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<br /> InternetRetailing<br /> UK Top500 2016<br /> The UK’s top ecommerce and cross-channel retailers<br /> www.internetretailing.net/IRUK<br /> <br /> Meet the team...<br /> Ian Jindal<br /> Editor-in-Chief<br /> Publisher, speaker,<br /> advisor and NED, Ian<br /> leads our editorial and<br /> research businesses.<br /> ian@internetretailing.net<br /> Jonathan Wright<br /> Editor<br /> Jonathan is an editor<br /> and writer who has<br /> written extensively<br /> about digital business and culture.<br /> jonathan@internetretailing.net<br /> Chloe Rigby<br /> Editor<br /> Chloe is the editor of<br /> InternetRetailing.net<br /> and an award-winning<br /> business journalist.<br /> chloe@internetretailing.net<br /> Martin Shaw<br /> Senior Researcher<br /> Martin devises<br /> <a title="IRUK Top500 page 1" href="http://viewer.zmags.com/publication/8961c0b8?page=1"> InternetRetailing UK Top500 2016 The UK’s top e</a> <a title="IRUK Top500 page 2" href="http://viewer.zmags.com/publication/8961c0b8?page=2"> </a> <a title="IRUK Top500 page 3" href="http://viewer.zmags.com/publication/8961c0b8?page=3"> Meet the team... Ian Jindal Editor-in-Chief Publi</a> <a title="IRUK Top500 page 4" href="http://viewer.zmags.com/publication/8961c0b8?page=4"> 4 Research parameters What constitutes a re</a> <a title="IRUK Top500 page 5" href="http://viewer.zmags.com/publication/8961c0b8?page=5"> Research at a glance The elements included in ea</a> <a title="IRUK Top500 page 6" href="http://viewer.zmags.com/publication/8961c0b8?page=6"> 6 From the Editor-in-Chief Introduction We</a> <a title="IRUK Top500 page 7" href="http://viewer.zmags.com/publication/8961c0b8?page=7"> Our metrics Our research covered seven Performanc</a> <a title="IRUK Top500 page 8" href="http://viewer.zmags.com/publication/8961c0b8?page=8"> 8 Advisory Board Advisory Board Our thanks</a> <a title="IRUK Top500 page 9" href="http://viewer.zmags.com/publication/8961c0b8?page=9"> Sponsor comment 9 Online retail cross-borde</a> <a title="IRUK Top500 page 10" href="http://viewer.zmags.com/publication/8961c0b8?page=10"> 10 The IRUK 500 The full rundown of the IRUK 500</a> <a title="IRUK Top500 page 11" href="http://viewer.zmags.com/publication/8961c0b8?page=11"> Top150 Accessorize </a> <a title="IRUK Top500 page 12" href="http://viewer.zmags.com/publication/8961c0b8?page=12"> 12 The Customer Delivering cross-channel cu</a> <a title="IRUK Top500 page 13" href="http://viewer.zmags.com/publication/8961c0b8?page=13"> The Customer 13 Consumer Electronics Oth</a> <a title="IRUK Top500 page 14" href="http://viewer.zmags.com/publication/8961c0b8?page=14"> 14 Operations and Logistics Competitive del</a> <a title="IRUK Top500 page 15" href="http://viewer.zmags.com/publication/8961c0b8?page=15"> commonly found delivery option – at 63% of retail</a> <a title="IRUK Top500 page 16" href="http://viewer.zmags.com/publication/8961c0b8?page=16"> 16 Merchandising Search and research made e</a> <a title="IRUK Top500 page 17" href="http://viewer.zmags.com/publication/8961c0b8?page=17"> This changing list reflects the continuous de</a> <a title="IRUK Top500 page 18" href="http://viewer.zmags.com/publication/8961c0b8?page=18"> 18 Brand Engagement Reach out to customers </a> <a title="IRUK Top500 page 19" href="http://viewer.zmags.com/publication/8961c0b8?page=19"> Brand Engagement 19 Social Media Usage by the</a> <a title="IRUK Top500 page 20" href="http://viewer.zmags.com/publication/8961c0b8?page=20"> 20 Mobile and Cross-channel Serving on-the-</a> <a title="IRUK Top500 page 21" href="http://viewer.zmags.com/publication/8961c0b8?page=21"> average is 1.0. Eighty, or 16%, of the Top500 ret</a> <a title="IRUK Top500 page 22" href="http://viewer.zmags.com/publication/8961c0b8?page=22"> 22 Strategy and Innovation Close and conven</a> <a title="IRUK Top500 page 23" href="http://viewer.zmags.com/publication/8961c0b8?page=23"> Index, as we explain on page 29. Price comparis</a> <a title="IRUK Top500 page 24" href="http://viewer.zmags.com/publication/8961c0b8?page=24"> 24 The subscription model and retail From s</a> <a title="IRUK Top500 page 25" href="http://viewer.zmags.com/publication/8961c0b8?page=25"> Travel companies 25 New kinds of journeys </a> <a title="IRUK Top500 page 26" href="http://viewer.zmags.com/publication/8961c0b8?page=26"> 26 Marketplaces New retail patterns The in</a> <a title="IRUK Top500 page 27" href="http://viewer.zmags.com/publication/8961c0b8?page=27"> IREU 500 27 Introducing the IREU 500 At In</a> <a title="IRUK Top500 page 28" href="http://viewer.zmags.com/publication/8961c0b8?page=28"> 28 New research Ongoing research – the Inde</a> <a title="IRUK Top500 page 29" href="http://viewer.zmags.com/publication/8961c0b8?page=29"> New research 29 The InternetRetailin</a> <a title="IRUK Top500 page 30" href="http://viewer.zmags.com/publication/8961c0b8?page=30"> 30 Knowledge Partners Thank you Thanks to </a> <a title="IRUK Top500 page 31" href="http://viewer.zmags.com/publication/8961c0b8?page=31"> Editors: Chloe Rigby and Jonathan Wright Editor-i</a> <a title="IRUK Top500 page 32" href="http://viewer.zmags.com/publication/8961c0b8?page=32"> </a>