If you are visually impaired or blind, you can visit the PDF version by Pressing CONTROL + ALT + 4
<br /> Frontier<br /> www.fROnTiERmagazinE.CO.uk OCTOBER 2013<br /> THE BUSINESS MAGAZINE FOR TRAVEL RETAIL<br /> TFWA WE Show Preview • Fragrances Report • Frontier Awards • Spirits<br /> <br /> F<br /> EDITOR<br /> KRISTIANE HENNEY<br /> TEL + 44 (0) 20 8253 8393<br /> kristiane.henney@metropolis.co.uk<br /> ASSISTANT EDITOR<br /> LUKE BARRAS-HILL<br /> TEL +44 (0)20 8253 8394<br /> luke.barras-hill@metropolis.co.uk<br /> DESIgN/pRODUcTION EDITOR<br /> DANIEL KANOLIK<br /> TEL +44 (0) 20 8253 8396<br /> daniel.kanolik@metropolis.co.uk<br /> gROUp SALES MANAgER<br /> ANTHONY HAcKETT<br /> TEL +44 (0) 20 8253 8391<br /> anthony.hackett@metropolis.co.uk<br /> THIS MONTH’S cONTRIBUTORS<br /> EDWARD BATES<br /> JOE BATES<br /> DAVID DAVIES<br /> TINA MILTON<br /> MIcHAEL RITcHIE<br /> LORNA STRIcKLAND-cOOK<br /> gENERAL ENQUIRIES<br /> TEL +44 20 8253 8390<br /> FAX +44 20 8253 8380<br /> EMAIL: fro<a title="Frontier October 2013 page 1" href="http://viewer.zmags.com/publication/b17dd72f?page=1"> Frontier www.fROnTiERmagazinE.CO.uk </a> <a title="Frontier October 2013 page 2" href="http://viewer.zmags.com/publication/b17dd72f?page=2"> </a> <a title="Frontier October 2013 page 3" href="http://viewer.zmags.com/publication/b17dd72f?page=3"> F EDITOR KRISTIANE HENNEY TEL + 44 (0) 20 8253 83</a> <a title="Frontier October 2013 page 4" href="http://viewer.zmags.com/publication/b17dd72f?page=4"> </a> <a title="Frontier October 2013 page 5" href="http://viewer.zmags.com/publication/b17dd72f?page=5"> </a> <a title="Frontier October 2013 page 6" href="http://viewer.zmags.com/publication/b17dd72f?page=6"> F REGuLaRs 8 Editor’s Choice Kristiane Henney m</a> <a title="Frontier October 2013 page 7" href="http://viewer.zmags.com/publication/b17dd72f?page=7"> CONTENTS CATEGORY REPORT: FRAGRANCES 88 88 Olfac</a> <a title="Frontier October 2013 page 8" href="http://viewer.zmags.com/publication/b17dd72f?page=8"> clinique.com © Clinique Laboratories, LLC</a> <a title="Frontier October 2013 page 9" href="http://viewer.zmags.com/publication/b17dd72f?page=9"> A water balloon tells us everything about strong,</a> <a title="Frontier October 2013 page 10" href="http://viewer.zmags.com/publication/b17dd72f?page=10"> EdItor’s CHOICE Innovation is a mainstay of globa</a> <a title="Frontier October 2013 page 11" href="http://viewer.zmags.com/publication/b17dd72f?page=11"> EDITOR’S CHOICE F watches Watch brand Swatch is s</a> <a title="Frontier October 2013 page 12" href="http://viewer.zmags.com/publication/b17dd72f?page=12"> </a> <a title="Frontier October 2013 page 13" href="http://viewer.zmags.com/publication/b17dd72f?page=13"> </a> <a title="Frontier October 2013 page 14" href="http://viewer.zmags.com/publication/b17dd72f?page=14"> F INTERVIEW A business of beauty One of t</a> <a title="Frontier October 2013 page 15" href="http://viewer.zmags.com/publication/b17dd72f?page=15"> Global travel retail excellence www.worlddutyfre</a> <a title="Frontier October 2013 page 16" href="http://viewer.zmags.com/publication/b17dd72f?page=16"> F inTERViEW S</a> <a title="Frontier October 2013 page 17" href="http://viewer.zmags.com/publication/b17dd72f?page=17"> The latest gadgets Sophisticated watches </a> <a title="Frontier October 2013 page 18" href="http://viewer.zmags.com/publication/b17dd72f?page=18"> F inTERViEW years the </a> <a title="Frontier October 2013 page 19" href="http://viewer.zmags.com/publication/b17dd72f?page=19"> </a> <a title="Frontier October 2013 page 20" href="http://viewer.zmags.com/publication/b17dd72f?page=20"> F INSIGHT Getting ready for growth With </a> <a title="Frontier October 2013 page 21" href="http://viewer.zmags.com/publication/b17dd72f?page=21"> “The brands that won positions in Terminal</a> <a title="Frontier October 2013 page 22" href="http://viewer.zmags.com/publication/b17dd72f?page=22"> F INSIGHT stage, details of </a> <a title="Frontier October 2013 page 23" href="http://viewer.zmags.com/publication/b17dd72f?page=23"> </a> <a title="Frontier October 2013 page 24" href="http://viewer.zmags.com/publication/b17dd72f?page=24"> F INSIGHT Looking East In our global </a> <a title="Frontier October 2013 page 25" href="http://viewer.zmags.com/publication/b17dd72f?page=25"> “The key is to ensure sales assistants l</a> <a title="Frontier October 2013 page 26" href="http://viewer.zmags.com/publication/b17dd72f?page=26"> F INSIGHT I</a> <a title="Frontier October 2013 page 27" href="http://viewer.zmags.com/publication/b17dd72f?page=27"> SHOP AT AIGNERMUNICH.COM</a> <a title="Frontier October 2013 page 28" href="http://viewer.zmags.com/publication/b17dd72f?page=28"> F INSIGHT ‘Wi-fi’ the hype? Mobile commerc</a> <a title="Frontier October 2013 page 29" href="http://viewer.zmags.com/publication/b17dd72f?page=29"> “Can an airline allow you to interact </a> <a title="Frontier October 2013 page 30" href="http://viewer.zmags.com/publication/b17dd72f?page=30"> TFWA WORLD EXHIBITION Cannes calling The TFWA </a> <a title="Frontier October 2013 page 31" href="http://viewer.zmags.com/publication/b17dd72f?page=31"> World Travel Catering & Onboard Services 8 – 10 A</a> <a title="Frontier October 2013 page 32" href="http://viewer.zmags.com/publication/b17dd72f?page=32"> TFWA WORLD EXHIBITION ing from entry-level to su</a> <a title="Frontier October 2013 page 33" href="http://viewer.zmags.com/publication/b17dd72f?page=33"> </a> <a title="Frontier October 2013 page 34" href="http://viewer.zmags.com/publication/b17dd72f?page=34"> TFWA WORLD EXHIBITION both volume and distributi</a> <a title="Frontier October 2013 page 35" href="http://viewer.zmags.com/publication/b17dd72f?page=35"> SCANDINAVIA'S STRONGEST COLLECTION OF HIGH END BR</a> <a title="Frontier October 2013 page 36" href="http://viewer.zmags.com/publication/b17dd72f?page=36"> TFWA WORLD EXHIBITION suit each individual need,</a> <a title="Frontier October 2013 page 37" href="http://viewer.zmags.com/publication/b17dd72f?page=37"> TFWA WORLD EXHIBITION “We all know that attracti</a> <a title="Frontier October 2013 page 38" href="http://viewer.zmags.com/publication/b17dd72f?page=38"> TFWA WORLD EXHIBITION Bruichladdich they [collec</a> <a title="Frontier October 2013 page 39" href="http://viewer.zmags.com/publication/b17dd72f?page=39"> From top: Hans-Kristian Hoejsgaard, CEO Oettinger</a> <a title="Frontier October 2013 page 40" href="http://viewer.zmags.com/publication/b17dd72f?page=40"> NEW DAVIDOFF NICARAGUA OUR TOBACCO MASTERS TRAVE</a> <a title="Frontier October 2013 page 41" href="http://viewer.zmags.com/publication/b17dd72f?page=41"> VISIT US ON OUR STAND RH8 – RIVIERA VILLAGE davi</a> <a title="Frontier October 2013 page 42" href="http://viewer.zmags.com/publication/b17dd72f?page=42"> FRONTIER AWARDS Decision time Contemplation, d</a> <a title="Frontier October 2013 page 43" href="http://viewer.zmags.com/publication/b17dd72f?page=43"> FRONTIER AWARDS </a> <a title="Frontier October 2013 page 44" href="http://viewer.zmags.com/publication/b17dd72f?page=44"> FRONTIER AWARDS - AIRPORT OPERATOR </a> <a title="Frontier October 2013 page 45" href="http://viewer.zmags.com/publication/b17dd72f?page=45"> </a> <a title="Frontier October 2013 page 46" href="http://viewer.zmags.com/publication/b17dd72f?page=46"> FRONTIER AWARDS - AIRPORT RETAILER Airport Retai</a> <a title="Frontier October 2013 page 47" href="http://viewer.zmags.com/publication/b17dd72f?page=47"> DUTY FREE EXCLUSIVE</a> <a title="Frontier October 2013 page 48" href="http://viewer.zmags.com/publication/b17dd72f?page=48"> FRONTIER AWARDS - AIRPORT RETAILER LS travel re</a> <a title="Frontier October 2013 page 49" href="http://viewer.zmags.com/publication/b17dd72f?page=49"> advert removed for legal reasons</a> <a title="Frontier October 2013 page 50" href="http://viewer.zmags.com/publication/b17dd72f?page=50"> FRONTIER AWARDS - LAND-BASED BORDER / DOWNTOWN RE</a> <a title="Frontier October 2013 page 51" href="http://viewer.zmags.com/publication/b17dd72f?page=51"> RNX.316 MULTIFUNCTION The latest innovation of t</a> <a title="Frontier October 2013 page 52" href="http://viewer.zmags.com/publication/b17dd72f?page=52"> FRONTIER AWARDS - MARKETING CAMPAIGN - RETAILER /</a> <a title="Frontier October 2013 page 53" href="http://viewer.zmags.com/publication/b17dd72f?page=53"> advert removed for legal reasons</a> <a title="Frontier October 2013 page 54" href="http://viewer.zmags.com/publication/b17dd72f?page=54"> FRONTIER AWARDS - MARKETING CAMPAIGN - RETAILER /</a> <a title="Frontier October 2013 page 55" href="http://viewer.zmags.com/publication/b17dd72f?page=55"> www.mwtr.com</a> <a title="Frontier October 2013 page 56" href="http://viewer.zmags.com/publication/b17dd72f?page=56"> FRONTIER AWARDS - MARKETING CAMPAIGN - RETAILER /</a> <a title="Frontier October 2013 page 57" href="http://viewer.zmags.com/publication/b17dd72f?page=57"> advert removed for legal reasons</a> <a title="Frontier October 2013 page 58" href="http://viewer.zmags.com/publication/b17dd72f?page=58"> FRONTIER AWARDS - MARKETING CAMPAIGN - RETAILER /</a> <a title="Frontier October 2013 page 59" href="http://viewer.zmags.com/publication/b17dd72f?page=59"> BELGIAN CRAFTSMANSHIP No two Duc d'O truffles are</a> <a title="Frontier October 2013 page 60" href="http://viewer.zmags.com/publication/b17dd72f?page=60"> FRONTIER AWARDS - INFLIGHT RETAILER Best Infligh</a> <a title="Frontier October 2013 page 61" href="http://viewer.zmags.com/publication/b17dd72f?page=61"> advert removed for legal reasons</a> <a title="Frontier October 2013 page 62" href="http://viewer.zmags.com/publication/b17dd72f?page=62"> FRONTIER AWARDS - STAR PRODUCT </a> <a title="Frontier October 2013 page 63" href="http://viewer.zmags.com/publication/b17dd72f?page=63"> Thi ses! ll i you great surpri d </a> <a title="Frontier October 2013 page 64" href="http://viewer.zmags.com/publication/b17dd72f?page=64"> FRONTIER AWARDS - STAR PRODUCT Duc d’O Chocolat</a> <a title="Frontier October 2013 page 65" href="http://viewer.zmags.com/publication/b17dd72f?page=65"> advert removed for legal reasons</a> <a title="Frontier October 2013 page 66" href="http://viewer.zmags.com/publication/b17dd72f?page=66"> FRONTIER AWARDS - STAR PRODUCT L’Oréal Luxe – M</a> <a title="Frontier October 2013 page 67" href="http://viewer.zmags.com/publication/b17dd72f?page=67"> My Story, My Design Because it sparkl</a> <a title="Frontier October 2013 page 68" href="http://viewer.zmags.com/publication/b17dd72f?page=68"> FRONTIER AWARDS - STAR PRODUCT Maxxium Travel R</a> <a title="Frontier October 2013 page 69" href="http://viewer.zmags.com/publication/b17dd72f?page=69"> WE INNOVATE FOR AIRLINES Coming in 2014 August</a> <a title="Frontier October 2013 page 70" href="http://viewer.zmags.com/publication/b17dd72f?page=70"> FRONTIER AWARDS - STAR PRODUCT Samsonite – Cosm</a> <a title="Frontier October 2013 page 71" href="http://viewer.zmags.com/publication/b17dd72f?page=71"> </a> <a title="Frontier October 2013 page 72" href="http://viewer.zmags.com/publication/b17dd72f?page=72"> FRONTIER AWARDS - SUPPLIER </a> <a title="Frontier October 2013 page 73" href="http://viewer.zmags.com/publication/b17dd72f?page=73"> 30 years of challenges</a> <a title="Frontier October 2013 page 74" href="http://viewer.zmags.com/publication/b17dd72f?page=74"> FRONTIER AWARDS - SPECIALITY CONCEPT Speciality </a> <a title="Frontier October 2013 page 75" href="http://viewer.zmags.com/publication/b17dd72f?page=75"> CONTACT: +34 (0) 639 34 03 17 INFO@THOMASSABO.COM</a> <a title="Frontier October 2013 page 76" href="http://viewer.zmags.com/publication/b17dd72f?page=76"> FRONTIER AWARDS - SPECIALITY CONCEPT Gitanjali </a> <a title="Frontier October 2013 page 77" href="http://viewer.zmags.com/publication/b17dd72f?page=77"> Terragraph Chrono 01.0543.105 01.0543.101 Vi</a> <a title="Frontier October 2013 page 78" href="http://viewer.zmags.com/publication/b17dd72f?page=78"> FRONTIER AWARDS - SPECIALITY CONCEPT London Sup</a> <a title="Frontier October 2013 page 79" href="http://viewer.zmags.com/publication/b17dd72f?page=79"> SPECIALITY CONCEPT - FRONTIER AWARDS </a> <a title="Frontier October 2013 page 80" href="http://viewer.zmags.com/publication/b17dd72f?page=80"> FRONTIER AWARDS - MARKETING CAMPAIGN - SUPPLIER </a> <a title="Frontier October 2013 page 81" href="http://viewer.zmags.com/publication/b17dd72f?page=81"> Savour the wave of tastes Savo</a> <a title="Frontier October 2013 page 82" href="http://viewer.zmags.com/publication/b17dd72f?page=82"> FRONTIER AWARDS - PARTNERSHIP INITIATIVE </a> <a title="Frontier October 2013 page 83" href="http://viewer.zmags.com/publication/b17dd72f?page=83"> PAOLOFERRARI·CEO+GLOBALCITIZEN,LOSANGELES·TUMI.CO</a> <a title="Frontier October 2013 page 84" href="http://viewer.zmags.com/publication/b17dd72f?page=84"> FRONTIER AWARDS - PARTNERSHIP INITIATIVE L’Oréa</a> <a title="Frontier October 2013 page 85" href="http://viewer.zmags.com/publication/b17dd72f?page=85"> Visit us at TFWA Cannes, Yellow Village F33 www.g</a> <a title="Frontier October 2013 page 86" href="http://viewer.zmags.com/publication/b17dd72f?page=86"> FRONTIER AWARDS - PARTNERSHIP INITIATIVE Mars I</a> <a title="Frontier October 2013 page 87" href="http://viewer.zmags.com/publication/b17dd72f?page=87"> Puts skin irritation on ice. World's 1st shaver w</a> <a title="Frontier October 2013 page 88" href="http://viewer.zmags.com/publication/b17dd72f?page=88"> FRONTIER AWARDS - DIGITAL INNOVATION </a> <a title="Frontier October 2013 page 89" href="http://viewer.zmags.com/publication/b17dd72f?page=89"> DIGITAL INNOVATION - FRONTIER AWARDS Thomson Ai</a> <a title="Frontier October 2013 page 90" href="http://viewer.zmags.com/publication/b17dd72f?page=90"> FRAGRANCES REPORT Olfactive happenings A key ca</a> <a title="Frontier October 2013 page 91" href="http://viewer.zmags.com/publication/b17dd72f?page=91"> “As Burberry customers travel the world, </a> <a title="Frontier October 2013 page 92" href="http://viewer.zmags.com/publication/b17dd72f?page=92"> FRAGRANCES REPORT Clarins Fragrance Group The C</a> <a title="Frontier October 2013 page 93" href="http://viewer.zmags.com/publication/b17dd72f?page=93"> </a> <a title="Frontier October 2013 page 94" href="http://viewer.zmags.com/publication/b17dd72f?page=94"> FRAGRANCES REPORT line for very young infants a</a> <a title="Frontier October 2013 page 95" href="http://viewer.zmags.com/publication/b17dd72f?page=95"> </a> <a title="Frontier October 2013 page 96" href="http://viewer.zmags.com/publication/b17dd72f?page=96"> FRAGRANCES REPORT category as well and we are f</a> <a title="Frontier October 2013 page 97" href="http://viewer.zmags.com/publication/b17dd72f?page=97"> ExclusivE AnAlysis F Fragrance Statistics REG</a> <a title="Frontier October 2013 page 98" href="http://viewer.zmags.com/publication/b17dd72f?page=98"> FRAGRANCES Future fantastic fragrances What do </a> <a title="Frontier October 2013 page 99" href="http://viewer.zmags.com/publication/b17dd72f?page=99"> since 1989, has not changed. Its top notes are Si</a> <a title="Frontier October 2013 page 100" href="http://viewer.zmags.com/publication/b17dd72f?page=100"> SKINCARE & COSMETICS Cross purposes The beauty </a> <a title="Frontier October 2013 page 101" href="http://viewer.zmags.com/publication/b17dd72f?page=101"> </a> <a title="Frontier October 2013 page 102" href="http://viewer.zmags.com/publication/b17dd72f?page=102"> SKINCARE & COSMETICS and foundations. “In recen</a> <a title="Frontier October 2013 page 103" href="http://viewer.zmags.com/publication/b17dd72f?page=103"> “Products are sometimes so hybrid that t</a> <a title="Frontier October 2013 page 104" href="http://viewer.zmags.com/publication/b17dd72f?page=104"> SKINCARE & COSMETICS </a> <a title="Frontier October 2013 page 105" href="http://viewer.zmags.com/publication/b17dd72f?page=105"> SPIRITS Travel retail: liquor’s top brand bui</a> <a title="Frontier October 2013 page 106" href="http://viewer.zmags.com/publication/b17dd72f?page=106"> SPIRITS retail before entering</a> <a title="Frontier October 2013 page 107" href="http://viewer.zmags.com/publication/b17dd72f?page=107"> SPIRITS Case study: Whiskey Co </a> <a title="Frontier October 2013 page 108" href="http://viewer.zmags.com/publication/b17dd72f?page=108"> www.highlandpark.co.uk</a> <a title="Frontier October 2013 page 109" href="http://viewer.zmags.com/publication/b17dd72f?page=109"> THE WARRIOR SERIES Highland Park </a> <a title="Frontier October 2013 page 110" href="http://viewer.zmags.com/publication/b17dd72f?page=110"> ARMAGNAC Armagnac – A lost opportunity? Whiskies</a> <a title="Frontier October 2013 page 111" href="http://viewer.zmags.com/publication/b17dd72f?page=111"> Armagnac producers, can and will customise ble</a> <a title="Frontier October 2013 page 112" href="http://viewer.zmags.com/publication/b17dd72f?page=112"> INSPIRATION FROM OTHER INDUSTRIES Inspiration st</a> <a title="Frontier October 2013 page 113" href="http://viewer.zmags.com/publication/b17dd72f?page=113"> </a> <a title="Frontier October 2013 page 114" href="http://viewer.zmags.com/publication/b17dd72f?page=114"> INSPIRATION FROM OTHER INDUSTRIES </a> <a title="Frontier October 2013 page 115" href="http://viewer.zmags.com/publication/b17dd72f?page=115"> THE MEADFA CONFERENCE 25-26 NOV. 2013 RiTz CARl</a> <a title="Frontier October 2013 page 116" href="http://viewer.zmags.com/publication/b17dd72f?page=116"> INSPIRATION FROM OTHER INDUSTRIES </a> <a title="Frontier October 2013 page 117" href="http://viewer.zmags.com/publication/b17dd72f?page=117"> 2014 </a> <a title="Frontier October 2013 page 118" href="http://viewer.zmags.com/publication/b17dd72f?page=118"> ON LOCATION Business is ‘bobbin’ A record 2012 </a> <a title="Frontier October 2013 page 119" href="http://viewer.zmags.com/publication/b17dd72f?page=119"> “The business has grown tremendously in the </a> <a title="Frontier October 2013 page 120" href="http://viewer.zmags.com/publication/b17dd72f?page=120"> 30 YEARS OF DUBAI DUTY FREE Flying high in Dub</a> <a title="Frontier October 2013 page 121" href="http://viewer.zmags.com/publication/b17dd72f?page=121"> “In 29 years, traffic has gone up 1,300% and </a> <a title="Frontier October 2013 page 122" href="http://viewer.zmags.com/publication/b17dd72f?page=122"> Sporting events in particular have become almost </a> <a title="Frontier October 2013 page 123" href="http://viewer.zmags.com/publication/b17dd72f?page=123"> Sign up now... the industry at your fingerti</a> <a title="Frontier October 2013 page 124" href="http://viewer.zmags.com/publication/b17dd72f?page=124"> PROFILES: THEN AND NOW All in a year ... While th</a> <a title="Frontier October 2013 page 125" href="http://viewer.zmags.com/publication/b17dd72f?page=125"> “Key drivers are difficult to identify, but </a> <a title="Frontier October 2013 page 126" href="http://viewer.zmags.com/publication/b17dd72f?page=126"> BUYERS’ FORUM REVIEW OF THE YEAR The Buyers’ Cho</a> <a title="Frontier October 2013 page 127" href="http://viewer.zmags.com/publication/b17dd72f?page=127"> BUYERS’ FORUM REVIEW OF THE YEAR The Hershey Com</a> <a title="Frontier October 2013 page 128" href="http://viewer.zmags.com/publication/b17dd72f?page=128"> BUYERS’ FORUM REVIEW OF THE YEAR The Lego Group </a> <a title="Frontier October 2013 page 129" href="http://viewer.zmags.com/publication/b17dd72f?page=129"> </a> <a title="Frontier October 2013 page 130" href="http://viewer.zmags.com/publication/b17dd72f?page=130"> Sub r Scribe to </a> <a title="Frontier October 2013 page 131" href="http://viewer.zmags.com/publication/b17dd72f?page=131"> This monTh Buckley London I Love You bracelet M</a> <a title="Frontier October 2013 page 132" href="http://viewer.zmags.com/publication/b17dd72f?page=132"> BUYERS’ FORUM Butterfl</a> <a title="Frontier October 2013 page 133" href="http://viewer.zmags.com/publication/b17dd72f?page=133"> BUYERS’ FORUM Buckley London I </a> <a title="Frontier October 2013 page 134" href="http://viewer.zmags.com/publication/b17dd72f?page=134"> BUYERS’ FORUM wednesday 23rd OctOber 2013 </a> <a title="Frontier October 2013 page 135" href="http://viewer.zmags.com/publication/b17dd72f?page=135"> The new flavours of generosiTy </a> <a title="Frontier October 2013 page 136" href="http://viewer.zmags.com/publication/b17dd72f?page=136"> </a>