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www.passengerterminaltoday.com SEPTEMaBrEcRh 2009 Interviews<br />
VAindcernstSKawgakdsin<br />
RPeotgeerrMWoyrrlies<br />
AMliacihsataliMr Darezaecon<br />
Stefan Aust<br />
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Backup<br />
or bust<br />
How to prevent a<br />
glitch from turning<br />
into a disaster<br />
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IN THIS ISSUE: CENTRAL AND EASTERN EUROPE | CA<a title="Passenger Terminal World September 2009 page 1" href="http://viewer.zmags.com/publication/75722be6?page=1">www.passengerterminaltoday.com SEPTEMaBrEcRh 20</a> www.passengerterminaltoday.com SEPTEMaBrEcRh 20<a title="Passenger Terminal World September 2009 page 2" href="http://viewer.zmags.com/publication/75722be6?page=2"> </a> <a title="Passenger Terminal World September 2009 page 3" href="http://viewer.zmags.com/publication/75722be6?page=3">CONTENTS1Cover storyBACKUP OR BUSTAn airpor</a> CONTENTS1Cover storyBACKUP OR BUSTAn airpor<a title="Passenger Terminal World September 2009 page 4" href="http://viewer.zmags.com/publication/75722be6?page=4">*OUFSOBUJPOBM1FSTQFDUJWFT0VSBJSQPSULOPXIPXUSBWF</a> *OUFSOBUJPOBM1FSTQFDUJWFT0VSBJSQPSULOPXIPXUSBWF<a title="Passenger Terminal World September 2009 page 5" href="http://viewer.zmags.com/publication/75722be6?page=5">CONTENTS3Products & services42 SELF-SE</a> CONTENTS3Products & services42 SELF-SE<a title="Passenger Terminal World September 2009 page 6" href="http://viewer.zmags.com/publication/75722be6?page=6">4NEWSWHAT’S NEW?UPDATEINDUSTRY | FINANCE | TE</a> 4NEWSWHAT’S NEW?UPDATEINDUSTRY | FINANCE | TE<a title="Passenger Terminal World September 2009 page 7" href="http://viewer.zmags.com/publication/75722be6?page=7">NEWS UPDATE5</a> NEWS UPDATE5<a title="Passenger Terminal World September 2009 page 8" href="http://viewer.zmags.com/publication/75722be6?page=8">6 NEWS UPDATE?D:KIJHOKF:7J;MODELS FOR</a> 6 NEWS UPDATE?D:KIJHOKF:7J;MODELS FOR<a title="Passenger Terminal World September 2009 page 9" href="http://viewer.zmags.com/publication/75722be6?page=9">The lessons we learn from the great spectrumof s</a> The lessons we learn from the great spectrumof s<a title="Passenger Terminal World September 2009 page 10" href="http://viewer.zmags.com/publication/75722be6?page=10">8NEWS UPDATEINDUSTRY UPDATESECRET SERVIC</a> 8NEWS UPDATEINDUSTRY UPDATESECRET SERVIC<a title="Passenger Terminal World September 2009 page 11" href="http://viewer.zmags.com/publication/75722be6?page=11">“The conference was terrific.”Dennis Probst, dep</a> “The conference was terrific.”Dennis Probst, dep<a title="Passenger Terminal World September 2009 page 12" href="http://viewer.zmags.com/publication/75722be6?page=12">PARTICIPATING ORGANISATIONS 2009/2010 1Point2 | 3</a> PARTICIPATING ORGANISATIONS 2009/2010 1Point2 | 3<a title="Passenger Terminal World September 2009 page 13" href="http://viewer.zmags.com/publication/75722be6?page=13">Courtesy of Belgian Tourist Office NYC/USAREGIST</a> Courtesy of Belgian Tourist Office NYC/USAREGIST<a title="Passenger Terminal World September 2009 page 14" href="http://viewer.zmags.com/publication/75722be6?page=14">12BOGGUS TALKRODDY BOGGUSUnclean! Unclean! </a> 12BOGGUS TALKRODDY BOGGUSUnclean! Unclean! <a title="Passenger Terminal World September 2009 page 15" href="http://viewer.zmags.com/publication/75722be6?page=15">regional jet in Rochester, Minnesota, because the</a> regional jet in Rochester, Minnesota, because the<a title="Passenger Terminal World September 2009 page 16" href="http://viewer.zmags.com/publication/75722be6?page=16">14REGIONAL FOCUSSAUL WORDSWORTHCapitalprojec</a> 14REGIONAL FOCUSSAUL WORDSWORTHCapitalprojec<a title="Passenger Terminal World September 2009 page 17" href="http://viewer.zmags.com/publication/75722be6?page=17">11. Sofia Airport,Bulgaria, hasachieved remar</a> 11. Sofia Airport,Bulgaria, hasachieved remar<a title="Passenger Terminal World September 2009 page 18" href="http://viewer.zmags.com/publication/75722be6?page=18"> Still thefirst name </a> Still thefirst name <a title="Passenger Terminal World September 2009 page 19" href="http://viewer.zmags.com/publication/75722be6?page=19">of long-standing EU members and the region has be</a> of long-standing EU members and the region has be<a title="Passenger Terminal World September 2009 page 20" href="http://viewer.zmags.com/publication/75722be6?page=20">18REGIONAL FOCUS00BUD</a> 18REGIONAL FOCUS00BUD<a title="Passenger Terminal World September 2009 page 21" href="http://viewer.zmags.com/publication/75722be6?page=21">00REGIONAL FOCUS19 </a> 00REGIONAL FOCUS19 <a title="Passenger Terminal World September 2009 page 22" href="http://viewer.zmags.com/publication/75722be6?page=22">20REGIONAL FOCUSCONCLUSION Though </a> 20REGIONAL FOCUSCONCLUSION Though <a title="Passenger Terminal World September 2009 page 23" href="http://viewer.zmags.com/publication/75722be6?page=23">JetTracTM+-*1% %)##0% ) !</a> JetTracTM+-*1% %)##0% ) !<a title="Passenger Terminal World September 2009 page 24" href="http://viewer.zmags.com/publication/75722be6?page=24">0202CAPE TOWN AIRPORTMICHAEL STERLINGGAMEPLA</a> 0202CAPE TOWN AIRPORTMICHAEL STERLINGGAMEPLA<a title="Passenger Terminal World September 2009 page 25" href="http://viewer.zmags.com/publication/75722be6?page=25"> South Africa is gearing up f</a> South Africa is gearing up f<a title="Passenger Terminal World September 2009 page 26" href="http://viewer.zmags.com/publication/75722be6?page=26"> …the RTD conference was a great event whereoper</a> …the RTD conference was a great event whereoper<a title="Passenger Terminal World September 2009 page 27" href="http://viewer.zmags.com/publication/75722be6?page=27">another issue, especially when considering that v</a> another issue, especially when considering that v<a title="Passenger Terminal World September 2009 page 28" href="http://viewer.zmags.com/publication/75722be6?page=28">26CAPE TOWN AIRPORTBaggage handling systems are</a> 26CAPE TOWN AIRPORTBaggage handling systems are<a title="Passenger Terminal World September 2009 page 29" href="http://viewer.zmags.com/publication/75722be6?page=29">ABBYY FineReader Engine 8.0(c) ABBYY Software Ho</a> ABBYY FineReader Engine 8.0(c) ABBYY Software Ho<a title="Passenger Terminal World September 2009 page 30" href="http://viewer.zmags.com/publication/75722be6?page=30">28INFORMATION TECHNOLOGYROBERT SMALLBACK</a> 28INFORMATION TECHNOLOGYROBERT SMALLBACK<a title="Passenger Terminal World September 2009 page 31" href="http://viewer.zmags.com/publication/75722be6?page=31">view of IT alone. Through gaining an understandin</a> view of IT alone. Through gaining an understandin<a title="Passenger Terminal World September 2009 page 32" href="http://viewer.zmags.com/publication/75722be6?page=32">30INFORMATION TECHNOLOGYage so that </a> 30INFORMATION TECHNOLOGYage so that <a title="Passenger Terminal World September 2009 page 33" href="http://viewer.zmags.com/publication/75722be6?page=33">ABBYY FineReader Engine 8.0(c) ABBYY Software Ho</a> ABBYY FineReader Engine 8.0(c) ABBYY Software Ho<a title="Passenger Terminal World September 2009 page 34" href="http://viewer.zmags.com/publication/75722be6?page=34">32DESIGNKAREN TULLISPARTNERFOR SUCCESS</a> 32DESIGNKAREN TULLISPARTNERFOR SUCCESS<a title="Passenger Terminal World September 2009 page 35" href="http://viewer.zmags.com/publication/75722be6?page=35"> One of InForm’s strengths is its ability to ac</a> One of InForm’s strengths is its ability to ac<a title="Passenger Terminal World September 2009 page 36" href="http://viewer.zmags.com/publication/75722be6?page=36">34DESIGN29its design, manufacturin</a> 34DESIGN29its design, manufacturin<a title="Passenger Terminal World September 2009 page 37" href="http://viewer.zmags.com/publication/75722be6?page=37">>begdk^c\eVhhZc\ZgZmeZg^ZcXZGZYjX^c\deZgVi^dcVaX</a> >begdk^c\eVhhZc\ZgZmeZg^ZcXZGZYjX^c\deZgVi^dcVaX<a title="Passenger Terminal World September 2009 page 38" href="http://viewer.zmags.com/publication/75722be6?page=38">ABBYY FineReader Engine 8.0(c) ABBYY Software Ho</a> ABBYY FineReader Engine 8.0(c) ABBYY Software Ho<a title="Passenger Terminal World September 2009 page 39" href="http://viewer.zmags.com/publication/75722be6?page=39">SIMULATION37K. ROMI SINGHBY THE NUMBERS</a> SIMULATION37K. ROMI SINGHBY THE NUMBERS<a title="Passenger Terminal World September 2009 page 40" href="http://viewer.zmags.com/publication/75722be6?page=40">38SIMULATIONFIGURE 2: 139 DAILY AIRCRAFT M</a> 38SIMULATIONFIGURE 2: 139 DAILY AIRCRAFT M<a title="Passenger Terminal World September 2009 page 41" href="http://viewer.zmags.com/publication/75722be6?page=41">/ZeOga 2]^^SZ[Og`1OPZS1O`³3\VO\QW\U></a> /ZeOga 2]^^SZ[Og`1OPZS1O`³3\VO\QW\U><a title="Passenger Terminal World September 2009 page 42" href="http://viewer.zmags.com/publication/75722be6?page=42">What did you do during the downturn?a. Sit a</a> What did you do during the downturn?a. Sit a<a title="Passenger Terminal World September 2009 page 43" href="http://viewer.zmags.com/publication/75722be6?page=43"> UFIS Airport Solutions (UFIS-AS) is a</a> UFIS Airport Solutions (UFIS-AS) is a<a title="Passenger Terminal World September 2009 page 44" href="http://viewer.zmags.com/publication/75722be6?page=44">42PRODUCTS & SERVICESHELEN NORMANSelf-servic</a> 42PRODUCTS & SERVICESHELEN NORMANSelf-servic<a title="Passenger Terminal World September 2009 page 45" href="http://viewer.zmags.com/publication/75722be6?page=45">PRODUCTS & SERVICES43</a> PRODUCTS & SERVICES43<a title="Passenger Terminal World September 2009 page 46" href="http://viewer.zmags.com/publication/75722be6?page=46">0404PRODUCTS & SERVICESJENNIFER HUGHESQuiet </a> 0404PRODUCTS & SERVICESJENNIFER HUGHESQuiet <a title="Passenger Terminal World September 2009 page 47" href="http://viewer.zmags.com/publication/75722be6?page=47">OPTIMISATION THROUGH INNOVATIONOur solutions for</a> OPTIMISATION THROUGH INNOVATIONOur solutions for<a title="Passenger Terminal World September 2009 page 48" href="http://viewer.zmags.com/publication/75722be6?page=48">0406PRODUCTS & SERVICESXEXFXRXAXT THOMASFree</a> 0406PRODUCTS & SERVICESXEXFXRXAXT THOMASFree<a title="Passenger Terminal World September 2009 page 49" href="http://viewer.zmags.com/publication/75722be6?page=49"> 2 "34 " 0 " " </a> 2 "34 " 0 " " <a title="Passenger Terminal World September 2009 page 50" href="http://viewer.zmags.com/publication/75722be6?page=50">0408PRODUCTS & SERVICESXAXLXAXISXTAIR DEACON</a> 0408PRODUCTS & SERVICESXAXLXAXISXTAIR DEACON<a title="Passenger Terminal World September 2009 page 51" href="http://viewer.zmags.com/publication/75722be6?page=51">PRODUCTS & SERVICES0409</a> PRODUCTS & SERVICES0409<a title="Passenger Terminal World September 2009 page 52" href="http://viewer.zmags.com/publication/75722be6?page=52">50PRODUCTS & SERVICESGILL GREENWAYTalk of th</a> 50PRODUCTS & SERVICESGILL GREENWAYTalk of th<a title="Passenger Terminal World September 2009 page 53" href="http://viewer.zmags.com/publication/75722be6?page=53">Alanawillarrivesafely,thankstoAnalogic.</a> Alanawillarrivesafely,thankstoAnalogic.<a title="Passenger Terminal World September 2009 page 54" href="http://viewer.zmags.com/publication/75722be6?page=54">LIFE IN TRANSIT. LIFE INFORM-ED. </a> LIFE IN TRANSIT. LIFE INFORM-ED. <a title="Passenger Terminal World September 2009 page 55" href="http://viewer.zmags.com/publication/75722be6?page=55">PRODUCTS & SERVICES53ALI CUBITTEfficiency dri</a> PRODUCTS & SERVICES53ALI CUBITTEfficiency dri<a title="Passenger Terminal World September 2009 page 56" href="http://viewer.zmags.com/publication/75722be6?page=56">ABBYY FineReader Engine 8.0(c) ABBYY Software Ho</a> ABBYY FineReader Engine 8.0(c) ABBYY Software Ho<a title="Passenger Terminal World September 2009 page 57" href="http://viewer.zmags.com/publication/75722be6?page=57">PRODUCTS & SERVICES55CRAIG TOOMEYNew departu</a> PRODUCTS & SERVICES55CRAIG TOOMEYNew departu<a title="Passenger Terminal World September 2009 page 58" href="http://viewer.zmags.com/publication/75722be6?page=58">0506PRODUCTS & SERVICES</a> 0506PRODUCTS & SERVICES<a title="Passenger Terminal World September 2009 page 59" href="http://viewer.zmags.com/publication/75722be6?page=59">8QULYDOOHGH[SHULHQFHLQPDLQWDLQLQJDQGVXSSRUWLQJV</a> 8QULYDOOHGH[SHULHQFHLQPDLQWDLQLQJDQGVXSSRUWLQJV<a title="Passenger Terminal World September 2009 page 60" href="http://viewer.zmags.com/publication/75722be6?page=60">0508PRODUCTS & SERVICESXBXEXLXÉXN DÍAZ-AMODIA</a> 0508PRODUCTS & SERVICESXBXEXLXÉXN DÍAZ-AMODIA<a title="Passenger Terminal World September 2009 page 61" href="http://viewer.zmags.com/publication/75722be6?page=61">ABBYY FineReader Engine 8.0(c) ABBYY Software Ho</a> ABBYY FineReader Engine 8.0(c) ABBYY Software Ho<a title="Passenger Terminal World September 2009 page 62" href="http://viewer.zmags.com/publication/75722be6?page=62">BAGGAGE HANDLING SYSTEMSInternational airport</a> BAGGAGE HANDLING SYSTEMSInternational airport<a title="Passenger Terminal World September 2009 page 63" href="http://viewer.zmags.com/publication/75722be6?page=63">PRODUCTS & SERVICES0601DAVE G KELLYAsset man</a> PRODUCTS & SERVICES0601DAVE G KELLYAsset man<a title="Passenger Terminal World September 2009 page 64" href="http://viewer.zmags.com/publication/75722be6?page=64">62PRODUCTS & SERVICESair</a> 62PRODUCTS & SERVICESair<a title="Passenger Terminal World September 2009 page 65" href="http://viewer.zmags.com/publication/75722be6?page=65">AuthorizedBusiness PartnerABBYY FineReader Engi</a> AuthorizedBusiness PartnerABBYY FineReader Engi<a title="Passenger Terminal World September 2009 page 66" href="http://viewer.zmags.com/publication/75722be6?page=66">Security miles aheadAirport Solutions by </a> Security miles aheadAirport Solutions by <a title="Passenger Terminal World September 2009 page 67" href="http://viewer.zmags.com/publication/75722be6?page=67">PRODUCTS & SERVICES65RODNEY KINSMANA timeles</a> PRODUCTS & SERVICES65RODNEY KINSMANA timeles<a title="Passenger Terminal World September 2009 page 68" href="http://viewer.zmags.com/publication/75722be6?page=68">66PRODUCTS & SERVICESERIK HARKESA new player</a> 66PRODUCTS & SERVICESERIK HARKESA new player<a title="Passenger Terminal World September 2009 page 69" href="http://viewer.zmags.com/publication/75722be6?page=69">A R C H IT E CT U RA L A LLI A N CEINTERNATIONA</a> A R C H IT E CT U RA L A LLI A N CEINTERNATIONA<a title="Passenger Terminal World September 2009 page 70" href="http://viewer.zmags.com/publication/75722be6?page=70">Welcome to your new profit tools:AdSlide • AdCart</a> Welcome to your new profit tools:AdSlide • AdCart<a title="Passenger Terminal World September 2009 page 71" href="http://viewer.zmags.com/publication/75722be6?page=71">PRODUCTS & SERVICES69ELMAR PERKUHN & PATRIK SCH</a> PRODUCTS & SERVICES69ELMAR PERKUHN & PATRIK SCH<a title="Passenger Terminal World September 2009 page 72" href="http://viewer.zmags.com/publication/75722be6?page=72">70PRODUCTS & SERVICESMANA KASHANIClear and c</a> 70PRODUCTS & SERVICESMANA KASHANIClear and c<a title="Passenger Terminal World September 2009 page 73" href="http://viewer.zmags.com/publication/75722be6?page=73">IT INTEGRATION AND OPERATIVE SOLUTIONS FORNEW</a> IT INTEGRATION AND OPERATIVE SOLUTIONS FORNEW<a title="Passenger Terminal World September 2009 page 74" href="http://viewer.zmags.com/publication/75722be6?page=74">COLLABORATIVE AIRPORT MANAGEMENT </a> COLLABORATIVE AIRPORT MANAGEMENT <a title="Passenger Terminal World September 2009 page 75" href="http://viewer.zmags.com/publication/75722be6?page=75">PRODUCTS & SERVICES73RALF AUBELEEfficient man</a> PRODUCTS & SERVICES73RALF AUBELEEfficient man<a title="Passenger Terminal World September 2009 page 76" href="http://viewer.zmags.com/publication/75722be6?page=76">74NOW ARRIVING115THE PERFECT GATE</a> 74NOW ARRIVING115THE PERFECT GATE<a title="Passenger Terminal World September 2009 page 77" href="http://viewer.zmags.com/publication/75722be6?page=77">?dZ[njeWZl[hj_i[hi6ZgdedgihYZBdcigZVa##########</a> ?dZ[njeWZl[hj_i[hi6ZgdedgihYZBdcigZVa##########<a title="Passenger Terminal World September 2009 page 78" href="http://viewer.zmags.com/publication/75722be6?page=78">76 TDERPMARINTUARLETALOLKUNGE9:G:@DH7DGC9e</a> 76 TDERPMARINTUARLETALOLKUNGE9:G:@DH7DGC9e<a title="Passenger Terminal World September 2009 page 79" href="http://viewer.zmags.com/publication/75722be6?page=79">i_cfbo J>; 8;IJIWd@kWdBk_iCk‹epCWh_d?dj[hdWj_ed</a> i_cfbo J>; 8;IJIWd@kWdBk_iCk‹epCWh_d?dj[hdWj_ed<a title="Passenger Terminal World September 2009 page 80" href="http://viewer.zmags.com/publication/75722be6?page=80">VidTroniX installed monitors at the newly opened </a> VidTroniX installed monitors at the newly opened