 2009 page 41" href="http://viewer.zmags.com/publication/75722be6?page=41"> /ZeOga 2]^^SZ[Og`1OPZS1O`³3\VO\QW\U></a> <a title="Passenger Terminal World September 2009 page 42" href="http://viewer.zmags.com/publication/75722be6?page=42"> What did you do during the downturn? a. Sit a</a> <a title="Passenger Terminal World September 2009 page 43" href="http://viewer.zmags.com/publication/75722be6?page=43"> UFIS Airport Solutions (UFIS-AS) is a</a> <a title="Passenger Terminal World September 2009 page 44" href="http://viewer.zmags.com/publication/75722be6?page=44"> 42 PRODUCTS & SERVICES HELEN NORMAN Self-servic</a> <a title="Passenger Terminal World September 2009 page 45" href="http://viewer.zmags.com/publication/75722be6?page=45"> PRODUCTS & SERVICES 43 </a> <a title="Passenger Terminal World September 2009 page 46" href="http://viewer.zmags.com/publication/75722be6?page=46"> 0404 PRODUCTS & SERVICES JENNIFER HUGHES Quiet </a> <a title="Passenger Terminal World September 2009 page 47" href="http://viewer.zmags.com/publication/75722be6?page=47"> OPTIMISATION THROUGH INNOVATION Our solutions for</a> <a title="Passenger Terminal World September 2009 page 48" href="http://viewer.zmags.com/publication/75722be6?page=48"> 0406 PRODUCTS & SERVICES XEXFXRXAXT THOMAS Free</a> <a title="Passenger Terminal World September 2009 page 49" href="http://viewer.zmags.com/publication/75722be6?page=49"> 2 "34 " 0 " " </a> <a title="Passenger Terminal World September 2009 page 50" href="http://viewer.zmags.com/publication/75722be6?page=50"> 0408 PRODUCTS & SERVICES XAXLXAXISXTAIR DEACON </a> <a title="Passenger Terminal World September 2009 page 51" href="http://viewer.zmags.com/publication/75722be6?page=51"> PRODUCTS & SERVICES 0409 </a> <a title="Passenger Terminal World September 2009 page 52" href="http://viewer.zmags.com/publication/75722be6?page=52"> 50 PRODUCTS & SERVICES GILL GREENWAY Talk of th</a> <a title="Passenger Terminal World September 2009 page 53" href="http://viewer.zmags.com/publication/75722be6?page=53"> Alanawillarrivesafely, thankstoAnalogic. </a> <a title="Passenger Terminal World September 2009 page 54" href="http://viewer.zmags.com/publication/75722be6?page=54"> LIFE IN TRANSIT. LIFE INFORM-ED. </a> <a title="Passenger Terminal World September 2009 page 55" href="http://viewer.zmags.com/publication/75722be6?page=55"> PRODUCTS & SERVICES 53 ALI CUBITT Efficiency dri</a> <a title="Passenger Terminal World September 2009 page 56" href="http://viewer.zmags.com/publication/75722be6?page=56"> ABBYY FineReader Engine 8.0 (c) ABBYY Software Ho</a> <a title="Passenger Terminal World September 2009 page 57" href="http://viewer.zmags.com/publication/75722be6?page=57"> PRODUCTS & SERVICES 55 CRAIG TOOMEY New departu</a> <a title="Passenger Terminal World September 2009 page 58" href="http://viewer.zmags.com/publication/75722be6?page=58"> 0506 PRODUCTS & SERVICES </a> <a title="Passenger Terminal World September 2009 page 59" href="http://viewer.zmags.com/publication/75722be6?page=59"> 8QULYDOOHGH[SHULHQFHLQ PDLQWDLQLQJDQGVXSSRUWLQJ V</a> <a title="Passenger Terminal World September 2009 page 60" href="http://viewer.zmags.com/publication/75722be6?page=60"> 0508 PRODUCTS & SERVICES XBXEXLXÉXN DÍAZ-AMODIA </a> <a title="Passenger Terminal World September 2009 page 61" href="http://viewer.zmags.com/publication/75722be6?page=61"> ABBYY FineReader Engine 8.0 (c) ABBYY Software Ho</a> <a title="Passenger Terminal World September 2009 page 62" href="http://viewer.zmags.com/publication/75722be6?page=62"> BAGGAGE HANDLING SYSTEMS International airport</a> <a title="Passenger Terminal World September 2009 page 63" href="http://viewer.zmags.com/publication/75722be6?page=63"> PRODUCTS & SERVICES 0601 DAVE G KELLY Asset man</a> <a title="Passenger Terminal World September 2009 page 64" href="http://viewer.zmags.com/publication/75722be6?page=64"> 62 PRODUCTS & SERVICES air</a> <a title="Passenger Terminal World September 2009 page 65" href="http://viewer.zmags.com/publication/75722be6?page=65"> Authorized Business PartnerABBYY FineReader Engi</a> <a title="Passenger Terminal World September 2009 page 66" href="http://viewer.zmags.com/publication/75722be6?page=66"> Security miles ahead Airport Solutions by </a> <a title="Passenger Terminal World September 2009 page 67" href="http://viewer.zmags.com/publication/75722be6?page=67"> PRODUCTS & SERVICES 65 RODNEY KINSMAN A timeles</a> <a title="Passenger Terminal World September 2009 page 68" href="http://viewer.zmags.com/publication/75722be6?page=68"> 66 PRODUCTS & SERVICES ERIK HARKES A new player</a> <a title="Passenger Terminal World September 2009 page 69" href="http://viewer.zmags.com/publication/75722be6?page=69"> A R C H IT E CT U RA L A LLI A N CE INTERNATIONA</a> <a title="Passenger Terminal World September 2009 page 70" href="http://viewer.zmags.com/publication/75722be6?page=70"> Welcome to your new profit tools: AdSlide • AdCart</a> <a title="Passenger Terminal World September 2009 page 71" href="http://viewer.zmags.com/publication/75722be6?page=71"> PRODUCTS & SERVICES 69 ELMAR PERKUHN & PATRIK SCH</a> <a title="Passenger Terminal World September 2009 page 72" href="http://viewer.zmags.com/publication/75722be6?page=72"> 70 PRODUCTS & SERVICES MANA KASHANI Clear and c</a> <a title="Passenger Terminal World September 2009 page 73" href="http://viewer.zmags.com/publication/75722be6?page=73"> IT INTEGRATION AND OPERATIVE SOLUTIONS FOR NEW</a> <a title="Passenger Terminal World September 2009 page 74" href="http://viewer.zmags.com/publication/75722be6?page=74"> COLLABORATIVE AIRPORT MANAGEMENT </a> <a title="Passenger Terminal World September 2009 page 75" href="http://viewer.zmags.com/publication/75722be6?page=75"> PRODUCTS & SERVICES 73 RALF AUBELE Efficient man</a> <a title="Passenger Terminal World September 2009 page 76" href="http://viewer.zmags.com/publication/75722be6?page=76"> 74 NOW ARRIVING 115 THE PERFECT GATE </a> <a title="Passenger Terminal World September 2009 page 77" href="http://viewer.zmags.com/publication/75722be6?page=77"> ?dZ[njeWZl[hj_i[hi 6ZgdedgihYZBdcigZVa##########</a> <a title="Passenger Terminal World September 2009 page 78" href="http://viewer.zmags.com/publication/75722be6?page=78"> 76 TDERPMARINTUARLETALOLKUNGE 9:G:@DH7DGC 9e</a> <a title="Passenger Terminal World September 2009 page 79" href="http://viewer.zmags.com/publication/75722be6?page=79"> i_cfbo J>; 8;IJ IWd@kWdBk_iCk‹epCWh_d?dj[hdWj_ed</a> <a title="Passenger Terminal World September 2009 page 80" href="http://viewer.zmags.com/publication/75722be6?page=80"> VidTroniX installed monitors at the newly opened </a>