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Best regards
Zmags
www.banking-gateway.com
Summer 2013
Published in partnership with
The
Virgin
touch
How Virgin Money
chairman Richard
Branson is breaking
new ground in the
banking industry
Also in this issue:
Martin Frohn and the
European Commission's
new Anti-Money
Laundering Directive
The customer experience
at Standard Chartered
and First Direct
PLUS:GRCATSAXOBANKWITHCIOMIKAELMUNCK·UNICREDIT'SMASSIMOMILANTAONCONTACTCENTRES
·FRANKABAGNALEANDTHEEVOLVINGFIGHTAGAINSTCOUNTER-CHEQUEFRAUD
SEPA
Outsource your processing to a solid partner
The Single Euro Payments Area offers you all the benefits of an open
European market. But first you will have to get ready for the end
date. That means getting to know the SEPA rulebooks, allocating
time and resources for the migration, and developing new SEPA-
proof services.
www.banking-gateway.com Summer 2013 Published i
SEPA Outsource your processing to a solid part
Foreword On the web... On the web...
Turn simple communication into powerful conversat
Contents On the cover 14 09 Must the EU reasse
Contents and their customers. Jack Wittels spea
NEED HELP MAKING CASHLESS A REALITY? Nets has bee
Contents 78 Keeping pace with the
Insight > Industry overview Rethink the Robin Hoo
Insight > Industry overview A further reaso
Insight > Industry overview
The intelligence > The front office News & vital
The intelligence > The front office Counting the c
Insight > Customer experience management Virgin t
Insight > Customer experience management
Insight > Customer experience management On a
Company insight > Customer experience management
Company insight > Customer experience management
Insight > Customer experience management New kid
Insight > Customer experience management massiv
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Insight > Customer experience management The
Insight > Customer experience management become
Insight > Customer Experience Management
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Insight > Customer experience management The r
Insight > Customer experience management other
Company insight > Customer experience management
Company insight > Customer experience management
AUSTRIA FRANCE germany ROMANIA SLOVAKIA SWITZERLA
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Insight > Customer experience management In the b
Insight > Customer experience management making
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Company insight > Customer experience management
Insight > Data analytics
Insight > Data analytics Massimo Milanta Massimo
Insight > Data analytics High-end technologi
Company insight > Data analytics Data analytics
Company insight > Data analytics
Insight > Data analytics Jim Banks: A lot is sa
hard to get the all-around customer view, but it
Insight > Core banking Business agility in core b
Insight > Core banking (especially for data tha
Company insight > Core banking Core metamorphos
Company insight > Core banking
Insight > Payments Single minded As deadlines f
Insight > Payments dynamically in response to m
Company insight > Payments The need for speed
Company insight > Payments
Company insight > Payments Nordic payment syste
Company insight > Payments Keep pace with payme
Company insight > Payments Real business intell
Company insight > Payments
Insight > Payments Net profits Thanks to the soar
Insight > Payments financial services based on
Company insight > Payments Protect and serve S
Company insight > Payments Vocal accord With th
FATF Recommendation 19: Higher-risk countries “Fi
Company insight > Payments Learn a new business
Company insight > Governance, risk & compliance
Company insight > Governance, risk & compliance
Insight > Governance, risk & compliance Follow th
Insight > Governance, risk & compliance Ris
Company insight > Governance, risk & compliance
Company insight > Governance, risk & compliance
Insight > Governance, risk & compliance North
towards providing colleagues with the ability to
Insight > Governance, risk & compliance reliab
Company insight > Governance, risk & compliance
Company insight > Governance, risk & compliance
Company insight > Governance, risk & compliance
Insight > Security Unknown enemy New technol
Insight > Security Is the pace of threats quick
Insight > Security Hire him if you can Famou
Insight > Security £34.3 million in 2011 to £35
Growth in Europe Insight > Correspondent b
Insight > Correspondent banking Emerging Eu
Company insight > Correspondent banking Time to
Company insight > Correspondent banking
Company insight > Islamic banking Islamic banki
Company insight > Islamic banking considered an
Insight > Islamic banking Mission statement Iqbal
Insight > Islamic banking Fajr Capital was
Insight > Islamic banking enhanced Glass-Steaga
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