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<br /> Auto Body Professional<br /> Issue 12<br /> SPRING 2014<br /> www.abpclub.com<br /> Together<br /> from start to<br /> finish.<br /> Discover: www.mirka.co.uk<br /> Innovation or Regulation – an exclusive view from LV's John O'Roarke BMW i – the future of urban mobility<br /> Back to the Future – Chris Ashworth Bodyshop Profitability – the true story Sytner Nottingham Relocates<br /> BODYSHOP MANAGER<br /> WINNER WINNER WINNER WINNER WINNER<br /> 2009 2010 2011 2012 2013<br /> ABP CLUB REPAIRERS' CHOICE AWARD<br /> BEST MANAGEMENT SYSTEM WINNERS FOR THE LAST FIVE YEARS<br /> Bodyshop Management Systems<br /> Tel: 01924 463419 info@emacs.co.uk www.emacs.co.uk<br /> <br /> <br /> # .<br /> H$.) + % + *&#,$% %+ $ # &<br /> &,)#+ *+* ) *& <br /> 0 0 <br /> " E6- %, *)&,%+ &,%+)0><br /> . + &- )7:: # + *&&" +&<br /> +<a title="Auto Body Professional Magazine Spring - 2014 page 1" href="http://viewer.zmags.com/publication/b1b5b178?page=1"> Auto Body Professional Issue 12 SPRING 2014 www.a</a> <a title="Auto Body Professional Magazine Spring - 2014 page 2" href="http://viewer.zmags.com/publication/b1b5b178?page=2"> BODYSHOP MANAGER WINNER WINNER </a> <a title="Auto Body Professional Magazine Spring - 2014 page 3" href="http://viewer.zmags.com/publication/b1b5b178?page=3"> # . H$.) + % + *&#,$% %+ </a> <a title="Auto Body Professional Magazine Spring - 2014 page 4" href="http://viewer.zmags.com/publication/b1b5b178?page=4"> REPAIR FOCUS 12 . 06.14</a> <a title="Auto Body Professional Magazine Spring - 2014 page 5" href="http://viewer.zmags.com/publication/b1b5b178?page=5"> > "# )# # #% "$"# $ %#$ "#; ' </a> <a title="Auto Body Professional Magazine Spring - 2014 page 6" href="http://viewer.zmags.com/publication/b1b5b178?page=6"> )%&%!"&# %&6#%#&' "&'% ,* '*&% & &*"%'#%") </a> <a title="Auto Body Professional Magazine Spring - 2014 page 7" href="http://viewer.zmags.com/publication/b1b5b178?page=7"> !%# "% $ &%! % #$% </a> <a title="Auto Body Professional Magazine Spring - 2014 page 8" href="http://viewer.zmags.com/publication/b1b5b178?page=8"> " "" </a> <a title="Auto Body Professional Magazine Spring - 2014 page 9" href="http://viewer.zmags.com/publication/b1b5b178?page=9"> remains on sustainable growth which is very much </a> <a title="Auto Body Professional Magazine Spring - 2014 page 10" href="http://viewer.zmags.com/publication/b1b5b178?page=10"> #& $'#%) " </a> <a title="Auto Body Professional Magazine Spring - 2014 page 11" href="http://viewer.zmags.com/publication/b1b5b178?page=11"> claimant more clearly of their legal entitlements</a> <a title="Auto Body Professional Magazine Spring - 2014 page 12" href="http://viewer.zmags.com/publication/b1b5b178?page=12"> Accidents happen, but it shouldn't mean the end o</a> <a title="Auto Body Professional Magazine Spring - 2014 page 13" href="http://viewer.zmags.com/publication/b1b5b178?page=13"> </a> <a title="Auto Body Professional Magazine Spring - 2014 page 14" href="http://viewer.zmags.com/publication/b1b5b178?page=14"> </a> <a title="Auto Body Professional Magazine Spring - 2014 page 15" href="http://viewer.zmags.com/publication/b1b5b178?page=15"> and proud to produce the end product of a quality</a> <a title="Auto Body Professional Magazine Spring - 2014 page 16" href="http://viewer.zmags.com/publication/b1b5b178?page=16"> “We wanted to create the most advanced automotive</a> <a title="Auto Body Professional Magazine Spring - 2014 page 17" href="http://viewer.zmags.com/publication/b1b5b178?page=17"> Transforming your bodyshop shouldn't cost the</a> <a title="Auto Body Professional Magazine Spring - 2014 page 18" href="http://viewer.zmags.com/publication/b1b5b178?page=18"> % </a> <a title="Auto Body Professional Magazine Spring - 2014 page 19" href="http://viewer.zmags.com/publication/b1b5b178?page=19"> We are seeing a trend of a consolidation of work </a> <a title="Auto Body Professional Magazine Spring - 2014 page 20" href="http://viewer.zmags.com/publication/b1b5b178?page=20"> EXPERIENCE MAKES A DIFFERENCE. OVER 125 YEARS AND</a> <a title="Auto Body Professional Magazine Spring - 2014 page 21" href="http://viewer.zmags.com/publication/b1b5b178?page=21"> # ! ! </a> <a title="Auto Body Professional Magazine Spring - 2014 page 22" href="http://viewer.zmags.com/publication/b1b5b178?page=22"> “That said, we perhaps don't enjoy claims quite a</a> <a title="Auto Body Professional Magazine Spring - 2014 page 23" href="http://viewer.zmags.com/publication/b1b5b178?page=23"> situation that we're in (a broken business model)</a> <a title="Auto Body Professional Magazine Spring - 2014 page 24" href="http://viewer.zmags.com/publication/b1b5b178?page=24"> &" &! " </a> <a title="Auto Body Professional Magazine Spring - 2014 page 25" href="http://viewer.zmags.com/publication/b1b5b178?page=25"> )( *%/) %&* %&&%(*+$ */*</a> <a title="Auto Body Professional Magazine Spring - 2014 page 26" href="http://viewer.zmags.com/publication/b1b5b178?page=26"> </a> <a title="Auto Body Professional Magazine Spring - 2014 page 27" href="http://viewer.zmags.com/publication/b1b5b178?page=27"> ! </a> <a title="Auto Body Professional Magazine Spring - 2014 page 28" href="http://viewer.zmags.com/publication/b1b5b178?page=28"> </a> <a title="Auto Body Professional Magazine Spring - 2014 page 29" href="http://viewer.zmags.com/publication/b1b5b178?page=29"> The meeting space at Eyebox is</a> <a title="Auto Body Professional Magazine Spring - 2014 page 30" href="http://viewer.zmags.com/publication/b1b5b178?page=30"> </a> <a title="Auto Body Professional Magazine Spring - 2014 page 31" href="http://viewer.zmags.com/publication/b1b5b178?page=31"> eDrive electric system and the lithium-ion high v</a> <a title="Auto Body Professional Magazine Spring - 2014 page 32" href="http://viewer.zmags.com/publication/b1b5b178?page=32"> impact energy, even though the m</a> <a title="Auto Body Professional Magazine Spring - 2014 page 33" href="http://viewer.zmags.com/publication/b1b5b178?page=33"> when the driver lifts off the throttle, enabling </a> <a title="Auto Body Professional Magazine Spring - 2014 page 34" href="http://viewer.zmags.com/publication/b1b5b178?page=34"> *( $!'),(+.#&" $ ##!""& !#.# $ ! !"&</a> <a title="Auto Body Professional Magazine Spring - 2014 page 35" href="http://viewer.zmags.com/publication/b1b5b178?page=35"> insurers at an affordable ticket price - not the </a> <a title="Auto Body Professional Magazine Spring - 2014 page 36" href="http://viewer.zmags.com/publication/b1b5b178?page=36"> </a> <a title="Auto Body Professional Magazine Spring - 2014 page 37" href="http://viewer.zmags.com/publication/b1b5b178?page=37"> The introduction of early conciliation is d</a> <a title="Auto Body Professional Magazine Spring - 2014 page 38" href="http://viewer.zmags.com/publication/b1b5b178?page=38"> #"!</a> <a title="Auto Body Professional Magazine Spring - 2014 page 39" href="http://viewer.zmags.com/publication/b1b5b178?page=39"> service were further enhanced in Kent. In order t</a> <a title="Auto Body Professional Magazine Spring - 2014 page 40" href="http://viewer.zmags.com/publication/b1b5b178?page=40"> ATEX dust plant for aluminium or composites </a> <a title="Auto Body Professional Magazine Spring - 2014 page 41" href="http://viewer.zmags.com/publication/b1b5b178?page=41"> ! </a> <a title="Auto Body Professional Magazine Spring - 2014 page 42" href="http://viewer.zmags.com/publication/b1b5b178?page=42"> expectations, which is also something we feel is </a> <a title="Auto Body Professional Magazine Spring - 2014 page 43" href="http://viewer.zmags.com/publication/b1b5b178?page=43"> </a> <a title="Auto Body Professional Magazine Spring - 2014 page 44" href="http://viewer.zmags.com/publication/b1b5b178?page=44"> &#$ # %$%# ! * %$! $%</a> <a title="Auto Body Professional Magazine Spring - 2014 page 45" href="http://viewer.zmags.com/publication/b1b5b178?page=45"> , - ,%- #*"$ + $%' &% '%! $)$ & </a> <a title="Auto Body Professional Magazine Spring - 2014 page 46" href="http://viewer.zmags.com/publication/b1b5b178?page=46"> ! 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( </a> <a title="Auto Body Professional Magazine Spring - 2014 page 52" href="http://viewer.zmags.com/publication/b1b5b178?page=52"> These categories are very subjective and there ha</a> <a title="Auto Body Professional Magazine Spring - 2014 page 53" href="http://viewer.zmags.com/publication/b1b5b178?page=53"> </a> <a title="Auto Body Professional Magazine Spring - 2014 page 54" href="http://viewer.zmags.com/publication/b1b5b178?page=54"> “It's fast drying; it saves you time and c</a> <a title="Auto Body Professional Magazine Spring - 2014 page 55" href="http://viewer.zmags.com/publication/b1b5b178?page=55"> ! !, " $ " ! ! "</a> <a title="Auto Body Professional Magazine Spring - 2014 page 56" href="http://viewer.zmags.com/publication/b1b5b178?page=56"> In recent work with customers, looking at process</a> <a title="Auto Body Professional Magazine Spring - 2014 page 57" href="http://viewer.zmags.com/publication/b1b5b178?page=57"> introduces </a> <a title="Auto Body Professional Magazine Spring - 2014 page 58" href="http://viewer.zmags.com/publication/b1b5b178?page=58"> "! & "* ! *%"! ! </a> <a title="Auto Body Professional Magazine Spring - 2014 page 59" href="http://viewer.zmags.com/publication/b1b5b178?page=59"> With that myth put to bed, we turn our attention </a> <a title="Auto Body Professional Magazine Spring - 2014 page 60" href="http://viewer.zmags.com/publication/b1b5b178?page=60"> ! ! " ! 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