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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> July, 2011 AN EYE ON THE INDUSTRY SINCE 1970 Vol. 22, Issue 7<br /> NATIONAL HARDWARE SHOW® 2011<br /> INNOVATIVE PRODUCT TRENDS<br /> PAGE 8<br /> BOSCH BREAKS THE DECIBEL BARRIER<br /> EXCLUSIVE INTERVIEW WITH JOHN IACOVIELLO<br /> PAGE 34<br /> LIFESTYLE ELEMENTS<br /> THE LATEST IN LUXURY DESIGN<br /> PAGE 64<br /> Printed on Recycled Paper<br /> 10% Post Consumer<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> <br /> <br /> AS I SEE IT<br /> <br /> ELLE’S VIEW<br /> •<br /> • AS I SEE IT<br /> “Be the Change You Want<br /> to See in the World.”<br /> —MAHATMA GANDHI<br /> B<br /> etween economic challenges, public scandals and political elections<br /> ramping up, every day the news creates feelings of unrest and<br /> dissatisf<a title="July '11 page 1" href="http://viewer.zmags.com/publication/947789fc?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. S</a> <a title="July '11 page 2" href="http://viewer.zmags.com/publication/947789fc?page=2"> </a> <a title="July '11 page 3" href="http://viewer.zmags.com/publication/947789fc?page=3"> </a> <a title="July '11 page 4" href="http://viewer.zmags.com/publication/947789fc?page=4"> AS I SEE IT ELLE’S VIEW • • AS I SEE IT </a> <a title="July '11 page 5" href="http://viewer.zmags.com/publication/947789fc?page=5"> </a> <a title="July '11 page 6" href="http://viewer.zmags.com/publication/947789fc?page=6"> VIEWS • MOE’S MUSINGS • VIEWS What a D</a> <a title="July '11 page 7" href="http://viewer.zmags.com/publication/947789fc?page=7"> Where the next big thing meets th</a> <a title="July '11 page 8" href="http://viewer.zmags.com/publication/947789fc?page=8"> 8 THE RETAIL OBSERVER JULY 2011</a> <a title="July '11 page 9" href="http://viewer.zmags.com/publication/947789fc?page=9"> he National Hardware Show® announced that it saw </a> <a title="July '11 page 10" href="http://viewer.zmags.com/publication/947789fc?page=10"> NATIONAL HARDWARE SHOW | continued from page 9 | </a> <a title="July '11 page 11" href="http://viewer.zmags.com/publication/947789fc?page=11"> JULY 2011 THE RETAIL OBSERVER 11</a> <a title="July '11 page 12" href="http://viewer.zmags.com/publication/947789fc?page=12"> CALL TO ACTION SEND US YOUR SHOTS LOOKING FOR RE</a> <a title="July '11 page 13" href="http://viewer.zmags.com/publication/947789fc?page=13"> Mailbag Clarification ARTICLE: BACKGROUND CHECKS/</a> <a title="July '11 page 14" href="http://viewer.zmags.com/publication/947789fc?page=14"> Manufacturer {NOTES} Liebherr Extends Larger </a> <a title="July '11 page 15" href="http://viewer.zmags.com/publication/947789fc?page=15"> </a> <a title="July '11 page 16" href="http://viewer.zmags.com/publication/947789fc?page=16"> Industry [ News ] JASO</a> <a title="July '11 page 17" href="http://viewer.zmags.com/publication/947789fc?page=17"> • current president of the Decorative Plumbin</a> <a title="July '11 page 18" href="http://viewer.zmags.com/publication/947789fc?page=18"> Industry [ News ] | continued from page 17 | </a> <a title="July '11 page 19" href="http://viewer.zmags.com/publication/947789fc?page=19"> </a> <a title="July '11 page 20" href="http://viewer.zmags.com/publication/947789fc?page=20"> Industry [ News ] | continued from page 18 | </a> <a title="July '11 page 21" href="http://viewer.zmags.com/publication/947789fc?page=21"> </a> <a title="July '11 page 22" href="http://viewer.zmags.com/publication/947789fc?page=22"> WWW.BERTAZZONI.COM EASTERN MARKETING CORP. NY, N</a> <a title="July '11 page 23" href="http://viewer.zmags.com/publication/947789fc?page=23"> ER H JULY 2011 T ETAIL OBSERVER 2</a> <a title="July '11 page 24" href="http://viewer.zmags.com/publication/947789fc?page=24"> Industry [ News ] | continued from page 22 | </a> <a title="July '11 page 25" href="http://viewer.zmags.com/publication/947789fc?page=25"> </a> <a title="July '11 page 26" href="http://viewer.zmags.com/publication/947789fc?page=26"> Industry [ News ] | continued from page 24 | </a> <a title="July '11 page 27" href="http://viewer.zmags.com/publication/947789fc?page=27"> THE “BEST VALUE” PROFESSIONAL RANGES </a> <a title="July '11 page 28" href="http://viewer.zmags.com/publication/947789fc?page=28"> Industry [ News ] | continued from page 26 | </a> <a title="July '11 page 29" href="http://viewer.zmags.com/publication/947789fc?page=29"> JULY 2011 THE RETAIL OBSERVER 29</a> <a title="July '11 page 30" href="http://viewer.zmags.com/publication/947789fc?page=30"> Manufacturer {NOTES} •</a> <a title="July '11 page 31" href="http://viewer.zmags.com/publication/947789fc?page=31"> </a> <a title="July '11 page 32" href="http://viewer.zmags.com/publication/947789fc?page=32"> • ASSOCIATION NEWS American Households Spend</a> <a title="July '11 page 33" href="http://viewer.zmags.com/publication/947789fc?page=33"> </a> <a title="July '11 page 34" href="http://viewer.zmags.com/publication/947789fc?page=34"> Have You Heard? The New Bosch R ecently</a> <a title="July '11 page 35" href="http://viewer.zmags.com/publication/947789fc?page=35"> • FEATURED MANUFACTURER h Dishwashers Are Ev</a> <a title="July '11 page 36" href="http://viewer.zmags.com/publication/947789fc?page=36"> • ASSOCIATION NEWS Registration Now Open for</a> <a title="July '11 page 37" href="http://viewer.zmags.com/publication/947789fc?page=37"> </a> <a title="July '11 page 38" href="http://viewer.zmags.com/publication/947789fc?page=38"> </a> <a title="July '11 page 39" href="http://viewer.zmags.com/publication/947789fc?page=39"> VDTA/SDTA ShowReview RENEWED ENERGY ABOUNDS AT 20</a> <a title="July '11 page 40" href="http://viewer.zmags.com/publication/947789fc?page=40"> Elly Valas • RETAIL VIEWS </a> <a title="July '11 page 41" href="http://viewer.zmags.com/publication/947789fc?page=41"> The Leukemia & Lymphoma Society - helping patien</a> <a title="July '11 page 42" href="http://viewer.zmags.com/publication/947789fc?page=42"> John Tschohl • CUSTOMER SERVICE Servic</a> <a title="July '11 page 43" href="http://viewer.zmags.com/publication/947789fc?page=43"> designed by nkba member tim</a> <a title="July '11 page 44" href="http://viewer.zmags.com/publication/947789fc?page=44"> Chris Thiede • BRAND BUILDING Take a Pag</a> <a title="July '11 page 45" href="http://viewer.zmags.com/publication/947789fc?page=45"> JULY 2011 THE RETAIL OBSERVER 45</a> <a title="July '11 page 46" href="http://viewer.zmags.com/publication/947789fc?page=46"> Rick Segel • RETAIL BUSINESS KIT If You Dis</a> <a title="July '11 page 47" href="http://viewer.zmags.com/publication/947789fc?page=47"> www.woodstonehome.com | 1-800-578-6836 | </a> <a title="July '11 page 48" href="http://viewer.zmags.com/publication/947789fc?page=48"> Kevin M. Henry • T R E N D S </a> <a title="July '11 page 49" href="http://viewer.zmags.com/publication/947789fc?page=49"> • Retail Resources Manu</a> <a title="July '11 page 50" href="http://viewer.zmags.com/publication/947789fc?page=50"> Robert Spector • MOM & POP STORE “You C</a> <a title="July '11 page 51" href="http://viewer.zmags.com/publication/947789fc?page=51"> Join us Hundreds of tornadoes have struck thro</a> <a title="July '11 page 52" href="http://viewer.zmags.com/publication/947789fc?page=52"> Libby Wagner The Bottom Line is WHAT’S CULTURE G </a> <a title="July '11 page 53" href="http://viewer.zmags.com/publication/947789fc?page=53"> • FEATURED COLUMN: CREATING A PROFIT CULTURE a</a> <a title="July '11 page 54" href="http://viewer.zmags.com/publication/947789fc?page=54"> On the Radar • B U S I N E S S F I N A </a> <a title="July '11 page 55" href="http://viewer.zmags.com/publication/947789fc?page=55"> 2011 • </a> <a title="July '11 page 56" href="http://viewer.zmags.com/publication/947789fc?page=56"> • SERVICE NEWS Employee Loyalty IT’S NOT WHAT YO</a> <a title="July '11 page 57" href="http://viewer.zmags.com/publication/947789fc?page=57"> WALL OF FAME• RETAILERS OBSERVED • WALL O</a> <a title="July '11 page 58" href="http://viewer.zmags.com/publication/947789fc?page=58"> • BUYING GROUP NEWS Monitor</a> <a title="July '11 page 59" href="http://viewer.zmags.com/publication/947789fc?page=59"> LOOK WHO’S READING... The RetailObserver </a> <a title="July '11 page 60" href="http://viewer.zmags.com/publication/947789fc?page=60"> Brandsource Unveils OFFERS MEMBERS A POWERFUL, CU</a> <a title="July '11 page 61" href="http://viewer.zmags.com/publication/947789fc?page=61"> • BUYING GROUP NEWS New Web Platform LE WEBSITE </a> <a title="July '11 page 62" href="http://viewer.zmags.com/publication/947789fc?page=62"> Manufacturer {NOTES} •</a> <a title="July '11 page 63" href="http://viewer.zmags.com/publication/947789fc?page=63"> </a> <a title="July '11 page 64" href="http://viewer.zmags.com/publication/947789fc?page=64"> Lifestyle Elements </a> <a title="July '11 page 65" href="http://viewer.zmags.com/publication/947789fc?page=65"> N LUXURY DESIGN ROBERN TV MED CABINET M Series</a> <a title="July '11 page 66" href="http://viewer.zmags.com/publication/947789fc?page=66"> Manufacturer {NOTES} •</a> <a title="July '11 page 67" href="http://viewer.zmags.com/publication/947789fc?page=67"> </a> <a title="July '11 page 68" href="http://viewer.zmags.com/publication/947789fc?page=68"> Italy's heritage and style in your kitchen. © Pu</a>