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<br /> Incorporating Fulfilment and e-Logistics Magazine ISSUE 5 | APRIL 2016<br /> AMAZON: CONTINUAL<br /> INNOVATION<br /> Katie McQuaid, Director, Ful lment by Amazon, UK on innovating with<br /> operations and logistics for sellers and customers, p10<br /> Inside our ‘Omnichannel’ edition:<br /> ❚ Retail review: John Lewis, p26<br /> ❚ Redefining the supply chain, p28<br /> ❚ The DC of the future, p36<br /> ❚ Return to sender, p42<br /> NEXT FROM EDELIVERY<br /> eDelivery Expo 27 & 28 April 2016<br /> Full details at edeliveryexpo.com<br /> <br /> <br /> <br /> Contents<br /> ISSUE 5 | APRIL 2016<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@edelivery.net<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Gold<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Marvin Roberts<br /> Tel: 020 7933 8999<br /> Fax: 020 7933 8998<br /> E-mail: andy.james@int<a title="edelivery Issue 5 - April 2016 page 1" href="http://viewer.zmags.com/publication/a5b8d1f9?page=1"> Incorporating Fulfilment and e-Logistics Magazine</a> <a title="edelivery Issue 5 - April 2016 page 2" href="http://viewer.zmags.com/publication/a5b8d1f9?page=2"> </a> <a title="edelivery Issue 5 - April 2016 page 3" href="http://viewer.zmags.com/publication/a5b8d1f9?page=3"> </a> <a title="edelivery Issue 5 - April 2016 page 4" href="http://viewer.zmags.com/publication/a5b8d1f9?page=4"> </a> <a title="edelivery Issue 5 - April 2016 page 5" href="http://viewer.zmags.com/publication/a5b8d1f9?page=5"> Contents ISSUE 5 | APRIL 2016 Editor</a> <a title="edelivery Issue 5 - April 2016 page 6" href="http://viewer.zmags.com/publication/a5b8d1f9?page=6"> 4 welcome Editor’s Comment </a> <a title="edelivery Issue 5 - April 2016 page 7" href="http://viewer.zmags.com/publication/a5b8d1f9?page=7"> THINK OUTSIDE THE BOX Products come in different</a> <a title="edelivery Issue 5 - April 2016 page 8" href="http://viewer.zmags.com/publication/a5b8d1f9?page=8"> 6 news Sean Fleming highlights recent industry</a> <a title="edelivery Issue 5 - April 2016 page 9" href="http://viewer.zmags.com/publication/a5b8d1f9?page=9"> </a> <a title="edelivery Issue 5 - April 2016 page 10" href="http://viewer.zmags.com/publication/a5b8d1f9?page=10"> 8 news GROWING THE SHARING ECONOMY Menzies Dis</a> <a title="edelivery Issue 5 - April 2016 page 11" href="http://viewer.zmags.com/publication/a5b8d1f9?page=11"> news 9 Managing The Entertainer The Entertain</a> <a title="edelivery Issue 5 - April 2016 page 12" href="http://viewer.zmags.com/publication/a5b8d1f9?page=12"> 10 interview Amazon: continual innovation </a> <a title="edelivery Issue 5 - April 2016 page 13" href="http://viewer.zmags.com/publication/a5b8d1f9?page=13"> location and description of the next item to be p</a> <a title="edelivery Issue 5 - April 2016 page 14" href="http://viewer.zmags.com/publication/a5b8d1f9?page=14"> </a> <a title="edelivery Issue 5 - April 2016 page 15" href="http://viewer.zmags.com/publication/a5b8d1f9?page=15"> as well as helping them to grow their business. “</a> <a title="edelivery Issue 5 - April 2016 page 16" href="http://viewer.zmags.com/publication/a5b8d1f9?page=16"> 14 interview </a> <a title="edelivery Issue 5 - April 2016 page 17" href="http://viewer.zmags.com/publication/a5b8d1f9?page=17"> costs, Amazon is able to apply this model to othe</a> <a title="edelivery Issue 5 - April 2016 page 18" href="http://viewer.zmags.com/publication/a5b8d1f9?page=18"> </a> <a title="edelivery Issue 5 - April 2016 page 19" href="http://viewer.zmags.com/publication/a5b8d1f9?page=19"> </a> <a title="edelivery Issue 5 - April 2016 page 20" href="http://viewer.zmags.com/publication/a5b8d1f9?page=20"> 18 dashboard Parcel deliveries break the 1 </a> <a title="edelivery Issue 5 - April 2016 page 21" href="http://viewer.zmags.com/publication/a5b8d1f9?page=21"> We have the UK's leading B2B ecommerce website, o</a> <a title="edelivery Issue 5 - April 2016 page 22" href="http://viewer.zmags.com/publication/a5b8d1f9?page=22"> 20 dashboard averaging 23% in 2015 with the </a> <a title="edelivery Issue 5 - April 2016 page 23" href="http://viewer.zmags.com/publication/a5b8d1f9?page=23"> JUST LANDING wnControlTower AIR TRAFFIC CONTROL F</a> <a title="edelivery Issue 5 - April 2016 page 24" href="http://viewer.zmags.com/publication/a5b8d1f9?page=24"> 22 advertorial: PFS Web Michael Clarke Sales </a> <a title="edelivery Issue 5 - April 2016 page 25" href="http://viewer.zmags.com/publication/a5b8d1f9?page=25"> advertorial: PFS Web 23 </a> <a title="edelivery Issue 5 - April 2016 page 26" href="http://viewer.zmags.com/publication/a5b8d1f9?page=26"> 24 IRUK 500 The state of retail: Top500 201</a> <a title="edelivery Issue 5 - April 2016 page 27" href="http://viewer.zmags.com/publication/a5b8d1f9?page=27"> The most extensive analysis on the UK's Top</a> <a title="edelivery Issue 5 - April 2016 page 28" href="http://viewer.zmags.com/publication/a5b8d1f9?page=28"> 26 retail review LEADERBOARDDelivery C</a> <a title="edelivery Issue 5 - April 2016 page 29" href="http://viewer.zmags.com/publication/a5b8d1f9?page=29"> announced it would charge customers £2 for any cl</a> <a title="edelivery Issue 5 - April 2016 page 30" href="http://viewer.zmags.com/publication/a5b8d1f9?page=30"> 28 omnichannel: supply chain The following g</a> <a title="edelivery Issue 5 - April 2016 page 31" href="http://viewer.zmags.com/publication/a5b8d1f9?page=31"> orders from local stores and deliver with a fleet</a> <a title="edelivery Issue 5 - April 2016 page 32" href="http://viewer.zmags.com/publication/a5b8d1f9?page=32"> YOUR PARCEL PARTNER Delivering a boost to your b</a> <a title="edelivery Issue 5 - April 2016 page 33" href="http://viewer.zmags.com/publication/a5b8d1f9?page=33"> eDelivery Expo 31 A peek at the upcoming eD</a> <a title="edelivery Issue 5 - April 2016 page 34" href="http://viewer.zmags.com/publication/a5b8d1f9?page=34"> 32 eDelivery Expo anytime, anywhere and how </a> <a title="edelivery Issue 5 - April 2016 page 35" href="http://viewer.zmags.com/publication/a5b8d1f9?page=35"> General Merchandise, Ocado will pick up that latt</a> <a title="edelivery Issue 5 - April 2016 page 36" href="http://viewer.zmags.com/publication/a5b8d1f9?page=36"> 34 eDelivery Expo John Lewis’s distribution t</a> <a title="edelivery Issue 5 - April 2016 page 37" href="http://viewer.zmags.com/publication/a5b8d1f9?page=37"> Woodway UK recognise that each business is differ</a> <a title="edelivery Issue 5 - April 2016 page 38" href="http://viewer.zmags.com/publication/a5b8d1f9?page=38"> 36 omnichannel: warehouse The following gues</a> <a title="edelivery Issue 5 - April 2016 page 39" href="http://viewer.zmags.com/publication/a5b8d1f9?page=39"> this. Fulfilling ‘single’ orders is as easy as fi</a> <a title="edelivery Issue 5 - April 2016 page 40" href="http://viewer.zmags.com/publication/a5b8d1f9?page=40"> </a> <a title="edelivery Issue 5 - April 2016 page 41" href="http://viewer.zmags.com/publication/a5b8d1f9?page=41"> omnichannel: fulfilment 39 Costing delivery</a> <a title="edelivery Issue 5 - April 2016 page 42" href="http://viewer.zmags.com/publication/a5b8d1f9?page=42"> 40 omnichannel: fulfilment Amazon has al</a> <a title="edelivery Issue 5 - April 2016 page 43" href="http://viewer.zmags.com/publication/a5b8d1f9?page=43"> The number of its hub stores, from which orders a</a> <a title="edelivery Issue 5 - April 2016 page 44" href="http://viewer.zmags.com/publication/a5b8d1f9?page=44"> 42 omnichannel: returns Return to sender, d</a> <a title="edelivery Issue 5 - April 2016 page 45" href="http://viewer.zmags.com/publication/a5b8d1f9?page=45"> that the returns policy is a potential barrier to</a> <a title="edelivery Issue 5 - April 2016 page 46" href="http://viewer.zmags.com/publication/a5b8d1f9?page=46"> 18TH MAY 2016 The Platinum Suite ExCel London L</a> <a title="edelivery Issue 5 - April 2016 page 47" href="http://viewer.zmags.com/publication/a5b8d1f9?page=47"> be fooled into thinking the Schuh strategy is one</a> <a title="edelivery Issue 5 - April 2016 page 48" href="http://viewer.zmags.com/publication/a5b8d1f9?page=48"> 46 omnichannel: telematics Delivery solutio</a> <a title="edelivery Issue 5 - April 2016 page 49" href="http://viewer.zmags.com/publication/a5b8d1f9?page=49"> the carrier is to deal with non-standard deliveri</a> <a title="edelivery Issue 5 - April 2016 page 50" href="http://viewer.zmags.com/publication/a5b8d1f9?page=50"> 48 insight DAVID JI</a> <a title="edelivery Issue 5 - April 2016 page 51" href="http://viewer.zmags.com/publication/a5b8d1f9?page=51"> </a> <a title="edelivery Issue 5 - April 2016 page 52" href="http://viewer.zmags.com/publication/a5b8d1f9?page=52"> 50 insight those which are s</a> <a title="edelivery Issue 5 - April 2016 page 53" href="http://viewer.zmags.com/publication/a5b8d1f9?page=53"> </a> <a title="edelivery Issue 5 - April 2016 page 54" href="http://viewer.zmags.com/publication/a5b8d1f9?page=54"> See us at stand J65 Internet Retailing Expo </a>