<br />
A Practical Guide to Services<br />
and Service Models<br />
Acknowledgments<br />
We greatly appreciate the contributions of the following BMC Software thought leaders:<br />
Technical Editor: Atwell Williams, Senior Director, Office of the CTO<br />
Content Contributors: Ken Matson, Senior Technology Solutions Specialist, IT<br />
Anthony Orr, Director, Office of the CTO<br />
Richard Peasley, Solution Architect, Consulting Services<br />
Patrick Plewes, Director, Consulting Services<br />
Technical Reviewers: Bill Emmett, Senior Manager, Product Marketing<br />
Kaushik Nanavati, Principal Product Developer<br />
Roy Ritthaler, Senior Director, Solutions Marketing<br />
<a title="A Practical Guide to Services and Service Models page 1" href="http://viewer.zmags.com/publication/85b2ad6b?page=1"> A Practical Guide to Services and Service Models</a>
<a title="A Practical Guide to Services and Service Models page 2" href="http://viewer.zmags.com/publication/85b2ad6b?page=2"> Acknowledgments We greatly appreciate the con</a>
<a title="A Practical Guide to Services and Service Models page 3" href="http://viewer.zmags.com/publication/85b2ad6b?page=3"> BMC Software Table of Contents Introdu</a>
<a title="A Practical Guide to Services and Service Models page 4" href="http://viewer.zmags.com/publication/85b2ad6b?page=4"> </a>
<a title="A Practical Guide to Services and Service Models page 5" href="http://viewer.zmags.com/publication/85b2ad6b?page=5"> Introduction Today, the relationship between IT</a>
<a title="A Practical Guide to Services and Service Models page 6" href="http://viewer.zmags.com/publication/85b2ad6b?page=6"> Introduction The most important takeaway f</a>
<a title="A Practical Guide to Services and Service Models page 7" href="http://viewer.zmags.com/publication/85b2ad6b?page=7"> BMC Software modeling all of your services</a>
<a title="A Practical Guide to Services and Service Models page 8" href="http://viewer.zmags.com/publication/85b2ad6b?page=8"> Introduction 5. Create well-defined roles </a>
<a title="A Practical Guide to Services and Service Models page 9" href="http://viewer.zmags.com/publication/85b2ad6b?page=9"> BMC Software Stage</a>
<a title="A Practical Guide to Services and Service Models page 10" href="http://viewer.zmags.com/publication/85b2ad6b?page=10"> Stage 1: Identify desired outcomes for your servi</a>
<a title="A Practical Guide to Services and Service Models page 11" href="http://viewer.zmags.com/publication/85b2ad6b?page=11"> BMC Software Tasks 1. Build the team. As y</a>
<a title="A Practical Guide to Services and Service Models page 12" href="http://viewer.zmags.com/publication/85b2ad6b?page=12"> Stage 1: Identify desired outcomes for your servi</a>
<a title="A Practical Guide to Services and Service Models page 13" href="http://viewer.zmags.com/publication/85b2ad6b?page=13"> BMC Software Key considerations If your pl</a>
<a title="A Practical Guide to Services and Service Models page 14" href="http://viewer.zmags.com/publication/85b2ad6b?page=14"> Stage 1: Identify desired outcomes for your servi</a>
<a title="A Practical Guide to Services and Service Models page 15" href="http://viewer.zmags.com/publication/85b2ad6b?page=15"> BMC Software Step 3: Determine how you wil</a>
<a title="A Practical Guide to Services and Service Models page 16" href="http://viewer.zmags.com/publication/85b2ad6b?page=16"> Stage 1: Identify desired outcomes for your servi</a>
<a title="A Practical Guide to Services and Service Models page 17" href="http://viewer.zmags.com/publication/85b2ad6b?page=17"> BMC Software 2. Determine the level of gra</a>
<a title="A Practical Guide to Services and Service Models page 18" href="http://viewer.zmags.com/publication/85b2ad6b?page=18"> Stage 2: Define your services </a>
<a title="A Practical Guide to Services and Service Models page 19" href="http://viewer.zmags.com/publication/85b2ad6b?page=19"> BMC Software Before you begin In stage 1, </a>
<a title="A Practical Guide to Services and Service Models page 20" href="http://viewer.zmags.com/publication/85b2ad6b?page=20"> Stage 2: Define your services From the IT </a>
<a title="A Practical Guide to Services and Service Models page 21" href="http://viewer.zmags.com/publication/85b2ad6b?page=21"> BMC Software Tasks 1. Identify how the ser</a>
<a title="A Practical Guide to Services and Service Models page 22" href="http://viewer.zmags.com/publication/85b2ad6b?page=22"> Stage 2: Define your services Key consider</a>
<a title="A Practical Guide to Services and Service Models page 23" href="http://viewer.zmags.com/publication/85b2ad6b?page=23"> BMC Software function. Alternatively, some</a>
<a title="A Practical Guide to Services and Service Models page 24" href="http://viewer.zmags.com/publication/85b2ad6b?page=24"> Stage 2: Define your services Tasks 1. Rev</a>
<a title="A Practical Guide to Services and Service Models page 25" href="http://viewer.zmags.com/publication/85b2ad6b?page=25"> BMC Software Make sure your service groupi</a>
<a title="A Practical Guide to Services and Service Models page 26" href="http://viewer.zmags.com/publication/85b2ad6b?page=26"> Stage 2: Define your services This might s</a>
<a title="A Practical Guide to Services and Service Models page 27" href="http://viewer.zmags.com/publication/85b2ad6b?page=27"> BMC Software » You have data in another </a>
<a title="A Practical Guide to Services and Service Models page 28" href="http://viewer.zmags.com/publication/85b2ad6b?page=28"> Stage 3: Model your service </a>
<a title="A Practical Guide to Services and Service Models page 29" href="http://viewer.zmags.com/publication/85b2ad6b?page=29"> BMC Software to those stages and repeat th</a>
<a title="A Practical Guide to Services and Service Models page 30" href="http://viewer.zmags.com/publication/85b2ad6b?page=30"> Stage 3: Model your service » Modeling too</a>
<a title="A Practical Guide to Services and Service Models page 31" href="http://viewer.zmags.com/publication/85b2ad6b?page=31"> BMC Software tool in the network operation</a>
<a title="A Practical Guide to Services and Service Models page 32" href="http://viewer.zmags.com/publication/85b2ad6b?page=32"> Stage 3: Model your service For smaller se</a>
<a title="A Practical Guide to Services and Service Models page 33" href="http://viewer.zmags.com/publication/85b2ad6b?page=33"> BMC Software Tasks 1. Engage SMEs to deter</a>
<a title="A Practical Guide to Services and Service Models page 34" href="http://viewer.zmags.com/publication/85b2ad6b?page=34"> Stage 3: Model your service case, the attr</a>
<a title="A Practical Guide to Services and Service Models page 35" href="http://viewer.zmags.com/publication/85b2ad6b?page=35"> BMC Software Figure 5 depicts a simplified</a>
<a title="A Practical Guide to Services and Service Models page 36" href="http://viewer.zmags.com/publication/85b2ad6b?page=36"> Stage 3: Model your service Key considerat</a>
<a title="A Practical Guide to Services and Service Models page 37" href="http://viewer.zmags.com/publication/85b2ad6b?page=37"> BMC Software knowledge or experience gathe</a>
<a title="A Practical Guide to Services and Service Models page 38" href="http://viewer.zmags.com/publication/85b2ad6b?page=38"> Stage 3: Model your service Begin test cas</a>
<a title="A Practical Guide to Services and Service Models page 39" href="http://viewer.zmags.com/publication/85b2ad6b?page=39"> BMC Software Photo credit: Tito Wong / Shutterst</a>
<a title="A Practical Guide to Services and Service Models page 40" href="http://viewer.zmags.com/publication/85b2ad6b?page=40"> Stage 4: Operate and maintain the service model </a>
<a title="A Practical Guide to Services and Service Models page 41" href="http://viewer.zmags.com/publication/85b2ad6b?page=41"> BMC Software Key considerations Understand</a>
<a title="A Practical Guide to Services and Service Models page 42" href="http://viewer.zmags.com/publication/85b2ad6b?page=42"> Stage 4: Operate and maintain the service model </a>
<a title="A Practical Guide to Services and Service Models page 43" href="http://viewer.zmags.com/publication/85b2ad6b?page=43"> BMC Software Step 3: Initiate measurement </a>
<a title="A Practical Guide to Services and Service Models page 44" href="http://viewer.zmags.com/publication/85b2ad6b?page=44"> Stage 4: Operate and maintain the service model </a>
<a title="A Practical Guide to Services and Service Models page 45" href="http://viewer.zmags.com/publication/85b2ad6b?page=45"> BMC Software Once you’ve decided upon your</a>
<a title="A Practical Guide to Services and Service Models page 46" href="http://viewer.zmags.com/publication/85b2ad6b?page=46"> Stage 4: Operate and maintain the service model </a>
<a title="A Practical Guide to Services and Service Models page 47" href="http://viewer.zmags.com/publication/85b2ad6b?page=47"> BMC Software Who is the most logical perso</a>
<a title="A Practical Guide to Services and Service Models page 48" href="http://viewer.zmags.com/publication/85b2ad6b?page=48"> Stage 4: Operate and maintain the service model </a>
<a title="A Practical Guide to Services and Service Models page 49" href="http://viewer.zmags.com/publication/85b2ad6b?page=49"> BMC Software see positive changes in the se</a>
<a title="A Practical Guide to Services and Service Models page 50" href="http://viewer.zmags.com/publication/85b2ad6b?page=50"> Stage 5: Continually refine the model abou</a>
<a title="A Practical Guide to Services and Service Models page 51" href="http://viewer.zmags.com/publication/85b2ad6b?page=51"> BMC Software 2. Review the processes for u</a>
<a title="A Practical Guide to Services and Service Models page 52" href="http://viewer.zmags.com/publication/85b2ad6b?page=52"> Stage 5: Continually refine the model Step</a>
<a title="A Practical Guide to Services and Service Models page 53" href="http://viewer.zmags.com/publication/85b2ad6b?page=53"> BMC Software Stick to the numbers. You mi</a>
<a title="A Practical Guide to Services and Service Models page 54" href="http://viewer.zmags.com/publication/85b2ad6b?page=54"> Stage 5: Continually refine the model Key </a>
<a title="A Practical Guide to Services and Service Models page 55" href="http://viewer.zmags.com/publication/85b2ad6b?page=55"> BMC Software E</a>
<a title="A Practical Guide to Services and Service Models page 56" href="http://viewer.zmags.com/publication/85b2ad6b?page=56"> Business Runs on IT. IT Runs on BMC Software. Bus</a>