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Best regards
Zmags
2 CLOSE LOOK
Money, dealer ire
behind Carfax suit.
26 1-PRICE WONDER
Some dealers switch to
no-negotiation selling.
29SMALL-CAR SALES
Although fuel prices rise,
subcompact deliveries drop.
May 2013
HESTERBERG: “The
GROUP 1'S EARL The big list starts on page 22.
Transformer”
Former Ford executive leaves his mark at dealership chain.
ON PAGE 16.
A PENTON MEDIA PUBLICATION
“Our customers
high five us as
they leave F&I.”
Part of Reynolds Retail Management System…
transforming the way consumers experience your dealership.
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© 2013 The Reynolds and Reynolds Company. All rights reserved. 1006517-2 1/13
docuPAD is protected by patents 8,194,045 and 8,228,299
2 CLOSE LOOK Money, dealer ire
“Our customers high five us as they leave F&I.”
Volume 47, Number 5 May 2013 PROFIT CENT
EDITOR'S FORUM BY STEVE FINLAY We welcome readers
Dealertrack Performance Suite Integrated solut
THE WAY I SEE IT BY JIM ZIEGLER We welcome reader
Tim Deese Progressive Basics Tony Fre
TRENDS Dealership Future No upending changes seen
PREMIUM BRANDS Lincoln's Tough Rival: Ford
WARD'S TOP 500 DEALER PROFILE Kept Heart in
Jim Arrigo Owner President, Arrigo Automotive Gro
WARD'S TOP 500 DEALER PROFILE He now is president
TECHNOLOGY Auto CEO Expresses EV Angst Fiat
FRANCHISES Let Tesla Try Selling Its EVs Many dea
along to dealers. Dealers would need to spend
AUTO SHOWS Which Event Is `BIGGEST'? Variou
pick up.” A knock against the Detroit show ha
MEGADEALERS STRONG, NOT OMNIPOTENT They're all-st
Group 1's Earl Hesterberg: The Transformer Former
Rickel “nailed it” says his boss. blueprint. I
Second- and third-generation megadealers Ed and A
facturer, hiring your own people and setting your
Rank Megadealer Group Name City ST
Used Retail Revenue Used Retail Units Wholesale R
Rank Megadealer Group Name City ST
Used Retail Revenue Used Retail Units Wholesale R
DEALER MANAGEMENT No-Sticker Dicker Some de
REGISTER NOW FOR THIS FREE WEBINAR!
DEALER MANAGEMENT How to Deal in a Manager
PROFITCENTER: SALES Small-Car Sales Sputter
PROFITCENTER: INTERNET MARKETING Not All Leads Cr
concerned about are the ones that get through fil
PROFITCENTER: FINANCE & INSURANCE Don't Go Down D
PROFITCENTER: FIXED OPERATIONS Let Customers in o
PROFITCENTER: FIXED OPERATIONS Easy Does It
working in conjunction with a store's customer-re
END GAME BY DREW WINTER Fisker, We Hardl
Where will YOU