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<br /> Autumn 2014<br /> www.hmi-online.com<br /> Swiss timekeeping<br /> Jean Gabriel Pérès re ects on 15 years<br /> as Mövenpick CEO<br /> Changes in lifestyle<br /> Luxury brands enter the hotel space<br /> A front-line view<br /> World-leading concierges debate<br /> the future of their profession<br /> An of cial<br /> publication of<br /> www.ehma.com<br /> <br /> Qatar focus • European Hospitality Awards • David Thompson • Loyalty schemes<br /> Europe, Middle East and Africa<br /> +32 2 702-9235<br /> emeadevelopment@carlsonrezidor.com<br /> Americas<br /> +1 (800) 336-3301<br /> americasdevelopment@carlsonrezidor.com<br /> Asia Pacific<br /> +65 6511-9266<br /> apdevelopment@carlsonrezidor.com<br /> WORLDWIDE<br /> WORLD CLASS<br /> HOSPITALITY<br /> The Carlson Rezidor Hotel Group is one<br /> of the world’s leading hotel groups with<br /> m<a title="HMI Autumn 2014 + Archive page 1" href="http://viewer.zmags.com/publication/ac87d46a?page=1"> Autumn 2014 www.hmi-online.com </a> <a title="HMI Autumn 2014 + Archive page 2" href="http://viewer.zmags.com/publication/ac87d46a?page=2"> Europe, Middle East and Africa +32 2 702-9235 eme</a> <a title="HMI Autumn 2014 + Archive page 3" href="http://viewer.zmags.com/publication/ac87d46a?page=3"> From the editor On the web... Keep up with the l</a> <a title="HMI Autumn 2014 + Archive page 4" href="http://viewer.zmags.com/publication/ac87d46a?page=4"> Contents 32 Cover story 54 Ways to encourage</a> <a title="HMI Autumn 2014 + Archive page 5" href="http://viewer.zmags.com/publication/ac87d46a?page=5"> Purity – a new class of porcelain Bauscher rein</a> <a title="HMI Autumn 2014 + Archive page 6" href="http://viewer.zmags.com/publication/ac87d46a?page=6"> Contents Design 37 Branding together An</a> <a title="HMI Autumn 2014 + Archive page 7" href="http://viewer.zmags.com/publication/ac87d46a?page=7"> </a> <a title="HMI Autumn 2014 + Archive page 8" href="http://viewer.zmags.com/publication/ac87d46a?page=8"> The intelligence > Hotel news News Industry Ju</a> <a title="HMI Autumn 2014 + Archive page 9" href="http://viewer.zmags.com/publication/ac87d46a?page=9"> The intelligence > Vital statistics Vital stat</a> <a title="HMI Autumn 2014 + Archive page 10" href="http://viewer.zmags.com/publication/ac87d46a?page=10"> Insight > EHMA Class act </a> <a title="HMI Autumn 2014 + Archive page 11" href="http://viewer.zmags.com/publication/ac87d46a?page=11"> Electrolux Professional Imagine… Swiss hospita</a> <a title="HMI Autumn 2014 + Archive page 12" href="http://viewer.zmags.com/publication/ac87d46a?page=12"> The intelligence > STR Global Europe hotel overvi</a> <a title="HMI Autumn 2014 + Archive page 13" href="http://viewer.zmags.com/publication/ac87d46a?page=13"> A concise form and selected materials Gira Esprit</a> <a title="HMI Autumn 2014 + Archive page 14" href="http://viewer.zmags.com/publication/ac87d46a?page=14"> The big interview > Jean Gabriel Pérès Moving on </a> <a title="HMI Autumn 2014 + Archive page 15" href="http://viewer.zmags.com/publication/ac87d46a?page=15"> The big interview > Jean Gabriel Pérès operator</a> <a title="HMI Autumn 2014 + Archive page 16" href="http://viewer.zmags.com/publication/ac87d46a?page=16"> The big interview > Jean Gabriel Pérès CEO’s ey</a> <a title="HMI Autumn 2014 + Archive page 17" href="http://viewer.zmags.com/publication/ac87d46a?page=17"> Professional cleaning with discreet performance. </a> <a title="HMI Autumn 2014 + Archive page 18" href="http://viewer.zmags.com/publication/ac87d46a?page=18"> The TV channel for travellers ©Thinkstock tv</a> <a title="HMI Autumn 2014 + Archive page 19" href="http://viewer.zmags.com/publication/ac87d46a?page=19"> Insight > Business management & development Land </a> <a title="HMI Autumn 2014 + Archive page 20" href="http://viewer.zmags.com/publication/ac87d46a?page=20"> Global Hospitality Learning Cornell is the world’</a> <a title="HMI Autumn 2014 + Archive page 21" href="http://viewer.zmags.com/publication/ac87d46a?page=21"> Insight > Business management & development Figu</a> <a title="HMI Autumn 2014 + Archive page 22" href="http://viewer.zmags.com/publication/ac87d46a?page=22"> Insight > Business management & development Figu</a> <a title="HMI Autumn 2014 + Archive page 23" href="http://viewer.zmags.com/publication/ac87d46a?page=23"> </a> <a title="HMI Autumn 2014 + Archive page 24" href="http://viewer.zmags.com/publication/ac87d46a?page=24"> Insight > Business management & development New</a> <a title="HMI Autumn 2014 + Archive page 25" href="http://viewer.zmags.com/publication/ac87d46a?page=25"> Insight > Business management & development As</a> <a title="HMI Autumn 2014 + Archive page 26" href="http://viewer.zmags.com/publication/ac87d46a?page=26"> WELCOMING SUCCESS ONEGUESTATATIME BEING A HOTEL O</a> <a title="HMI Autumn 2014 + Archive page 27" href="http://viewer.zmags.com/publication/ac87d46a?page=27"> Company insight > Business management & developme</a> <a title="HMI Autumn 2014 + Archive page 28" href="http://viewer.zmags.com/publication/ac87d46a?page=28"> AWARDS 2014 Europe's finest Now in its fifth year</a> <a title="HMI Autumn 2014 + Archive page 29" href="http://viewer.zmags.com/publication/ac87d46a?page=29"> AWARDS 2014 INTERNATIONAL HOTEL OF THE YEAR SPO</a> <a title="HMI Autumn 2014 + Archive page 30" href="http://viewer.zmags.com/publication/ac87d46a?page=30"> AWARDS 2014 BEST USE OF TECHNOLOGY SPONSORED BY </a> <a title="HMI Autumn 2014 + Archive page 31" href="http://viewer.zmags.com/publication/ac87d46a?page=31"> AWARDS 2014 HOTELIER OF THE YEAR SPONSORED BY P</a> <a title="HMI Autumn 2014 + Archive page 32" href="http://viewer.zmags.com/publication/ac87d46a?page=32"> Special report > Loyalty schemes A question of l</a> <a title="HMI Autumn 2014 + Archive page 33" href="http://viewer.zmags.com/publication/ac87d46a?page=33"> Special report > Loyalty schemes their preferre</a> <a title="HMI Autumn 2014 + Archive page 34" href="http://viewer.zmags.com/publication/ac87d46a?page=34"> Special report > Loyalty schemes Recognition is</a> <a title="HMI Autumn 2014 + Archive page 35" href="http://viewer.zmags.com/publication/ac87d46a?page=35"> SAVE THE DATE food executive europe February 9th </a> <a title="HMI Autumn 2014 + Archive page 36" href="http://viewer.zmags.com/publication/ac87d46a?page=36"> We share Urs’s passion for success. Urs Birbaume</a> <a title="HMI Autumn 2014 + Archive page 37" href="http://viewer.zmags.com/publication/ac87d46a?page=37"> Insight > Design Branding together An increasing </a> <a title="HMI Autumn 2014 + Archive page 38" href="http://viewer.zmags.com/publication/ac87d46a?page=38"> LED Candle With an unrivalled variety of shape</a> <a title="HMI Autumn 2014 + Archive page 39" href="http://viewer.zmags.com/publication/ac87d46a?page=39"> Insight > Design Matsuhisa Nobu places a prem</a> <a title="HMI Autumn 2014 + Archive page 40" href="http://viewer.zmags.com/publication/ac87d46a?page=40"> PARIS S E P T. 5 - 9 , 2 0 1 4 JAN. 23-27, 2015 </a> <a title="HMI Autumn 2014 + Archive page 41" href="http://viewer.zmags.com/publication/ac87d46a?page=41"> Company insight > Design Marble: elegant, luxur</a> <a title="HMI Autumn 2014 + Archive page 42" href="http://viewer.zmags.com/publication/ac87d46a?page=42"> arbucomp . your specialist supplier for architect</a> <a title="HMI Autumn 2014 + Archive page 43" href="http://viewer.zmags.com/publication/ac87d46a?page=43"> Company insight > Design New horizons in printi</a> <a title="HMI Autumn 2014 + Archive page 44" href="http://viewer.zmags.com/publication/ac87d46a?page=44"> ® </a> <a title="HMI Autumn 2014 + Archive page 45" href="http://viewer.zmags.com/publication/ac87d46a?page=45"> Front Desk Service Request Integrated Room Autom</a> <a title="HMI Autumn 2014 + Archive page 46" href="http://viewer.zmags.com/publication/ac87d46a?page=46"> Insight > Operations Keen to be </a> <a title="HMI Autumn 2014 + Archive page 47" href="http://viewer.zmags.com/publication/ac87d46a?page=47"> Insight > Operations K </a> <a title="HMI Autumn 2014 + Archive page 48" href="http://viewer.zmags.com/publication/ac87d46a?page=48"> Insight > Operations Dolomites Living Hotel, Alp</a> <a title="HMI Autumn 2014 + Archive page 49" href="http://viewer.zmags.com/publication/ac87d46a?page=49"> Company insight > Operations Together as one Us</a> <a title="HMI Autumn 2014 + Archive page 50" href="http://viewer.zmags.com/publication/ac87d46a?page=50"> </a> <a title="HMI Autumn 2014 + Archive page 51" href="http://viewer.zmags.com/publication/ac87d46a?page=51"> Company insight > Operations Wash with Granules</a> <a title="HMI Autumn 2014 + Archive page 52" href="http://viewer.zmags.com/publication/ac87d46a?page=52"> HOSPITALITY INDUSTRY “Nearly 30 year</a> <a title="HMI Autumn 2014 + Archive page 53" href="http://viewer.zmags.com/publication/ac87d46a?page=53"> Company insight > Operations North America’s pr</a> <a title="HMI Autumn 2014 + Archive page 54" href="http://viewer.zmags.com/publication/ac87d46a?page=54"> Insight > Operations The future of the front desk</a> <a title="HMI Autumn 2014 + Archive page 55" href="http://viewer.zmags.com/publication/ac87d46a?page=55"> The world no 1 in commercial laundry UNIMAC.</a> <a title="HMI Autumn 2014 + Archive page 56" href="http://viewer.zmags.com/publication/ac87d46a?page=56"> Insight > Operations “Things are a lot easi</a> <a title="HMI Autumn 2014 + Archive page 57" href="http://viewer.zmags.com/publication/ac87d46a?page=57"> Insight > Operations leftfield requests require</a> <a title="HMI Autumn 2014 + Archive page 58" href="http://viewer.zmags.com/publication/ac87d46a?page=58"> </a> <a title="HMI Autumn 2014 + Archive page 59" href="http://viewer.zmags.com/publication/ac87d46a?page=59"> Company insight > Technology Ahead in the cloud</a> <a title="HMI Autumn 2014 + Archive page 60" href="http://viewer.zmags.com/publication/ac87d46a?page=60"> Insight > Technology Complementary technology If </a> <a title="HMI Autumn 2014 + Archive page 61" href="http://viewer.zmags.com/publication/ac87d46a?page=61"> Insight > Technology bedroom and the staff,” he</a> <a title="HMI Autumn 2014 + Archive page 62" href="http://viewer.zmags.com/publication/ac87d46a?page=62"> Insight > Technology other things that could fu</a> <a title="HMI Autumn 2014 + Archive page 63" href="http://viewer.zmags.com/publication/ac87d46a?page=63"> Advanced Hospitality TV solutions Ikusi offers m</a> <a title="HMI Autumn 2014 + Archive page 64" href="http://viewer.zmags.com/publication/ac87d46a?page=64"> Company insight > Technology Measures of succes</a> <a title="HMI Autumn 2014 + Archive page 65" href="http://viewer.zmags.com/publication/ac87d46a?page=65"> Company insight > Technology Monitoring guest </a> <a title="HMI Autumn 2014 + Archive page 66" href="http://viewer.zmags.com/publication/ac87d46a?page=66"> AUDIO  VIDEO  LIGHTING  STAGE DESIGN  PR</a> <a title="HMI Autumn 2014 + Archive page 67" href="http://viewer.zmags.com/publication/ac87d46a?page=67"> Company insight > Technology The future of pres</a> <a title="HMI Autumn 2014 + Archive page 68" href="http://viewer.zmags.com/publication/ac87d46a?page=68"> </a> <a title="HMI Autumn 2014 + Archive page 69" href="http://viewer.zmags.com/publication/ac87d46a?page=69"> Company insight > Technology App’s the way to d</a> <a title="HMI Autumn 2014 + Archive page 70" href="http://viewer.zmags.com/publication/ac87d46a?page=70"> Style your door eSIGNO Contactless</a> <a title="HMI Autumn 2014 + Archive page 71" href="http://viewer.zmags.com/publication/ac87d46a?page=71"> Company insight > Security Am I safe in the clo</a> <a title="HMI Autumn 2014 + Archive page 72" href="http://viewer.zmags.com/publication/ac87d46a?page=72"> SALTO INNOVATION KEEPS YOU ONE JUMP AHEAD Why we</a> <a title="HMI Autumn 2014 + Archive page 73" href="http://viewer.zmags.com/publication/ac87d46a?page=73"> Slovak Rep. · Switzerland · UAe · Uk · USA I T: +</a> <a title="HMI Autumn 2014 + Archive page 74" href="http://viewer.zmags.com/publication/ac87d46a?page=74"> WE HAVE THE FUTURE OF MOBILITY LOCKED IN. I</a> <a title="HMI Autumn 2014 + Archive page 75" href="http://viewer.zmags.com/publication/ac87d46a?page=75"> Company insight > Security Safer, easier and sm</a> <a title="HMI Autumn 2014 + Archive page 76" href="http://viewer.zmags.com/publication/ac87d46a?page=76"> Insight > Food & beverage The way home Only now h</a> <a title="HMI Autumn 2014 + Archive page 77" href="http://viewer.zmags.com/publication/ac87d46a?page=77"> that was rooted in that time, city, and class. It</a> <a title="HMI Autumn 2014 + Archive page 78" href="http://viewer.zmags.com/publication/ac87d46a?page=78"> Insight > Food & beverage dried chilies, lemong</a> <a title="HMI Autumn 2014 + Archive page 79" href="http://viewer.zmags.com/publication/ac87d46a?page=79"> </a> <a title="HMI Autumn 2014 + Archive page 80" href="http://viewer.zmags.com/publication/ac87d46a?page=80"> Table Top Siamonie by Sielaff The ideal machine </a> <a title="HMI Autumn 2014 + Archive page 81" href="http://viewer.zmags.com/publication/ac87d46a?page=81"> Company insight > Food & beverage The automatic</a> <a title="HMI Autumn 2014 + Archive page 82" href="http://viewer.zmags.com/publication/ac87d46a?page=82"> Performance & beauty crafted together </a> <a title="HMI Autumn 2014 + Archive page 83" href="http://viewer.zmags.com/publication/ac87d46a?page=83"> Company insight > Food & beverage From -40°C to</a> <a title="HMI Autumn 2014 + Archive page 84" href="http://viewer.zmags.com/publication/ac87d46a?page=84"> WMF 1500 S Your next step! </a> <a title="HMI Autumn 2014 + Archive page 85" href="http://viewer.zmags.com/publication/ac87d46a?page=85"> Company insight > Food & beverage Bean-to-cup c</a> <a title="HMI Autumn 2014 + Archive page 86" href="http://viewer.zmags.com/publication/ac87d46a?page=86"> hotel management international presents middl</a> <a title="HMI Autumn 2014 + Archive page 87" href="http://viewer.zmags.com/publication/ac87d46a?page=87"> Company insight > Food & beverage A new class o</a> <a title="HMI Autumn 2014 + Archive page 88" href="http://viewer.zmags.com/publication/ac87d46a?page=88"> Insight > Guest amenities With the global sp</a> <a title="HMI Autumn 2014 + Archive page 89" href="http://viewer.zmags.com/publication/ac87d46a?page=89"> Insight > Guest amenities Unwind with Lanserho</a> <a title="HMI Autumn 2014 + Archive page 90" href="http://viewer.zmags.com/publication/ac87d46a?page=90"> Insight > Guest amenities Unwind amid thousan</a> <a title="HMI Autumn 2014 + Archive page 91" href="http://viewer.zmags.com/publication/ac87d46a?page=91"> Clear Communication The Hotel Display Convenien</a> <a title="HMI Autumn 2014 + Archive page 92" href="http://viewer.zmags.com/publication/ac87d46a?page=92"> Enjoy and Sasha featured. Considering guest expe</a> <a title="HMI Autumn 2014 + Archive page 93" href="http://viewer.zmags.com/publication/ac87d46a?page=93"> Company insight > Guest amenities Slip into som</a> <a title="HMI Autumn 2014 + Archive page 94" href="http://viewer.zmags.com/publication/ac87d46a?page=94"> IN-TANK. 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