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<br /> !"#$%"&'($)$*+,-"*)&<br /> ./01&2345&<br /> 6,78$&"9&:"*+$*+)&<br /> ·  6;$&<"(=9"(>$?&@$A&B$*$C>D,(D$)&"9&+;$&E%F$(D$*>$&E>"*"GH&<br /> –  '($)$*+$(?&IDG&<,($J&/"K*#$(&L&E%$>K-M$&ND($>+"(J&!"#$%&'&(#$)*$+)(,-$-$-&./010'#2$<br /> ·  .!O&PP333&:;,*QD*Q&+;$&:"*M$(),-"*&<br /> –  '($)$*+$(?&@D>;"8,)&ER&/D"(,M,*+$&!(RJ&ND($>+"(&6$>;*D>,8&!KFF"(+&!"#$%"&<br /> ·  !"#$%"&1MD,-"*&'($)$*+,-"*&+"&1D(F"(+&/,>D8D-$)&:"K*>D8&"9&./01&<br /> –  '($)$*+$(?&'$+$(&E8#$*J&S'J&BK)D*$))&N$M$8"FG$*+&<br /> !"#$%&'()&'*#+$<br /> !"#$%"&"'()*+)",$-.$$<br /> /0"$123"+)"&("$1(-&-45$<br /> $<br /> ,#-.#/0#'$123$4516$<br /> We Have a Major Challenge<br /> 70%<br /> of American<br /> workers are<br /> not engaged<br /> at work<br /> Source: “State of the American Workplace” Gallup, 2013<br /> !"#$%&'()*+"",-./"0&"!"#$%&'&(#$)*$+)(,-&./010'#21"233"'()*+4"'545'657$<br /> and a BIG Problem…<br /> Low and negative $500+<br /> engagement <a title="Sodexo IFMA Presentations page 1" href="http://viewer.zmags.com/publication/b58b97ee?page=1"> !"#$%"&'($)$*+,-"*)& ./01&2345&</a> <a title="Sodexo IFMA Presentations page 2" href="http://viewer.zmags.com/publication/b58b97ee?page=2"> 6,78$&"9&:"*+$*+)& ·  6;$&<"(=9"(>$?&@$A&B$*$C</a> <a title="Sodexo IFMA Presentations page 3" href="http://viewer.zmags.com/publication/b58b97ee?page=3"> !"#$%&'()&'*#+$ !"#$%"&"'()*+)",$-.$$ /0"$123"+)"</a> <a title="Sodexo IFMA Presentations page 4" href="http://viewer.zmags.com/publication/b58b97ee?page=4"> We Have a Major Challenge 70% of American work</a> <a title="Sodexo IFMA Presentations page 5" href="http://viewer.zmags.com/publication/b58b97ee?page=5"> and a BIG Problem… Low and negative $50</a> <a title="Sodexo IFMA Presentations page 6" href="http://viewer.zmags.com/publication/b58b97ee?page=6"> Our Focus Today . . . Designing a Positive W</a> <a title="Sodexo IFMA Presentations page 7" href="http://viewer.zmags.com/publication/b58b97ee?page=7"> Today's Agenda 8%59(9)":97";9+'$7<=>$94 A*5"BC%5</a> <a title="Sodexo IFMA Presentations page 8" href="http://viewer.zmags.com/publication/b58b97ee?page=8"> Your One-Minute Check-In What percentage of your</a> <a title="Sodexo IFMA Presentations page 9" href="http://viewer.zmags.com/publication/b58b97ee?page=9"> Experience and Cognition</a> <a title="Sodexo IFMA Presentations page 10" href="http://viewer.zmags.com/publication/b58b97ee?page=10"> It's About the Experience Commodities Products</a> <a title="Sodexo IFMA Presentations page 11" href="http://viewer.zmags.com/publication/b58b97ee?page=11"> Sodexo North America SQ"P"#:9:7:"#3(59+"N$'T$3</a> <a title="Sodexo IFMA Presentations page 12" href="http://viewer.zmags.com/publication/b58b97ee?page=12"> Strategic Segmentation We Have Designed Our Orga</a> <a title="Sodexo IFMA Presentations page 13" href="http://viewer.zmags.com/publication/b58b97ee?page=13"> The Evolution of Service Transactional </a> <a title="Sodexo IFMA Presentations page 14" href="http://viewer.zmags.com/publication/b58b97ee?page=14"> As A Society, How We Work is Changing</a> <a title="Sodexo IFMA Presentations page 15" href="http://viewer.zmags.com/publication/b58b97ee?page=15"> A Commodity © Copyright 2014 by The</a> <a title="Sodexo IFMA Presentations page 16" href="http://viewer.zmags.com/publication/b58b97ee?page=16"> A Service © Copyright 2014 by The F</a> <a title="Sodexo IFMA Presentations page 17" href="http://viewer.zmags.com/publication/b58b97ee?page=17"> An Experience © Copyright 2014 by T</a> <a title="Sodexo IFMA Presentations page 18" href="http://viewer.zmags.com/publication/b58b97ee?page=18"> Our Big Question How does the workplace </a> <a title="Sodexo IFMA Presentations page 19" href="http://viewer.zmags.com/publication/b58b97ee?page=19"> Conversational Etiquette ! Mutual respect is un</a> <a title="Sodexo IFMA Presentations page 20" href="http://viewer.zmags.com/publication/b58b97ee?page=20"> Let's Talk What are the characteristics of</a> <a title="Sodexo IFMA Presentations page 21" href="http://viewer.zmags.com/publication/b58b97ee?page=21"> Let's Talk How does the work</a> <a title="Sodexo IFMA Presentations page 22" href="http://viewer.zmags.com/publication/b58b97ee?page=22"> Let's Talk How does work experienc</a> <a title="Sodexo IFMA Presentations page 23" href="http://viewer.zmags.com/publication/b58b97ee?page=23"> It's Time for a Break! 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$ </a> <a title="Sodexo IFMA Presentations page 57" href="http://viewer.zmags.com/publication/b58b97ee?page=57"> Providing Integrated Solutions for the Aviation I</a> <a title="Sodexo IFMA Presentations page 58" href="http://viewer.zmags.com/publication/b58b97ee?page=58"> Understanding the Aviation Field !"#$%&'%()*+,</a> <a title="Sodexo IFMA Presentations page 59" href="http://viewer.zmags.com/publication/b58b97ee?page=59"> Agenda Sodexo Global Aviation Focus Trends</a> <a title="Sodexo IFMA Presentations page 60" href="http://viewer.zmags.com/publication/b58b97ee?page=60"> Sodexo Global Aviation Business Airline Partners</a> <a title="Sodexo IFMA Presentations page 61" href="http://viewer.zmags.com/publication/b58b97ee?page=61"> Sodexo North America – Facilities Management HE</a> <a title="Sodexo IFMA Presentations page 62" href="http://viewer.zmags.com/publication/b58b97ee?page=62"> Sodexo North America Aviation Business 38 Air</a> <a title="Sodexo IFMA Presentations page 63" href="http://viewer.zmags.com/publication/b58b97ee?page=63"> Sodexo Airport-Based Airline Lounge Operations L</a> <a title="Sodexo IFMA Presentations page 64" href="http://viewer.zmags.com/publication/b58b97ee?page=64"> Sodexo Airport-Based Airline FM Operations FM Se</a> <a title="Sodexo IFMA Presentations page 65" href="http://viewer.zmags.com/publication/b58b97ee?page=65"> Operational Excellence Platform</a> <a title="Sodexo IFMA Presentations page 66" href="http://viewer.zmags.com/publication/b58b97ee?page=66"> Facility Management Intelligent Platform (FMiQ) </a> <a title="Sodexo IFMA Presentations page 67" href="http://viewer.zmags.com/publication/b58b97ee?page=67"> Sodexo LAX Operations New Tom Bradley Internatio</a> <a title="Sodexo IFMA Presentations page 68" href="http://viewer.zmags.com/publication/b58b97ee?page=68"> Providing Better Integrated Solutions for Airport</a> <a title="Sodexo IFMA Presentations page 69" href="http://viewer.zmags.com/publication/b58b97ee?page=69"> Providing Better Integrated Solutions for Airport</a> <a title="Sodexo IFMA Presentations page 70" href="http://viewer.zmags.com/publication/b58b97ee?page=70"> Providing Better Integrated Solutions for Airport</a> <a title="Sodexo IFMA Presentations page 71" href="http://viewer.zmags.com/publication/b58b97ee?page=71"> Providing Better Integrated Solutions for Airport</a> <a title="Sodexo IFMA Presentations page 72" href="http://viewer.zmags.com/publication/b58b97ee?page=72"> Providing Better Integrated Solutions for Airport</a> <a title="Sodexo IFMA Presentations page 73" href="http://viewer.zmags.com/publication/b58b97ee?page=73"> Providing Better Integrated Solutions for Airport</a> <a title="Sodexo IFMA Presentations page 74" href="http://viewer.zmags.com/publication/b58b97ee?page=74"> Providing Better Integrated Solutions for Airport</a> <a title="Sodexo IFMA Presentations page 75" href="http://viewer.zmags.com/publication/b58b97ee?page=75"> Strategic Segmentation – Facilities Management We</a> <a title="Sodexo IFMA Presentations page 76" href="http://viewer.zmags.com/publication/b58b97ee?page=76"> KLM The Netherlands Reference </a> <a title="Sodexo IFMA Presentations page 77" href="http://viewer.zmags.com/publication/b58b97ee?page=77"> Alaska Air North America Reference 3456(7589%:U</a> <a title="Sodexo IFMA Presentations page 78" href="http://viewer.zmags.com/publication/b58b97ee?page=78"> What are 1,767,123 Daily Passengers? 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