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<br /> Chief Executive Officer<br /> 2012 Volume 1 | £25.00 €47.50 $58.00 www.the-chiefexecutive.com<br /> Make the connection<br /> RWE npower group CEO Volker Beckers on<br /> the importance of customer centricity<br /> Also in this issue:<br /> CEOs from Fiat,<br /> Nokia and BT<br /> Business continuity<br /> W Lee Howell of the World Economic Forum<br /> PLUS:<br /> McDonald's, General Mills and<br /> Dame Carol Black on linking business<br /> performance and talent management<br /> Pensions: NAPF CEO Joanne Segars ∙ Exclusive: London Mayor Boris Johnson<br /> “Your Back Room<br /> Is Somebody Else's<br /> Front Room”<br /> – Jack Welch<br /> CDS Global has optimized outsourced solutions<br /> over the past 40 years, focusing on your back-end<br /> operations so you can focus on your business.<br /> We are continually developing innovative ways<br /> to help you make money, save money and<br /> improve your customer interactions.<br /> Backed <a title="CEO019 page 1" href="http://viewer.zmags.com/publication/79c031e7?page=1"> Chief Executive Officer 2012 Volume 1 | £25.00 €</a> <a title="CEO019 page 2" href="http://viewer.zmags.com/publication/79c031e7?page=2"> “Your Back Room Is Somebody Else's Front Roo</a> <a title="CEO019 page 3" href="http://viewer.zmags.com/publication/79c031e7?page=3"> Foreword On the web... Find thought leadership, a</a> <a title="CEO019 page 4" href="http://viewer.zmags.com/publication/79c031e7?page=4"> EMBRACE CHANGE Mercer's core strengths in c</a> <a title="CEO019 page 5" href="http://viewer.zmags.com/publication/79c031e7?page=5"> Contents Cover story 12 Volker Beckers, chief e</a> <a title="CEO019 page 6" href="http://viewer.zmags.com/publication/79c031e7?page=6"> Contents Cloud computing 40 Cloud cover across E</a> <a title="CEO019 page 7" href="http://viewer.zmags.com/publication/79c031e7?page=7"> The corner office > News & analysis News & views</a> <a title="CEO019 page 8" href="http://viewer.zmags.com/publication/79c031e7?page=8"> The corner office > News & analysis News & views</a> <a title="CEO019 page 9" href="http://viewer.zmags.com/publication/79c031e7?page=9"> The corner office > News & analysis Market analy</a> <a title="CEO019 page 10" href="http://viewer.zmags.com/publication/79c031e7?page=10"> The corner office > News & analysis Market analy</a> <a title="CEO019 page 11" href="http://viewer.zmags.com/publication/79c031e7?page=11"> The corner office > News & analysis Technology t</a> <a title="CEO019 page 12" href="http://viewer.zmags.com/publication/79c031e7?page=12"> Insight > Customer experience management Make the</a> <a title="CEO019 page 13" href="http://viewer.zmags.com/publication/79c031e7?page=13"> Insight > Customer experience management stakeh</a> <a title="CEO019 page 14" href="http://viewer.zmags.com/publication/79c031e7?page=14"> Insight > Customer experience management There's</a> <a title="CEO019 page 15" href="http://viewer.zmags.com/publication/79c031e7?page=15"> Insight > Customer experience management commo</a> <a title="CEO019 page 16" href="http://viewer.zmags.com/publication/79c031e7?page=16"> Company insight > Customer experience management </a> <a title="CEO019 page 17" href="http://viewer.zmags.com/publication/79c031e7?page=17"> Company insight > Customer experience management </a> <a title="CEO019 page 18" href="http://viewer.zmags.com/publication/79c031e7?page=18"> Company insight > Customer experience management </a> <a title="CEO019 page 19" href="http://viewer.zmags.com/publication/79c031e7?page=19"> Company insight > Customer experience management </a> <a title="CEO019 page 20" href="http://viewer.zmags.com/publication/79c031e7?page=20"> Company insight > Customer experience management </a> <a title="CEO019 page 21" href="http://viewer.zmags.com/publication/79c031e7?page=21"> Company insight > Customer experience management </a> <a title="CEO019 page 22" href="http://viewer.zmags.com/publication/79c031e7?page=22"> Insight > Outsourcing Driving excellence in o</a> <a title="CEO019 page 23" href="http://viewer.zmags.com/publication/79c031e7?page=23"> Insight > Outsourcing A straZ</a> <a title="CEO019 page 24" href="http://viewer.zmags.com/publication/79c031e7?page=24"> Company insight > Outsourcing Value judgements </a> <a title="CEO019 page 25" href="http://viewer.zmags.com/publication/79c031e7?page=25"> Company insight > Outsourcing </a> <a title="CEO019 page 26" href="http://viewer.zmags.com/publication/79c031e7?page=26"> Company insight > Outsourcing The new call cent</a> <a title="CEO019 page 27" href="http://viewer.zmags.com/publication/79c031e7?page=27"> Company insight > Outsourcing </a> <a title="CEO019 page 28" href="http://viewer.zmags.com/publication/79c031e7?page=28"> Company insight > Outsourcing Your trusted ITO </a> <a title="CEO019 page 29" href="http://viewer.zmags.com/publication/79c031e7?page=29"> Company insight > Outsourcing For certain p</a> <a title="CEO019 page 30" href="http://viewer.zmags.com/publication/79c031e7?page=30"> Insight > Outsourcing decision on BPO Make an i</a> <a title="CEO019 page 31" href="http://viewer.zmags.com/publication/79c031e7?page=31"> pricing models. However, pricing is often still a</a> <a title="CEO019 page 32" href="http://viewer.zmags.com/publication/79c031e7?page=32"> Insight > Outsourcing ■ Carefully evaluate B</a> <a title="CEO019 page 33" href="http://viewer.zmags.com/publication/79c031e7?page=33"> When disaster strikes... every second counts! </a> <a title="CEO019 page 34" href="http://viewer.zmags.com/publication/79c031e7?page=34"> Company insight > Outsourcing A smart move Nor</a> <a title="CEO019 page 35" href="http://viewer.zmags.com/publication/79c031e7?page=35"> Insight > Business continuity management Glob</a> <a title="CEO019 page 36" href="http://viewer.zmags.com/publication/79c031e7?page=36"> Insight > Business continuity management </a> <a title="CEO019 page 37" href="http://viewer.zmags.com/publication/79c031e7?page=37"> Insight > Business continuity management about</a> <a title="CEO019 page 38" href="http://viewer.zmags.com/publication/79c031e7?page=38"> Company insight > Business continuity management </a> <a title="CEO019 page 39" href="http://viewer.zmags.com/publication/79c031e7?page=39"> Company insight > Business continuity management </a> <a title="CEO019 page 40" href="http://viewer.zmags.com/publication/79c031e7?page=40"> Insight > Cloud computing Cloud cover across Euro</a> <a title="CEO019 page 41" href="http://viewer.zmags.com/publication/79c031e7?page=41"> Insight > Cloud computing Neelie Kroes Neelie </a> <a title="CEO019 page 42" href="http://viewer.zmags.com/publication/79c031e7?page=42"> Company insight > Cloud computing Ahead in the </a> <a title="CEO019 page 43" href="http://viewer.zmags.com/publication/79c031e7?page=43"> Company insight > Cloud computing </a> <a title="CEO019 page 44" href="http://viewer.zmags.com/publication/79c031e7?page=44"> Insight > Human capital management The people per</a> <a title="CEO019 page 45" href="http://viewer.zmags.com/publication/79c031e7?page=45"> Insight > Human capital management accrue. It m</a> <a title="CEO019 page 46" href="http://viewer.zmags.com/publication/79c031e7?page=46"> Company insight > Human capital management The </a> <a title="CEO019 page 47" href="http://viewer.zmags.com/publication/79c031e7?page=47"> Company insight > Human capital management Coll</a> <a title="CEO019 page 48" href="http://viewer.zmags.com/publication/79c031e7?page=48"> Insight > Human capital management Watch talent </a> <a title="CEO019 page 49" href="http://viewer.zmags.com/publication/79c031e7?page=49"> Insight > Human capital management within the n</a> <a title="CEO019 page 50" href="http://viewer.zmags.com/publication/79c031e7?page=50"> Insight > Human capital management revolving The </a> <a title="CEO019 page 51" href="http://viewer.zmags.com/publication/79c031e7?page=51"> Insight > Human capital management The telework</a> <a title="CEO019 page 52" href="http://viewer.zmags.com/publication/79c031e7?page=52"> Company insight > Human capital management It p</a> <a title="CEO019 page 53" href="http://viewer.zmags.com/publication/79c031e7?page=53"> Company insight > Human capital management Bupa</a> <a title="CEO019 page 54" href="http://viewer.zmags.com/publication/79c031e7?page=54"> Company insight > Human capital management Heal</a> <a title="CEO019 page 55" href="http://viewer.zmags.com/publication/79c031e7?page=55"> Company insight > Human capital management thei</a> <a title="CEO019 page 56" href="http://viewer.zmags.com/publication/79c031e7?page=56"> Company insight > Human capital management Fit </a> <a title="CEO019 page 57" href="http://viewer.zmags.com/publication/79c031e7?page=57"> Company insight > Human capital management we l</a> <a title="CEO019 page 58" href="http://viewer.zmags.com/publication/79c031e7?page=58"> Insight > Human capital management Faced with an</a> <a title="CEO019 page 59" href="http://viewer.zmags.com/publication/79c031e7?page=59"> Insight > Human capital management with its Eu</a> <a title="CEO019 page 60" href="http://viewer.zmags.com/publication/79c031e7?page=60"> Insight > Human capital management </a> <a title="CEO019 page 61" href="http://viewer.zmags.com/publication/79c031e7?page=61"> Insight > Pensions D</a> <a title="CEO019 page 62" href="http://viewer.zmags.com/publication/79c031e7?page=62"> Insight > Pensions A king's ransom Auto-enrolme</a> <a title="CEO019 page 63" href="http://viewer.zmags.com/publication/79c031e7?page=63"> Insight > Pensions Millions of UK workers are</a> <a title="CEO019 page 64" href="http://viewer.zmags.com/publication/79c031e7?page=64"> Company insight > Pensions Play it safe with st</a> <a title="CEO019 page 65" href="http://viewer.zmags.com/publication/79c031e7?page=65"> Company insight > Pensions </a> <a title="CEO019 page 66" href="http://viewer.zmags.com/publication/79c031e7?page=66"> Company insight > Pensions Keep your pension op</a> <a title="CEO019 page 67" href="http://viewer.zmags.com/publication/79c031e7?page=67"> Company insight > Pensions 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