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<br /> Chief Executive Officer<br /> 2011 Volume 2 | £25.00 €47.50 $58.00 www.the-chiefexecutive.com<br /> Drive your talent<br /> True Value's Lyle Heidemann on the<br /> CEO's role in managing human capital<br /> PLUS:<br /> Richard Solomons<br /> of InterContinental Hotels<br /> Group on CEO succession<br /> Pernod Ricard's CEO<br /> on enhancing the<br /> customer experience<br /> gain<br /> www.cds-global.com<br /> with CDS Global<br /> At CDS Global, we are more than just a provider.<br /> We are a strategic partner to our clients for<br /> outsourced business solutions, effectively<br /> managing their customer interactions and<br /> building revenue to their bottom lines.<br /> • Order Management & Fulfillment<br /> • Payment & Data Capture<br /> • Marketing Solutions<br /> • Business Intelligence & Analytics<br /> • Digital Solutions<br /> <br /> <br /> Foreword<br /> On the web...<br /> Find thought leadership, analysis, white<br /> papers<a title="CEO 018 page 1" href="http://viewer.zmags.com/publication/a45bb338?page=1"> Chief Executive Officer 2011 Volume 2 | £25.00 €</a> <a title="CEO 018 page 2" href="http://viewer.zmags.com/publication/a45bb338?page=2"> gain www.cds-global.com with CDS Global At CD</a> <a title="CEO 018 page 3" href="http://viewer.zmags.com/publication/a45bb338?page=3"> Foreword On the web... Find thought leadership, </a> <a title="CEO 018 page 4" href="http://viewer.zmags.com/publication/a45bb338?page=4"> </a> <a title="CEO 018 page 5" href="http://viewer.zmags.com/publication/a45bb338?page=5"> Contents Cover story 21 A strong company cultu</a> <a title="CEO 018 page 6" href="http://viewer.zmags.com/publication/a45bb338?page=6"> Contents Outsourcing 46 Air of certainty </a> <a title="CEO 018 page 7" href="http://viewer.zmags.com/publication/a45bb338?page=7"> The corner office > ICD research Back to busines</a> <a title="CEO 018 page 8" href="http://viewer.zmags.com/publication/a45bb338?page=8"> The corner office > ICD research Demand in emergi</a> <a title="CEO 018 page 9" href="http://viewer.zmags.com/publication/a45bb338?page=9"> The corner office > Vital statistics Vital stat</a> <a title="CEO 018 page 10" href="http://viewer.zmags.com/publication/a45bb338?page=10"> The corner office > The perfect CEO The ideal lea</a> <a title="CEO 018 page 11" href="http://viewer.zmags.com/publication/a45bb338?page=11"> The corner office > The perfect CEO </a> <a title="CEO 018 page 12" href="http://viewer.zmags.com/publication/a45bb338?page=12"> The corner office > Business school round-up Bus</a> <a title="CEO 018 page 13" href="http://viewer.zmags.com/publication/a45bb338?page=13"> Insight > CEO succession Man with a view You mig</a> <a title="CEO 018 page 14" href="http://viewer.zmags.com/publication/a45bb338?page=14"> Insight > CEO succession something worthwhile a</a> <a title="CEO 018 page 15" href="http://viewer.zmags.com/publication/a45bb338?page=15"> Insight > CEO succession IHG is the largest </a> <a title="CEO 018 page 16" href="http://viewer.zmags.com/publication/a45bb338?page=16"> Company insight > CEO succession Seamless trans</a> <a title="CEO 018 page 17" href="http://viewer.zmags.com/publication/a45bb338?page=17"> Company insight > CEO succession know whe</a> <a title="CEO 018 page 18" href="http://viewer.zmags.com/publication/a45bb338?page=18"> Insight > CEO succession Power to the people </a> <a title="CEO 018 page 19" href="http://viewer.zmags.com/publication/a45bb338?page=19"> Insight > CEO succession behind it. The mobile </a> <a title="CEO 018 page 20" href="http://viewer.zmags.com/publication/a45bb338?page=20"> Insight > CEO succession “When we launched L</a> <a title="CEO 018 page 21" href="http://viewer.zmags.com/publication/a45bb338?page=21"> Insight > Human capital innovation Culture clu</a> <a title="CEO 018 page 22" href="http://viewer.zmags.com/publication/a45bb338?page=22"> Insight > Human capital innovation managers cit</a> <a title="CEO 018 page 23" href="http://viewer.zmags.com/publication/a45bb338?page=23"> Insight > Human capital innovation I explain </a> <a title="CEO 018 page 24" href="http://viewer.zmags.com/publication/a45bb338?page=24"> Company insight > Human capital innovation Heal</a> <a title="CEO 018 page 25" href="http://viewer.zmags.com/publication/a45bb338?page=25"> Company insight > Human capital innovation surp</a> <a title="CEO 018 page 26" href="http://viewer.zmags.com/publication/a45bb338?page=26"> Company insight > Human capital innovation The </a> <a title="CEO 018 page 27" href="http://viewer.zmags.com/publication/a45bb338?page=27"> Company insight > Human capital innovation of 2</a> <a title="CEO 018 page 28" href="http://viewer.zmags.com/publication/a45bb338?page=28"> Company insight > Human capital innovation Insp</a> <a title="CEO 018 page 29" href="http://viewer.zmags.com/publication/a45bb338?page=29"> Company insight > Human capital innovation Get </a> <a title="CEO 018 page 30" href="http://viewer.zmags.com/publication/a45bb338?page=30"> Success in business requires the right perspectiv</a> <a title="CEO 018 page 31" href="http://viewer.zmags.com/publication/a45bb338?page=31"> </a> <a title="CEO 018 page 32" href="http://viewer.zmags.com/publication/a45bb338?page=32"> Company insight > Human capital innovation Lowe</a> <a title="CEO 018 page 33" href="http://viewer.zmags.com/publication/a45bb338?page=33"> Company insight > Human capital innovation The </a> <a title="CEO 018 page 34" href="http://viewer.zmags.com/publication/a45bb338?page=34"> </a> <a title="CEO 018 page 35" href="http://viewer.zmags.com/publication/a45bb338?page=35"> Special report Global cover that counts </a> <a title="CEO 018 page 36" href="http://viewer.zmags.com/publication/a45bb338?page=36"> Special report > Global cover that counts Europ</a> <a title="CEO 018 page 37" href="http://viewer.zmags.com/publication/a45bb338?page=37"> Special report > Global cover that counts US: a</a> <a title="CEO 018 page 38" href="http://viewer.zmags.com/publication/a45bb338?page=38"> Special report > Global cover that counts China</a> <a title="CEO 018 page 39" href="http://viewer.zmags.com/publication/a45bb338?page=39"> Special report > Global cover that counts Middl</a> <a title="CEO 018 page 40" href="http://viewer.zmags.com/publication/a45bb338?page=40"> Special report > Global cover that counts South</a> <a title="CEO 018 page 41" href="http://viewer.zmags.com/publication/a45bb338?page=41"> Special report > Global cover that counts Latin</a> <a title="CEO 018 page 42" href="http://viewer.zmags.com/publication/a45bb338?page=42"> Aetna International — empowering people to live h</a> <a title="CEO 018 page 43" href="http://viewer.zmags.com/publication/a45bb338?page=43"> Insight > Corporate philanthropy Business </a> <a title="CEO 018 page 44" href="http://viewer.zmags.com/publication/a45bb338?page=44"> Insight > Corporate philanthropy CECP board mem</a> <a title="CEO 018 page 45" href="http://viewer.zmags.com/publication/a45bb338?page=45"> Insight > Corporate philanthropy projects. Thus</a> <a title="CEO 018 page 46" href="http://viewer.zmags.com/publication/a45bb338?page=46"> Insight > Outsourcing Air of certainty As BAA br</a> <a title="CEO 018 page 47" href="http://viewer.zmags.com/publication/a45bb338?page=47"> Insight > Outsourcing What are the main tests o</a> <a title="CEO 018 page 48" href="http://viewer.zmags.com/publication/a45bb338?page=48"> Company insight > Outsourcing Growth in a cold </a> <a title="CEO 018 page 49" href="http://viewer.zmags.com/publication/a45bb338?page=49"> Company insight > Outsourcing </a> <a title="CEO 018 page 50" href="http://viewer.zmags.com/publication/a45bb338?page=50"> Insight > Outsourcing </a> <a title="CEO 018 page 51" href="http://viewer.zmags.com/publication/a45bb338?page=51"> Insight > Outsourcing Measuring costs Interesti</a> <a title="CEO 018 page 52" href="http://viewer.zmags.com/publication/a45bb338?page=52"> Company insight > Outsourcing Changing with the</a> <a title="CEO 018 page 53" href="http://viewer.zmags.com/publication/a45bb338?page=53"> Company insight > Outsourcing economies of scal</a> <a title="CEO 018 page 54" href="http://viewer.zmags.com/publication/a45bb338?page=54"> Insight > Outsourcing Postal revival The financial</a> <a title="CEO 018 page 55" href="http://viewer.zmags.com/publication/a45bb338?page=55"> Insight > Outsourcing “We help the rest of t</a> <a title="CEO 018 page 56" href="http://viewer.zmags.com/publication/a45bb338?page=56"> Company insight > Cloud computing Follow the cl</a> <a title="CEO 018 page 57" href="http://viewer.zmags.com/publication/a45bb338?page=57"> Company insight > Cloud computing </a> <a title="CEO 018 page 58" href="http://viewer.zmags.com/publication/a45bb338?page=58"> Insight > Customer experience management Creating</a> <a title="CEO 018 page 59" href="http://viewer.zmags.com/publication/a45bb338?page=59"> Insight > Customer experience management US, Fr</a> <a title="CEO 018 page 60" href="http://viewer.zmags.com/publication/a45bb338?page=60"> Company insight > Customer experience management </a> <a title="CEO 018 page 61" href="http://viewer.zmags.com/publication/a45bb338?page=61"> Company insight > Customer experience management </a> <a title="CEO 018 page 62" href="http://viewer.zmags.com/publication/a45bb338?page=62"> Company insight > Customer experience management </a> <a title="CEO 018 page 63" href="http://viewer.zmags.com/publication/a45bb338?page=63"> Company insight > Customer experience management </a> <a title="CEO 018 page 64" href="http://viewer.zmags.com/publication/a45bb338?page=64"> Insight > Document management The digital mailroo</a> <a title="CEO 018 page 65" href="http://viewer.zmags.com/publication/a45bb338?page=65"> Insight > Document management No more paper pow</a> <a title="CEO 018 page 66" href="http://viewer.zmags.com/publication/a45bb338?page=66"> Company insight > Document management Business </a> <a title="CEO 018 page 67" href="http://viewer.zmags.com/publication/a45bb338?page=67"> Special report > CEO apologies How to say sorry: </a> <a title="CEO 018 page 68" href="http://viewer.zmags.com/publication/a45bb338?page=68"> Special report > CEO apologies </a> <a title="CEO 018 page 69" href="http://viewer.zmags.com/publication/a45bb338?page=69"> Special report > CEO apologies apology: remedyi</a> <a title="CEO 018 page 70" href="http://viewer.zmags.com/publication/a45bb338?page=70"> Insight > National Business Awards Transformative</a> <a title="CEO 018 page 71" href="http://viewer.zmags.com/publication/a45bb338?page=71"> Insight > National Business Awards </a> <a title="CEO 018 page 72" href="http://viewer.zmags.com/publication/a45bb338?page=72"> Insight > National Business Awards </a> <a title="CEO 018 page 73" href="http://viewer.zmags.com/publication/a45bb338?page=73"> Insight > National Business Awards Big and agile:</a> <a title="CEO 018 page 74" href="http://viewer.zmags.com/publication/a45bb338?page=74"> Insight > National Business Awards Recession in</a> <a title="CEO 018 page 75" href="http://viewer.zmags.com/publication/a45bb338?page=75"> Insight > National Business Awards Fresh ideas an</a> <a title="CEO 018 page 76" href="http://viewer.zmags.com/publication/a45bb338?page=76"> Insight > CSR Striking sustainable gold Busines</a> <a title="CEO 018 page 77" href="http://viewer.zmags.com/publication/a45bb338?page=77"> Insight > CSR one-day retreats, two in the last</a> <a title="CEO 018 page 78" href="http://viewer.zmags.com/publication/a45bb338?page=78"> Insight > CSR eInveryone's interest Corporate s</a> <a title="CEO 018 page 79" href="http://viewer.zmags.com/publication/a45bb338?page=79"> Insight > CSR term. Profitability is, of course</a> <a title="CEO 018 page 80" href="http://viewer.zmags.com/publication/a45bb338?page=80"> Insight > CSR Keep it in the family G</a> <a title="CEO 018 page 81" href="http://viewer.zmags.com/publication/a45bb338?page=81"> Insight > CSR to convince the other party that </a> <a title="CEO 018 page 82" href="http://viewer.zmags.com/publication/a45bb338?page=82"> Insight > CSR developed by Carl Miele under the</a> <a title="CEO 018 page 83" href="http://viewer.zmags.com/publication/a45bb338?page=83"> SIMPLY CLEVER Cut costs without cutting </a> <a title="CEO 018 page 84" href="http://viewer.zmags.com/publication/a45bb338?page=84"> Aetna International — empowering people to live h</a>