<br />
Bill Grillo’s Key Executive Insights x PMEXPO Preview x Customer Service Excellence x Converting the<br />
Internet from Adversary to Ally x Profiting Through Sustainability x Renters Insurance<br />
APRIL 2013 | BULLETIN 1<br />
www.bestapartmentsindc.com<br />
Upcoming PMA Events<br />
April 2013<br />
Thursday, April 11<br />
NU-22B Refrigerant Replacement<br />
Demonstration and<br />
Training Session<br />
Rollins Congressional Club<br />
Rockville, MD<br />
$35 for PMA members<br />
$55 for nonmembers<br />
Tuesday, April 16<br />
Affordable Housing Council<br />
Resident Retention Roundtable<br />
Hampshire Village Apartments<br />
Silver Spring, MD<br />
No charge to PMA members<br />
Thursday, April 18<br />
PMEXPO<br />
Prince George’s Sports & Learning<br />
Complex<br />
Landover, MD<br />
Complimentary admission for property<br />
management professionals<br />
PMEXPO Seminars<br />
$95 per member and $125 per<br />
nonmember for<a title="bulletin_april_13 page 1" href="http://viewer.zmags.com/publication/7b84b1ed?page=1"> Bill Grillo’s Key Executive Insights x PMEXPO Pre</a>
<a title="bulletin_april_13 page 2" href="http://viewer.zmags.com/publication/7b84b1ed?page=2"> www.bestapartmentsindc.com Upcoming PMA Events Ap</a>
<a title="bulletin_april_13 page 3" href="http://viewer.zmags.com/publication/7b84b1ed?page=3"> www.pma-dc.org APRIL 2013 PMA’s mission i</a>
<a title="bulletin_april_13 page 4" href="http://viewer.zmags.com/publication/7b84b1ed?page=4"> April 2013 Wednesday, April 3, 2013 1:00pm-2:30p</a>
<a title="bulletin_april_13 page 5" href="http://viewer.zmags.com/publication/7b84b1ed?page=5"> PRESIDENT’S MESSAGE It’s Time to Take It Easy </a>
<a title="bulletin_april_13 page 6" href="http://viewer.zmags.com/publication/7b84b1ed?page=6"> 6 www.pma-dc.org</a>
<a title="bulletin_april_13 page 7" href="http://viewer.zmags.com/publication/7b84b1ed?page=7"> PMEXPO Preview T he theme for the</a>
<a title="bulletin_april_13 page 8" href="http://viewer.zmags.com/publication/7b84b1ed?page=8"> services. Big Stuff, Inc. (booth 106) sells, ser</a>
<a title="bulletin_april_13 page 9" href="http://viewer.zmags.com/publication/7b84b1ed?page=9"> PMEXPO continued from page 8 Datawatch Systems, </a>
<a title="bulletin_april_13 page 10" href="http://viewer.zmags.com/publication/7b84b1ed?page=10"> PMEXPO continued from page 9 Kyn</a>
<a title="bulletin_april_13 page 11" href="http://viewer.zmags.com/publication/7b84b1ed?page=11"> PMEXPO continued from page 10 St. Claire Window &</a>
<a title="bulletin_april_13 page 12" href="http://viewer.zmags.com/publication/7b84b1ed?page=12"> PMEXPO Seminars programs for improving maintenan</a>
<a title="bulletin_april_13 page 13" href="http://viewer.zmags.com/publication/7b84b1ed?page=13"> PMEXPO Seminars continued form page 12 Employee </a>
<a title="bulletin_april_13 page 14" href="http://viewer.zmags.com/publication/7b84b1ed?page=14"> Join Us for the Bill Geoffrion Happy Hour P </a>
<a title="bulletin_april_13 page 15" href="http://viewer.zmags.com/publication/7b84b1ed?page=15"> PMEXPO Exhibitors and Their Booth Numbers 1-800-</a>
<a title="bulletin_april_13 page 16" href="http://viewer.zmags.com/publication/7b84b1ed?page=16"> Debunking PMEXPO’s Myths and Misperceptions I DO</a>
<a title="bulletin_april_13 page 17" href="http://viewer.zmags.com/publication/7b84b1ed?page=17"> Debunking PMEXPO’s Myths and Misperceptions conti</a>
<a title="bulletin_april_13 page 18" href="http://viewer.zmags.com/publication/7b84b1ed?page=18"> Back-to-Basics Leasing Refresher May 10 Seminar F</a>
<a title="bulletin_april_13 page 19" href="http://viewer.zmags.com/publication/7b84b1ed?page=19"> Play the PM Feud May 16 L et’s hea</a>
<a title="bulletin_april_13 page 20" href="http://viewer.zmags.com/publication/7b84b1ed?page=20"> 20 www.pma-dc.org</a>
<a title="bulletin_april_13 page 21" href="http://viewer.zmags.com/publication/7b84b1ed?page=21"> You’ve heard it over and over again. The Internet</a>
<a title="bulletin_april_13 page 22" href="http://viewer.zmags.com/publication/7b84b1ed?page=22"> Converting the Internet from Adversary to Ally co</a>
<a title="bulletin_april_13 page 23" href="http://viewer.zmags.com/publication/7b84b1ed?page=23"> Creating a Culture of Service Excellence </a>
<a title="bulletin_april_13 page 24" href="http://viewer.zmags.com/publication/7b84b1ed?page=24"> Dennis Snow was a delight to more than 175 member</a>
<a title="bulletin_april_13 page 25" href="http://viewer.zmags.com/publication/7b84b1ed?page=25"> Creating a Culture of Service Excellence continue</a>
<a title="bulletin_april_13 page 26" href="http://viewer.zmags.com/publication/7b84b1ed?page=26"> Career Day at SOME Community Service Committee Pr</a>
<a title="bulletin_april_13 page 27" href="http://viewer.zmags.com/publication/7b84b1ed?page=27"> Career Day at SOME continued from page 26 needed </a>
<a title="bulletin_april_13 page 28" href="http://viewer.zmags.com/publication/7b84b1ed?page=28"> 28 www.pma-dc.org</a>
<a title="bulletin_april_13 page 29" href="http://viewer.zmags.com/publication/7b84b1ed?page=29"> SOME Career Day PMA volunteers d</a>
<a title="bulletin_april_13 page 30" href="http://viewer.zmags.com/publication/7b84b1ed?page=30"> 30 www.pma-dc.org</a>
<a title="bulletin_april_13 page 31" href="http://viewer.zmags.com/publication/7b84b1ed?page=31"> March Meeting The gang from L</a>
<a title="bulletin_april_13 page 32" href="http://viewer.zmags.com/publication/7b84b1ed?page=32"> March Meeting The gang from Be</a>
<a title="bulletin_april_13 page 33" href="http://viewer.zmags.com/publication/7b84b1ed?page=33"> March Meeting Mika Hicks (Cen</a>
<a title="bulletin_april_13 page 34" href="http://viewer.zmags.com/publication/7b84b1ed?page=34"> 34 www.pma-dc.org</a>
<a title="bulletin_april_13 page 35" href="http://viewer.zmags.com/publication/7b84b1ed?page=35"> By adopting sustainable building practices and, b</a>
<a title="bulletin_april_13 page 36" href="http://viewer.zmags.com/publication/7b84b1ed?page=36"> Profiting Through Sustainability continued from pa</a>
<a title="bulletin_april_13 page 37" href="http://viewer.zmags.com/publication/7b84b1ed?page=37"> The Power of Your Personal Network We are asked f</a>
<a title="bulletin_april_13 page 38" href="http://viewer.zmags.com/publication/7b84b1ed?page=38"> In this BULLETIN, we speak with Bill Grillo, seni</a>
<a title="bulletin_april_13 page 39" href="http://viewer.zmags.com/publication/7b84b1ed?page=39"> Bill Grillo’s Key Executive Insights continued fr</a>
<a title="bulletin_april_13 page 40" href="http://viewer.zmags.com/publication/7b84b1ed?page=40"> Bill Grillo’s Key Executive Insights continued fr</a>
<a title="bulletin_april_13 page 41" href="http://viewer.zmags.com/publication/7b84b1ed?page=41"> Bill Grillo’s Key Executive Insights continued fr</a>
<a title="bulletin_april_13 page 42" href="http://viewer.zmags.com/publication/7b84b1ed?page=42"> Committee Corner Here is a short recap of committ</a>
<a title="bulletin_april_13 page 43" href="http://viewer.zmags.com/publication/7b84b1ed?page=43"> Committee Corner continued from page 42 at Rolli</a>
<a title="bulletin_april_13 page 44" href="http://viewer.zmags.com/publication/7b84b1ed?page=44"> If You Could Develop an App for Your Residents, W</a>
<a title="bulletin_april_13 page 45" href="http://viewer.zmags.com/publication/7b84b1ed?page=45"> Tom’s Blog The Best Customer Experience Ever The </a>
<a title="bulletin_april_13 page 46" href="http://viewer.zmags.com/publication/7b84b1ed?page=46"> Tom’s Blog continued from page 45 you letter with</a>
<a title="bulletin_april_13 page 47" href="http://viewer.zmags.com/publication/7b84b1ed?page=47"> APRIL 2013 | BULLETIN 47</a>
<a title="bulletin_april_13 page 48" href="http://viewer.zmags.com/publication/7b84b1ed?page=48"> Just a decade ago, the historic Oella Mill buildi</a>
<a title="bulletin_april_13 page 49" href="http://viewer.zmags.com/publication/7b84b1ed?page=49"> Pace Awards Spotlight: Oella Mill continued from </a>
<a title="bulletin_april_13 page 50" href="http://viewer.zmags.com/publication/7b84b1ed?page=50"> PMA News Pace Award Applications Due April 26 P </a>
<a title="bulletin_april_13 page 51" href="http://viewer.zmags.com/publication/7b84b1ed?page=51"> New Members PMA is pleased to announce that since</a>
<a title="bulletin_april_13 page 52" href="http://viewer.zmags.com/publication/7b84b1ed?page=52"> Five-Star Sponsor Profile L ike man</a>
<a title="bulletin_april_13 page 53" href="http://viewer.zmags.com/publication/7b84b1ed?page=53"> Minkoff Company continued from page 52 to stabili</a>
<a title="bulletin_april_13 page 54" href="http://viewer.zmags.com/publication/7b84b1ed?page=54"> By Frank Pounds, ePremium Insurance </a>
<a title="bulletin_april_13 page 55" href="http://viewer.zmags.com/publication/7b84b1ed?page=55"> It’s likely that your firm is one of the 84% of ap</a>
<a title="bulletin_april_13 page 56" href="http://viewer.zmags.com/publication/7b84b1ed?page=56"> Operations Corner continued from page 55 </a>
<a title="bulletin_april_13 page 57" href="http://viewer.zmags.com/publication/7b84b1ed?page=57"> 2013 PMA Leasing Summit T his is</a>
<a title="bulletin_april_13 page 58" href="http://viewer.zmags.com/publication/7b84b1ed?page=58"> Leadership Profile: Miguel Espinoza Whenever ther</a>
<a title="bulletin_april_13 page 59" href="http://viewer.zmags.com/publication/7b84b1ed?page=59"> Associate Member Digest Making the right booth st</a>
<a title="bulletin_april_13 page 60" href="http://viewer.zmags.com/publication/7b84b1ed?page=60"> Marketing Forum The Best Time to Text T </a>
<a title="bulletin_april_13 page 61" href="http://viewer.zmags.com/publication/7b84b1ed?page=61"> 2013 Wage and Benefit Survey T he </a>
<a title="bulletin_april_13 page 62" href="http://viewer.zmags.com/publication/7b84b1ed?page=62"> PMA Five-Star Sponsors 62 w</a>
<a title="bulletin_april_13 page 63" href="http://viewer.zmags.com/publication/7b84b1ed?page=63"> PMA Professional Services Directory </a>
<a title="bulletin_april_13 page 64" href="http://viewer.zmags.com/publication/7b84b1ed?page=64"> the MAJOR APPLIANCE ‘GIANT’ AMERICA’S LARGEST WH</a>