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<br /> Shattering the Glass Ceiling x Why Relationships Matter x Lessons for the Property Management Industry from Nordstrom<br /> Sustainability Is Not Optional x FIve Star Sponsor Profile: Capital Canopies x 2018 David Hillman Memorial Sponsorship<br /> www.pma-dc.org • www.bestapartmentsindc.com<br /> THE PROPERTY MANAGEMENT STAFFING SPECIALISTS<br /> www.InterSolutionsInc.com<br /> PMA’s 2018<br /> Platinum Sponsors<br /> 2 www.pma-dc.org www.bestapartmentsindc.com<br /> Show Stopping<br /> Peter Pollak<br /> We made the right decision. Moving PMEXPO back to<br /> FedEx Field was a stroke of genius. Easily accessible from<br /> the Beltway with plenty of free parking, the Club Level<br /> served as the perfect host for the industry’s largest and<br /> most effective one-day trade show. Dubbing PMEXPO<br /> a trade show is a misnomer. PMEXPO e<a title="BulletinMay2018 page 1" href="http://viewer.zmags.com/publication/8d5ce1b9?page=1"> Shattering the Glass Ceiling x Why Relationships </a> <a title="BulletinMay2018 page 2" href="http://viewer.zmags.com/publication/8d5ce1b9?page=2"> THE PROPERTY MANAGEMENT STAFFING SPECIALISTS www</a> <a title="BulletinMay2018 page 3" href="http://viewer.zmags.com/publication/8d5ce1b9?page=3"> Show Stopping Peter Pollak We made the righ</a> <a title="BulletinMay2018 page 4" href="http://viewer.zmags.com/publication/8d5ce1b9?page=4"> PMA Calendar 2018 Leasing Summit: Body Language</a> <a title="BulletinMay2018 page 5" href="http://viewer.zmags.com/publication/8d5ce1b9?page=5"> The Buzz How to Improve Team Member Performance </a> <a title="BulletinMay2018 page 6" href="http://viewer.zmags.com/publication/8d5ce1b9?page=6"> www.pma-dc.org 6 www.pma-dc.org </a> <a title="BulletinMay2018 page 7" href="http://viewer.zmags.com/publication/8d5ce1b9?page=7"> Body language plays a vital part in marketing a p</a> <a title="BulletinMay2018 page 8" href="http://viewer.zmags.com/publication/8d5ce1b9?page=8"> How to Improve Team Member Performance Millenn</a> <a title="BulletinMay2018 page 9" href="http://viewer.zmags.com/publication/8d5ce1b9?page=9"> A third key is to create an environment and workp</a> <a title="BulletinMay2018 page 10" href="http://viewer.zmags.com/publication/8d5ce1b9?page=10"> May 2018 General Membership Meeting Conquering th</a> <a title="BulletinMay2018 page 11" href="http://viewer.zmags.com/publication/8d5ce1b9?page=11"> About the Presenter Dr. Sharon Meit Abrahams, Dir</a> <a title="BulletinMay2018 page 12" href="http://viewer.zmags.com/publication/8d5ce1b9?page=12"> Lessons From Nordstrom in Earning Customer Trust </a> <a title="BulletinMay2018 page 13" href="http://viewer.zmags.com/publication/8d5ce1b9?page=13"> Kim wanted to emulate the Opening Ceremony used i</a> <a title="BulletinMay2018 page 14" href="http://viewer.zmags.com/publication/8d5ce1b9?page=14"> The New Competitive Necessity: Sustainability in </a> <a title="BulletinMay2018 page 15" href="http://viewer.zmags.com/publication/8d5ce1b9?page=15"> No Ifs, Ands or Buts About It Using the word i</a> <a title="BulletinMay2018 page 16" href="http://viewer.zmags.com/publication/8d5ce1b9?page=16"> requires X number of leases per month to meet fin</a> <a title="BulletinMay2018 page 17" href="http://viewer.zmags.com/publication/8d5ce1b9?page=17"> Tom’s Blog Why Relationships Matter In his book,</a> <a title="BulletinMay2018 page 18" href="http://viewer.zmags.com/publication/8d5ce1b9?page=18"> larger group). Brooks notes that cross-class asso</a> <a title="BulletinMay2018 page 19" href="http://viewer.zmags.com/publication/8d5ce1b9?page=19"> How to Prevent and Handle Workplace Incivility an</a> <a title="BulletinMay2018 page 20" href="http://viewer.zmags.com/publication/8d5ce1b9?page=20"> Five-Star Sponsor Spotlight Want a fast, attra</a> <a title="BulletinMay2018 page 21" href="http://viewer.zmags.com/publication/8d5ce1b9?page=21"> Capital Canopies also offers awnings and canopies</a> <a title="BulletinMay2018 page 22" href="http://viewer.zmags.com/publication/8d5ce1b9?page=22"> possible damage from discarded cigarettes or othe</a> <a title="BulletinMay2018 page 23" href="http://viewer.zmags.com/publication/8d5ce1b9?page=23"> Shattering the Glass Ceiling at PMEXPO At PMEX</a> <a title="BulletinMay2018 page 24" href="http://viewer.zmags.com/publication/8d5ce1b9?page=24"> Unexpected Learning Opportunities Next, Toni aske</a> <a title="BulletinMay2018 page 25" href="http://viewer.zmags.com/publication/8d5ce1b9?page=25"> things than senior executives. Cindy admitted tha</a> <a title="BulletinMay2018 page 26" href="http://viewer.zmags.com/publication/8d5ce1b9?page=26"> April Photo Gallery Photos courtesy of Commercial</a> <a title="BulletinMay2018 page 27" href="http://viewer.zmags.com/publication/8d5ce1b9?page=27"> PMEXPO exhibitors captured attendee contact infor</a> <a title="BulletinMay2018 page 28" href="http://viewer.zmags.com/publication/8d5ce1b9?page=28"> JMR Construction Services has tools and services </a> <a title="BulletinMay2018 page 29" href="http://viewer.zmags.com/publication/8d5ce1b9?page=29"> Reduce waste and recycle more now at your apartme</a> <a title="BulletinMay2018 page 30" href="http://viewer.zmags.com/publication/8d5ce1b9?page=30"> Operations Corner Asbestos Misconceptions Unveile</a> <a title="BulletinMay2018 page 31" href="http://viewer.zmags.com/publication/8d5ce1b9?page=31"> Subpart m require an asbestos survey prior to ren</a> <a title="BulletinMay2018 page 32" href="http://viewer.zmags.com/publication/8d5ce1b9?page=32"> 32 www.pma-dc.org </a> <a title="BulletinMay2018 page 33" href="http://viewer.zmags.com/publication/8d5ce1b9?page=33"> Summer Classic Activities There are plenty of opt</a> <a title="BulletinMay2018 page 34" href="http://viewer.zmags.com/publication/8d5ce1b9?page=34"> Summer Classic Sponsorship Opportunities Choose a</a> <a title="BulletinMay2018 page 35" href="http://viewer.zmags.com/publication/8d5ce1b9?page=35"> What’s Trending in Multifamily Residential Real E</a> <a title="BulletinMay2018 page 36" href="http://viewer.zmags.com/publication/8d5ce1b9?page=36"> Honoring an Icon: PMA 2018 David Hillman Memorial</a> <a title="BulletinMay2018 page 37" href="http://viewer.zmags.com/publication/8d5ce1b9?page=37"> 2018 Leasing Professional Awards Recognizing the </a> <a title="BulletinMay2018 page 38" href="http://viewer.zmags.com/publication/8d5ce1b9?page=38"> ASSOCIATE MEMBER DIGEST PMEXPO Best Booth Awards</a> <a title="BulletinMay2018 page 39" href="http://viewer.zmags.com/publication/8d5ce1b9?page=39"> Another Best in Show was eWrit Filings LLC with a</a> <a title="BulletinMay2018 page 40" href="http://viewer.zmags.com/publication/8d5ce1b9?page=40"> provided. This contest will continue to promote C</a> <a title="BulletinMay2018 page 41" href="http://viewer.zmags.com/publication/8d5ce1b9?page=41"> Participate in the PMA-AOBA Wage and Benefit Surv</a> <a title="BulletinMay2018 page 42" href="http://viewer.zmags.com/publication/8d5ce1b9?page=42"> PROPERTY MANAGER SOLUTIONS When considering the</a> <a title="BulletinMay2018 page 43" href="http://viewer.zmags.com/publication/8d5ce1b9?page=43"> Committee Corner The following is a short recap o</a> <a title="BulletinMay2018 page 44" href="http://viewer.zmags.com/publication/8d5ce1b9?page=44"> Community Service Committee The Committee held an</a> <a title="BulletinMay2018 page 45" href="http://viewer.zmags.com/publication/8d5ce1b9?page=45"> Toastmasters Club PMA’s Toastmasters Club typical</a> <a title="BulletinMay2018 page 46" href="http://viewer.zmags.com/publication/8d5ce1b9?page=46"> PMA’s 2018 Five-Star Sponsors 46 w</a>