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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> CHANGE SERVICE REQUESTED<br /> 2010 INTERNATIONAL<br /> BUILDERS SHOW<br /> September, 2010 YOUR RESOURCE GUIDE TO THE INDUSTRY Vol. 21, Issue 9<br /> PCBC IN REVIEW<br /> AND THE WINNERS OF<br /> THE GOLD NUGGET GRAND AWARDS ARE…<br /> — PAGE 8<br /> WHAT'S HOT<br /> NEW PRODUCT FOCUS<br /> — PAGE 32<br /> THE RANKINGS<br /> J.D. POWERS TELLS ALL<br /> — PAGE 36<br /> Printed on Recycled Paper<br /> 10% Post Consumer<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> EASTERN REGION<br /> NORTH ATLANTIC (CENTRAL) NORTH ATLANTIC (UPPER) SOUTHERN STATES (EAST) MID-ATLANTIC MIDWEST<br /> Michael Goldsmith Ralph Moretti Dave Hoffman Mike Druschel <a title="Sept '10 page 1" href="http://viewer.zmags.com/publication/a406f23c?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. Su</a> <a title="Sept '10 page 2" href="http://viewer.zmags.com/publication/a406f23c?page=2"> EASTERN REGION NORTH ATLANTIC (CENTRAL) NORT</a> <a title="Sept '10 page 3" href="http://viewer.zmags.com/publication/a406f23c?page=3"> INTRODUCING THE NEW </a> <a title="Sept '10 page 4" href="http://viewer.zmags.com/publication/a406f23c?page=4"> A S I S E E I T • ELLE’S VIEW • A S I S E E</a> <a title="Sept '10 page 5" href="http://viewer.zmags.com/publication/a406f23c?page=5"> </a> <a title="Sept '10 page 6" href="http://viewer.zmags.com/publication/a406f23c?page=6"> V I E W S • MOE’S MUSINGS • V I E W S Ho</a> <a title="Sept '10 page 7" href="http://viewer.zmags.com/publication/a406f23c?page=7"> IT PAYS TO BE A D</a> <a title="Sept '10 page 8" href="http://viewer.zmags.com/publication/a406f23c?page=8"> PCBC IN REVIEW 2010 Grand Awards Winners 8 </a> <a title="Sept '10 page 9" href="http://viewer.zmags.com/publication/a406f23c?page=9"> BEST PUBLIC/PRIVATE SPECIAL USE Chino Hills Gover</a> <a title="Sept '10 page 10" href="http://viewer.zmags.com/publication/a406f23c?page=10"> | continued from page 9 | FAMILY OME ON </a> <a title="Sept '10 page 11" href="http://viewer.zmags.com/publication/a406f23c?page=11"> </a> <a title="Sept '10 page 12" href="http://viewer.zmags.com/publication/a406f23c?page=12"> Eco-Friendly Solutions! Time to Educate Customer</a> <a title="Sept '10 page 13" href="http://viewer.zmags.com/publication/a406f23c?page=13"> Hand-washing. Reinvented. Miele washing machines</a> <a title="Sept '10 page 14" href="http://viewer.zmags.com/publication/a406f23c?page=14"> CALL TO ACTIONMailbag SEND US YOUR SHOTS LOOKIN</a> <a title="Sept '10 page 15" href="http://viewer.zmags.com/publication/a406f23c?page=15"> • Book Review The New Science of Retailing: </a> <a title="Sept '10 page 16" href="http://viewer.zmags.com/publication/a406f23c?page=16"> Industry [ News ] KOHLER INTRODUCES THE PURIST</a> <a title="Sept '10 page 17" href="http://viewer.zmags.com/publication/a406f23c?page=17"> • made easy with 31½-inch-long supply lines a</a> <a title="Sept '10 page 18" href="http://viewer.zmags.com/publication/a406f23c?page=18"> Industry [ News ] continued from page 17 </a> <a title="Sept '10 page 19" href="http://viewer.zmags.com/publication/a406f23c?page=19"> Laundry — it's all we do. Starting with three </a> <a title="Sept '10 page 20" href="http://viewer.zmags.com/publication/a406f23c?page=20"> 20 THE RETAIL OBSERVER SEPTEMBER 2010</a> <a title="Sept '10 page 21" href="http://viewer.zmags.com/publication/a406f23c?page=21"> SEPTEMBER 2010 THE RETAIL OBSERVER 21</a> <a title="Sept '10 page 22" href="http://viewer.zmags.com/publication/a406f23c?page=22"> Industry [ News ] continued from page 18 </a> <a title="Sept '10 page 23" href="http://viewer.zmags.com/publication/a406f23c?page=23"> Undercounter refrigeration at its finest. For ov</a> <a title="Sept '10 page 24" href="http://viewer.zmags.com/publication/a406f23c?page=24"> Industry [ News ] continued from page 22 </a> <a title="Sept '10 page 25" href="http://viewer.zmags.com/publication/a406f23c?page=25"> </a> <a title="Sept '10 page 26" href="http://viewer.zmags.com/publication/a406f23c?page=26"> Manufacturer {NOTES} •</a> <a title="Sept '10 page 27" href="http://viewer.zmags.com/publication/a406f23c?page=27"> two great brands, two great offers cook & save </a> <a title="Sept '10 page 28" href="http://viewer.zmags.com/publication/a406f23c?page=28"> Industry [ News ] continued from page 24 </a> <a title="Sept '10 page 29" href="http://viewer.zmags.com/publication/a406f23c?page=29"> Selling a fresh idea. Unlike other refrigerators</a> <a title="Sept '10 page 30" href="http://viewer.zmags.com/publication/a406f23c?page=30"> Manufacturer {NOTES} •</a> <a title="Sept '10 page 31" href="http://viewer.zmags.com/publication/a406f23c?page=31"> CIAO, BELLA. Hello, Beautiful. Direct from Mil</a> <a title="Sept '10 page 32" href="http://viewer.zmags.com/publication/a406f23c?page=32"> Consumer Products [ News ] Latest& SMOKING</a> <a title="Sept '10 page 33" href="http://viewer.zmags.com/publication/a406f23c?page=33"> • P R O D U C T H I G H L I G H T 9 7 </a> <a title="Sept '10 page 34" href="http://viewer.zmags.com/publication/a406f23c?page=34"> • INNOVATION PROVE PCBC THE GOLD NUGGET A</a> <a title="Sept '10 page 35" href="http://viewer.zmags.com/publication/a406f23c?page=35"> • S SUCCESSFUL AT 2010 RE A CENTERPIECE OF PCB</a> <a title="Sept '10 page 36" href="http://viewer.zmags.com/publication/a406f23c?page=36"> • J.D. Power and Associates Cus Laund</a> <a title="Sept '10 page 37" href="http://viewer.zmags.com/publication/a406f23c?page=37"> • tomer Satisfaction Rankings: pliance Manufa</a> <a title="Sept '10 page 38" href="http://viewer.zmags.com/publication/a406f23c?page=38"> · ASSOCIATION NEWS National 3D Demo Days Powe</a> <a title="Sept '10 page 39" href="http://viewer.zmags.com/publication/a406f23c?page=39"> </a> <a title="Sept '10 page 40" href="http://viewer.zmags.com/publication/a406f23c?page=40"> Elly Valas · R E TA I L V I </a> <a title="Sept '10 page 41" href="http://viewer.zmags.com/publication/a406f23c?page=41"> SEPTEMBER 2010 THE RETAIL OBSERVER 41</a> <a title="Sept '10 page 42" href="http://viewer.zmags.com/publication/a406f23c?page=42"> John Tschohl · C U S T O M E R S E RV I</a> <a title="Sept '10 page 43" href="http://viewer.zmags.com/publication/a406f23c?page=43"> THE “BEST VALUE” PROFESSIONAL RANGES</a> <a title="Sept '10 page 44" href="http://viewer.zmags.com/publication/a406f23c?page=44"> Chris Thiede · B R A N D B U I L D I</a> <a title="Sept '10 page 45" href="http://viewer.zmags.com/publication/a406f23c?page=45"> SEPTEMBER 2010 THE RETAIL OBSERVER 45</a> <a title="Sept '10 page 46" href="http://viewer.zmags.com/publication/a406f23c?page=46"> Kelly Rigdon · B U S I N E S S S O L U T </a> <a title="Sept '10 page 47" href="http://viewer.zmags.com/publication/a406f23c?page=47"> </a> <a title="Sept '10 page 48" href="http://viewer.zmags.com/publication/a406f23c?page=48"> Rick Segel · R E TA I L B U S I N E </a> <a title="Sept '10 page 49" href="http://viewer.zmags.com/publication/a406f23c?page=49"> EDUCATION The Professional Resource Library </a> <a title="Sept '10 page 50" href="http://viewer.zmags.com/publication/a406f23c?page=50"> Kevin M. Henry · T R E N D S </a> <a title="Sept '10 page 51" href="http://viewer.zmags.com/publication/a406f23c?page=51"> 36” “Opera” pro-range Electric multifunctio</a> <a title="Sept '10 page 52" href="http://viewer.zmags.com/publication/a406f23c?page=52"> Robert Spector · MOM & POP STORE Th</a> <a title="Sept '10 page 53" href="http://viewer.zmags.com/publication/a406f23c?page=53"> </a> <a title="Sept '10 page 54" href="http://viewer.zmags.com/publication/a406f23c?page=54"> Promotions • O N T H E M O V E </a> <a title="Sept '10 page 55" href="http://viewer.zmags.com/publication/a406f23c?page=55"> 2010 • UPCOMING EVENTS • 2011 SEPTEMBER IS BA</a> <a title="Sept '10 page 56" href="http://viewer.zmags.com/publication/a406f23c?page=56"> • S E R V I C E N E W S Driving Network Traffi</a> <a title="Sept '10 page 57" href="http://viewer.zmags.com/publication/a406f23c?page=57"> TO FIND YOUR LOCAL DISTRIBUTOR PLEASE CALL THE FA</a> <a title="Sept '10 page 58" href="http://viewer.zmags.com/publication/a406f23c?page=58"> • B U Y I N G G R O U P N E W S BrandSource Re</a> <a title="Sept '10 page 59" href="http://viewer.zmags.com/publication/a406f23c?page=59"> GET CONNECTED ONLINE! The RetailOb</a> <a title="Sept '10 page 60" href="http://viewer.zmags.com/publication/a406f23c?page=60"> Prime Delivering Deals and Opport L </a> <a title="Sept '10 page 61" href="http://viewer.zmags.com/publication/a406f23c?page=61"> • B U Y I N G G R O U P N E W S Time the Best </a> <a title="Sept '10 page 62" href="http://viewer.zmags.com/publication/a406f23c?page=62"> continued from page 61 </a> <a title="Sept '10 page 63" href="http://viewer.zmags.com/publication/a406f23c?page=63"> WALL OF FAME• RETAILERS OBSERVED •WALL OF</a> <a title="Sept '10 page 64" href="http://viewer.zmags.com/publication/a406f23c?page=64"> · ASSOCIATION NEWS CEDIA 2010 PREVIEW CEDIA </a> <a title="Sept '10 page 65" href="http://viewer.zmags.com/publication/a406f23c?page=65"> CARTER MARKETING 403-589-0068 cartermk@telus.ne</a> <a title="Sept '10 page 66" href="http://viewer.zmags.com/publication/a406f23c?page=66"> Manufacturer {NOTES} •</a> <a title="Sept '10 page 67" href="http://viewer.zmags.com/publication/a406f23c?page=67"> Most The ShelfSpace* Our la</a> <a title="Sept '10 page 68" href="http://viewer.zmags.com/publication/a406f23c?page=68"> </a>