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<br /> 2<br /> 0 UNDERSTANDING<br /> THE NEEDS & EXPERIENCES<br /> 1 OF THE PREMIUM<br /> BUSINESSTRAVELER<br /> 5<br /> AVIATION SOLUTIONS<br /> PREMIUM AIR TRAVELER<br /> Understanding the Needs and Experiences<br /> of the Premium Business Traveler<br /> Tracy Kelly, Director of Strategy & Brand Development,Sodexo<br /> Jennifer Petrelli, SM, MPH, Aviation Research Lead<br /> The Premium Business Traveler – A Niche Market with Unique Needs<br /> Premium business travelers have come to expect certain amenities and services when traveling, yet they still face many obstacles<br /> and deal with unique stressors during their journey. Overbooked flights, spotty Internet connectivity, frequent changes in airline<br /> policies, and diminished benefits of airline loyalty programs are some of the challenges facing today’s business travelers. As<br /> a result, they may experience many feelings, from anxiety to relief, over the course of<a title="Understanding the Needs and Experiences of the Premium Business Traveler page 1" href="http://viewer.zmags.com/publication/b18993fc?page=1"> 2 0 UNDERSTANDING </a> <a title="Understanding the Needs and Experiences of the Premium Business Traveler page 2" href="http://viewer.zmags.com/publication/b18993fc?page=2"> PREMIUM AIR TRAVELER Understanding the Needs and</a> <a title="Understanding the Needs and Experiences of the Premium Business Traveler page 3" href="http://viewer.zmags.com/publication/b18993fc?page=3"> FIVE SEGMENTS OF BUSINESS TRAVELERS • 4 Trip</a> <a title="Understanding the Needs and Experiences of the Premium Business Traveler page 4" href="http://viewer.zmags.com/publication/b18993fc?page=4"> FIGURE 3 Stress by job level during the seven sta</a> <a title="Understanding the Needs and Experiences of the Premium Business Traveler page 5" href="http://viewer.zmags.com/publication/b18993fc?page=5"> Charting a New Path for the Premium Business Trav</a> <a title="Understanding the Needs and Experiences of the Premium Business Traveler page 6" href="http://viewer.zmags.com/publication/b18993fc?page=6"> In the article “Substituting Information for Inte</a> <a title="Understanding the Needs and Experiences of the Premium Business Traveler page 7" href="http://viewer.zmags.com/publication/b18993fc?page=7"> WORKS CITED 1 Travel Leaders®. (2012). Business </a> <a title="Understanding the Needs and Experiences of the Premium Business Traveler page 8" href="http://viewer.zmags.com/publication/b18993fc?page=8"> Sodexo Aviation 9801 Washingtonian Blvd. Gaithers</a>