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<br /> ISSUE 64 | MAY 2017<br /> MAPLIN: DESIGNING<br /> FROM THE STORE OUT<br /> Siobhan Fitzpatrick, Marketing & Multi-Channel Director,<br /> Maplin on the new store concept and why it's developing<br /> the digital business from the store out.<br /> INSIDE OUR `INTERNATIONAL' EDITION:<br /> ] PLANNING FOR BREXIT P42<br /> ] ARE MARKETPLACES THE ANSWER? P50<br /> ] INTERNATIONAL MOBILE LESSONS P58<br /> ] THE EDELIVERY PAGES P60<br /> NEXT FROM INTERNET RETAILING<br /> <br /> Contents<br /> ISSUE 64 | MAY 2017<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor, InternetRetailing.net: Chloe Rigby<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Gold<br /> Publishing Director: Chris Cooke<br /> Commercial Director: Andy James<br /> Group Account Director: Marvin Roberts<br /> Tel: 020 7933 8999<a title="InternetRetailing May 2017 page 1" href="http://viewer.zmags.com/publication/7f6eebe8?page=1"> ISSUE 64 | MAY 2017 </a> <a title="InternetRetailing May 2017 page 2" href="http://viewer.zmags.com/publication/7f6eebe8?page=2"> </a> <a title="InternetRetailing May 2017 page 3" href="http://viewer.zmags.com/publication/7f6eebe8?page=3"> Contents </a> <a title="InternetRetailing May 2017 page 4" href="http://viewer.zmags.com/publication/7f6eebe8?page=4"> Editor's comment INTERNATIONALISATION: the </a> <a title="InternetRetailing May 2017 page 5" href="http://viewer.zmags.com/publication/7f6eebe8?page=5"> </a> <a title="InternetRetailing May 2017 page 6" href="http://viewer.zmags.com/publication/7f6eebe8?page=6"> Chloe Rigby highlights recent industry changes bu</a> <a title="InternetRetailing May 2017 page 7" href="http://viewer.zmags.com/publication/7f6eebe8?page=7"> NEWS BODEN WIDENS ITS HIGH STREET PRESEN</a> <a title="InternetRetailing May 2017 page 8" href="http://viewer.zmags.com/publication/7f6eebe8?page=8"> Read more of Paul Skeldon's insight into the fast</a> <a title="InternetRetailing May 2017 page 9" href="http://viewer.zmags.com/publication/7f6eebe8?page=9"> </a> <a title="InternetRetailing May 2017 page 10" href="http://viewer.zmags.com/publication/7f6eebe8?page=10"> Maplin: designing from the store out Siobhan Fi</a> <a title="InternetRetailing May 2017 page 11" href="http://viewer.zmags.com/publication/7f6eebe8?page=11"> MAIN INTERVIEW SURGXFWVDQGVWD̆VKRZLQJFRQVX</a> <a title="InternetRetailing May 2017 page 12" href="http://viewer.zmags.com/publication/7f6eebe8?page=12"> The journey then moves to the connected area,</a> <a title="InternetRetailing May 2017 page 13" href="http://viewer.zmags.com/publication/7f6eebe8?page=13"> </a> <a title="InternetRetailing May 2017 page 14" href="http://viewer.zmags.com/publication/7f6eebe8?page=14"> understanding that the role of the digital channe</a> <a title="InternetRetailing May 2017 page 15" href="http://viewer.zmags.com/publication/7f6eebe8?page=15"> </a> <a title="InternetRetailing May 2017 page 16" href="http://viewer.zmags.com/publication/7f6eebe8?page=16"> the back of the store. Connected devices will </a> <a title="InternetRetailing May 2017 page 17" href="http://viewer.zmags.com/publication/7f6eebe8?page=17"> </a> <a title="InternetRetailing May 2017 page 18" href="http://viewer.zmags.com/publication/7f6eebe8?page=18"> </a> <a title="InternetRetailing May 2017 page 19" href="http://viewer.zmags.com/publication/7f6eebe8?page=19"> </a> <a title="InternetRetailing May 2017 page 20" href="http://viewer.zmags.com/publication/7f6eebe8?page=20"> Rajan Balasundaram Leader Strategist and Innovato</a> <a title="InternetRetailing May 2017 page 21" href="http://viewer.zmags.com/publication/7f6eebe8?page=21"> EMARSYS COMPANY SPOTLIGHT One German r</a> <a title="InternetRetailing May 2017 page 22" href="http://viewer.zmags.com/publication/7f6eebe8?page=22"> Omnichannel still challenging profitability The </a> <a title="InternetRetailing May 2017 page 23" href="http://viewer.zmags.com/publication/7f6eebe8?page=23"> DASHBOARD GHFUHDVLQJLQYHVWP</a> <a title="InternetRetailing May 2017 page 24" href="http://viewer.zmags.com/publication/7f6eebe8?page=24"> Perrine Masset Senior Manager Agency at LiveArea </a> <a title="InternetRetailing May 2017 page 25" href="http://viewer.zmags.com/publication/7f6eebe8?page=25"> PFS COMPANY SPOTLIGHT </a> <a title="InternetRetailing May 2017 page 26" href="http://viewer.zmags.com/publication/7f6eebe8?page=26"> DIMENSION REPORT emb</a> <a title="InternetRetailing May 2017 page 27" href="http://viewer.zmags.com/publication/7f6eebe8?page=27"> COMMENT The 3-hour queue for $1 chicken</a> <a title="InternetRetailing May 2017 page 28" href="http://viewer.zmags.com/publication/7f6eebe8?page=28"> Insights, take-aways and innovations from IRX and</a> <a title="InternetRetailing May 2017 page 29" href="http://viewer.zmags.com/publication/7f6eebe8?page=29"> NOW & NEXT Bryony Elliott, Co-Founder </a> <a title="InternetRetailing May 2017 page 30" href="http://viewer.zmags.com/publication/7f6eebe8?page=30"> SUCCESS ALL YEAR One of the Elite retailers from </a> <a title="InternetRetailing May 2017 page 31" href="http://viewer.zmags.com/publication/7f6eebe8?page=31"> ADVERTORIAL SELLIGENT Traditio</a> <a title="InternetRetailing May 2017 page 32" href="http://viewer.zmags.com/publication/7f6eebe8?page=32"> Derek O'Carroll Chief Executive WHAT DOES YOUR </a> <a title="InternetRetailing May 2017 page 33" href="http://viewer.zmags.com/publication/7f6eebe8?page=33"> BRIGHTPEARL COMPANY SPOTLIGHT GHSOR\DU</a> <a title="InternetRetailing May 2017 page 34" href="http://viewer.zmags.com/publication/7f6eebe8?page=34"> </a> <a title="InternetRetailing May 2017 page 35" href="http://viewer.zmags.com/publication/7f6eebe8?page=35"> IREU IREU Top500: Strategy and Innovat</a> <a title="InternetRetailing May 2017 page 36" href="http://viewer.zmags.com/publication/7f6eebe8?page=36"> ADVERTORIAL BRONTO The following guest a</a> <a title="InternetRetailing May 2017 page 37" href="http://viewer.zmags.com/publication/7f6eebe8?page=37"> </a> <a title="InternetRetailing May 2017 page 38" href="http://viewer.zmags.com/publication/7f6eebe8?page=38"> </a> <a title="InternetRetailing May 2017 page 39" href="http://viewer.zmags.com/publication/7f6eebe8?page=39"> SUMMIT Berlin to welcome retailers for 2</a> <a title="InternetRetailing May 2017 page 40" href="http://viewer.zmags.com/publication/7f6eebe8?page=40"> Christine Bardwell CX Product Strategy, Oracle </a> <a title="InternetRetailing May 2017 page 41" href="http://viewer.zmags.com/publication/7f6eebe8?page=41"> ORACLE COMPANY SPOTLIGHT 6KRS'LUHFW0DW</a> <a title="InternetRetailing May 2017 page 42" href="http://viewer.zmags.com/publication/7f6eebe8?page=42"> Brexit – can it be planned for? It took just ov</a> <a title="InternetRetailing May 2017 page 43" href="http://viewer.zmags.com/publication/7f6eebe8?page=43"> INTERNETRETAILING: BREXIT KDVDOUHDG\LPSDFW</a> <a title="InternetRetailing May 2017 page 44" href="http://viewer.zmags.com/publication/7f6eebe8?page=44"> THE SNAP ELECTION AND OVERSEAS TRADE Prime Minist</a> <a title="InternetRetailing May 2017 page 45" href="http://viewer.zmags.com/publication/7f6eebe8?page=45"> The most extensive analysis on Europe's Top500 R</a> <a title="InternetRetailing May 2017 page 46" href="http://viewer.zmags.com/publication/7f6eebe8?page=46"> The following guest article has been written for </a> <a title="InternetRetailing May 2017 page 47" href="http://viewer.zmags.com/publication/7f6eebe8?page=47"> INTERNETRETAILING: STRATEGY </a> <a title="InternetRetailing May 2017 page 48" href="http://viewer.zmags.com/publication/7f6eebe8?page=48"> EULFNVDQGPRUWDUVWRUH :KHQORRNLQJWRVHOOLQWHUQDWLRQ</a> <a title="InternetRetailing May 2017 page 49" href="http://viewer.zmags.com/publication/7f6eebe8?page=49"> The essential resource for professionals who supp</a> <a title="InternetRetailing May 2017 page 50" href="http://viewer.zmags.com/publication/7f6eebe8?page=50"> The following guest article has been written for </a> <a title="InternetRetailing May 2017 page 51" href="http://viewer.zmags.com/publication/7f6eebe8?page=51"> INTERNETRETAILING: CUSTOMER $PD]RQDQGLW¶VD</a> <a title="InternetRetailing May 2017 page 52" href="http://viewer.zmags.com/publication/7f6eebe8?page=52"> AROUND THE WORLD eBay - With 167 million active </a> <a title="InternetRetailing May 2017 page 53" href="http://viewer.zmags.com/publication/7f6eebe8?page=53"> </a> <a title="InternetRetailing May 2017 page 54" href="http://viewer.zmags.com/publication/7f6eebe8?page=54"> The following guest article has been written for </a> <a title="InternetRetailing May 2017 page 55" href="http://viewer.zmags.com/publication/7f6eebe8?page=55"> IN STORE: CUSTOMER York City store, with i</a> <a title="InternetRetailing May 2017 page 56" href="http://viewer.zmags.com/publication/7f6eebe8?page=56"> Disrupting delivery Venture capitalists and agi</a> <a title="InternetRetailing May 2017 page 57" href="http://viewer.zmags.com/publication/7f6eebe8?page=57"> IN STORE: OPERATIONS pick up packages usin</a> <a title="InternetRetailing May 2017 page 58" href="http://viewer.zmags.com/publication/7f6eebe8?page=58"> Mobile around the world Paul Skeldon takes a tou</a> <a title="InternetRetailing May 2017 page 59" href="http://viewer.zmags.com/publication/7f6eebe8?page=59"> MOBILE: CUSTOMER to start with intelligent</a> <a title="InternetRetailing May 2017 page 60" href="http://viewer.zmags.com/publication/7f6eebe8?page=60"> Simon Finch, Director of Distribution, Harr</a> <a title="InternetRetailing May 2017 page 61" href="http://viewer.zmags.com/publication/7f6eebe8?page=61"> EDELIVERY Supply chain t</a> <a title="InternetRetailing May 2017 page 62" href="http://viewer.zmags.com/publication/7f6eebe8?page=62"> Read more of Liz Morrell's insight into changes i</a> <a title="InternetRetailing May 2017 page 63" href="http://viewer.zmags.com/publication/7f6eebe8?page=63"> EDELIVERY JOULES TO WORK WITH SEKO LOGI</a> <a title="InternetRetailing May 2017 page 64" href="http://viewer.zmags.com/publication/7f6eebe8?page=64"> Insight around the world EMMA HERROD, </a> <a title="InternetRetailing May 2017 page 65" href="http://viewer.zmags.com/publication/7f6eebe8?page=65"> INSIGHT LWH[WHQGLQJLWVZDUHKRX</a> <a title="InternetRetailing May 2017 page 66" href="http://viewer.zmags.com/publication/7f6eebe8?page=66"> CUSTOMER EXPERIENCE </a> <a title="InternetRetailing May 2017 page 67" href="http://viewer.zmags.com/publication/7f6eebe8?page=67"> DECKERS: WHOLESALE DIGITAL SUPPORT David William</a> <a title="InternetRetailing May 2017 page 68" href="http://viewer.zmags.com/publication/7f6eebe8?page=68"> </a>