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<br /> HOUSE OF F SER:<br /> A NEW VISION<br /> David Walmsley, Chief Customer O cer, House of<br /> Fraser on replatforming and a new company vision<br /> INSIDE OUR `PEAK' EDITION:<br /> ❚ MELTING THE CODE FREEZE P36<br /> ❚ OPTIMISING C&C P44<br /> ❚ PERSONALISATION AT PEAK P54<br /> ❚ THE EDELIVERY PAGES P58<br /> I S S U E 6 5 | J U LY 2 0 1 7<br /> NEXT FROM INTERNET RETAILING<br /> <br /> Contents<br /> I S S U E 6 5 | J U LY 2 0 1 7<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor, InternetRetailing.net: Chloe Rigby<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Gold<br /> Publishing Director: Chris Cooke<br /> Commercial Director: Andy James<br /> Group Account Director: Marvin Roberts<br /> Tel: 020 7933 8999 | Fax: 020 7933 8998<br /> E-mail: andy.james@internetretailing.net<br /> Cover photography: Spencer Cartwright<br /> 020 8244 0<a title="InternetRetailing July 2017 page 1" href="http://viewer.zmags.com/publication/790b6223?page=1"> HOUSE OF F SER: A NEW VISION David Walmsley, Ch</a> <a title="InternetRetailing July 2017 page 2" href="http://viewer.zmags.com/publication/790b6223?page=2"> </a> <a title="InternetRetailing July 2017 page 3" href="http://viewer.zmags.com/publication/790b6223?page=3"> Contents </a> <a title="InternetRetailing July 2017 page 4" href="http://viewer.zmags.com/publication/790b6223?page=4"> Editor's comment F OR THE SHOPPER in us all </a> <a title="InternetRetailing July 2017 page 5" href="http://viewer.zmags.com/publication/790b6223?page=5"> </a> <a title="InternetRetailing July 2017 page 6" href="http://viewer.zmags.com/publication/790b6223?page=6"> Chloe Rigby highlights recent industry changes bu</a> <a title="InternetRetailing July 2017 page 7" href="http://viewer.zmags.com/publication/790b6223?page=7"> NEWS BOOHOO.COM AND MISSGUIDED INVEST IN</a> <a title="InternetRetailing July 2017 page 8" href="http://viewer.zmags.com/publication/790b6223?page=8"> Read more of Paul Skeldon's insight into the fast</a> <a title="InternetRetailing July 2017 page 9" href="http://viewer.zmags.com/publication/790b6223?page=9"> </a> <a title="InternetRetailing July 2017 page 10" href="http://viewer.zmags.com/publication/790b6223?page=10"> House of Fraser: A new vision House of Fraser i</a> <a title="InternetRetailing July 2017 page 11" href="http://viewer.zmags.com/publication/790b6223?page=11"> MAIN INTERVIEW D…PLQYHVWPHQWWRJUHDWO\HQKDQ</a> <a title="InternetRetailing July 2017 page 12" href="http://viewer.zmags.com/publication/790b6223?page=12"> from us has been the foundation stone on ZKLFKZH¶</a> <a title="InternetRetailing July 2017 page 13" href="http://viewer.zmags.com/publication/790b6223?page=13"> MAIN INTERVIEW OHG´KHVD\V:KLOHWKHEXVLQHVVL</a> <a title="InternetRetailing July 2017 page 14" href="http://viewer.zmags.com/publication/790b6223?page=14"> +RZHYHUUDWKHUWKDQKDYLQJYDULDQWVLWZRXOG be better </a> <a title="InternetRetailing July 2017 page 15" href="http://viewer.zmags.com/publication/790b6223?page=15"> </a> <a title="InternetRetailing July 2017 page 16" href="http://viewer.zmags.com/publication/790b6223?page=16"> See now, buy now Kurt Salmon examines how retai</a> <a title="InternetRetailing July 2017 page 17" href="http://viewer.zmags.com/publication/790b6223?page=17"> DASHBOARD in the air. “We expect to see mo</a> <a title="InternetRetailing July 2017 page 18" href="http://viewer.zmags.com/publication/790b6223?page=18"> </a> <a title="InternetRetailing July 2017 page 19" href="http://viewer.zmags.com/publication/790b6223?page=19"> COMMENT Amazon's long shadow hints at t</a> <a title="InternetRetailing July 2017 page 20" href="http://viewer.zmags.com/publication/790b6223?page=20"> ADVERTORIAL BRONTO The following guest a</a> <a title="InternetRetailing July 2017 page 21" href="http://viewer.zmags.com/publication/790b6223?page=21"> </a> <a title="InternetRetailing July 2017 page 22" href="http://viewer.zmags.com/publication/790b6223?page=22"> DIMENSION REPORT Merchandising: March 2017 In pa</a> <a title="InternetRetailing July 2017 page 23" href="http://viewer.zmags.com/publication/790b6223?page=23"> IREU IREU Top500: Operations & Logistics</a> <a title="InternetRetailing July 2017 page 24" href="http://viewer.zmags.com/publication/790b6223?page=24"> Mobile and Cross-channel The latest IRUK Top500</a> <a title="InternetRetailing July 2017 page 25" href="http://viewer.zmags.com/publication/790b6223?page=25"> IRUK 'RPLQR¶V3L]]D*URXSLVDQRWKHUQRWDEOH ex</a> <a title="InternetRetailing July 2017 page 26" href="http://viewer.zmags.com/publication/790b6223?page=26"> </a> <a title="InternetRetailing July 2017 page 27" href="http://viewer.zmags.com/publication/790b6223?page=27"> </a> <a title="InternetRetailing July 2017 page 28" href="http://viewer.zmags.com/publication/790b6223?page=28"> Brandon Wilkins General Manager Europe WHAT DOE</a> <a title="InternetRetailing July 2017 page 29" href="http://viewer.zmags.com/publication/790b6223?page=29"> ORACLE + BRONTO COMPANY SPOTLIGHT %URQWRSU</a> <a title="InternetRetailing July 2017 page 30" href="http://viewer.zmags.com/publication/790b6223?page=30"> Michael Jais CEO, Launchmetrics WHAT DOES YOUR </a> <a title="InternetRetailing July 2017 page 31" href="http://viewer.zmags.com/publication/790b6223?page=31"> LAUNCHMETRICS COMPANY SPOTLIGHT We rec</a> <a title="InternetRetailing July 2017 page 32" href="http://viewer.zmags.com/publication/790b6223?page=32"> Matthew Pendlebury Head of Consultancy Services </a> <a title="InternetRetailing July 2017 page 33" href="http://viewer.zmags.com/publication/790b6223?page=33"> PFS COMPANY SPOTLIGHT WHAT LESSONS CAN BE </a> <a title="InternetRetailing July 2017 page 34" href="http://viewer.zmags.com/publication/790b6223?page=34"> Lucinda Duncalfe CEO, Monetate WHAT DOES YOUR C</a> <a title="InternetRetailing July 2017 page 35" href="http://viewer.zmags.com/publication/790b6223?page=35"> MONETATE COMPANY SPOTLIGHT or to a </a> <a title="InternetRetailing July 2017 page 36" href="http://viewer.zmags.com/publication/790b6223?page=36"> The following article has been written for Intern</a> <a title="InternetRetailing July 2017 page 37" href="http://viewer.zmags.com/publication/790b6223?page=37"> INTERNET RETAILING: STRATEGY than expected</a> <a title="InternetRetailing July 2017 page 38" href="http://viewer.zmags.com/publication/790b6223?page=38"> The following guest article has been written for </a> <a title="InternetRetailing July 2017 page 39" href="http://viewer.zmags.com/publication/790b6223?page=39"> INTERNET RETAILING: IT </a> <a title="InternetRetailing July 2017 page 40" href="http://viewer.zmags.com/publication/790b6223?page=40"> </a> <a title="InternetRetailing July 2017 page 41" href="http://viewer.zmags.com/publication/790b6223?page=41"> INTERNET RETAILING: OPERATIONS How</a> <a title="InternetRetailing July 2017 page 42" href="http://viewer.zmags.com/publication/790b6223?page=42"> News, videos, analysis and research for retaile</a> <a title="InternetRetailing July 2017 page 43" href="http://viewer.zmags.com/publication/790b6223?page=43"> INTERNET RETAILING: OPERATIONS SUHSDUHGEHI</a> <a title="InternetRetailing July 2017 page 44" href="http://viewer.zmags.com/publication/790b6223?page=44"> The following guest article has been written for </a> <a title="InternetRetailing July 2017 page 45" href="http://viewer.zmags.com/publication/790b6223?page=45"> IN STORE: OPERATIONS Removing as many </a> <a title="InternetRetailing July 2017 page 46" href="http://viewer.zmags.com/publication/790b6223?page=46"> The following guest article has been written for </a> <a title="InternetRetailing July 2017 page 47" href="http://viewer.zmags.com/publication/790b6223?page=47"> IN STORE: IT </a> <a title="InternetRetailing July 2017 page 48" href="http://viewer.zmags.com/publication/790b6223?page=48"> Personal shopper technology improves customer</a> <a title="InternetRetailing July 2017 page 49" href="http://viewer.zmags.com/publication/790b6223?page=49"> DIMENSION REPORT </a> <a title="InternetRetailing July 2017 page 50" href="http://viewer.zmags.com/publication/790b6223?page=50"> Smoothing out the experience Paul Skeldon, mobil</a> <a title="InternetRetailing July 2017 page 51" href="http://viewer.zmags.com/publication/790b6223?page=51"> MOBILE: CUSTOMER IN-STORE EXPERIENCE One o</a> <a title="InternetRetailing July 2017 page 52" href="http://viewer.zmags.com/publication/790b6223?page=52"> Revamping payments in store – making them invisib</a> <a title="InternetRetailing July 2017 page 53" href="http://viewer.zmags.com/publication/790b6223?page=53"> The essential resource for professionals who 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Providing colour to insight Intern</a> <a title="InternetRetailing July 2017 page 58" href="http://viewer.zmags.com/publication/790b6223?page=58"> Boots: Gearing up for Christmas Paul Dunne, Sup</a> <a title="InternetRetailing July 2017 page 59" href="http://viewer.zmags.com/publication/790b6223?page=59"> EDELIVERY While all of the warehouse </a> <a title="InternetRetailing July 2017 page 60" href="http://viewer.zmags.com/publication/790b6223?page=60"> Read more of Liz Morrell's insight into changes i</a> <a title="InternetRetailing July 2017 page 61" href="http://viewer.zmags.com/publication/790b6223?page=61"> EDELIVERY M&S PARTNERS WITH DROPIT FOR </a> <a title="InternetRetailing July 2017 page 62" href="http://viewer.zmags.com/publication/790b6223?page=62"> Insight around the world DON ZHAO, C</a> <a title="InternetRetailing July 2017 page 63" href="http://viewer.zmags.com/publication/790b6223?page=63"> INSIGHT DOREEN WANG, GL</a> <a title="InternetRetailing July 2017 page 64" href="http://viewer.zmags.com/publication/790b6223?page=64"> Previewing the InternetRetailing Conference The</a> <a title="InternetRetailing July 2017 page 65" href="http://viewer.zmags.com/publication/790b6223?page=65"> NOW & NEXT A very good, concentrated, i</a> <a title="InternetRetailing July 2017 page 66" href="http://viewer.zmags.com/publication/790b6223?page=66"> Takeaways from the InternetRetailing Summit Chlo</a> <a title="InternetRetailing July 2017 page 67" href="http://viewer.zmags.com/publication/790b6223?page=67"> CUSTOMER EXPERIENCE </a> <a title="InternetRetailing July 2017 page 68" href="http://viewer.zmags.com/publication/790b6223?page=68"> </a>