<br /> Program Business Driverless Cars Reaching the ISSUES & ANSWERS<br /> Gets Personal Raise Moral Questions Millennial Consumer Programs & Wholesale Business<br /> Page 26 Page 40 Page 14 Pages 21-25<br /> www.bestreview.com May 2017<br /> A.M. BEST’S MONTHLY INSURANCE MAGAZINE<br /> (Pictured: Gareth Ross of MassMutual, Chris Du Bois of<br /> Allianz Life and Joseph Miranda of Voya Financial)<br /> D<br /> IGITAL<br /> <br /> transformers <br /> Chief digital officers are changing<br /> insurance company mindsets as<br /> well as processes.<br /> Pages 43-71<br /> Stone houses.<br /> Alum<a title="Best's Review - May 2017 Edition page 1" href="http://viewer.zmags.com/publication/7b46a2a9?page=1"> Program Business Driverless Cars </a> <a title="Best's Review - May 2017 Edition page 2" href="http://viewer.zmags.com/publication/7b46a2a9?page=2"> Stone houses. Aluminum bats. Our client relatio</a> <a title="Best's Review - May 2017 Edition page 3" href="http://viewer.zmags.com/publication/7b46a2a9?page=3"> From the Editor's Desk Lowering the Drawbridge </a> <a title="Best's Review - May 2017 Edition page 4" href="http://viewer.zmags.com/publication/7b46a2a9?page=4"> Contents DIGITAL TRANSFORMERS CHIEF DIGITAL OFFI</a> <a title="Best's Review - May 2017 Edition page 5" href="http://viewer.zmags.com/publication/7b46a2a9?page=5"> жжжжжжжжжжжжжжжжжжжжжжжж $125,000,000 Senior Sec</a> <a title="Best's Review - May 2017 Edition page 6" href="http://viewer.zmags.com/publication/7b46a2a9?page=6"> Contents PROGRAM BUSINESS 26 Small Niches, Big R</a> <a title="Best's Review - May 2017 Edition page 7" href="http://viewer.zmags.com/publication/7b46a2a9?page=7"> INSTITUTISM no. 101 Seek answers. More importan</a> <a title="Best's Review - May 2017 Edition page 8" href="http://viewer.zmags.com/publication/7b46a2a9?page=8"> Best's Review Interactive @ www.bestreview.com D</a> <a title="Best's Review - May 2017 Edition page 9" href="http://viewer.zmags.com/publication/7b46a2a9?page=9"> ® Industry Roundtable: How Insurers Can </a> <a title="Best's Review - May 2017 Edition page 10" href="http://viewer.zmags.com/publication/7b46a2a9?page=10"> Executive Changes Department Distribution </a> <a title="Best's Review - May 2017 Edition page 11" href="http://viewer.zmags.com/publication/7b46a2a9?page=11"> Casualty. He joined AIG in 2010 as executive vice</a> <a title="Best's Review - May 2017 Edition page 12" href="http://viewer.zmags.com/publication/7b46a2a9?page=12"> Insurance Marketing Department Top 5 Tips for M</a> <a title="Best's Review - May 2017 Edition page 13" href="http://viewer.zmags.com/publication/7b46a2a9?page=13"> Best's Calendar Best's Calendar: Trade Shows/Con</a> <a title="Best's Review - May 2017 Edition page 14" href="http://viewer.zmags.com/publication/7b46a2a9?page=14"> A Global Conversation Department Digitalization</a> <a title="Best's Review - May 2017 Edition page 15" href="http://viewer.zmags.com/publication/7b46a2a9?page=15"> “ C arriers in many ways are </a> <a title="Best's Review - May 2017 Edition page 16" href="http://viewer.zmags.com/publication/7b46a2a9?page=16"> Next Wave Department Let's Talk G </a> <a title="Best's Review - May 2017 Edition page 17" href="http://viewer.zmags.com/publication/7b46a2a9?page=17"> At Large Barbarians at the Gate Insight Th</a> <a title="Best's Review - May 2017 Edition page 18" href="http://viewer.zmags.com/publication/7b46a2a9?page=18"> Technology Insight Embracing Digital Transforma</a> <a title="Best's Review - May 2017 Edition page 19" href="http://viewer.zmags.com/publication/7b46a2a9?page=19"> Regulatory/Law New Level for Cyber Rules In</a> <a title="Best's Review - May 2017 Edition page 20" href="http://viewer.zmags.com/publication/7b46a2a9?page=20"> Spotlight on Claims Assignment of Benefits Bill </a> <a title="Best's Review - May 2017 Edition page 21" href="http://viewer.zmags.com/publication/7b46a2a9?page=21"> Spotlight on Captives Willis Exec: Captives Beco</a> <a title="Best's Review - May 2017 Edition page 22" href="http://viewer.zmags.com/publication/7b46a2a9?page=22"> Spotlight on Workers' Compensation Report: Texas</a> <a title="Best's Review - May 2017 Edition page 23" href="http://viewer.zmags.com/publication/7b46a2a9?page=23"> Special Advertising Section ISSUES & ANSWERS: </a> <a title="Best's Review - May 2017 Edition page 24" href="http://viewer.zmags.com/publication/7b46a2a9?page=24"> Risk management is not a game. </a> <a title="Best's Review - May 2017 Edition page 25" href="http://viewer.zmags.com/publication/7b46a2a9?page=25"> SPECIAL ADVERTISING SECTION ssues &</a> <a title="Best's Review - May 2017 Edition page 26" href="http://viewer.zmags.com/publication/7b46a2a9?page=26"> PROFILES IN PROGRAMS ´$VDORQJWLPHPHPEHUDQGR</a> <a title="Best's Review - May 2017 Edition page 27" href="http://viewer.zmags.com/publication/7b46a2a9?page=27"> ssues & Answers IssuIes & Answers </a> <a title="Best's Review - May 2017 Edition page 28" href="http://viewer.zmags.com/publication/7b46a2a9?page=28"> Program Business SMALL NICHES, BIG RISKS Despite</a> <a title="Best's Review - May 2017 Edition page 29" href="http://viewer.zmags.com/publication/7b46a2a9?page=29"> Key Points It's What You Know: Program administr</a> <a title="Best's Review - May 2017 Edition page 30" href="http://viewer.zmags.com/publication/7b46a2a9?page=30"> Program Business “fell in love” with paintball.A</a> <a title="Best's Review - May 2017 Edition page 31" href="http://viewer.zmags.com/publication/7b46a2a9?page=31"> Best's Key Rating Guide ®, insurance agents' mos</a> <a title="Best's Review - May 2017 Edition page 32" href="http://viewer.zmags.com/publication/7b46a2a9?page=32"> Program Business “It's a relatively u</a> <a title="Best's Review - May 2017 Edition page 33" href="http://viewer.zmags.com/publication/7b46a2a9?page=33"> “Somebody lifted their mask and got shot in </a> <a title="Best's Review - May 2017 Edition page 34" href="http://viewer.zmags.com/publication/7b46a2a9?page=34"> Program Business The space continues to</a> <a title="Best's Review - May 2017 Edition page 35" href="http://viewer.zmags.com/publication/7b46a2a9?page=35"> Yet carriers seem less willing to take on st</a> <a title="Best's Review - May 2017 Edition page 36" href="http://viewer.zmags.com/publication/7b46a2a9?page=36"> Asset Management REGAINING Optimism Insurers exp</a> <a title="Best's Review - May 2017 Edition page 37" href="http://viewer.zmags.com/publication/7b46a2a9?page=37"> in alternative markets, to only 10.9% who expect </a> <a title="Best's Review - May 2017 Edition page 38" href="http://viewer.zmags.com/publication/7b46a2a9?page=38"> Regulatory Perspectives It's Time for an Update </a> <a title="Best's Review - May 2017 Edition page 39" href="http://viewer.zmags.com/publication/7b46a2a9?page=39"> A Missed Opportunity Regulatory Perspectives Th</a> <a title="Best's Review - May 2017 Edition page 40" href="http://viewer.zmags.com/publication/7b46a2a9?page=40"> Regulatory Perspectives households” was “about 1</a> <a title="Best's Review - May 2017 Edition page 41" href="http://viewer.zmags.com/publication/7b46a2a9?page=41"> A.M. Best's Financial Suite: Adding value and cla</a> <a title="Best's Review - May 2017 Edition page 42" href="http://viewer.zmags.com/publication/7b46a2a9?page=42"> Driverless Cars Driven To a Dilemm</a> <a title="Best's Review - May 2017 Edition page 43" href="http://viewer.zmags.com/publication/7b46a2a9?page=43"> in this new model, it's likely that the manufactu</a> <a title="Best's Review - May 2017 Edition page 44" href="http://viewer.zmags.com/publication/7b46a2a9?page=44"> The point is, while artificial intelligence Driv</a> <a title="Best's Review - May 2017 Edition page 45" href="http://viewer.zmags.com/publication/7b46a2a9?page=45"> DIGITAL TRANSFORMERS Digital Transformation </a> <a title="Best's Review - May 2017 Edition page 46" href="http://viewer.zmags.com/publication/7b46a2a9?page=46"> Digital Transformation Directing the Digital Jou</a> <a title="Best's Review - May 2017 Edition page 47" href="http://viewer.zmags.com/publication/7b46a2a9?page=47"> Key Points Hot Commodity: Chief digital officers </a> <a title="Best's Review - May 2017 Edition page 48" href="http://viewer.zmags.com/publication/7b46a2a9?page=48"> Digital Transformation W </a> <a title="Best's Review - May 2017 Edition page 49" href="http://viewer.zmags.com/publication/7b46a2a9?page=49"> that role and its mission, is to understand from </a> <a title="Best's Review - May 2017 Edition page 50" href="http://viewer.zmags.com/publication/7b46a2a9?page=50"> Digital Transformation The Tone Having visib</a> <a title="Best's Review - May 2017 Edition page 51" href="http://viewer.zmags.com/publication/7b46a2a9?page=51"> Popular Position Across industries, chief digital</a> <a title="Best's Review - May 2017 Edition page 52" href="http://viewer.zmags.com/publication/7b46a2a9?page=52"> Digital Transformation A NEEDLE HAYS The searc</a> <a title="Best's Review - May 2017 Edition page 53" href="http://viewer.zmags.com/publication/7b46a2a9?page=53"> Key Points The Recruiting Challenge: The search </a> <a title="Best's Review - May 2017 Edition page 54" href="http://viewer.zmags.com/publication/7b46a2a9?page=54"> Digital Transformation A chief digita</a> <a title="Best's Review - May 2017 Edition page 55" href="http://viewer.zmags.com/publication/7b46a2a9?page=55"> they're going,” he said.“Also, CDOs want to work </a> <a title="Best's Review - May 2017 Edition page 56" href="http://viewer.zmags.com/publication/7b46a2a9?page=56"> Digital Transformation “CDOs need to articu</a> <a title="Best's Review - May 2017 Edition page 57" href="http://viewer.zmags.com/publication/7b46a2a9?page=57"> Best's Insurance Reports® Gives You a Panoramic </a> <a title="Best's Review - May 2017 Edition page 58" href="http://viewer.zmags.com/publication/7b46a2a9?page=58"> Digital Transformation OUTSIDE the Box With Have</a> <a title="Best's Review - May 2017 Edition page 59" href="http://viewer.zmags.com/publication/7b46a2a9?page=59"> TRAILBLAZERS: From left to right: Mark Sayre, hea</a> <a title="Best's Review - May 2017 Edition page 60" href="http://viewer.zmags.com/publication/7b46a2a9?page=60"> Digital Transformation MassMutual provid</a> <a title="Best's Review - May 2017 Edition page 61" href="http://viewer.zmags.com/publication/7b46a2a9?page=61"> Consumers can calculate coverage requirements</a> <a title="Best's Review - May 2017 Edition page 62" href="http://viewer.zmags.com/publication/7b46a2a9?page=62"> Digital Transformation concept, which is widely </a> <a title="Best's Review - May 2017 Edition page 63" href="http://viewer.zmags.com/publication/7b46a2a9?page=63"> PwC's advisory practice and innovation lead for i</a> <a title="Best's Review - May 2017 Edition page 64" href="http://viewer.zmags.com/publication/7b46a2a9?page=64"> Digital Transformation SHIFTING the Mindset </a> <a title="Best's Review - May 2017 Edition page 65" href="http://viewer.zmags.com/publication/7b46a2a9?page=65"> J oseph Miranda studies dig</a> <a title="Best's Review - May 2017 Edition page 66" href="http://viewer.zmags.com/publication/7b46a2a9?page=66"> Digital Transformation “Finally,and most i</a> <a title="Best's Review - May 2017 Edition page 67" href="http://viewer.zmags.com/publication/7b46a2a9?page=67"> Keep Up To Date in Today's Ever-Changing </a> <a title="Best's Review - May 2017 Edition page 68" href="http://viewer.zmags.com/publication/7b46a2a9?page=68"> Digital Transformation DELIVERING ON DIGITAL Chi</a> <a title="Best's Review - May 2017 Edition page 69" href="http://viewer.zmags.com/publication/7b46a2a9?page=69"> me and my team gain some trust and credibility. </a> <a title="Best's Review - May 2017 Edition page 70" href="http://viewer.zmags.com/publication/7b46a2a9?page=70"> Digital Transformation “If you're trying to tran</a> <a title="Best's Review - May 2017 Edition page 71" href="http://viewer.zmags.com/publication/7b46a2a9?page=71"> THE OTHER SIDE Of the Coin Digital Transformatio</a> <a title="Best's Review - May 2017 Edition page 72" href="http://viewer.zmags.com/publication/7b46a2a9?page=72"> Digital Transformation could be subject to indiv</a> <a title="Best's Review - May 2017 Edition page 73" href="http://viewer.zmags.com/publication/7b46a2a9?page=73"> a combination of a cyber-type coverage with a cri</a> <a title="Best's Review - May 2017 Edition page 74" href="http://viewer.zmags.com/publication/7b46a2a9?page=74"> Claims Management CLAIMING A New Outcome Recent </a> <a title="Best's Review - May 2017 Edition page 75" href="http://viewer.zmags.com/publication/7b46a2a9?page=75"> Key Points The Situation: Disruptive technology,</a> <a title="Best's Review - May 2017 Edition page 76" href="http://viewer.zmags.com/publication/7b46a2a9?page=76"> Claims Management of policyholder behaviors and </a> <a title="Best's Review - May 2017 Edition page 77" href="http://viewer.zmags.com/publication/7b46a2a9?page=77"> Conference Coverage CICA 2017 Attendees at the I</a> <a title="Best's Review - May 2017 Edition page 78" href="http://viewer.zmags.com/publication/7b46a2a9?page=78"> We see our cyber exposure in that area. </a> <a title="Best's Review - May 2017 Edition page 79" href="http://viewer.zmags.com/publication/7b46a2a9?page=79"> What A.M. Best Says Best's Special Report Exami</a> <a title="Best's Review - May 2017 Edition page 80" href="http://viewer.zmags.com/publication/7b46a2a9?page=80"> Department Grey & Black Swans We invited resp</a> <a title="Best's Review - May 2017 Edition page 81" href="http://viewer.zmags.com/publication/7b46a2a9?page=81"> Best's Credit Rating Actions T </a> <a title="Best's Review - May 2017 Edition page 82" href="http://viewer.zmags.com/publication/7b46a2a9?page=82"> Rating Action Business Type Company Name/ Ultim</a> <a title="Best's Review - May 2017 Edition page 83" href="http://viewer.zmags.com/publication/7b46a2a9?page=83"> Rating Action Business Type Company Name/ Ultim</a> <a title="Best's Review - May 2017 Edition page 84" href="http://viewer.zmags.com/publication/7b46a2a9?page=84"> Rating Action Business Type Company Name/ Ultim</a> <a title="Best's Review - May 2017 Edition page 85" href="http://viewer.zmags.com/publication/7b46a2a9?page=85"> BEST'S FINANCIAL STRENGTH RATING GUIDE – (FSR) A </a> <a title="Best's Review - May 2017 Edition page 86" href="http://viewer.zmags.com/publication/7b46a2a9?page=86"> Department BEST'S ISSUER CREDIT RATING GUIDE – (</a> <a title="Best's Review - May 2017 Edition page 87" href="http://viewer.zmags.com/publication/7b46a2a9?page=87"> Industry Updates Best's Insurance Professionals </a> <a title="Best's Review - May 2017 Edition page 88" href="http://viewer.zmags.com/publication/7b46a2a9?page=88"> Department look to use quota-share support to dr</a> <a title="Best's Review - May 2017 Edition page 89" href="http://viewer.zmags.com/publication/7b46a2a9?page=89"> Share your knowledge with our 59,000-plu</a> <a title="Best's Review - May 2017 Edition page 90" href="http://viewer.zmags.com/publication/7b46a2a9?page=90"> The Last Word Department Sobering News At Lloyd</a> <a title="Best's Review - May 2017 Edition page 91" href="http://viewer.zmags.com/publication/7b46a2a9?page=91"> Excess and Surplus Lines Insurance A.M.Best A++ R</a> <a title="Best's Review - May 2017 Edition page 92" href="http://viewer.zmags.com/publication/7b46a2a9?page=92"> Expect big things in workers' compensation. Expec</a>