<br />
134<br />
SERVICES<br />
DAVID KELLY<br />
<br />
<br />
<br />
<br />
<br />
PROBLEM SOLVED<br />
AN AIRPORT SERVICE DESK AND SERVICE MANAGEMENT<br />
SOLUTION THAT’S BOTH FLEXIBLE AND COST EFFECTIVE<br />
<br />
Your processes may be complex,<br />
but that doesn't mean your service<br />
management solution should be.<br />
Every airport is unique, but that doesn't<br />
mean your service management solution<br />
should require costly custom development<br />
and consulting to support your needs.<br />
Enter ServiceTec's Service Desk solution<br />
– an uncomplicated, flexible and cost-effec-<br />
tive IT service management solution to<br />
meet the service desk and service manage-<br />
ment requirements of the company's exist-<br />
ing and new clients. Capable of delivering<<a title="Passenger Terminal World - Annual Showcase 2011 page 1" href="http://viewer.zmags.com/publication/a8a1be2b?page=1">ANNUAL 2011</a> ANNUAL 2011<a title="Passenger Terminal World - Annual Showcase 2011 page 2" href="http://viewer.zmags.com/publication/a8a1be2b?page=2">Stan Peterson913-441-4124 Office816-591-4124 Mob</a> Stan Peterson913-441-4124 Office816-591-4124 Mob<a title="Passenger Terminal World - Annual Showcase 2011 page 3" href="http://viewer.zmags.com/publication/a8a1be2b?page=3">36384042DESIGN </a> 36384042DESIGN <a title="Passenger Terminal World - Annual Showcase 2011 page 4" href="http://viewer.zmags.com/publication/a8a1be2b?page=4">2CONTENTSTechnology58 sun screen </a> 2CONTENTSTechnology58 sun screen <a title="Passenger Terminal World - Annual Showcase 2011 page 5" href="http://viewer.zmags.com/publication/a8a1be2b?page=5">1$5.+43(.-(2(-&/ 22$-&$1/1."$22(-&</a> 1$5.+43(.-(2(-&/ 22$-&$1/1."$22(-&<a title="Passenger Terminal World - Annual Showcase 2011 page 6" href="http://viewer.zmags.com/publication/a8a1be2b?page=6">4contents94 just the ticket Ralf </a> 4contents94 just the ticket Ralf <a title="Passenger Terminal World - Annual Showcase 2011 page 7" href="http://viewer.zmags.com/publication/a8a1be2b?page=7">AIRLINEDesigned by Norman FosterLondon Heathrow</a> AIRLINEDesigned by Norman FosterLondon Heathrow<a title="Passenger Terminal World - Annual Showcase 2011 page 8" href="http://viewer.zmags.com/publication/a8a1be2b?page=8">NOW FREEANNUALSHOWPLUS FREE ONLINE READ</a> NOW FREEANNUALSHOWPLUS FREE ONLINE READ<a title="Passenger Terminal World - Annual Showcase 2011 page 9" href="http://viewer.zmags.com/publication/a8a1be2b?page=9">SEALAX </a> SEALAX <a title="Passenger Terminal World - Annual Showcase 2011 page 10" href="http://viewer.zmags.com/publication/a8a1be2b?page=10">8DESIGNAFSHAN YUNASDUBAI INTERNATIONALTOTAL</a> 8DESIGNAFSHAN YUNASDUBAI INTERNATIONALTOTAL<a title="Passenger Terminal World - Annual Showcase 2011 page 11" href="http://viewer.zmags.com/publication/a8a1be2b?page=11">with Dubai World Central – Al MaktoumInternation</a> with Dubai World Central – Al MaktoumInternation<a title="Passenger Terminal World - Annual Showcase 2011 page 12" href="http://viewer.zmags.com/publication/a8a1be2b?page=12"></a> <a title="Passenger Terminal World - Annual Showcase 2011 page 13" href="http://viewer.zmags.com/publication/a8a1be2b?page=13">self-serviceif the implementation of new informa</a> self-serviceif the implementation of new informa<a title="Passenger Terminal World - Annual Showcase 2011 page 14" href="http://viewer.zmags.com/publication/a8a1be2b?page=14">12DESIGNrevenue with less resources. To</a> 12DESIGNrevenue with less resources. To<a title="Passenger Terminal World - Annual Showcase 2011 page 15" href="http://viewer.zmags.com/publication/a8a1be2b?page=15">Dream, Design... BuildADPI's architects and engi</a> Dream, Design... BuildADPI's architects and engi<a title="Passenger Terminal World - Annual Showcase 2011 page 16" href="http://viewer.zmags.com/publication/a8a1be2b?page=16">14DESIGNMARK ROTHMANSILICON VALLEY’SLATEST</a> 14DESIGNMARK ROTHMANSILICON VALLEY’SLATEST<a title="Passenger Terminal World - Annual Showcase 2011 page 17" href="http://viewer.zmags.com/publication/a8a1be2b?page=17">DESIGN0105“Following our philos</a> DESIGN0105“Following our philos<a title="Passenger Terminal World - Annual Showcase 2011 page 18" href="http://viewer.zmags.com/publication/a8a1be2b?page=18">rtified. A reflect curtain wall sysglazing contr</a> rtified. A reflect curtain wall sysglazing contr<a title="Passenger Terminal World - Annual Showcase 2011 page 19" href="http://viewer.zmags.com/publication/a8a1be2b?page=19">recycling, and recycled and low VOC mate-rials, </a> recycling, and recycled and low VOC mate-rials, <a title="Passenger Terminal World - Annual Showcase 2011 page 20" href="http://viewer.zmags.com/publication/a8a1be2b?page=20">The expo gives us the opportunity to listen toot</a> The expo gives us the opportunity to listen toot<a title="Passenger Terminal World - Annual Showcase 2011 page 21" href="http://viewer.zmags.com/publication/a8a1be2b?page=21">DESIGN19Pascal BerBeratDesign for lifeAirpor</a> DESIGN19Pascal BerBeratDesign for lifeAirpor<a title="Passenger Terminal World - Annual Showcase 2011 page 22" href="http://viewer.zmags.com/publication/a8a1be2b?page=22">20DESIGNOther demands areplaced on f</a> 20DESIGNOther demands areplaced on f<a title="Passenger Terminal World - Annual Showcase 2011 page 23" href="http://viewer.zmags.com/publication/a8a1be2b?page=23">The conference is a great place for makingcontac</a> The conference is a great place for makingcontac<a title="Passenger Terminal World - Annual Showcase 2011 page 24" href="http://viewer.zmags.com/publication/a8a1be2b?page=24"> THE WORLD'S PREMIER PASSENGERTERMINAL EXHIBI</a> THE WORLD'S PREMIER PASSENGERTERMINAL EXHIBI<a title="Passenger Terminal World - Annual Showcase 2011 page 25" href="http://viewer.zmags.com/publication/a8a1be2b?page=25">This is a great conference. It brings some ofthe</a> This is a great conference. It brings some ofthe<a title="Passenger Terminal World - Annual Showcase 2011 page 26" href="http://viewer.zmags.com/publication/a8a1be2b?page=26">24DESIGNAntonio MArtín Gonzálezall change</a> 24DESIGNAntonio MArtín Gonzálezall change<a title="Passenger Terminal World - Annual Showcase 2011 page 27" href="http://viewer.zmags.com/publication/a8a1be2b?page=27">first day all staff are familiar with the newenvi</a> first day all staff are familiar with the newenvi<a title="Passenger Terminal World - Annual Showcase 2011 page 28" href="http://viewer.zmags.com/publication/a8a1be2b?page=28">26DESIGNcarroll mccormickCelebrationof suCC</a> 26DESIGNcarroll mccormickCelebrationof suCC<a title="Passenger Terminal World - Annual Showcase 2011 page 29" href="http://viewer.zmags.com/publication/a8a1be2b?page=29">observed that they have higher occupancy than lin</a> observed that they have higher occupancy than lin<a title="Passenger Terminal World - Annual Showcase 2011 page 30" href="http://viewer.zmags.com/publication/a8a1be2b?page=30">28DESIGNElEna SauErWaiting gets betterWell-d</a> 28DESIGNElEna SauErWaiting gets betterWell-d<a title="Passenger Terminal World - Annual Showcase 2011 page 31" href="http://viewer.zmags.com/publication/a8a1be2b?page=31"> Quite a different version was ordered bythe o</a> Quite a different version was ordered bythe o<a title="Passenger Terminal World - Annual Showcase 2011 page 32" href="http://viewer.zmags.com/publication/a8a1be2b?page=32">an heat up to aand are suscepte from the sun.n</a> an heat up to aand are suscepte from the sun.n<a title="Passenger Terminal World - Annual Showcase 2011 page 33" href="http://viewer.zmags.com/publication/a8a1be2b?page=33">airports to avoid these unwelcome out-comes. Dat</a> airports to avoid these unwelcome out-comes. Dat<a title="Passenger Terminal World - Annual Showcase 2011 page 34" href="http://viewer.zmags.com/publication/a8a1be2b?page=34">IntroducingC/S Solarmotion™Dynamic sunshadesth</a> IntroducingC/S Solarmotion™Dynamic sunshadesth<a title="Passenger Terminal World - Annual Showcase 2011 page 35" href="http://viewer.zmags.com/publication/a8a1be2b?page=35">DESIGN33ViVien Upwoodcentre stageFujairah i</a> DESIGN33ViVien Upwoodcentre stageFujairah i<a title="Passenger Terminal World - Annual Showcase 2011 page 36" href="http://viewer.zmags.com/publication/a8a1be2b?page=36">34DESIGN Examples are: live-fire trai</a> 34DESIGN Examples are: live-fire trai<a title="Passenger Terminal World - Annual Showcase 2011 page 37" href="http://viewer.zmags.com/publication/a8a1be2b?page=37"></a> <a title="Passenger Terminal World - Annual Showcase 2011 page 38" href="http://viewer.zmags.com/publication/a8a1be2b?page=38">36DESIGNMARTTI MÄYRYcollectand recycl</a> 36DESIGNMARTTI MÄYRYcollectand recycl<a title="Passenger Terminal World - Annual Showcase 2011 page 39" href="http://viewer.zmags.com/publication/a8a1be2b?page=39">supplier,” comments IrinaFedorova, deputy head o</a> supplier,” comments IrinaFedorova, deputy head o<a title="Passenger Terminal World - Annual Showcase 2011 page 40" href="http://viewer.zmags.com/publication/a8a1be2b?page=40">38DESIGNFERNANDO MOSQUERACOFFEE CULTUREA</a> 38DESIGNFERNANDO MOSQUERACOFFEE CULTUREA<a title="Passenger Terminal World - Annual Showcase 2011 page 41" href="http://viewer.zmags.com/publication/a8a1be2b?page=41"> In the airport sector, SENER has carriedout m</a> In the airport sector, SENER has carriedout m<a title="Passenger Terminal World - Annual Showcase 2011 page 42" href="http://viewer.zmags.com/publication/a8a1be2b?page=42">40DESIGNRoddy L. BoggusCITy Of dREAmSAIRPOR</a> 40DESIGNRoddy L. BoggusCITy Of dREAmSAIRPOR<a title="Passenger Terminal World - Annual Showcase 2011 page 43" href="http://viewer.zmags.com/publication/a8a1be2b?page=43">financial, development, funding, environmental, su</a> financial, development, funding, environmental, su<a title="Passenger Terminal World - Annual Showcase 2011 page 44" href="http://viewer.zmags.com/publication/a8a1be2b?page=44">42DESIGNjoerg meinelDesign classicform follo</a> 42DESIGNjoerg meinelDesign classicform follo<a title="Passenger Terminal World - Annual Showcase 2011 page 45" href="http://viewer.zmags.com/publication/a8a1be2b?page=45">hand locally. The long useful life of USMmodular</a> hand locally. The long useful life of USMmodular<a title="Passenger Terminal World - Annual Showcase 2011 page 46" href="http://viewer.zmags.com/publication/a8a1be2b?page=46">ay to flexib ents. The armsiven time. Thens </a> ay to flexib ents. The armsiven time. Thens <a title="Passenger Terminal World - Annual Showcase 2011 page 47" href="http://viewer.zmags.com/publication/a8a1be2b?page=47"> The seat units are fitted onto the steelstretch</a> The seat units are fitted onto the steelstretch<a title="Passenger Terminal World - Annual Showcase 2011 page 48" href="http://viewer.zmags.com/publication/a8a1be2b?page=48"></a> <a title="Passenger Terminal World - Annual Showcase 2011 page 49" href="http://viewer.zmags.com/publication/a8a1be2b?page=49">DESIGN47ITIR GÜLEZARE YOU SITTINGCOMFORTABLY</a> DESIGN47ITIR GÜLEZARE YOU SITTINGCOMFORTABLY<a title="Passenger Terminal World - Annual Showcase 2011 page 50" href="http://viewer.zmags.com/publication/a8a1be2b?page=50">48DESIGN As a </a> 48DESIGN As a <a title="Passenger Terminal World - Annual Showcase 2011 page 51" href="http://viewer.zmags.com/publication/a8a1be2b?page=51"></a> <a title="Passenger Terminal World - Annual Showcase 2011 page 52" href="http://viewer.zmags.com/publication/a8a1be2b?page=52">50DESIGNCATERINA PEPORISeating SolutionS</a> 50DESIGNCATERINA PEPORISeating SolutionS<a title="Passenger Terminal World - Annual Showcase 2011 page 53" href="http://viewer.zmags.com/publication/a8a1be2b?page=53"> One of the company’s most importantachievement</a> One of the company’s most importantachievement<a title="Passenger Terminal World - Annual Showcase 2011 page 54" href="http://viewer.zmags.com/publication/a8a1be2b?page=54">52DESIGNThomas melchera flexible approachi</a> 52DESIGNThomas melchera flexible approachi<a title="Passenger Terminal World - Annual Showcase 2011 page 55" href="http://viewer.zmags.com/publication/a8a1be2b?page=55"> It goes without saying that an ideal air-port</a> It goes without saying that an ideal air-port<a title="Passenger Terminal World - Annual Showcase 2011 page 56" href="http://viewer.zmags.com/publication/a8a1be2b?page=56">54DESIGNVIJENDER SHARMAroutes to retailsuc</a> 54DESIGNVIJENDER SHARMAroutes to retailsuc<a title="Passenger Terminal World - Annual Showcase 2011 page 57" href="http://viewer.zmags.com/publication/a8a1be2b?page=57">DESIGN55Financial results For the year 2009A</a> DESIGN55Financial results For the year 2009A<a title="Passenger Terminal World - Annual Showcase 2011 page 58" href="http://viewer.zmags.com/publication/a8a1be2b?page=58">56DESIGNexploit these findings, flights a</a> 56DESIGNexploit these findings, flights a<a title="Passenger Terminal World - Annual Showcase 2011 page 59" href="http://viewer.zmags.com/publication/a8a1be2b?page=59">ConceptsProductsService</a> ConceptsProductsService<a title="Passenger Terminal World - Annual Showcase 2011 page 60" href="http://viewer.zmags.com/publication/a8a1be2b?page=60">58TECHNOLOGYRex LehmannSun ScreenA reflectiv</a> 58TECHNOLOGYRex LehmannSun ScreenA reflectiv<a title="Passenger Terminal World - Annual Showcase 2011 page 61" href="http://viewer.zmags.com/publication/a8a1be2b?page=61">• The ‘cool’ coating’s ability to reach tem-pera</a> • The ‘cool’ coating’s ability to reach tem-pera<a title="Passenger Terminal World - Annual Showcase 2011 page 62" href="http://viewer.zmags.com/publication/a8a1be2b?page=62">Are your energy costs rising steeply?What if you</a> Are your energy costs rising steeply?What if you<a title="Passenger Terminal World - Annual Showcase 2011 page 63" href="http://viewer.zmags.com/publication/a8a1be2b?page=63">TECHNOLOGY61Yolande Groenhouttake fivethere</a> TECHNOLOGY61Yolande Groenhouttake fivethere<a title="Passenger Terminal World - Annual Showcase 2011 page 64" href="http://viewer.zmags.com/publication/a8a1be2b?page=64">62TECHNOLOGY Again, an intel</a> 62TECHNOLOGY Again, an intel<a title="Passenger Terminal World - Annual Showcase 2011 page 65" href="http://viewer.zmags.com/publication/a8a1be2b?page=65">World Provider of Airport Systems and Equipment </a> World Provider of Airport Systems and Equipment <a title="Passenger Terminal World - Annual Showcase 2011 page 66" href="http://viewer.zmags.com/publication/a8a1be2b?page=66">64TECHNOLOGYCraig Toomeyon thE movEmontrEal-</a> 64TECHNOLOGYCraig Toomeyon thE movEmontrEal-<a title="Passenger Terminal World - Annual Showcase 2011 page 67" href="http://viewer.zmags.com/publication/a8a1be2b?page=67">passenger tracking and 2D barcode compli-ance, a</a> passenger tracking and 2D barcode compli-ance, a<a title="Passenger Terminal World - Annual Showcase 2011 page 68" href="http://viewer.zmags.com/publication/a8a1be2b?page=68">WheretechnologymeetsopportunityAs a world</a> WheretechnologymeetsopportunityAs a world<a title="Passenger Terminal World - Annual Showcase 2011 page 69" href="http://viewer.zmags.com/publication/a8a1be2b?page=69">TECHNOLOGY67ANDREW PICKERINGWinning combinaT</a> TECHNOLOGY67ANDREW PICKERINGWinning combinaT<a title="Passenger Terminal World - Annual Showcase 2011 page 70" href="http://viewer.zmags.com/publication/a8a1be2b?page=70">68TECHNOLOGYbag</a> 68TECHNOLOGYbag<a title="Passenger Terminal World - Annual Showcase 2011 page 71" href="http://viewer.zmags.com/publication/a8a1be2b?page=71">NeverstopcreatingSomewhere there’s a destin</a> NeverstopcreatingSomewhere there’s a destin<a title="Passenger Terminal World - Annual Showcase 2011 page 72" href="http://viewer.zmags.com/publication/a8a1be2b?page=72">70TECHNOLOGYCatherine ChaUVetHandle wit</a> 70TECHNOLOGYCatherine ChaUVetHandle wit<a title="Passenger Terminal World - Annual Showcase 2011 page 73" href="http://viewer.zmags.com/publication/a8a1be2b?page=73">the installation of 10 EDS machines and sixtomog</a> the installation of 10 EDS machines and sixtomog<a title="Passenger Terminal World - Annual Showcase 2011 page 74" href="http://viewer.zmags.com/publication/a8a1be2b?page=74">72TECHNOLOGYPierre-Jean riViereTimE TEamTrav</a> 72TECHNOLOGYPierre-Jean riViereTimE TEamTrav<a title="Passenger Terminal World - Annual Showcase 2011 page 75" href="http://viewer.zmags.com/publication/a8a1be2b?page=75"> These applications are implementedeither in </a> These applications are implementedeither in <a title="Passenger Terminal World - Annual Showcase 2011 page 76" href="http://viewer.zmags.com/publication/a8a1be2b?page=76">74TECHNOLOGYPETRA OLLHOFFthe test of timepur</a> 74TECHNOLOGYPETRA OLLHOFFthe test of timepur<a title="Passenger Terminal World - Annual Showcase 2011 page 77" href="http://viewer.zmags.com/publication/a8a1be2b?page=77"> The display features a diagonal of 38in(97cm) </a> The display features a diagonal of 38in(97cm) <a title="Passenger Terminal World - Annual Showcase 2011 page 78" href="http://viewer.zmags.com/publication/a8a1be2b?page=78">76TECHNOLOGYAngelA Boultfully loadedfor g</a> 76TECHNOLOGYAngelA Boultfully loadedfor g<a title="Passenger Terminal World - Annual Showcase 2011 page 79" href="http://viewer.zmags.com/publication/a8a1be2b?page=79">easily view the load plan or load sheet on asmar</a> easily view the load plan or load sheet on asmar<a title="Passenger Terminal World - Annual Showcase 2011 page 80" href="http://viewer.zmags.com/publication/a8a1be2b?page=80"> ften a long queus waiting to haveading for the</a> ften a long queus waiting to haveading for the<a title="Passenger Terminal World - Annual Showcase 2011 page 81" href="http://viewer.zmags.com/publication/a8a1be2b?page=81"> Once travellers clear security, they facethe c</a> Once travellers clear security, they facethe c<a title="Passenger Terminal World - Annual Showcase 2011 page 82" href="http://viewer.zmags.com/publication/a8a1be2b?page=82">80TECHNOLOGYis based on a seamless inte</a> 80TECHNOLOGYis based on a seamless inte<a title="Passenger Terminal World - Annual Showcase 2011 page 83" href="http://viewer.zmags.com/publication/a8a1be2b?page=83"></a> <a title="Passenger Terminal World - Annual Showcase 2011 page 84" href="http://viewer.zmags.com/publication/a8a1be2b?page=84">82TECHNOLOGYjohan godina new sof</a> 82TECHNOLOGYjohan godina new sof<a title="Passenger Terminal World - Annual Showcase 2011 page 85" href="http://viewer.zmags.com/publication/a8a1be2b?page=85"> y have notot fly regu-y have not that could</a> y have notot fly regu-y have not that could<a title="Passenger Terminal World - Annual Showcase 2011 page 86" href="http://viewer.zmags.com/publication/a8a1be2b?page=86">84TECHNOLOGYStewart Maxwellteam workCollabor</a> 84TECHNOLOGYStewart Maxwellteam workCollabor<a title="Passenger Terminal World - Annual Showcase 2011 page 87" href="http://viewer.zmags.com/publication/a8a1be2b?page=87">· Centralised data management and collec-tion, e</a> · Centralised data management and collec-tion, e<a title="Passenger Terminal World - Annual Showcase 2011 page 88" href="http://viewer.zmags.com/publication/a8a1be2b?page=88">86TECHNOLOGYBRITTA PAULOn the busestransferr</a> 86TECHNOLOGYBRITTA PAULOn the busestransferr<a title="Passenger Terminal World - Annual Showcase 2011 page 89" href="http://viewer.zmags.com/publication/a8a1be2b?page=89">is achieved through the company’s world-wide pat</a> is achieved through the company’s world-wide pat<a title="Passenger Terminal World - Annual Showcase 2011 page 90" href="http://viewer.zmags.com/publication/a8a1be2b?page=90">88TECHNOLOGYThomas PorqueTsafe and soundspe</a> 88TECHNOLOGYThomas PorqueTsafe and soundspe<a title="Passenger Terminal World - Annual Showcase 2011 page 91" href="http://viewer.zmags.com/publication/a8a1be2b?page=91">ExcEEding dEmands Gunnebo’s fastboarding gates –</a> ExcEEding dEmands Gunnebo’s fastboarding gates –<a title="Passenger Terminal World - Annual Showcase 2011 page 92" href="http://viewer.zmags.com/publication/a8a1be2b?page=92">90TECHNOLOGYALAN WOONOver the past</a> 90TECHNOLOGYALAN WOONOver the past<a title="Passenger Terminal World - Annual Showcase 2011 page 93" href="http://viewer.zmags.com/publication/a8a1be2b?page=93">tion is the priority but the advertiser who ispa</a> tion is the priority but the advertiser who ispa<a title="Passenger Terminal World - Annual Showcase 2011 page 94" href="http://viewer.zmags.com/publication/a8a1be2b?page=94">92TECHNOLOGYFlorian KlinKvacuum packedImprov</a> 92TECHNOLOGYFlorian KlinKvacuum packedImprov<a title="Passenger Terminal World - Annual Showcase 2011 page 95" href="http://viewer.zmags.com/publication/a8a1be2b?page=95">Ergonomic, flExiblE, sEcurE andEnErgy EfficiEnt </a> Ergonomic, flExiblE, sEcurE andEnErgy EfficiEnt <a title="Passenger Terminal World - Annual Showcase 2011 page 96" href="http://viewer.zmags.com/publication/a8a1be2b?page=96">94TECHNOLOGYRALF JANNJUST THE TICKETSELF-SE</a> 94TECHNOLOGYRALF JANNJUST THE TICKETSELF-SE<a title="Passenger Terminal World - Annual Showcase 2011 page 97" href="http://viewer.zmags.com/publication/a8a1be2b?page=97">These will be used to observe the boarding proces</a> These will be used to observe the boarding proces<a title="Passenger Terminal World - Annual Showcase 2011 page 98" href="http://viewer.zmags.com/publication/a8a1be2b?page=98">96TECHNOLOGYRolf IlsemannData pointHigH-qua</a> 96TECHNOLOGYRolf IlsemannData pointHigH-qua<a title="Passenger Terminal World - Annual Showcase 2011 page 99" href="http://viewer.zmags.com/publication/a8a1be2b?page=99">US government on 26 May 2002. It is thefirst publ</a> US government on 26 May 2002. It is thefirst publ<a title="Passenger Terminal World - Annual Showcase 2011 page 100" href="http://viewer.zmags.com/publication/a8a1be2b?page=100">98TECHNOLOGYLEonArd BEckMAnnpassengerprOcess</a> 98TECHNOLOGYLEonArd BEckMAnnpassengerprOcess<a title="Passenger Terminal World - Annual Showcase 2011 page 101" href="http://viewer.zmags.com/publication/a8a1be2b?page=101">a new airport standard to incorporate mod-ern pr</a> a new airport standard to incorporate mod-ern pr<a title="Passenger Terminal World - Annual Showcase 2011 page 102" href="http://viewer.zmags.com/publication/a8a1be2b?page=102">100TECHNOLOGYRicaRdo Rochafor a time onlywh</a> 100TECHNOLOGYRicaRdo Rochafor a time onlywh<a title="Passenger Terminal World - Annual Showcase 2011 page 103" href="http://viewer.zmags.com/publication/a8a1be2b?page=103">TECHNOLOGY101key data includin</a> TECHNOLOGY101key data includin<a title="Passenger Terminal World - Annual Showcase 2011 page 104" href="http://viewer.zmags.com/publication/a8a1be2b?page=104"></a> <a title="Passenger Terminal World - Annual Showcase 2011 page 105" href="http://viewer.zmags.com/publication/a8a1be2b?page=105">TECHNOLOGY103SOlOmOn WOng And StAn tSeSecure</a> TECHNOLOGY103SOlOmOn WOng And StAn tSeSecure<a title="Passenger Terminal World - Annual Showcase 2011 page 106" href="http://viewer.zmags.com/publication/a8a1be2b?page=106">104TECHNOLOGY These are but a handful of exam</a> 104TECHNOLOGY These are but a handful of exam<a title="Passenger Terminal World - Annual Showcase 2011 page 107" href="http://viewer.zmags.com/publication/a8a1be2b?page=107">TECHNOLOGY105Researchers such as Reaso</a> TECHNOLOGY105Researchers such as Reaso<a title="Passenger Terminal World - Annual Showcase 2011 page 108" href="http://viewer.zmags.com/publication/a8a1be2b?page=108">106TECHNOLOGYFin B. BonsetSyStematicramp pl</a> 106TECHNOLOGYFin B. BonsetSyStematicramp pl<a title="Passenger Terminal World - Annual Showcase 2011 page 109" href="http://viewer.zmags.com/publication/a8a1be2b?page=109">airports such as New York's JFKInternationa</a> airports such as New York's JFKInternationa<a title="Passenger Terminal World - Annual Showcase 2011 page 110" href="http://viewer.zmags.com/publication/a8a1be2b?page=110">108TECHNOLOGYANDREW YANGModel aircrafti</a> 108TECHNOLOGYANDREW YANGModel aircrafti<a title="Passenger Terminal World - Annual Showcase 2011 page 111" href="http://viewer.zmags.com/publication/a8a1be2b?page=111">and development time in creating thehelicopters.</a> and development time in creating thehelicopters.<a title="Passenger Terminal World - Annual Showcase 2011 page 112" href="http://viewer.zmags.com/publication/a8a1be2b?page=112">110TECHNOLOGYANDREW GOLDSMITHSENSE OF SE</a> 110TECHNOLOGYANDREW GOLDSMITHSENSE OF SE<a title="Passenger Terminal World - Annual Showcase 2011 page 113" href="http://viewer.zmags.com/publication/a8a1be2b?page=113">airport operation. In the near future, scan-ners</a> airport operation. In the near future, scan-ners<a title="Passenger Terminal World - Annual Showcase 2011 page 114" href="http://viewer.zmags.com/publication/a8a1be2b?page=114">RapiscanOptimised CheCkpOint"ETTER3ECURITYs)NCR</a> RapiscanOptimised CheCkpOint"ETTER3ECURITYs)NCR<a title="Passenger Terminal World - Annual Showcase 2011 page 115" href="http://viewer.zmags.com/publication/a8a1be2b?page=115">TECHNOLOGY113Bill YackeYDigiTal DirecTion</a> TECHNOLOGY113Bill YackeYDigiTal DirecTion<a title="Passenger Terminal World - Annual Showcase 2011 page 116" href="http://viewer.zmags.com/publication/a8a1be2b?page=116">114TECHNOLOGYthat clutter a</a> 114TECHNOLOGYthat clutter a<a title="Passenger Terminal World - Annual Showcase 2011 page 117" href="http://viewer.zmags.com/publication/a8a1be2b?page=117">Sanssation and Helvetica or Halvetica condensed</a> Sanssation and Helvetica or Halvetica condensed<a title="Passenger Terminal World - Annual Showcase 2011 page 118" href="http://viewer.zmags.com/publication/a8a1be2b?page=118">“Insanity can be defined as doing the samething </a> “Insanity can be defined as doing the samething <a title="Passenger Terminal World - Annual Showcase 2011 page 119" href="http://viewer.zmags.com/publication/a8a1be2b?page=119">cOst cOntrOlit – the key enabler fOr smart bagga</a> cOst cOntrOlit – the key enabler fOr smart bagga<a title="Passenger Terminal World - Annual Showcase 2011 page 120" href="http://viewer.zmags.com/publication/a8a1be2b?page=120">118TECHNOLOGYexis</a> 118TECHNOLOGYexis<a title="Passenger Terminal World - Annual Showcase 2011 page 121" href="http://viewer.zmags.com/publication/a8a1be2b?page=121">DO YOU HAVE BAGGAGE TO HANDLE?www.vanderlande.co</a> DO YOU HAVE BAGGAGE TO HANDLE?www.vanderlande.co<a title="Passenger Terminal World - Annual Showcase 2011 page 122" href="http://viewer.zmags.com/publication/a8a1be2b?page=122">120TECHNOLOGYMichelle hoareStrict SecuritySe</a> 120TECHNOLOGYMichelle hoareStrict SecuritySe<a title="Passenger Terminal World - Annual Showcase 2011 page 123" href="http://viewer.zmags.com/publication/a8a1be2b?page=123"> tion t</a> tion t<a title="Passenger Terminal World - Annual Showcase 2011 page 124" href="http://viewer.zmags.com/publication/a8a1be2b?page=124">122SERVICESDaviD EllioTTPersonal touchover-</a> 122SERVICESDaviD EllioTTPersonal touchover-<a title="Passenger Terminal World - Annual Showcase 2011 page 125" href="http://viewer.zmags.com/publication/a8a1be2b?page=125"> Current users include the UK's NetworkRail and</a> Current users include the UK's NetworkRail and<a title="Passenger Terminal World - Annual Showcase 2011 page 126" href="http://viewer.zmags.com/publication/a8a1be2b?page=126">124SERVICESRaimo JacobsonFuture prooFingAir</a> 124SERVICESRaimo JacobsonFuture prooFingAir<a title="Passenger Terminal World - Annual Showcase 2011 page 127" href="http://viewer.zmags.com/publication/a8a1be2b?page=127"> To achieve a sustainable and robustdesign, diff</a> To achieve a sustainable and robustdesign, diff<a title="Passenger Terminal World - Annual Showcase 2011 page 128" href="http://viewer.zmags.com/publication/a8a1be2b?page=128">126SERVICESAmir NeemANSmart Securityit’S </a> 126SERVICESAmir NeemANSmart Securityit’S <a title="Passenger Terminal World - Annual Showcase 2011 page 129" href="http://viewer.zmags.com/publication/a8a1be2b?page=129">• Management plans;• Technology assessments.Op</a> • Management plans;• Technology assessments.Op<a title="Passenger Terminal World - Annual Showcase 2011 page 130" href="http://viewer.zmags.com/publication/a8a1be2b?page=130">128TECHNOLOGYFABIEN PICHETload and lockmode</a> 128TECHNOLOGYFABIEN PICHETload and lockmode<a title="Passenger Terminal World - Annual Showcase 2011 page 131" href="http://viewer.zmags.com/publication/a8a1be2b?page=131">Linux operating system installed on PC-based har</a> Linux operating system installed on PC-based har<a title="Passenger Terminal World - Annual Showcase 2011 page 132" href="http://viewer.zmags.com/publication/a8a1be2b?page=132">130SERVICESdiana vogelSpace raceWhen ai</a> 130SERVICESdiana vogelSpace raceWhen ai<a title="Passenger Terminal World - Annual Showcase 2011 page 133" href="http://viewer.zmags.com/publication/a8a1be2b?page=133">making use of a storage tent as a classiccold ha</a> making use of a storage tent as a classiccold ha<a title="Passenger Terminal World - Annual Showcase 2011 page 134" href="http://viewer.zmags.com/publication/a8a1be2b?page=134">10302SERVICESLISA HOLLANDUP ANDRUNNINGIT</a> 10302SERVICESLISA HOLLANDUP ANDRUNNINGIT<a title="Passenger Terminal World - Annual Showcase 2011 page 135" href="http://viewer.zmags.com/publication/a8a1be2b?page=135">system escalations ensure that pks is withinthe </a> system escalations ensure that pks is withinthe <a title="Passenger Terminal World - Annual Showcase 2011 page 136" href="http://viewer.zmags.com/publication/a8a1be2b?page=136">134SERVICESDAVID KELLYPROBLEM SOLVEDAN A</a> 134SERVICESDAVID KELLYPROBLEM SOLVEDAN A<a title="Passenger Terminal World - Annual Showcase 2011 page 137" href="http://viewer.zmags.com/publication/a8a1be2b?page=137">ITIL V3 for The reaL worLd CruciallyServiceTec’s</a> ITIL V3 for The reaL worLd CruciallyServiceTec’s<a title="Passenger Terminal World - Annual Showcase 2011 page 138" href="http://viewer.zmags.com/publication/a8a1be2b?page=138">136SERVICESHAns-JoACHiM KloHsIt’s Good to tal</a> 136SERVICESHAns-JoACHiM KloHsIt’s Good to tal<a title="Passenger Terminal World - Annual Showcase 2011 page 139" href="http://viewer.zmags.com/publication/a8a1be2b?page=139">Position overlaPPing (%)ships formed. In this w</a> Position overlaPPing (%)ships formed. In this w<a title="Passenger Terminal World - Annual Showcase 2011 page 140" href="http://viewer.zmags.com/publication/a8a1be2b?page=140"></a> <a title="Passenger Terminal World - Annual Showcase 2011 page 141" href="http://viewer.zmags.com/publication/a8a1be2b?page=141">SERVICES139HallDor HallDorssonthe danish way</a> SERVICES139HallDor HallDorssonthe danish way<a title="Passenger Terminal World - Annual Showcase 2011 page 142" href="http://viewer.zmags.com/publication/a8a1be2b?page=142">140SERVICESBy contacting DAG,customers ga</a> 140SERVICESBy contacting DAG,customers ga<a title="Passenger Terminal World - Annual Showcase 2011 page 143" href="http://viewer.zmags.com/publication/a8a1be2b?page=143">Danish Airport Group November 2010 COMPAN</a> Danish Airport Group November 2010 COMPAN<a title="Passenger Terminal World - Annual Showcase 2011 page 144" href="http://viewer.zmags.com/publication/a8a1be2b?page=144">142SERVICESPiet De GrauwegloBal partnerope</a> 142SERVICESPiet De GrauwegloBal partnerope<a title="Passenger Terminal World - Annual Showcase 2011 page 145" href="http://viewer.zmags.com/publication/a8a1be2b?page=145">that solves its customers’ baggage prob-lems in </a> that solves its customers’ baggage prob-lems in <a title="Passenger Terminal World - Annual Showcase 2011 page 146" href="http://viewer.zmags.com/publication/a8a1be2b?page=146">144Most NotewortHy AirportsSTEVE THOMAS-EMBERSO</a> 144Most NotewortHy AirportsSTEVE THOMAS-EMBERSO<a title="Passenger Terminal World - Annual Showcase 2011 page 147" href="http://viewer.zmags.com/publication/a8a1be2b?page=147">Most NotewortHy Airports1451 </a> Most NotewortHy Airports1451 <a title="Passenger Terminal World - Annual Showcase 2011 page 148" href="http://viewer.zmags.com/publication/a8a1be2b?page=148">146Most NotewortHy AirportsNOTEWORTHY fOR</a> 146Most NotewortHy AirportsNOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 149" href="http://viewer.zmags.com/publication/a8a1be2b?page=149">Most NotewortHy Airports10407NOTEWORTHY f</a> Most NotewortHy Airports10407NOTEWORTHY f<a title="Passenger Terminal World - Annual Showcase 2011 page 150" href="http://viewer.zmags.com/publication/a8a1be2b?page=150">148Most NotewortHy AirportsNOTEWORTHY fOR</a> 148Most NotewortHy AirportsNOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 151" href="http://viewer.zmags.com/publication/a8a1be2b?page=151">Most NotewortHy Airports149NOTEWORTHY fOR</a> Most NotewortHy Airports149NOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 152" href="http://viewer.zmags.com/publication/a8a1be2b?page=152">150Most NotewortHy AirportsNOTEWORTHY fOR</a> 150Most NotewortHy AirportsNOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 153" href="http://viewer.zmags.com/publication/a8a1be2b?page=153">Most NotewortHy Airports151NOTEWORTHY fOR</a> Most NotewortHy Airports151NOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 154" href="http://viewer.zmags.com/publication/a8a1be2b?page=154">152Most NotewortHy AirportsNOTEWORTHY fOR</a> 152Most NotewortHy AirportsNOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 155" href="http://viewer.zmags.com/publication/a8a1be2b?page=155">Most NotewortHy Airports153NOTEWORTHY fOR</a> Most NotewortHy Airports153NOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 156" href="http://viewer.zmags.com/publication/a8a1be2b?page=156">154Most NotewortHy AirportsNOTEWORTHY fOR</a> 154Most NotewortHy AirportsNOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 157" href="http://viewer.zmags.com/publication/a8a1be2b?page=157">MOST NOTEWORTHY AIRPORTS155NOTEWORTHY FOR</a> MOST NOTEWORTHY AIRPORTS155NOTEWORTHY FOR<a title="Passenger Terminal World - Annual Showcase 2011 page 158" href="http://viewer.zmags.com/publication/a8a1be2b?page=158">156Most NotewortHy AirportsNOTEWORTHY fOR</a> 156Most NotewortHy AirportsNOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 159" href="http://viewer.zmags.com/publication/a8a1be2b?page=159">Most NotewortHy Airports157NOTEWORTHY NEW</a> Most NotewortHy Airports157NOTEWORTHY NEW<a title="Passenger Terminal World - Annual Showcase 2011 page 160" href="http://viewer.zmags.com/publication/a8a1be2b?page=160">158Most NotewortHy AirportsNOTEWORTHY fOR</a> 158Most NotewortHy AirportsNOTEWORTHY fOR<a title="Passenger Terminal World - Annual Showcase 2011 page 161" href="http://viewer.zmags.com/publication/a8a1be2b?page=161">Advertising FeAture159KnowlEdgE is powEr</a> Advertising FeAture159KnowlEdgE is powEr<a title="Passenger Terminal World - Annual Showcase 2011 page 162" href="http://viewer.zmags.com/publication/a8a1be2b?page=162">160MISSION-CRITICAL DATAJUNE SILVERMANThings</a> 160MISSION-CRITICAL DATAJUNE SILVERMANThings<a title="Passenger Terminal World - Annual Showcase 2011 page 163" href="http://viewer.zmags.com/publication/a8a1be2b?page=163">Erenhot AirportLocation: Inner Mongolia, ChinaP</a> Erenhot AirportLocation: Inner Mongolia, ChinaP<a title="Passenger Terminal World - Annual Showcase 2011 page 164" href="http://viewer.zmags.com/publication/a8a1be2b?page=164">162MISSION-CRITICAL DATAPerth Airport</a> 162MISSION-CRITICAL DATAPerth Airport<a title="Passenger Terminal World - Annual Showcase 2011 page 165" href="http://viewer.zmags.com/publication/a8a1be2b?page=165">Benin International AirportLocation: NigeriaPro</a> Benin International AirportLocation: NigeriaPro<a title="Passenger Terminal World - Annual Showcase 2011 page 166" href="http://viewer.zmags.com/publication/a8a1be2b?page=166">164MISSION-CRITICAL DATAZambian Projec</a> 164MISSION-CRITICAL DATAZambian Projec<a title="Passenger Terminal World - Annual Showcase 2011 page 167" href="http://viewer.zmags.com/publication/a8a1be2b?page=167">Honolulu International AirportLocation: HawaiiP</a> Honolulu International AirportLocation: HawaiiP<a title="Passenger Terminal World - Annual Showcase 2011 page 168" href="http://viewer.zmags.com/publication/a8a1be2b?page=168">166MISSION-CRITICAL DATAPensacola Regi</a> 166MISSION-CRITICAL DATAPensacola Regi<a title="Passenger Terminal World - Annual Showcase 2011 page 169" href="http://viewer.zmags.com/publication/a8a1be2b?page=169">Ministro Pistarini International AirportLocation</a> Ministro Pistarini International AirportLocation<a title="Passenger Terminal World - Annual Showcase 2011 page 170" href="http://viewer.zmags.com/publication/a8a1be2b?page=170">168MISSION-CRITICAL DATADushanbe Inter</a> 168MISSION-CRITICAL DATADushanbe Inter<a title="Passenger Terminal World - Annual Showcase 2011 page 171" href="http://viewer.zmags.com/publication/a8a1be2b?page=171">MISSION-CRITICAL DATA169Prishtina Inte</a> MISSION-CRITICAL DATA169Prishtina Inte<a title="Passenger Terminal World - Annual Showcase 2011 page 172" href="http://viewer.zmags.com/publication/a8a1be2b?page=172">170INDEX TO ADVERTISERSQUICK REFERENCE AND C</a> 170INDEX TO ADVERTISERSQUICK REFERENCE AND C<a title="Passenger Terminal World - Annual Showcase 2011 page 173" href="http://viewer.zmags.com/publication/a8a1be2b?page=173">is the acknowledged world market leader in revolv</a> is the acknowledged world market leader in revolv<a title="Passenger Terminal World - Annual Showcase 2011 page 174" href="http://viewer.zmags.com/publication/a8a1be2b?page=174">172INDEX TO ADVERTISERSencourage expo</a> 172INDEX TO ADVERTISERSencourage expo<a title="Passenger Terminal World - Annual Showcase 2011 page 175" href="http://viewer.zmags.com/publication/a8a1be2b?page=175">Tel : +60 3 8961 3024Email: alantkwoon@industron</a> Tel : +60 3 8961 3024Email: alantkwoon@industron<a title="Passenger Terminal World - Annual Showcase 2011 page 176" href="http://viewer.zmags.com/publication/a8a1be2b?page=176">174INDEX TO ADVERTISERSLOSBERGERLos</a> 174INDEX TO ADVERTISERSLOSBERGERLos<a title="Passenger Terminal World - Annual Showcase 2011 page 177" href="http://viewer.zmags.com/publication/a8a1be2b?page=177">demanding operating conditions requiring high-qua</a> demanding operating conditions requiring high-qua<a title="Passenger Terminal World - Annual Showcase 2011 page 178" href="http://viewer.zmags.com/publication/a8a1be2b?page=178">176INDEX TO ADVERTISERSin and around </a> 176INDEX TO ADVERTISERSin and around <a title="Passenger Terminal World - Annual Showcase 2011 page 179" href="http://viewer.zmags.com/publication/a8a1be2b?page=179"></a> <a title="Passenger Terminal World - Annual Showcase 2011 page 180" href="http://viewer.zmags.com/publication/a8a1be2b?page=180">Photography by Stephan Abry · Art Direction by S</a> Photography by Stephan Abry · Art Direction by S