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<br /> THE QUARTERLY PUBLICATION FOR THE UK BODY REPAIR INDUSTRY<br /> ISSUE 2 | SUMMER 2011 www.abpclub.com<br /> InsIde<br /> thIs Issue<br /> In-depth interviews<br /> ABP says farewell to<br /> Peter Roberts<br /> and welcomes Thatcham<br /> new CEO, Peter Shaw<br /> Telematics –<br /> is it the future?<br /> RBS Insurance –<br /> a financial analysis<br /> Are consumers'<br /> interests<br /> motor claims<br /> protected<br /> conference overview<br /> during vehicle<br /> arnedpamiurc?h more<br /> <br /> From the Chair ...<br /> Welcome to the second edition<br /> of Auto Body Professional<br /> Wow – what an amazing response we<br /> had from you to the first issue of this –<br /> our new quarterly magazine, Auto Body<br /> Professional – published in April 2011.<br /> It was so gratifying to find that you <a title="Summer 2011 Magazine page 1" href="http://viewer.zmags.com/publication/a10193f8?page=1"> THE QUARTERLY PUBLICATION FOR THE UK BODY REPAIR </a> <a title="Summer 2011 Magazine page 2" href="http://viewer.zmags.com/publication/a10193f8?page=2"> </a> <a title="Summer 2011 Magazine page 3" href="http://viewer.zmags.com/publication/a10193f8?page=3"> From the Chair ... Welcome to the second edition </a> <a title="Summer 2011 Magazine page 4" href="http://viewer.zmags.com/publication/a10193f8?page=4"> Motor Trade Insurance Specialists </a> <a title="Summer 2011 Magazine page 5" href="http://viewer.zmags.com/publication/a10193f8?page=5"> ABP Club activity update– half term report Mark B</a> <a title="Summer 2011 Magazine page 6" href="http://viewer.zmags.com/publication/a10193f8?page=6"> What do the Duke of Edinburgh and Aldridge Accide</a> <a title="Summer 2011 Magazine page 7" href="http://viewer.zmags.com/publication/a10193f8?page=7"> group, Aldridge also focuses on attracting local </a> <a title="Summer 2011 Magazine page 8" href="http://viewer.zmags.com/publication/a10193f8?page=8"> For quality, productivity and low running costs, </a> <a title="Summer 2011 Magazine page 9" href="http://viewer.zmags.com/publication/a10193f8?page=9"> After 10 years, Peter Roberts, Chief Executive of</a> <a title="Summer 2011 Magazine page 10" href="http://viewer.zmags.com/publication/a10193f8?page=10"> Other than that, I think the other big change has</a> <a title="Summer 2011 Magazine page 11" href="http://viewer.zmags.com/publication/a10193f8?page=11"> Q Why didn't Thatcham ever produce its own </a> <a title="Summer 2011 Magazine page 12" href="http://viewer.zmags.com/publication/a10193f8?page=12"> A deluge of new technology is coming ... </a> <a title="Summer 2011 Magazine page 13" href="http://viewer.zmags.com/publication/a10193f8?page=13"> ©Nissan Motor Co OK. So that seems to cover o</a> <a title="Summer 2011 Magazine page 14" href="http://viewer.zmags.com/publication/a10193f8?page=14"> Vital Statistics by Tom Hadfield All but a h</a> <a title="Summer 2011 Magazine page 15" href="http://viewer.zmags.com/publication/a10193f8?page=15"> The bounce rate – what percentage of your visits </a> <a title="Summer 2011 Magazine page 16" href="http://viewer.zmags.com/publication/a10193f8?page=16"> Thatcham Triple Focus More than 200 delegates at</a> <a title="Summer 2011 Magazine page 17" href="http://viewer.zmags.com/publication/a10193f8?page=17"> Autonomous Emergency Braking (AEB) Colin Grover </a> <a title="Summer 2011 Magazine page 18" href="http://viewer.zmags.com/publication/a10193f8?page=18"> 2TGRCTCVKQP KUVJGMG[VQC RGTHGEVHKPKUJ Like the g</a> <a title="Summer 2011 Magazine page 19" href="http://viewer.zmags.com/publication/a10193f8?page=19"> I Love Claims /ABP Club Motor Claims Conference –</a> <a title="Summer 2011 Magazine page 20" href="http://viewer.zmags.com/publication/a10193f8?page=20"> Changing Technologies and Consumer Behaviours Ia</a> <a title="Summer 2011 Magazine page 21" href="http://viewer.zmags.com/publication/a10193f8?page=21"> Improving the Claims Experience Ian Hughe</a> <a title="Summer 2011 Magazine page 22" href="http://viewer.zmags.com/publication/a10193f8?page=22"> Doing things differently Rob Smale, claims and o</a> <a title="Summer 2011 Magazine page 23" href="http://viewer.zmags.com/publication/a10193f8?page=23"> Fixing the problem of referral fees Referral fees</a> <a title="Summer 2011 Magazine page 24" href="http://viewer.zmags.com/publication/a10193f8?page=24"> I would like to take this opportunity to thank ev</a> <a title="Summer 2011 Magazine page 25" href="http://viewer.zmags.com/publication/a10193f8?page=25"> ABP Club September Events Tuesday 13th Septem</a> <a title="Summer 2011 Magazine page 26" href="http://viewer.zmags.com/publication/a10193f8?page=26"> </a> <a title="Summer 2011 Magazine page 27" href="http://viewer.zmags.com/publication/a10193f8?page=27"> The ADR difference ADR Accident Repair Centres is</a> <a title="Summer 2011 Magazine page 28" href="http://viewer.zmags.com/publication/a10193f8?page=28"> Referral Fees In the last issue of Auto Body Prof</a> <a title="Summer 2011 Magazine page 29" href="http://viewer.zmags.com/publication/a10193f8?page=29"> they would “manage the impact of referral fees an</a> <a title="Summer 2011 Magazine page 30" href="http://viewer.zmags.com/publication/a10193f8?page=30"> BODYSHOP EFFICIENCY THROUGH INNOVATIVE SOLUTIONS</a> <a title="Summer 2011 Magazine page 31" href="http://viewer.zmags.com/publication/a10193f8?page=31"> Exclusive interview – Peter Shaw The incoming T</a> <a title="Summer 2011 Magazine page 32" href="http://viewer.zmags.com/publication/a10193f8?page=32"> DC: You are the British insurer research centre,</a> <a title="Summer 2011 Magazine page 33" href="http://viewer.zmags.com/publication/a10193f8?page=33"> I think it is also important that we make sure we</a> <a title="Summer 2011 Magazine page 34" href="http://viewer.zmags.com/publication/a10193f8?page=34"> 3M Automotive Aftermarket Division Get more </a> <a title="Summer 2011 Magazine page 35" href="http://viewer.zmags.com/publication/a10193f8?page=35"> Is telematics insurance the future? The use of t</a> <a title="Summer 2011 Magazine page 36" href="http://viewer.zmags.com/publication/a10193f8?page=36"> 100% BRIT</a> <a title="Summer 2011 Magazine page 37" href="http://viewer.zmags.com/publication/a10193f8?page=37"> RBS Insurance – analysis of 2010 results by compa</a> <a title="Summer 2011 Magazine page 38" href="http://viewer.zmags.com/publication/a10193f8?page=38"> </a> <a title="Summer 2011 Magazine page 39" href="http://viewer.zmags.com/publication/a10193f8?page=39"> Financial results section Results round-up A str</a> <a title="Summer 2011 Magazine page 40" href="http://viewer.zmags.com/publication/a10193f8?page=40"> Insurance Companies We only had full year result</a> <a title="Summer 2011 Magazine page 41" href="http://viewer.zmags.com/publication/a10193f8?page=41"> Insurance Companies (continued) Aviva: Aviva Gr</a> <a title="Summer 2011 Magazine page 42" href="http://viewer.zmags.com/publication/a10193f8?page=42"> Trade Association – RMIF 2010 The Retail Motor I</a> <a title="Summer 2011 Magazine page 43" href="http://viewer.zmags.com/publication/a10193f8?page=43"> RMI trade association Details for the RMI trade a</a> <a title="Summer 2011 Magazine page 44" href="http://viewer.zmags.com/publication/a10193f8?page=44"> ;-22EWWMWX %YXSQSXMZI We don't need to dress up o</a> <a title="Summer 2011 Magazine page 45" href="http://viewer.zmags.com/publication/a10193f8?page=45"> The RBS bodyshops – a financial analysis The 2010</a> <a title="Summer 2011 Magazine page 46" href="http://viewer.zmags.com/publication/a10193f8?page=46"> RBS Insurance –what does the future hold? There c</a> <a title="Summer 2011 Magazine page 47" href="http://viewer.zmags.com/publication/a10193f8?page=47"> What prompted you to launch Quote Assistance? Ou</a> <a title="Summer 2011 Magazine page 48" href="http://viewer.zmags.com/publication/a10193f8?page=48"> Why do people need it? Few people are good at an</a> <a title="Summer 2011 Magazine page 49" href="http://viewer.zmags.com/publication/a10193f8?page=49"> facilities and understand better the products and</a> <a title="Summer 2011 Magazine page 50" href="http://viewer.zmags.com/publication/a10193f8?page=50"> Not just another abrasives company! The last 5 ye</a> <a title="Summer 2011 Magazine page 51" href="http://viewer.zmags.com/publication/a10193f8?page=51"> Norton and Automotive With all this activity it </a> <a title="Summer 2011 Magazine page 52" href="http://viewer.zmags.com/publication/a10193f8?page=52"> </a> <a title="Summer 2011 Magazine page 53" href="http://viewer.zmags.com/publication/a10193f8?page=53"> Why use your capital? Consider equipment leasing </a> <a title="Summer 2011 Magazine page 54" href="http://viewer.zmags.com/publication/a10193f8?page=54"> CLASSIFIEDS WANTED Due to relocation into 15,00</a> <a title="Summer 2011 Magazine page 55" href="http://viewer.zmags.com/publication/a10193f8?page=55"> TUESDAY 1st NOVEMBER 2011 at Bar</a> <a title="Summer 2011 Magazine page 56" href="http://viewer.zmags.com/publication/a10193f8?page=56"> " ( $ $ *)"!" % %" #$ $</a>