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<br /> THE QUARTERLY PUBLICATION FOR THE UK BODY REPAIR INDUSTRY<br /> ISSUE 2 | SUMMER 2011 www.abpclub.com<br /> <br /> <br /> InsIde<br /> thIs Issue<br /> In-depth interviews<br /> <br /> <br /> <br /> <br /> <br /> <br /> ABP says farewell to<br /> Peter Roberts<br /> <br /> <br /> <br /> <br /> <br /> <br /> and welcomes Thatcham<br /> new CEO, Peter Shaw<br /> <br /> <br /> <br /> <br /> <br /> <br /> Telematics –<br /> is it the future?<br /> RBS Insurance –<br /> a financial analysis<br /> <br /> Are consumers'<br /> interests<br /> motor claims<br /> protected<br /<a title="Summer 2011 Magazine page 1" href="http://viewer.zmags.com/publication/a10193f8?page=1">THE QUARTERLY PUBLICATION FOR THE UK BODY REPAIR </a> THE QUARTERLY PUBLICATION FOR THE UK BODY REPAIR <a title="Summer 2011 Magazine page 2" href="http://viewer.zmags.com/publication/a10193f8?page=2"></a> <a title="Summer 2011 Magazine page 3" href="http://viewer.zmags.com/publication/a10193f8?page=3">From the Chair ...Welcome to the second edition</a> From the Chair ...Welcome to the second edition<a title="Summer 2011 Magazine page 4" href="http://viewer.zmags.com/publication/a10193f8?page=4">Motor Trade Insurance Specialists </a> Motor Trade Insurance Specialists <a title="Summer 2011 Magazine page 5" href="http://viewer.zmags.com/publication/a10193f8?page=5">ABP Clubactivity update–half term reportMark B</a> ABP Clubactivity update–half term reportMark B<a title="Summer 2011 Magazine page 6" href="http://viewer.zmags.com/publication/a10193f8?page=6">What do the Duke of Edinburgh andAldridge Accide</a> What do the Duke of Edinburgh andAldridge Accide<a title="Summer 2011 Magazine page 7" href="http://viewer.zmags.com/publication/a10193f8?page=7">group, Aldridge also focuses onattracting local </a> group, Aldridge also focuses onattracting local <a title="Summer 2011 Magazine page 8" href="http://viewer.zmags.com/publication/a10193f8?page=8">For quality, productivity andlow running costs, </a> For quality, productivity andlow running costs, <a title="Summer 2011 Magazine page 9" href="http://viewer.zmags.com/publication/a10193f8?page=9">After 10 years, Peter Roberts, Chief Executive of</a> After 10 years, Peter Roberts, Chief Executive of<a title="Summer 2011 Magazine page 10" href="http://viewer.zmags.com/publication/a10193f8?page=10">Other than that, I think the other big change has</a> Other than that, I think the other big change has<a title="Summer 2011 Magazine page 11" href="http://viewer.zmags.com/publication/a10193f8?page=11">Q Why didn't Thatcham ever produce its own </a> Q Why didn't Thatcham ever produce its own <a title="Summer 2011 Magazine page 12" href="http://viewer.zmags.com/publication/a10193f8?page=12">A deluge of new technology is coming ...</a> A deluge of new technology is coming ...<a title="Summer 2011 Magazine page 13" href="http://viewer.zmags.com/publication/a10193f8?page=13">©Nissan Motor CoOK. So that seems to cover o</a> ©Nissan Motor CoOK. So that seems to cover o<a title="Summer 2011 Magazine page 14" href="http://viewer.zmags.com/publication/a10193f8?page=14">Vital Statisticsby Tom HadfieldAll but a h</a> Vital Statisticsby Tom HadfieldAll but a h<a title="Summer 2011 Magazine page 15" href="http://viewer.zmags.com/publication/a10193f8?page=15">The bounce rate – whatpercentage of your visits</a> The bounce rate – whatpercentage of your visits<a title="Summer 2011 Magazine page 16" href="http://viewer.zmags.com/publication/a10193f8?page=16">Thatcham Triple FocusMore than 200delegates at</a> Thatcham Triple FocusMore than 200delegates at<a title="Summer 2011 Magazine page 17" href="http://viewer.zmags.com/publication/a10193f8?page=17">Autonomous EmergencyBraking (AEB)Colin Grover </a> Autonomous EmergencyBraking (AEB)Colin Grover <a title="Summer 2011 Magazine page 18" href="http://viewer.zmags.com/publication/a10193f8?page=18">2TGRCTCVKQPKUVJGMG[VQCRGTHGEVHKPKUJLike the g</a> 2TGRCTCVKQPKUVJGMG[VQCRGTHGEVHKPKUJLike the g<a title="Summer 2011 Magazine page 19" href="http://viewer.zmags.com/publication/a10193f8?page=19">I Love Claims /ABP ClubMotor Claims Conference –</a> I Love Claims /ABP ClubMotor Claims Conference –<a title="Summer 2011 Magazine page 20" href="http://viewer.zmags.com/publication/a10193f8?page=20">Changing Technologies andConsumer BehavioursIa</a> Changing Technologies andConsumer BehavioursIa<a title="Summer 2011 Magazine page 21" href="http://viewer.zmags.com/publication/a10193f8?page=21">Improving the Claims ExperienceIan Hughe</a> Improving the Claims ExperienceIan Hughe<a title="Summer 2011 Magazine page 22" href="http://viewer.zmags.com/publication/a10193f8?page=22">Doing things differentlyRob Smale, claims and o</a> Doing things differentlyRob Smale, claims and o<a title="Summer 2011 Magazine page 23" href="http://viewer.zmags.com/publication/a10193f8?page=23">Fixing the problem ofreferral feesReferral fees</a> Fixing the problem ofreferral feesReferral fees<a title="Summer 2011 Magazine page 24" href="http://viewer.zmags.com/publication/a10193f8?page=24">I would like to take this opportunity to thank ev</a> I would like to take this opportunity to thank ev<a title="Summer 2011 Magazine page 25" href="http://viewer.zmags.com/publication/a10193f8?page=25">ABP Club September EventsTuesday 13th Septem</a> ABP Club September EventsTuesday 13th Septem<a title="Summer 2011 Magazine page 26" href="http://viewer.zmags.com/publication/a10193f8?page=26"></a> <a title="Summer 2011 Magazine page 27" href="http://viewer.zmags.com/publication/a10193f8?page=27">The ADR differenceADR Accident Repair Centres is</a> The ADR differenceADR Accident Repair Centres is<a title="Summer 2011 Magazine page 28" href="http://viewer.zmags.com/publication/a10193f8?page=28">Referral FeesIn the last issue of Auto Body Prof</a> Referral FeesIn the last issue of Auto Body Prof<a title="Summer 2011 Magazine page 29" href="http://viewer.zmags.com/publication/a10193f8?page=29">they would “manage the impact ofreferral fees an</a> they would “manage the impact ofreferral fees an<a title="Summer 2011 Magazine page 30" href="http://viewer.zmags.com/publication/a10193f8?page=30">BODYSHOP EFFICIENCY THROUGHINNOVATIVE SOLUTIONS</a> BODYSHOP EFFICIENCY THROUGHINNOVATIVE SOLUTIONS<a title="Summer 2011 Magazine page 31" href="http://viewer.zmags.com/publication/a10193f8?page=31">Exclusive interview – Peter ShawThe incoming T</a> Exclusive interview – Peter ShawThe incoming T<a title="Summer 2011 Magazine page 32" href="http://viewer.zmags.com/publication/a10193f8?page=32">DC: You are the British insurerresearch centre,</a> DC: You are the British insurerresearch centre,<a title="Summer 2011 Magazine page 33" href="http://viewer.zmags.com/publication/a10193f8?page=33">I think it is also important that we makesure we</a> I think it is also important that we makesure we<a title="Summer 2011 Magazine page 34" href="http://viewer.zmags.com/publication/a10193f8?page=34">3M Automotive Aftermarket DivisionGet more </a> 3M Automotive Aftermarket DivisionGet more <a title="Summer 2011 Magazine page 35" href="http://viewer.zmags.com/publication/a10193f8?page=35">Is telematicsinsurance thefuture?The use of t</a> Is telematicsinsurance thefuture?The use of t<a title="Summer 2011 Magazine page 36" href="http://viewer.zmags.com/publication/a10193f8?page=36"> 100% BRIT</a> 100% BRIT<a title="Summer 2011 Magazine page 37" href="http://viewer.zmags.com/publication/a10193f8?page=37">RBS Insurance– analysis of 2010results by compa</a> RBS Insurance– analysis of 2010results by compa<a title="Summer 2011 Magazine page 38" href="http://viewer.zmags.com/publication/a10193f8?page=38"></a> <a title="Summer 2011 Magazine page 39" href="http://viewer.zmags.com/publication/a10193f8?page=39">Financial results sectionResults round-upA str</a> Financial results sectionResults round-upA str<a title="Summer 2011 Magazine page 40" href="http://viewer.zmags.com/publication/a10193f8?page=40">Insurance CompaniesWe only had full year result</a> Insurance CompaniesWe only had full year result<a title="Summer 2011 Magazine page 41" href="http://viewer.zmags.com/publication/a10193f8?page=41">Insurance Companies (continued)Aviva:Aviva Gr</a> Insurance Companies (continued)Aviva:Aviva Gr<a title="Summer 2011 Magazine page 42" href="http://viewer.zmags.com/publication/a10193f8?page=42">Trade Association – RMIF 2010The Retail Motor I</a> Trade Association – RMIF 2010The Retail Motor I<a title="Summer 2011 Magazine page 43" href="http://viewer.zmags.com/publication/a10193f8?page=43">RMI trade associationDetails for the RMI trade a</a> RMI trade associationDetails for the RMI trade a<a title="Summer 2011 Magazine page 44" href="http://viewer.zmags.com/publication/a10193f8?page=44">;-22EWWMWX %YXSQSXMZIWe don't needto dress up o</a> ;-22EWWMWX %YXSQSXMZIWe don't needto dress up o<a title="Summer 2011 Magazine page 45" href="http://viewer.zmags.com/publication/a10193f8?page=45">The RBS bodyshops– a financial analysisThe 2010</a> The RBS bodyshops– a financial analysisThe 2010<a title="Summer 2011 Magazine page 46" href="http://viewer.zmags.com/publication/a10193f8?page=46">RBS Insurance–what does the future hold?There c</a> RBS Insurance–what does the future hold?There c<a title="Summer 2011 Magazine page 47" href="http://viewer.zmags.com/publication/a10193f8?page=47">What prompted you to launchQuote Assistance?Ou</a> What prompted you to launchQuote Assistance?Ou<a title="Summer 2011 Magazine page 48" href="http://viewer.zmags.com/publication/a10193f8?page=48">Why do people need it?Few people are good at an</a> Why do people need it?Few people are good at an<a title="Summer 2011 Magazine page 49" href="http://viewer.zmags.com/publication/a10193f8?page=49">facilities and understand better theproducts and</a> facilities and understand better theproducts and<a title="Summer 2011 Magazine page 50" href="http://viewer.zmags.com/publication/a10193f8?page=50">Not just another abrasives company!The last 5 ye</a> Not just another abrasives company!The last 5 ye<a title="Summer 2011 Magazine page 51" href="http://viewer.zmags.com/publication/a10193f8?page=51">Norton and AutomotiveWith all this activity it </a> Norton and AutomotiveWith all this activity it <a title="Summer 2011 Magazine page 52" href="http://viewer.zmags.com/publication/a10193f8?page=52"></a> <a title="Summer 2011 Magazine page 53" href="http://viewer.zmags.com/publication/a10193f8?page=53">Why use your capital?Consider equipment leasing</a> Why use your capital?Consider equipment leasing<a title="Summer 2011 Magazine page 54" href="http://viewer.zmags.com/publication/a10193f8?page=54">CLASSIFIEDSWANTED Due to relocation into 15,00</a> CLASSIFIEDSWANTED Due to relocation into 15,00<a title="Summer 2011 Magazine page 55" href="http://viewer.zmags.com/publication/a10193f8?page=55">TUESDAY 1st NOVEMBER 2011 at Bar</a> TUESDAY 1st NOVEMBER 2011 at Bar<a title="Summer 2011 Magazine page 56" href="http://viewer.zmags.com/publication/a10193f8?page=56">" ( $ $*)"!" % %" #$ $</a> " ( $ $*)"!" % %" #$ $