If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> Award-winning editorial<br /> issue 138<br /> Tuesday 6 March 2012 £5.20<br /> Fleet feedback central to<br /> new VW service initiative<br /> Volkswagen has begun using a<br /> new electronic handover system<br /> designed to improve and monitor its<br /> customer service, launching initially<br /> with four leasing firms as VW seeks<br /> to enhance its relationship with end<br /> user fleet customers.<br /> Known as MoDel (pronounced mow-<br /> del), the system has been developed by<br /> e-procurement specialist Ebbon-Dacs<br /> and operates via a handheld Motorola<br /> device that allows retailers and business<br /> car users to electronically sign for a<br /> vehicle delivery without the need for<br /> a traditional paper document.<br /> However, the new system will also<br /> enable VW to ask business car drivers<br /> a series of customer service questions<br /> via the device when their vehicle is<br /> collected. Iker Lazzari, national<br<a title="BusinessCar 6th Mar 2012 page 1" href="http://viewer.zmags.com/publication/ad0b97af?page=1"> Award-winning editorial issue 138 Tuesday 6</a> <a title="BusinessCar 6th Mar 2012 page 2" href="http://viewer.zmags.com/publication/ad0b97af?page=2"> </a> <a title="BusinessCar 6th Mar 2012 page 3" href="http://viewer.zmags.com/publication/ad0b97af?page=3"> NEWS Skoda UK outlines key three-year growth p</a> <a title="BusinessCar 6th Mar 2012 page 4" href="http://viewer.zmags.com/publication/ad0b97af?page=4"> NEWS EDITOR’S COMMENT Not benefitting from change</a> <a title="BusinessCar 6th Mar 2012 page 5" href="http://viewer.zmags.com/publication/ad0b97af?page=5"> NEWS Peugeot plans to wait before further hybri</a> <a title="BusinessCar 6th Mar 2012 page 6" href="http://viewer.zmags.com/publication/ad0b97af?page=6"> </a> <a title="BusinessCar 6th Mar 2012 page 7" href="http://viewer.zmags.com/publication/ad0b97af?page=7"> NEWS Manheim: Confidence the key for selling on</a> <a title="BusinessCar 6th Mar 2012 page 8" href="http://viewer.zmags.com/publication/ad0b97af?page=8"> </a> <a title="BusinessCar 6th Mar 2012 page 9" href="http://viewer.zmags.com/publication/ad0b97af?page=9"> NEWS ANALYSIS: FORD ACCIDENT MANAGEMENT New pro</a> <a title="BusinessCar 6th Mar 2012 page 10" href="http://viewer.zmags.com/publication/ad0b97af?page=10"> LEAN vs MEAN. With outstanding efficiency and unr</a> <a title="BusinessCar 6th Mar 2012 page 11" href="http://viewer.zmags.com/publication/ad0b97af?page=11"> BMW Corporate Sales bmwcorporate.co.uk </a> <a title="BusinessCar 6th Mar 2012 page 12" href="http://viewer.zmags.com/publication/ad0b97af?page=12"> DISCOVER THE MEANING OF LIFE (WHOLE LIFE, THAT IS</a> <a title="BusinessCar 6th Mar 2012 page 13" href="http://viewer.zmags.com/publication/ad0b97af?page=13"> COMMENT: BUSINESSCAR BLOGGERS Keeping it regula</a> <a title="BusinessCar 6th Mar 2012 page 14" href="http://viewer.zmags.com/publication/ad0b97af?page=14"> </a> <a title="BusinessCar 6th Mar 2012 page 15" href="http://viewer.zmags.com/publication/ad0b97af?page=15"> ANALYSIS: ELECTRIC VAN GRANT Seven up as Govern</a> <a title="BusinessCar 6th Mar 2012 page 16" href="http://viewer.zmags.com/publication/ad0b97af?page=16"> </a> <a title="BusinessCar 6th Mar 2012 page 17" href="http://viewer.zmags.com/publication/ad0b97af?page=17"> ANALYSIS: BIK TAXATION Businesses in for a shoc</a> <a title="BusinessCar 6th Mar 2012 page 18" href="http://viewer.zmags.com/publication/ad0b97af?page=18"> who says you can't manufacture </a> <a title="BusinessCar 6th Mar 2012 page 19" href="http://viewer.zmags.com/publication/ad0b97af?page=19"> ANALYSIS: BIK TAXATION How the changes will aff</a> <a title="BusinessCar 6th Mar 2012 page 20" href="http://viewer.zmags.com/publication/ad0b97af?page=20"> On road or off – the Navara keeps de ver ng Over </a> <a title="BusinessCar 6th Mar 2012 page 21" href="http://viewer.zmags.com/publication/ad0b97af?page=21"> LONG TERM TEST: FINAL REPORT Astra shakes off </a> <a title="BusinessCar 6th Mar 2012 page 22" href="http://viewer.zmags.com/publication/ad0b97af?page=22"> Driving for work involves risk... Minimise yo</a> <a title="BusinessCar 6th Mar 2012 page 23" href="http://viewer.zmags.com/publication/ad0b97af?page=23"> LONG TERM TEST Mini proves a class act The Co</a> <a title="BusinessCar 6th Mar 2012 page 24" href="http://viewer.zmags.com/publication/ad0b97af?page=24"> Get direct access to thousands of potenti</a> <a title="BusinessCar 6th Mar 2012 page 25" href="http://viewer.zmags.com/publication/ad0b97af?page=25"> TEST DRIVE Peugeot 508 RXH Category: Upper medi</a> <a title="BusinessCar 6th Mar 2012 page 26" href="http://viewer.zmags.com/publication/ad0b97af?page=26"> TEST DRIVE Renault Grand Scenic Category: Mini-</a> <a title="BusinessCar 6th Mar 2012 page 27" href="http://viewer.zmags.com/publication/ad0b97af?page=27"> TEST DRIVE Fiat Panda Category: City car P11D </a> <a title="BusinessCar 6th Mar 2012 page 28" href="http://viewer.zmags.com/publication/ad0b97af?page=28"> </a> <a title="BusinessCar 6th Mar 2012 page 29" href="http://viewer.zmags.com/publication/ad0b97af?page=29"> TEST DRIVE Skoda Citigo </a> <a title="BusinessCar 6th Mar 2012 page 30" href="http://viewer.zmags.com/publication/ad0b97af?page=30"> BARKER'S DOZEN Vik Barodia Shoes, swimming and </a> <a title="BusinessCar 6th Mar 2012 page 31" href="http://viewer.zmags.com/publication/ad0b97af?page=31"> Subscribe to WhatVan? today and never miss an iss</a> <a title="BusinessCar 6th Mar 2012 page 32" href="http://viewer.zmags.com/publication/ad0b97af?page=32"> A Daimler Brand The fuel efficiency figures look</a>