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<br /> Virksomheder som tager stilling. Bæredygtighed og individualisering to megatrends.<br /> Eksklusivitet giver Øget engagement. Forbrugernes tålmodighed varer i 45 sekunder.<br /> – creating the<br /> brand communities<br /> of tomorrow<br /> communication magazine #<br /> F� v��e�<br /> ������� �i�it���<br /> �e� a� �����l��<br /> �i� ��� v��e�<br /> ���ed�����!<br /> Ændrede<br /> spilleregler<br /> mellem kunde og virksomhed<br /> 02<br /> Kunderelationer på en ny måde<br /> Ylva Ekborn<br /> Administrerende direktør<br /> i PostNord Strålfors Group<br /> Smarter Communication Magazine<br /> udgives af PostNord Strålfors Group AB<br /> Ansvarshavende redaktør:<br /> Elisabeth Wesselson,<br /> Head of Staff<br /> elisabeth.wesselson@stralfors.se<br /> Produktion:<br /> www.valuenotnois<a title="20191102-Smarter-2019-2-DA-ZMAG page 1" href="http://viewer.zmags.com/publication/892597eb?page=1"> Virksomheder som tager stilling. Bæredygtighed og</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 2" href="http://viewer.zmags.com/publication/892597eb?page=2"> 02 Kunderelationer på en ny måde </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 3" href="http://viewer.zmags.com/publication/892597eb?page=3"> 03 Virksomheder som tager stilling. Bæredygtig</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 4" href="http://viewer.zmags.com/publication/892597eb?page=4"> 04 Fremtidsforskning Hvilken vej går kunden</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 5" href="http://viewer.zmags.com/publication/892597eb?page=5"> 05 </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 6" href="http://viewer.zmags.com/publication/892597eb?page=6"> 06Fremtidsforskning </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 7" href="http://viewer.zmags.com/publication/892597eb?page=7"> Nu er den fremtid her, som man har talt om i 30 å</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 8" href="http://viewer.zmags.com/publication/892597eb?page=8"> 08 Fremtidsforskning Vor tids megatren</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 9" href="http://viewer.zmags.com/publication/892597eb?page=9"> 09 ”Hvis jeg havde spurgt folk, hvad de øns</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 10" href="http://viewer.zmags.com/publication/892597eb?page=10"> 10Kort fortalt Virtuelle veje til forbrugeren I </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 11" href="http://viewer.zmags.com/publication/892597eb?page=11"> Flere emojis i retten Hvad betyder en højhælet s</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 12" href="http://viewer.zmags.com/publication/892597eb?page=12"> 8 12 Forbrugermagt konsekvenser </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 13" href="http://viewer.zmags.com/publication/892597eb?page=13"> hvis de ikke har mulighed for at bestemme selv. (</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 14" href="http://viewer.zmags.com/publication/892597eb?page=14"> 14 Forbrugermagt </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 15" href="http://viewer.zmags.com/publication/892597eb?page=15"> To tredjedele af respondenterne i Edelmans Ea</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 16" href="http://viewer.zmags.com/publication/892597eb?page=16"> 16Forbrugermagt Eksklusivitet overvinder reklame</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 17" href="http://viewer.zmags.com/publication/892597eb?page=17"> 17 </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 18" href="http://viewer.zmags.com/publication/892597eb?page=18"> 18Forbrugermagt Indhold og </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 19" href="http://viewer.zmags.com/publication/892597eb?page=19"> ”Bäst på vego?” rækker ud over de sociale medier </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 20" href="http://viewer.zmags.com/publication/892597eb?page=20"> 20Mobilbetalinger Etik+teknologi skaber nordisk </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 21" href="http://viewer.zmags.com/publication/892597eb?page=21"> 21 </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 22" href="http://viewer.zmags.com/publication/892597eb?page=22"> 22Mobilbetalinger FOTO:Privat Tidligere i år va</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 23" href="http://viewer.zmags.com/publication/892597eb?page=23"> 23 Nye apps med fokus på at opfylde drømme Få h</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 24" href="http://viewer.zmags.com/publication/892597eb?page=24"> 24Finansielle tjenester Trip to Paris </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 25" href="http://viewer.zmags.com/publication/892597eb?page=25"> , 21 25 ri t rp </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 26" href="http://viewer.zmags.com/publication/892597eb?page=26"> 26Finansielle tjenester Hjælp til at navigere ef</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 27" href="http://viewer.zmags.com/publication/892597eb?page=27"> </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 28" href="http://viewer.zmags.com/publication/892597eb?page=28"> 28Programmering Hellere holdning end </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 29" href="http://viewer.zmags.com/publication/892597eb?page=29"> 29 </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 30" href="http://viewer.zmags.com/publication/892597eb?page=30"> 30 Programmering </a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 31" href="http://viewer.zmags.com/publication/892597eb?page=31"> Professor Processor taler om, hvad andre i comput</a> <a title="20191102-Smarter-2019-2-DA-ZMAG page 32" href="http://viewer.zmags.com/publication/892597eb?page=32"> SVERIGE PORTO BETALT PORT PAYÉ Afsender: Pos</a>