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<br /> INTERNET<br /> RETAILING<br /> SELLING IN THE DIGITAL AGE VOLUME 4 | ISSUE 6 | SEPTEMBER 2010<br /> JOHN LEWIS:<br /> Cross-channel ambitions<br /> FOR MORE NEWS, INSIGHT AND DISCUSSION VISIT WWW.INTERNETRETAILING.NET<br /> Retail REVIEW<br /> Sainsburys.com<br /> GIFTING:<br /> Expanding the<br /> Christmas<br /> opportunity<br /> M-RETAILING<br /> The latest developments<br /> P.27 P.33 P.52<br /> <br /> INTERNET RETAILING CONTENTS<br /> EDITOR'S COMMENT FEATURES REGULARS<br /> For many retailers Christmas 2010 is all<br /> signed and sealed for, bar interacting<br /> with customers: Site lock down is fast<br /> approaching for ecommerce teams<br /> and buyers are thinking ahead to<br /> Christmas 2011.<br /> There is more to Christmas though<br /> tha<a title="Internet Retailing September 2010 page 1" href="http://viewer.zmags.com/publication/bd0ff4ae?page=1"> INTERNET RETAILING SELLING IN THE DIGITAL </a> <a title="Internet Retailing September 2010 page 2" href="http://viewer.zmags.com/publication/bd0ff4ae?page=2"> </a> <a title="Internet Retailing September 2010 page 3" href="http://viewer.zmags.com/publication/bd0ff4ae?page=3"> INTERNET RETAILING CONTENTS EDITOR'S COMM</a> <a title="Internet Retailing September 2010 page 4" href="http://viewer.zmags.com/publication/bd0ff4ae?page=4"> NEWS INTERNET RETAILING For more news, i</a> <a title="Internet Retailing September 2010 page 5" href="http://viewer.zmags.com/publication/bd0ff4ae?page=5"> INTERNET RETAILING NEWS NEW DISTRIBUTION</a> <a title="Internet Retailing September 2010 page 6" href="http://viewer.zmags.com/publication/bd0ff4ae?page=6"> COMMENT INTERNET RETAILING NO MORE ECOM</a> <a title="Internet Retailing September 2010 page 7" href="http://viewer.zmags.com/publication/bd0ff4ae?page=7"> </a> <a title="Internet Retailing September 2010 page 8" href="http://viewer.zmags.com/publication/bd0ff4ae?page=8"> INTERVIEW INTERNET RETAILING l Jason A den </a> <a title="Internet Retailing September 2010 page 9" href="http://viewer.zmags.com/publication/bd0ff4ae?page=9"> specialisms, until 2009. She explains:“It was hot</a> <a title="Internet Retailing September 2010 page 10" href="http://viewer.zmags.com/publication/bd0ff4ae?page=10"> </a> <a title="Internet Retailing September 2010 page 11" href="http://viewer.zmags.com/publication/bd0ff4ae?page=11"> Instead of duplicating effort across central and </a> <a title="Internet Retailing September 2010 page 12" href="http://viewer.zmags.com/publication/bd0ff4ae?page=12"> </a> <a title="Internet Retailing September 2010 page 13" href="http://viewer.zmags.com/publication/bd0ff4ae?page=13"> O'Donnell explains that the head of each depa</a> <a title="Internet Retailing September 2010 page 14" href="http://viewer.zmags.com/publication/bd0ff4ae?page=14"> </a> <a title="Internet Retailing September 2010 page 15" href="http://viewer.zmags.com/publication/bd0ff4ae?page=15"> such as the partners and vans.” For example, John</a> <a title="Internet Retailing September 2010 page 16" href="http://viewer.zmags.com/publication/bd0ff4ae?page=16"> PREVIEW INTERNET RETAILING INTERNET RET</a> <a title="Internet Retailing September 2010 page 17" href="http://viewer.zmags.com/publication/bd0ff4ae?page=17"> Dave Hughes, Director, Marks & Spencer Mar</a> <a title="Internet Retailing September 2010 page 18" href="http://viewer.zmags.com/publication/bd0ff4ae?page=18"> PREVIEW INTERNET RETAILING rewarded </a> <a title="Internet Retailing September 2010 page 19" href="http://viewer.zmags.com/publication/bd0ff4ae?page=19"> Ousten would be worried about outlining how Tesco</a> <a title="Internet Retailing September 2010 page 20" href="http://viewer.zmags.com/publication/bd0ff4ae?page=20"> </a> <a title="Internet Retailing September 2010 page 21" href="http://viewer.zmags.com/publication/bd0ff4ae?page=21"> </a> <a title="Internet Retailing September 2010 page 22" href="http://viewer.zmags.com/publication/bd0ff4ae?page=22"> </a> <a title="Internet Retailing September 2010 page 23" href="http://viewer.zmags.com/publication/bd0ff4ae?page=23"> CHAMPAGNE SUITE 2010 FLOORPLAN Bar Conferen</a> <a title="Internet Retailing September 2010 page 24" href="http://viewer.zmags.com/publication/bd0ff4ae?page=24"> showcase</a> <a title="Internet Retailing September 2010 page 25" href="http://viewer.zmags.com/publication/bd0ff4ae?page=25"> </a> <a title="Internet Retailing September 2010 page 26" href="http://viewer.zmags.com/publication/bd0ff4ae?page=26"> </a> <a title="Internet Retailing September 2010 page 27" href="http://viewer.zmags.com/publication/bd0ff4ae?page=27"> INTERNET RETAILING RETAIL REVIEW SAINSBURY'S</a> <a title="Internet Retailing September 2010 page 28" href="http://viewer.zmags.com/publication/bd0ff4ae?page=28"> </a> <a title="Internet Retailing September 2010 page 29" href="http://viewer.zmags.com/publication/bd0ff4ae?page=29"> they are all top-aligned, resulting in a rather d</a> <a title="Internet Retailing September 2010 page 30" href="http://viewer.zmags.com/publication/bd0ff4ae?page=30"> DASHBOARD INTERNET RETAILING RETAILER</a> <a title="Internet Retailing September 2010 page 31" href="http://viewer.zmags.com/publication/bd0ff4ae?page=31"> INTERNET RETAILING DASHBOARD Average age of sy</a> <a title="Internet Retailing September 2010 page 32" href="http://viewer.zmags.com/publication/bd0ff4ae?page=32"> </a> <a title="Internet Retailing September 2010 page 33" href="http://viewer.zmags.com/publication/bd0ff4ae?page=33"> STRATEGY GIFTING CLICK FOR SWIFT DELIV</a> <a title="Internet Retailing September 2010 page 34" href="http://viewer.zmags.com/publication/bd0ff4ae?page=34"> </a> <a title="Internet Retailing September 2010 page 35" href="http://viewer.zmags.com/publication/bd0ff4ae?page=35"> Once the shopping is packed, the customer the</a> <a title="Internet Retailing September 2010 page 36" href="http://viewer.zmags.com/publication/bd0ff4ae?page=36"> GIFTING MARKETING GIVING BITS AND B</a> <a title="Internet Retailing September 2010 page 37" href="http://viewer.zmags.com/publication/bd0ff4ae?page=37"> Breedt, Research and Development Analyst at Niels</a> <a title="Internet Retailing September 2010 page 38" href="http://viewer.zmags.com/publication/bd0ff4ae?page=38"> </a> <a title="Internet Retailing September 2010 page 39" href="http://viewer.zmags.com/publication/bd0ff4ae?page=39"> customer demand.“We currently have a download off</a> <a title="Internet Retailing September 2010 page 40" href="http://viewer.zmags.com/publication/bd0ff4ae?page=40"> </a> <a title="Internet Retailing September 2010 page 41" href="http://viewer.zmags.com/publication/bd0ff4ae?page=41"> OPERATIONS GIFTING ENGAGING CUSTOMERS ON</a> <a title="Internet Retailing September 2010 page 42" href="http://viewer.zmags.com/publication/bd0ff4ae?page=42"> </a> <a title="Internet Retailing September 2010 page 43" href="http://viewer.zmags.com/publication/bd0ff4ae?page=43"> Moreover, as a customer writes a review, they</a> <a title="Internet Retailing September 2010 page 44" href="http://viewer.zmags.com/publication/bd0ff4ae?page=44"> IT GIFTING ARE YOU READY FOR PEAK TR</a> <a title="Internet Retailing September 2010 page 45" href="http://viewer.zmags.com/publication/bd0ff4ae?page=45"> deliver reliably high performance. Oftentimes</a> <a title="Internet Retailing September 2010 page 46" href="http://viewer.zmags.com/publication/bd0ff4ae?page=46"> </a> <a title="Internet Retailing September 2010 page 47" href="http://viewer.zmags.com/publication/bd0ff4ae?page=47"> LOGISTICS GIFTING TAKING COST OUT OF </a> <a title="Internet Retailing September 2010 page 48" href="http://viewer.zmags.com/publication/bd0ff4ae?page=48"> </a> <a title="Internet Retailing September 2010 page 49" href="http://viewer.zmags.com/publication/bd0ff4ae?page=49"> And, given the massive environmental benefits</a> <a title="Internet Retailing September 2010 page 50" href="http://viewer.zmags.com/publication/bd0ff4ae?page=50"> INSIGHT INTERNET RETAILING Insight from aro</a> <a title="Internet Retailing September 2010 page 51" href="http://viewer.zmags.com/publication/bd0ff4ae?page=51"> INTERNET RETAILING INSIGHT nd the world summ</a> <a title="Internet Retailing September 2010 page 52" href="http://viewer.zmags.com/publication/bd0ff4ae?page=52"> INTERNET RETAILING A MOBILE CHRISTMAS? T</a> <a title="Internet Retailing September 2010 page 53" href="http://viewer.zmags.com/publication/bd0ff4ae?page=53"> apps – around 96% more to be precise, because whi</a> <a title="Internet Retailing September 2010 page 54" href="http://viewer.zmags.com/publication/bd0ff4ae?page=54"> </a> <a title="Internet Retailing September 2010 page 55" href="http://viewer.zmags.com/publication/bd0ff4ae?page=55"> INTERNET RETAILING SYMPATHY FOR THE DEVIL 19</a> <a title="Internet Retailing September 2010 page 56" href="http://viewer.zmags.com/publication/bd0ff4ae?page=56"> </a> <a title="Internet Retailing September 2010 page 57" href="http://viewer.zmags.com/publication/bd0ff4ae?page=57"> INTERNET RETAILING SHOPPING VOUCHERS AND O</a> <a title="Internet Retailing September 2010 page 58" href="http://viewer.zmags.com/publication/bd0ff4ae?page=58"> STREAMLINE YOUR PROCUREMENT PROCESS </a> <a title="Internet Retailing September 2010 page 59" href="http://viewer.zmags.com/publication/bd0ff4ae?page=59"> fulfilment, logistics & order management </a> <a title="Internet Retailing September 2010 page 60" href="http://viewer.zmags.com/publication/bd0ff4ae?page=60"> hosting search, performance & optimisation </a> <a title="Internet Retailing September 2010 page 61" href="http://viewer.zmags.com/publication/bd0ff4ae?page=61"> payments & fraud </a> <a title="Internet Retailing September 2010 page 62" href="http://viewer.zmags.com/publication/bd0ff4ae?page=62"> ecommerce platforms Largest global provider of </a> <a title="Internet Retailing September 2010 page 63" href="http://viewer.zmags.com/publication/bd0ff4ae?page=63"> </a> <a title="Internet Retailing September 2010 page 64" href="http://viewer.zmags.com/publication/bd0ff4ae?page=64"> </a>