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<br /> 4 EVs GET KO'd<br /> Jim Ziegler questions<br /> government involvement.<br /> A PENTON MEDIA PUBLICATION<br /> 14 POWER OF ONE<br /> J.D. Power's company<br /> changed auto industry.<br /> 18 INSIDE STORY<br /> WardsAuto names 2012's<br /> 10 best vehicle interiors.<br /> May 2012<br /> The big list starts on page 30.<br /> “A”<br /> f or Asbur y<br /> Automotive<br /> Former GM engineer<br /> Craig Monaghan leads<br /> megadealership back<br /> fro m bri nk . On page 26 .May 2012<br /> The big list starts on page 30.<br /> Ally can<br /> help you.<br /> See how inside.<br /> AUTO<br /> WHEN IT COMES TO<br /> GAP COVERAGE<br /> THERE'S A GAP<br /> BETWEEN THE COMPANIES<br /> THAT PROVIDE IT<br /> Not everyone is a 30 billion dollar market leader with over thirty years of<br /> underwriting and F&l expertise. So not everyone earns that level of trust<br /<a title="May 2012 page 1" href="http://viewer.zmags.com/publication/95a8bb79?page=1"> 4 EVs GET KO'd Jim Ziegler questions </a> <a title="May 2012 page 2" href="http://viewer.zmags.com/publication/95a8bb79?page=2"> WHEN IT COMES TO GAP COVERAGE THERE'S A GAP BE</a> <a title="May 2012 page 3" href="http://viewer.zmags.com/publication/95a8bb79?page=3"> Volume 45, Number 5 26 On The COver: 26 Me</a> <a title="May 2012 page 4" href="http://viewer.zmags.com/publication/95a8bb79?page=4"> EDITOR'S FORUM BY STEVE FINLAY We welcome readers</a> <a title="May 2012 page 5" href="http://viewer.zmags.com/publication/95a8bb79?page=5"> CLOSE SALES FASTER BY OPENING THE DOORS TO ENTERT</a> <a title="May 2012 page 6" href="http://viewer.zmags.com/publication/95a8bb79?page=6"> THE WAY I SEE IT We welcome readers’ feedback, in</a> <a title="May 2012 page 7" href="http://viewer.zmags.com/publication/95a8bb79?page=7"> “My focus is running my dealership—not worrying</a> <a title="May 2012 page 8" href="http://viewer.zmags.com/publication/95a8bb79?page=8"> WHAT'S HOT Lithia retailing used cars once wholes</a> <a title="May 2012 page 9" href="http://viewer.zmags.com/publication/95a8bb79?page=9"> LEGAL ISSUES Dealers' Legal Fight `Unique' Termin</a> <a title="May 2012 page 10" href="http://viewer.zmags.com/publication/95a8bb79?page=10"> WARD'S TOP 500 DEALER PROFILE `Dolly Parton in Sh</a> <a title="May 2012 page 11" href="http://viewer.zmags.com/publication/95a8bb79?page=11"> “I’ve never worked this closel with a financial pr</a> <a title="May 2012 page 12" href="http://viewer.zmags.com/publication/95a8bb79?page=12"> WARD'S TOP 500 DEALER PROFILE resents close to 40</a> <a title="May 2012 page 13" href="http://viewer.zmags.com/publication/95a8bb79?page=13"> Reinvent the F&I experience using a highly intera</a> <a title="May 2012 page 14" href="http://viewer.zmags.com/publication/95a8bb79?page=14"> Q&A GM Goal: “To lead the industry again” Preside</a> <a title="May 2012 page 15" href="http://viewer.zmags.com/publication/95a8bb79?page=15"> WardsAuto: As an engineer, how difficult is it to</a> <a title="May 2012 page 16" href="http://viewer.zmags.com/publication/95a8bb79?page=16"> PROFILE The Power of one The man behind the famou</a> <a title="May 2012 page 17" href="http://viewer.zmags.com/publication/95a8bb79?page=17"> JDP releases highlights to the media and sells </a> <a title="May 2012 page 18" href="http://viewer.zmags.com/publication/95a8bb79?page=18"> PROFILE (measuring what buyers like about their p</a> <a title="May 2012 page 19" href="http://viewer.zmags.com/publication/95a8bb79?page=19"> ADveRTiSeMenT Mastering the “Big 3 </a> <a title="May 2012 page 20" href="http://viewer.zmags.com/publication/95a8bb79?page=20"> INTERIORS The Inside Story This year's winners ra</a> <a title="May 2012 page 21" href="http://viewer.zmags.com/publication/95a8bb79?page=21"> Range Rover Evoque won North American Truck of th</a> <a title="May 2012 page 22" href="http://viewer.zmags.com/publication/95a8bb79?page=22"> interiors Nostalgic cues, body-color trim disting</a> <a title="May 2012 page 23" href="http://viewer.zmags.com/publication/95a8bb79?page=23"> FACILITIES Update on Upgrade Fight Auto makers re</a> <a title="May 2012 page 24" href="http://viewer.zmags.com/publication/95a8bb79?page=24"> events NY Auto Show Draws Car Buyers Annual expo </a> <a title="May 2012 page 25" href="http://viewer.zmags.com/publication/95a8bb79?page=25"> tions depend on “being on the same page,” </a> <a title="May 2012 page 26" href="http://viewer.zmags.com/publication/95a8bb79?page=26"> events Conference speakers (from left) Reid Bigla</a> <a title="May 2012 page 27" href="http://viewer.zmags.com/publication/95a8bb79?page=27"> RXXECXXOXVXEXRXYXRXOXOM Headline Here MKZ Lincoln</a> <a title="May 2012 page 28" href="http://viewer.zmags.com/publication/95a8bb79?page=28"> Megadealers May Lead Coming Some chain car stores</a> <a title="May 2012 page 29" href="http://viewer.zmags.com/publication/95a8bb79?page=29"> `Revolution' customer experiences dealership </a> <a title="May 2012 page 30" href="http://viewer.zmags.com/publication/95a8bb79?page=30"> lower interest rates.” Asbury is much heal</a> <a title="May 2012 page 31" href="http://viewer.zmags.com/publication/95a8bb79?page=31"> Booyah! It’s the moment you realize your dealersh</a> <a title="May 2012 page 32" href="http://viewer.zmags.com/publication/95a8bb79?page=32"> Rank Megadealer Group Name City ST </a> <a title="May 2012 page 33" href="http://viewer.zmags.com/publication/95a8bb79?page=33"> Used Retail Revenue Used Retail Units Wholesale R</a> <a title="May 2012 page 34" href="http://viewer.zmags.com/publication/95a8bb79?page=34"> Rank Megadealer Group Name City ST </a> <a title="May 2012 page 35" href="http://viewer.zmags.com/publication/95a8bb79?page=35"> Used Retail Revenue Used Retail Units Wholesale R</a> <a title="May 2012 page 36" href="http://viewer.zmags.com/publication/95a8bb79?page=36"> PROFITCENTER: DEALER MANAGEMENT Drawing the Line </a> <a title="May 2012 page 37" href="http://viewer.zmags.com/publication/95a8bb79?page=37"> `It Will Never Happen Here' Think again if you b</a> <a title="May 2012 page 38" href="http://viewer.zmags.com/publication/95a8bb79?page=38"> PROFITCENTER: INTERNET MARKETING Getting Digital </a> <a title="May 2012 page 39" href="http://viewer.zmags.com/publication/95a8bb79?page=39"> too wild and crazy in the name of engag- ing cust</a> <a title="May 2012 page 40" href="http://viewer.zmags.com/publication/95a8bb79?page=40"> PROFITCENTER: INTERNET MARKETING Uncomplicating t</a> <a title="May 2012 page 41" href="http://viewer.zmags.com/publication/95a8bb79?page=41"> Mobile Devices Give Some People Pause I t </a> <a title="May 2012 page 42" href="http://viewer.zmags.com/publication/95a8bb79?page=42"> PROFITCENTER: REMARKETING Buy Wholesale, Think Re</a> <a title="May 2012 page 43" href="http://viewer.zmags.com/publication/95a8bb79?page=43"> PROFITCENTER: SALES Ways to Track Days' Supply Ma</a> <a title="May 2012 page 44" href="http://viewer.zmags.com/publication/95a8bb79?page=44"> PROFITCENTER: SALES No Longer Shouting Cadillac t</a> <a title="May 2012 page 45" href="http://viewer.zmags.com/publication/95a8bb79?page=45"> At Suburban Cadillac of Ann Arbor, MI, west of De</a> <a title="May 2012 page 46" href="http://viewer.zmags.com/publication/95a8bb79?page=46"> PROFITCENTER: FINANCE & INSURANCE Develop Social-</a> <a title="May 2012 page 47" href="http://viewer.zmags.com/publication/95a8bb79?page=47"> They Changed Evil Ways Top Dealer praises auto m</a> <a title="May 2012 page 48" href="http://viewer.zmags.com/publication/95a8bb79?page=48"> PROFITCENTER: FIXED OPERATIONS Dealer Service Ran</a> <a title="May 2012 page 49" href="http://viewer.zmags.com/publication/95a8bb79?page=49"> The study examines satisfaction among vehic</a> <a title="May 2012 page 50" href="http://viewer.zmags.com/publication/95a8bb79?page=50"> END GAME BY DREW WINTER Fuel Rules Just Might</a> <a title="May 2012 page 51" href="http://viewer.zmags.com/publication/95a8bb79?page=51"> . . . or you're ROADKILL Up to speed on the newes</a> <a title="May 2012 page 52" href="http://viewer.zmags.com/publication/95a8bb79?page=52"> TD Auto Finance Your profits may be the only thi</a>