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<br /> Chief Executive Officer<br /> 2011 Volume 2 | £25.00 €47.50 $58.00 www.the-chiefexecutive.com<br /> Drive your talent<br /> True Value's Lyle Heidemann on the<br /> CEO's role in managing human capital<br /> PLUS:<br /> Richard Solomons<br /> of InterContinental Hotels<br /> Group on CEO succession<br /> Pernod Ricard's CEO<br /> on enhancing the<br /> customer experience<br /> gain<br /> www.cds-global.com<br /> with CDS Global<br /> At CDS Global, we are more than just a provider.<br /> We are a strategic partner to our clients for<br /> outsourced business solutions, effectively<br /> managing their customer interactions and<br /> building revenue to their bottom lines.<br /> • Order Management & Fulfillment<br /> • Payment & Data Capture<br /> • Marketing Solutions<br /> • Business Intelligence & Analytics<br /> • Digital Solutions<br /> <br /> <br /> Foreword<br /> On the web...<br /> Find thought leadership, analysis, white<br /> papers<a title="CEO 018 + archive page 1" href="http://viewer.zmags.com/publication/84f2ed6e?page=1"> Chief Executive Officer 2011 Volume 2 | £25.00 €</a> <a title="CEO 018 + archive page 2" href="http://viewer.zmags.com/publication/84f2ed6e?page=2"> gain www.cds-global.com with CDS Global At CD</a> <a title="CEO 018 + archive page 3" href="http://viewer.zmags.com/publication/84f2ed6e?page=3"> Foreword On the web... Find thought leadership, </a> <a title="CEO 018 + archive page 4" href="http://viewer.zmags.com/publication/84f2ed6e?page=4"> </a> <a title="CEO 018 + archive page 5" href="http://viewer.zmags.com/publication/84f2ed6e?page=5"> Contents Cover story 21 A strong company cultu</a> <a title="CEO 018 + archive page 6" href="http://viewer.zmags.com/publication/84f2ed6e?page=6"> Contents Outsourcing 46 Air of certainty </a> <a title="CEO 018 + archive page 7" href="http://viewer.zmags.com/publication/84f2ed6e?page=7"> The corner office > ICD research Back to busines</a> <a title="CEO 018 + archive page 8" href="http://viewer.zmags.com/publication/84f2ed6e?page=8"> The corner office > ICD research Demand in emergi</a> <a title="CEO 018 + archive page 9" href="http://viewer.zmags.com/publication/84f2ed6e?page=9"> The corner office > Vital statistics Vital stat</a> <a title="CEO 018 + archive page 10" href="http://viewer.zmags.com/publication/84f2ed6e?page=10"> The corner office > The perfect CEO The ideal lea</a> <a title="CEO 018 + archive page 11" href="http://viewer.zmags.com/publication/84f2ed6e?page=11"> The corner office > The perfect CEO </a> <a title="CEO 018 + archive page 12" href="http://viewer.zmags.com/publication/84f2ed6e?page=12"> The corner office > Business school round-up Bus</a> <a title="CEO 018 + archive page 13" href="http://viewer.zmags.com/publication/84f2ed6e?page=13"> Insight > CEO succession Man with a view You mig</a> <a title="CEO 018 + archive page 14" href="http://viewer.zmags.com/publication/84f2ed6e?page=14"> Insight > CEO succession something worthwhile a</a> <a title="CEO 018 + archive page 15" href="http://viewer.zmags.com/publication/84f2ed6e?page=15"> Insight > CEO succession IHG is the largest </a> <a title="CEO 018 + archive page 16" href="http://viewer.zmags.com/publication/84f2ed6e?page=16"> Company insight > CEO succession Seamless trans</a> <a title="CEO 018 + archive page 17" href="http://viewer.zmags.com/publication/84f2ed6e?page=17"> Company insight > CEO succession know whe</a> <a title="CEO 018 + archive page 18" href="http://viewer.zmags.com/publication/84f2ed6e?page=18"> Insight > CEO succession Power to the people </a> <a title="CEO 018 + archive page 19" href="http://viewer.zmags.com/publication/84f2ed6e?page=19"> Insight > CEO succession behind it. The mobile </a> <a title="CEO 018 + archive page 20" href="http://viewer.zmags.com/publication/84f2ed6e?page=20"> Insight > CEO succession “When we launched L</a> <a title="CEO 018 + archive page 21" href="http://viewer.zmags.com/publication/84f2ed6e?page=21"> Insight > Human capital innovation Culture clu</a> <a title="CEO 018 + archive page 22" href="http://viewer.zmags.com/publication/84f2ed6e?page=22"> Insight > Human capital innovation managers cit</a> <a title="CEO 018 + archive page 23" href="http://viewer.zmags.com/publication/84f2ed6e?page=23"> Insight > Human capital innovation I explain </a> <a title="CEO 018 + archive page 24" href="http://viewer.zmags.com/publication/84f2ed6e?page=24"> Company insight > Human capital innovation Heal</a> <a title="CEO 018 + archive page 25" href="http://viewer.zmags.com/publication/84f2ed6e?page=25"> Company insight > Human capital innovation surp</a> <a title="CEO 018 + archive page 26" href="http://viewer.zmags.com/publication/84f2ed6e?page=26"> Company insight > Human capital innovation The </a> <a title="CEO 018 + archive page 27" href="http://viewer.zmags.com/publication/84f2ed6e?page=27"> Company insight > Human capital innovation of 2</a> <a title="CEO 018 + archive page 28" href="http://viewer.zmags.com/publication/84f2ed6e?page=28"> Company insight > Human capital innovation Insp</a> <a title="CEO 018 + archive page 29" href="http://viewer.zmags.com/publication/84f2ed6e?page=29"> Company insight > Human capital innovation Get </a> <a title="CEO 018 + archive page 30" href="http://viewer.zmags.com/publication/84f2ed6e?page=30"> Success in business requires the right perspectiv</a> <a title="CEO 018 + archive page 31" href="http://viewer.zmags.com/publication/84f2ed6e?page=31"> </a> <a title="CEO 018 + archive page 32" href="http://viewer.zmags.com/publication/84f2ed6e?page=32"> Company insight > Human capital innovation Lowe</a> <a title="CEO 018 + archive page 33" href="http://viewer.zmags.com/publication/84f2ed6e?page=33"> Company insight > Human capital innovation The </a> <a title="CEO 018 + archive page 34" href="http://viewer.zmags.com/publication/84f2ed6e?page=34"> </a> <a title="CEO 018 + archive page 35" href="http://viewer.zmags.com/publication/84f2ed6e?page=35"> Special report Global cover that counts </a> <a title="CEO 018 + archive page 36" href="http://viewer.zmags.com/publication/84f2ed6e?page=36"> Special report > Global cover that counts Europ</a> <a title="CEO 018 + archive page 37" href="http://viewer.zmags.com/publication/84f2ed6e?page=37"> Special report > Global cover that counts US: a</a> <a title="CEO 018 + archive page 38" href="http://viewer.zmags.com/publication/84f2ed6e?page=38"> Special report > Global cover that counts China</a> <a title="CEO 018 + archive page 39" href="http://viewer.zmags.com/publication/84f2ed6e?page=39"> Special report > Global cover that counts Middl</a> <a title="CEO 018 + archive page 40" href="http://viewer.zmags.com/publication/84f2ed6e?page=40"> Special report > Global cover that counts South</a> <a title="CEO 018 + archive page 41" href="http://viewer.zmags.com/publication/84f2ed6e?page=41"> Special report > Global cover that counts Latin</a> <a title="CEO 018 + archive page 42" href="http://viewer.zmags.com/publication/84f2ed6e?page=42"> Aetna International — empowering people to live h</a> <a title="CEO 018 + archive page 43" href="http://viewer.zmags.com/publication/84f2ed6e?page=43"> Insight > Corporate philanthropy Business </a> <a title="CEO 018 + archive page 44" href="http://viewer.zmags.com/publication/84f2ed6e?page=44"> Insight > Corporate philanthropy CECP board mem</a> <a title="CEO 018 + archive page 45" href="http://viewer.zmags.com/publication/84f2ed6e?page=45"> Insight > Corporate philanthropy projects. Thus</a> <a title="CEO 018 + archive page 46" href="http://viewer.zmags.com/publication/84f2ed6e?page=46"> Insight > Outsourcing Air of certainty As BAA br</a> <a title="CEO 018 + archive page 47" href="http://viewer.zmags.com/publication/84f2ed6e?page=47"> Insight > Outsourcing What are the main tests o</a> <a title="CEO 018 + archive page 48" href="http://viewer.zmags.com/publication/84f2ed6e?page=48"> Company insight > Outsourcing Growth in a cold </a> <a title="CEO 018 + archive page 49" href="http://viewer.zmags.com/publication/84f2ed6e?page=49"> Company insight > Outsourcing </a> <a title="CEO 018 + archive page 50" href="http://viewer.zmags.com/publication/84f2ed6e?page=50"> Insight > Outsourcing </a> <a title="CEO 018 + archive page 51" href="http://viewer.zmags.com/publication/84f2ed6e?page=51"> Insight > Outsourcing Measuring costs Interesti</a> <a title="CEO 018 + archive page 52" href="http://viewer.zmags.com/publication/84f2ed6e?page=52"> Company insight > Outsourcing Changing with the</a> <a title="CEO 018 + archive page 53" href="http://viewer.zmags.com/publication/84f2ed6e?page=53"> Company insight > Outsourcing economies of scal</a> <a title="CEO 018 + archive page 54" href="http://viewer.zmags.com/publication/84f2ed6e?page=54"> Insight > Outsourcing Postal revival The financial</a> <a title="CEO 018 + archive page 55" href="http://viewer.zmags.com/publication/84f2ed6e?page=55"> Insight > Outsourcing “We help the rest of t</a> <a title="CEO 018 + archive page 56" href="http://viewer.zmags.com/publication/84f2ed6e?page=56"> Company insight > Cloud computing Follow the cl</a> <a title="CEO 018 + archive page 57" href="http://viewer.zmags.com/publication/84f2ed6e?page=57"> Company insight > Cloud computing </a> <a title="CEO 018 + archive page 58" href="http://viewer.zmags.com/publication/84f2ed6e?page=58"> Insight > Customer experience management Creating</a> <a title="CEO 018 + archive page 59" href="http://viewer.zmags.com/publication/84f2ed6e?page=59"> Insight > Customer experience management US, Fr</a> <a title="CEO 018 + archive page 60" href="http://viewer.zmags.com/publication/84f2ed6e?page=60"> Company insight > Customer experience management </a> <a title="CEO 018 + archive page 61" href="http://viewer.zmags.com/publication/84f2ed6e?page=61"> Company insight > Customer experience management </a> <a title="CEO 018 + archive page 62" href="http://viewer.zmags.com/publication/84f2ed6e?page=62"> Company insight > Customer experience management </a> <a title="CEO 018 + archive page 63" href="http://viewer.zmags.com/publication/84f2ed6e?page=63"> Company insight > Customer experience management </a> <a title="CEO 018 + archive page 64" href="http://viewer.zmags.com/publication/84f2ed6e?page=64"> Insight > Document management The digital mailroo</a> <a title="CEO 018 + archive page 65" href="http://viewer.zmags.com/publication/84f2ed6e?page=65"> Insight > Document management No more paper pow</a> <a title="CEO 018 + archive page 66" href="http://viewer.zmags.com/publication/84f2ed6e?page=66"> Company insight > Document management Business </a> <a title="CEO 018 + archive page 67" href="http://viewer.zmags.com/publication/84f2ed6e?page=67"> Special report > CEO apologies How to say sorry: </a> <a title="CEO 018 + archive page 68" href="http://viewer.zmags.com/publication/84f2ed6e?page=68"> Special report > CEO apologies </a> <a title="CEO 018 + archive page 69" href="http://viewer.zmags.com/publication/84f2ed6e?page=69"> Special report > CEO apologies apology: remedyi</a> <a title="CEO 018 + archive page 70" href="http://viewer.zmags.com/publication/84f2ed6e?page=70"> Insight > National Business Awards Transformative</a> <a title="CEO 018 + archive page 71" href="http://viewer.zmags.com/publication/84f2ed6e?page=71"> Insight > National Business Awards </a> <a title="CEO 018 + archive page 72" href="http://viewer.zmags.com/publication/84f2ed6e?page=72"> Insight > National Business Awards </a> <a title="CEO 018 + archive page 73" href="http://viewer.zmags.com/publication/84f2ed6e?page=73"> Insight > National Business Awards Big and agile:</a> <a title="CEO 018 + archive page 74" href="http://viewer.zmags.com/publication/84f2ed6e?page=74"> Insight > National Business Awards Recession in</a> <a title="CEO 018 + archive page 75" href="http://viewer.zmags.com/publication/84f2ed6e?page=75"> Insight > National Business Awards Fresh ideas an</a> <a title="CEO 018 + archive page 76" href="http://viewer.zmags.com/publication/84f2ed6e?page=76"> Insight > CSR Striking sustainable gold Busines</a> <a title="CEO 018 + archive page 77" href="http://viewer.zmags.com/publication/84f2ed6e?page=77"> Insight > CSR one-day retreats, two in the last</a> <a title="CEO 018 + archive page 78" href="http://viewer.zmags.com/publication/84f2ed6e?page=78"> Insight > CSR eInveryone's interest Corporate s</a> <a title="CEO 018 + archive page 79" href="http://viewer.zmags.com/publication/84f2ed6e?page=79"> Insight > CSR term. Profitability is, of course</a> <a title="CEO 018 + archive page 80" href="http://viewer.zmags.com/publication/84f2ed6e?page=80"> Insight > CSR Keep it in the family G</a> <a title="CEO 018 + archive page 81" href="http://viewer.zmags.com/publication/84f2ed6e?page=81"> Insight > CSR to convince the other party that </a> <a title="CEO 018 + archive page 82" href="http://viewer.zmags.com/publication/84f2ed6e?page=82"> Insight > CSR developed by Carl Miele under the</a> <a title="CEO 018 + archive page 83" href="http://viewer.zmags.com/publication/84f2ed6e?page=83"> SIMPLY CLEVER Cut costs without cutting </a> <a title="CEO 018 + archive page 84" href="http://viewer.zmags.com/publication/84f2ed6e?page=84"> Aetna International — empowering people to live h</a>