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Best regards
Zmags
Chief Executive Officer
2012 Volume 1 | £25.00 €47.50 $58.00 www.the-chiefexecutive.com
Make the connection
RWE npower group CEO Volker Beckers on
the importance of customer centricity
Also in this issue:
CEOs from Fiat,
Nokia and BT
Business continuity
W Lee Howell of the World Economic Forum
PLUS:
McDonald's, General Mills and
Dame Carol Black on linking business
performance and talent management
Pensions: NAPF CEO Joanne Segars ∙ Exclusive: London Mayor Boris Johnson
“Your Back Room
Is Somebody Else's
Front Room”
– Jack Welch
CDS Global has optimized outsourced solutions
over the past 40 years, focusing on your back-end
operations so you can focus on your business.
We are continually developing innovative ways
to help you make money, save money and
improve your customer interactions.
Backed
Chief Executive Officer 2012 Volume 1 | £25.00 €
“Your Back Room Is Somebody Else's Front Roo
Foreword On the web... Find thought leadership, a
EMBRACE CHANGE Mercer's core strengths in c
Contents Cover story 12 Volker Beckers, chief e
Contents Cloud computing 40 Cloud cover across E
The corner office > News & analysis News & views
The corner office > News & analysis News & views
The corner office > News & analysis Market analy
The corner office > News & analysis Market analy
The corner office > News & analysis Technology t
Insight > Customer experience management Make the
Insight > Customer experience management stakeh
Insight > Customer experience management There's
Insight > Customer experience management commo
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Insight > Outsourcing Driving excellence in o
Insight > Outsourcing A straZ
Company insight > Outsourcing Value judgements
Company insight > Outsourcing
Company insight > Outsourcing The new call cent
Company insight > Outsourcing
Company insight > Outsourcing Your trusted ITO
Company insight > Outsourcing For certain p
Insight > Outsourcing decision on BPO Make an i
pricing models. However, pricing is often still a
Insight > Outsourcing ■ Carefully evaluate B
When disaster strikes... every second counts!
Company insight > Outsourcing A smart move Nor
Insight > Business continuity management Glob
Insight > Business continuity management
Insight > Business continuity management about
Company insight > Business continuity management
Company insight > Business continuity management
Insight > Cloud computing Cloud cover across Euro
Insight > Cloud computing Neelie Kroes Neelie
Company insight > Cloud computing Ahead in the
Company insight > Cloud computing
Insight > Human capital management The people per
Insight > Human capital management accrue. It m
Company insight > Human capital management The
Company insight > Human capital management Coll
Insight > Human capital management Watch talent
Insight > Human capital management within the n
Insight > Human capital management revolving The
Insight > Human capital management The telework
Company insight > Human capital management It p
Company insight > Human capital management Bupa
Company insight > Human capital management Heal
Company insight > Human capital management thei
Company insight > Human capital management Fit
Company insight > Human capital management we l
Insight > Human capital management Faced with an
Insight > Human capital management with its Eu
Insight > Human capital management
Insight > Pensions D
Insight > Pensions A king's ransom Auto-enrolme
Insight > Pensions Millions of UK workers are
Company insight > Pensions Play it safe with st
Company insight > Pensions
Company insight > Pensions Keep your pension op
Company insight > Pensions Though many larger c
Company insight > Pensions Solutions not scheme
Company insight > Pensions
Insight > Corporate strategy Lead from the fro
Insight > Corporate strategy multinatio
Insight > Corporate strategy We have someone
Insight > Corporate strategy Strength in adve
Insight > Corporate strategy the Nokia Lumia 7
Insight > Corporate strategy Fiat is also v
Insight > Corporate strategy Industry insight Joh
Insight > Corporate strategy sentiment and purc
Insight > Cross collaboration Exchange for the
Insight > Cross collaboration processing speed
Insight > Cross collaboration As CIO of the US A
Insight > Cross collaboration “I
Insight > Cross collaboration “We now have
What could be better than the world’s favourite h
100,000 staff in over 30 countries One of the wo