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<br /> ISSUE 56 | JANUARY 2016<br /> <br /> NEW LOOK:<br /> GLOBAL SIGHTS<br /> Jack Smith, Group Digital Director, and Sally Heath,<br /> Ecommerce Director, on international and category expansion<br /> INSIDE OUR `INTO MATURITY' EDITION:<br /> ] A CIO'S VIEW P26<br /> ] PROFITING FROM BLACK FRIDAY P34<br /> ] EXPERIENCING THE HIGH STREET P40<br /> ] THE NEXT 10 YEARS OF MOBILE P44<br /> ISSUE 56 | JANUARY 2016<br /> NEXT FROM INTERNET RETAILING<br /> InternetRetailing Expo 27 & 28 April 2016<br /> Full details at www.internetretailingexpo.com<br /> 87% only 41%<br /> of consumers of uk retailers<br /> abandon online send basket<br /> shopping carts reminder emails<br /> Could you do more to bring<br /> customers back?<br /> Abandoned baskets are low-hanging fruit for retailers. And with the Bronto<br /> Marketing Platform, commerce marketers can easily convert more shoppers<br /> into buye<a title="InternetRetailing January 2016 page 1" href="http://viewer.zmags.com/publication/916ffeee?page=1"> ISSUE 56 | JANUARY 2016</a> <a title="InternetRetailing January 2016 page 2" href="http://viewer.zmags.com/publication/916ffeee?page=2"> </a> <a title="InternetRetailing January 2016 page 3" href="http://viewer.zmags.com/publication/916ffeee?page=3"> NEW LOOK: GLOBAL SIGHTS Jack Smith, Group Digital</a> <a title="InternetRetailing January 2016 page 4" href="http://viewer.zmags.com/publication/916ffeee?page=4"> 87% only 41% of consumers </a> <a title="InternetRetailing January 2016 page 5" href="http://viewer.zmags.com/publication/916ffeee?page=5"> Contents </a> <a title="InternetRetailing January 2016 page 6" href="http://viewer.zmags.com/publication/916ffeee?page=6"> Editor’s comment Christmas seems like an age ago</a> <a title="InternetRetailing January 2016 page 7" href="http://viewer.zmags.com/publication/916ffeee?page=7"> </a> <a title="InternetRetailing January 2016 page 8" href="http://viewer.zmags.com/publication/916ffeee?page=8"> Chloe Rigby highlights recent industry changes bu</a> <a title="InternetRetailing January 2016 page 9" href="http://viewer.zmags.com/publication/916ffeee?page=9"> NEWS RESULTS FOR MAJESTIC WINE TRANSFORMATI</a> <a title="InternetRetailing January 2016 page 10" href="http://viewer.zmags.com/publication/916ffeee?page=10"> Spotlight: James Lovell Retail Commerce Solutions</a> <a title="InternetRetailing January 2016 page 11" href="http://viewer.zmags.com/publication/916ffeee?page=11"> NEWS Read more of Paul Skeldon’s insight into t</a> <a title="InternetRetailing January 2016 page 12" href="http://viewer.zmags.com/publication/916ffeee?page=12"> NEW LOOK: GLOBAL SIGHTS </a> <a title="InternetRetailing January 2016 page 13" href="http://viewer.zmags.com/publication/916ffeee?page=13"> INTERVIEW </a> <a title="InternetRetailing January 2016 page 14" href="http://viewer.zmags.com/publication/916ffeee?page=14"> instantly eliminating the language barriers for c</a> <a title="InternetRetailing January 2016 page 15" href="http://viewer.zmags.com/publication/916ffeee?page=15"> INTERVIEW the existing platform. Initially, </a> <a title="InternetRetailing January 2016 page 16" href="http://viewer.zmags.com/publication/916ffeee?page=16"> </a> <a title="InternetRetailing January 2016 page 17" href="http://viewer.zmags.com/publication/916ffeee?page=17"> COMMENT Multichannel Retail in Europe Lo</a> <a title="InternetRetailing January 2016 page 18" href="http://viewer.zmags.com/publication/916ffeee?page=18"> MEASURING XMAS Shoppers flocked online in the </a> <a title="InternetRetailing January 2016 page 19" href="http://viewer.zmags.com/publication/916ffeee?page=19"> DASHBOARD retail industry as consume</a> <a title="InternetRetailing January 2016 page 20" href="http://viewer.zmags.com/publication/916ffeee?page=20"> Learn, adapt and evolve or get left behind; the F</a> <a title="InternetRetailing January 2016 page 21" href="http://viewer.zmags.com/publication/916ffeee?page=21"> ADVERTORIAL: VIRTUAL STOCK </a> <a title="InternetRetailing January 2016 page 22" href="http://viewer.zmags.com/publication/916ffeee?page=22"> The InternetRetailing UK Top500 Report 2016 – our</a> <a title="InternetRetailing January 2016 page 23" href="http://viewer.zmags.com/publication/916ffeee?page=23"> IRUK500 2016 both size</a> <a title="InternetRetailing January 2016 page 24" href="http://viewer.zmags.com/publication/916ffeee?page=24"> The Merchandising Dimension Merchandising is one</a> <a title="InternetRetailing January 2016 page 25" href="http://viewer.zmags.com/publication/916ffeee?page=25"> MERCHANDISING shoppers type in the search ba</a> <a title="InternetRetailing January 2016 page 26" href="http://viewer.zmags.com/publication/916ffeee?page=26"> Hear feelunique’s Story – How to Enhance Brand Im</a> <a title="InternetRetailing January 2016 page 27" href="http://viewer.zmags.com/publication/916ffeee?page=27"> COMMENT Are you amongst Europe’s Top 500? </a> <a title="InternetRetailing January 2016 page 28" href="http://viewer.zmags.com/publication/916ffeee?page=28"> This guest article has been written for InternetR</a> <a title="InternetRetailing January 2016 page 29" href="http://viewer.zmags.com/publication/916ffeee?page=29"> INTERNET RETAILING: CUSTOMER in t</a> <a title="InternetRetailing January 2016 page 30" href="http://viewer.zmags.com/publication/916ffeee?page=30"> that many Chief Customer Officers are not CX prac</a> <a title="InternetRetailing January 2016 page 31" href="http://viewer.zmags.com/publication/916ffeee?page=31"> </a> <a title="InternetRetailing January 2016 page 32" href="http://viewer.zmags.com/publication/916ffeee?page=32"> Michael Clarke Sales Director, PFSweb WHICH SER</a> <a title="InternetRetailing January 2016 page 33" href="http://viewer.zmags.com/publication/916ffeee?page=33"> ADVERTORIAL: PFSWEB </a> <a title="InternetRetailing January 2016 page 34" href="http://viewer.zmags.com/publication/916ffeee?page=34"> Revenue Rescue: Saving Sales When Shoppers Stray </a> <a title="InternetRetailing January 2016 page 35" href="http://viewer.zmags.com/publication/916ffeee?page=35"> A commercial, comparative performance index of ec</a> <a title="InternetRetailing January 2016 page 36" href="http://viewer.zmags.com/publication/916ffeee?page=36"> Maturing into a profitable black friday? Is Black</a> <a title="InternetRetailing January 2016 page 37" href="http://viewer.zmags.com/publication/916ffeee?page=37"> INTERNET RETAILING: STRATEGY Alth</a> <a title="InternetRetailing January 2016 page 38" href="http://viewer.zmags.com/publication/916ffeee?page=38"> While there is the obvious experience for the</a> <a title="InternetRetailing January 2016 page 39" href="http://viewer.zmags.com/publication/916ffeee?page=39"> A Perf A commercial, comparati</a> <a title="InternetRetailing January 2016 page 40" href="http://viewer.zmags.com/publication/916ffeee?page=40"> The following guest article has been written for </a> <a title="InternetRetailing January 2016 page 41" href="http://viewer.zmags.com/publication/916ffeee?page=41"> INTERNET RETAILING: IT o</a> <a title="InternetRetailing January 2016 page 42" href="http://viewer.zmags.com/publication/916ffeee?page=42"> The following guest article has been written for </a> <a title="InternetRetailing January 2016 page 43" href="http://viewer.zmags.com/publication/916ffeee?page=43"> IN STORE: CUSTOMER line the purch</a> <a title="InternetRetailing January 2016 page 44" href="http://viewer.zmags.com/publication/916ffeee?page=44"> Innovation momentum for 2016 The final mile has b</a> <a title="InternetRetailing January 2016 page 45" href="http://viewer.zmags.com/publication/916ffeee?page=45"> IN STORE: OPERATIONS providers such as Coll</a> <a title="InternetRetailing January 2016 page 46" href="http://viewer.zmags.com/publication/916ffeee?page=46"> M-retailing: the next 10 years Predicting where a</a> <a title="InternetRetailing January 2016 page 47" href="http://viewer.zmags.com/publication/916ffeee?page=47"> MOBILE: STRATEGY </a> <a title="InternetRetailing January 2016 page 48" href="http://viewer.zmags.com/publication/916ffeee?page=48"> you can narrow down the results by mood by search</a> <a title="InternetRetailing January 2016 page 49" href="http://viewer.zmags.com/publication/916ffeee?page=49"> We have the UK's leading B2B ecommerce website, o</a> <a title="InternetRetailing January 2016 page 50" href="http://viewer.zmags.com/publication/916ffeee?page=50"> This guest article has been written for InternetR</a> <a title="InternetRetailing January 2016 page 51" href="http://viewer.zmags.com/publication/916ffeee?page=51"> MOBILE: CUSTOMER shampoo bottles,</a> <a title="InternetRetailing January 2016 page 52" href="http://viewer.zmags.com/publication/916ffeee?page=52"> Insight around the world EMMA HERROD, EDIT</a> <a title="InternetRetailing January 2016 page 53" href="http://viewer.zmags.com/publication/916ffeee?page=53"> INSIGHT JIM BURNS, SALES MANAGER, </a> <a title="InternetRetailing January 2016 page 54" href="http://viewer.zmags.com/publication/916ffeee?page=54"> </a> <a title="InternetRetailing January 2016 page 55" href="http://viewer.zmags.com/publication/916ffeee?page=55"> NOW & NEXT A peek at the </a> <a title="InternetRetailing January 2016 page 56" href="http://viewer.zmags.com/publication/916ffeee?page=56"> bathroom design consultants with online design an</a> <a title="InternetRetailing January 2016 page 57" href="http://viewer.zmags.com/publication/916ffeee?page=57"> </a> <a title="InternetRetailing January 2016 page 58" href="http://viewer.zmags.com/publication/916ffeee?page=58"> ECOMMERCE </a> <a title="InternetRetailing January 2016 page 59" href="http://viewer.zmags.com/publication/916ffeee?page=59"> ECOMMERCE </a> <a title="InternetRetailing January 2016 page 60" href="http://viewer.zmags.com/publication/916ffeee?page=60"> OPERATIONS, LOGISTICS & ORDER MANAGEMENT </a> <a title="InternetRetailing January 2016 page 61" href="http://viewer.zmags.com/publication/916ffeee?page=61"> </a> <a title="InternetRetailing January 2016 page 62" href="http://viewer.zmags.com/publication/916ffeee?page=62"> </a>