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<br /> The Power of Positive Online Reviews x Tools to Increase Productivity x Five-Star Sponsor Spotlight: American Pest<br /> Convenience is King x Demographic Trends Changing Property Management<br /> www.pma-dc.org • www.bestapartmentsindc.com<br /> info@brotherspaving.com<br /> YOUR<br /> COMPLETE<br /> PAVING &<br /> CONCRETE<br /> PARTNER<br /> At Brothers, we do more than<br /> offer excellent work, we PARTNER<br /> with you to service the people in<br /> your community.<br /> Paul Battista, CEO/Founder<br /> 2 www.pma-dc.org www.bestapartmentsindc.com<br /> PRESIDENT’S MESSAGE<br /> Exceeding Expectations<br /> Toni R. Harris, CPM®<br /> Frankly, we did not know what to expect when PMA<br /> decided to set sail August 15. 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