<br />
Improving Patient<br />
Quality-of-Care with<br />
Recognition and Rewards<br />
Darien T. Kadens, PhD, MBA, Director of Healthcare Research, Sodexo<br />
Michele W. Gazica, JD, MA, Research Fellow, Sodexo<br />
Empirical research estimates that medical errors cost an estimated 19.5 billion dollars in healthcare costs and nearly<br />
400,000 patients die annually due to these errors. 1As a result, the federal government has adopted a new regulation<br />
that creates incentives for hospitals and their staff to improve the quality of patient care. 2This new regulation ties<br />
patient care to Medicare reimbursements. In other words, how well a hospital provides patient care determines whether<br />
that hospital incurs a penalty or a bonus in the form of a percent reduction or increase of Medicare reimbursement rates.<br />
Penalties and bonuses are calculated based upon a publicly available hospital score, 30% of which is determined by a<br />
satisfaction survey <a title="Improving Patient Quality of Care page 1" href="http://viewer.zmags.com/publication/955ac038?page=1"> Improving Patient Quality-of-Care with Recognitio</a>
<a title="Improving Patient Quality of Care page 2" href="http://viewer.zmags.com/publication/955ac038?page=2"> Empirical research estimates that medical errors </a>
<a title="Improving Patient Quality of Care page 3" href="http://viewer.zmags.com/publication/955ac038?page=3"> The quality of patient interactions, however, is </a>
<a title="Improving Patient Quality of Care page 4" href="http://viewer.zmags.com/publication/955ac038?page=4"> RECOGNITION & REWARDS One effective engagement st</a>
<a title="Improving Patient Quality of Care page 5" href="http://viewer.zmags.com/publication/955ac038?page=5"> RECOGNITION & REWARDS PROGRAM: The Basics </a>
<a title="Improving Patient Quality of Care page 6" href="http://viewer.zmags.com/publication/955ac038?page=6"> Leverage Technology. To further f</a>
<a title="Improving Patient Quality of Care page 7" href="http://viewer.zmags.com/publication/955ac038?page=7"> CASE STUDY Objective An academic health system w</a>
<a title="Improving Patient Quality of Care page 8" href="http://viewer.zmags.com/publication/955ac038?page=8"> References 1 James, J. T. (2013). A new, eviden</a>
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