<br />
Volume 29 Number 4 • July/August 2009 For The Pharmacist<br />
www.computertalk.com<br />
<br />
<br />
The<br />
CHaIn MarkET<br />
rEPorT<br />
A look at where the chains<br />
stand with technology and<br />
their priorities, based on<br />
2009 ComputerTalk’s exclusive<br />
annual survey. This year, with<br />
the economy in a recession,<br />
the survey took on new<br />
meaning.<br />
<br />
story begins on page 29<br />
<a title="ComputerTalk for the Pharmacist page 1" href="http://viewer.zmags.com/publication/bd30da39?page=1">Volume 29 Number 4 • July/August 2009 </a> Volume 29 Number 4 • July/August 2009 <a title="ComputerTalk for the Pharmacist page 2" href="http://viewer.zmags.com/publication/bd30da39?page=2">Make your competitors green with envy.</a> Make your competitors green with envy.<a title="ComputerTalk for the Pharmacist page 3" href="http://viewer.zmags.com/publication/bd30da39?page=3">Revenue opportunities in the long-termcare marke</a> Revenue opportunities in the long-termcare marke<a title="ComputerTalk for the Pharmacist page 4" href="http://viewer.zmags.com/publication/bd30da39?page=4">In This Issue:ComputerTalkJuly/August 2009 </a> In This Issue:ComputerTalkJuly/August 2009 <a title="ComputerTalk for the Pharmacist page 5" href="http://viewer.zmags.com/publication/bd30da39?page=5">MSMTMWhen you think your chain’so</a> MSMTMWhen you think your chain’so<a title="ComputerTalk for the Pharmacist page 6" href="http://viewer.zmags.com/publication/bd30da39?page=6"> for the Pharmacistwww.computer</a> for the Pharmacistwww.computer<a title="ComputerTalk for the Pharmacist page 7" href="http://viewer.zmags.com/publication/bd30da39?page=7">QS/1®When you think you nee</a> QS/1®When you think you nee<a title="ComputerTalk for the Pharmacist page 8" href="http://viewer.zmags.com/publication/bd30da39?page=8">IndustryWatchASAP IntroducesStandard to Facili</a> IndustryWatchASAP IntroducesStandard to Facili<a title="ComputerTalk for the Pharmacist page 9" href="http://viewer.zmags.com/publication/bd30da39?page=9">Don'tBe Fooled.PrescriptionVeri cation sys</a> Don'tBe Fooled.PrescriptionVeri cation sys<a title="ComputerTalk for the Pharmacist page 10" href="http://viewer.zmags.com/publication/bd30da39?page=10">IndustryWatch continued from page 6with Micr</a> IndustryWatch continued from page 6with Micr<a title="ComputerTalk for the Pharmacist page 11" href="http://viewer.zmags.com/publication/bd30da39?page=11">July/August 2009 9</a> July/August 2009 9<a title="ComputerTalk for the Pharmacist page 12" href="http://viewer.zmags.com/publication/bd30da39?page=12">IndustryWatch continued from page 8accounts</a> IndustryWatch continued from page 8accounts<a title="ComputerTalk for the Pharmacist page 13" href="http://viewer.zmags.com/publication/bd30da39?page=13">In today’s especially complex retail pharmacy env</a> In today’s especially complex retail pharmacy env<a title="ComputerTalk for the Pharmacist page 14" href="http://viewer.zmags.com/publication/bd30da39?page=14">IndustryWatch continued from page 10The GREEN</a> IndustryWatch continued from page 10The GREEN<a title="ComputerTalk for the Pharmacist page 15" href="http://viewer.zmags.com/publication/bd30da39?page=15">Successful pharmacies rely on RMSElectronic sign</a> Successful pharmacies rely on RMSElectronic sign<a title="ComputerTalk for the Pharmacist page 16" href="http://viewer.zmags.com/publication/bd30da39?page=16">IndustryWatchcontinued from page 12 opportun</a> IndustryWatchcontinued from page 12 opportun<a title="ComputerTalk for the Pharmacist page 17" href="http://viewer.zmags.com/publication/bd30da39?page=17">Doesfor the independent pharmacist </a> Doesfor the independent pharmacist <a title="ComputerTalk for the Pharmacist page 18" href="http://viewer.zmags.com/publication/bd30da39?page=18">IndustryWatchcontinued from page 14electron</a> IndustryWatchcontinued from page 14electron<a title="ComputerTalk for the Pharmacist page 19" href="http://viewer.zmags.com/publication/bd30da39?page=19">IndustryWatchcustomers the opportunity to imp</a> IndustryWatchcustomers the opportunity to imp<a title="ComputerTalk for the Pharmacist page 20" href="http://viewer.zmags.com/publication/bd30da39?page=20">The Top 10Most ComplicatedMedicare Part B Cover</a> The Top 10Most ComplicatedMedicare Part B Cover<a title="ComputerTalk for the Pharmacist page 21" href="http://viewer.zmags.com/publication/bd30da39?page=21">featurePart B Hints Billing Hints: To ensur</a> featurePart B Hints Billing Hints: To ensur<a title="ComputerTalk for the Pharmacist page 22" href="http://viewer.zmags.com/publication/bd30da39?page=22">featurePart B Hintscontinued from previous page</a> featurePart B Hintscontinued from previous page<a title="ComputerTalk for the Pharmacist page 23" href="http://viewer.zmags.com/publication/bd30da39?page=23">What to Look forin a Paperless Systemby Kapali </a> What to Look forin a Paperless Systemby Kapali <a title="ComputerTalk for the Pharmacist page 24" href="http://viewer.zmags.com/publication/bd30da39?page=24">featureGoing Paperlesscontinued from previous p</a> featureGoing Paperlesscontinued from previous p<a title="ComputerTalk for the Pharmacist page 25" href="http://viewer.zmags.com/publication/bd30da39?page=25">featureGoing Paperlessclinicians, and LTC staff</a> featureGoing Paperlessclinicians, and LTC staff<a title="ComputerTalk for the Pharmacist page 26" href="http://viewer.zmags.com/publication/bd30da39?page=26">Drug DistributionSystem Opens DoorsHow One Mas</a> Drug DistributionSystem Opens DoorsHow One Mas<a title="ComputerTalk for the Pharmacist page 27" href="http://viewer.zmags.com/publication/bd30da39?page=27">2010 Annual Industry& Technology Issues Conferen</a> 2010 Annual Industry& Technology Issues Conferen<a title="ComputerTalk for the Pharmacist page 28" href="http://viewer.zmags.com/publication/bd30da39?page=28">featureLTC AdvantageBrisson says securing new l</a> featureLTC AdvantageBrisson says securing new l<a title="ComputerTalk for the Pharmacist page 29" href="http://viewer.zmags.com/publication/bd30da39?page=29">READY.CASSETTE.GO. The new Kirby L</a> READY.CASSETTE.GO. The new Kirby L<a title="ComputerTalk for the Pharmacist page 30" href="http://viewer.zmags.com/publication/bd30da39?page=30">featureLTC Advantagecontinued from page 26the </a> featureLTC Advantagecontinued from page 26the <a title="ComputerTalk for the Pharmacist page 31" href="http://viewer.zmags.com/publication/bd30da39?page=31">cover storyTheChain MarkeTreporT2009 </a> cover storyTheChain MarkeTreporT2009 <a title="ComputerTalk for the Pharmacist page 32" href="http://viewer.zmags.com/publication/bd30da39?page=32"> cover storychain market </a> cover storychain market <a title="ComputerTalk for the Pharmacist page 33" href="http://viewer.zmags.com/publication/bd30da39?page=33">readyautomateTargeting your pharmacy's bottom l</a> readyautomateTargeting your pharmacy's bottom l<a title="ComputerTalk for the Pharmacist page 34" href="http://viewer.zmags.com/publication/bd30da39?page=34"> cover storychain market </a> cover storychain market <a title="ComputerTalk for the Pharmacist page 35" href="http://viewer.zmags.com/publication/bd30da39?page=35"></a> <a title="ComputerTalk for the Pharmacist page 36" href="http://viewer.zmags.com/publication/bd30da39?page=36">continued from page 3240% of the chains use auto</a> continued from page 3240% of the chains use auto<a title="ComputerTalk for the Pharmacist page 37" href="http://viewer.zmags.com/publication/bd30da39?page=37">AutoFilltmWhen you think you need a</a> AutoFilltmWhen you think you need a<a title="ComputerTalk for the Pharmacist page 38" href="http://viewer.zmags.com/publication/bd30da39?page=38">continued from page 34document the prescription </a> continued from page 34document the prescription <a title="ComputerTalk for the Pharmacist page 39" href="http://viewer.zmags.com/publication/bd30da39?page=39">RetAIl success</a> RetAIl success<a title="ComputerTalk for the Pharmacist page 40" href="http://viewer.zmags.com/publication/bd30da39?page=40"> cover storychain market </a> cover storychain market <a title="ComputerTalk for the Pharmacist page 41" href="http://viewer.zmags.com/publication/bd30da39?page=41">July/August 2009 39</a> July/August 2009 39<a title="ComputerTalk for the Pharmacist page 42" href="http://viewer.zmags.com/publication/bd30da39?page=42"> cover storychain market </a> cover storychain market <a title="ComputerTalk for the Pharmacist page 43" href="http://viewer.zmags.com/publication/bd30da39?page=43">The power to build lasting professional partnersh</a> The power to build lasting professional partnersh<a title="ComputerTalk for the Pharmacist page 44" href="http://viewer.zmags.com/publication/bd30da39?page=44">continued from page 40manual system is working f</a> continued from page 40manual system is working f<a title="ComputerTalk for the Pharmacist page 45" href="http://viewer.zmags.com/publication/bd30da39?page=45">george’scornerRegulation of Drugs:It’s Wei</a> george’scornerRegulation of Drugs:It’s Wei<a title="ComputerTalk for the Pharmacist page 46" href="http://viewer.zmags.com/publication/bd30da39?page=46">george’scornercontinued from previous pagegr</a> george’scornercontinued from previous pagegr<a title="ComputerTalk for the Pharmacist page 47" href="http://viewer.zmags.com/publication/bd30da39?page=47">technologycornerCan You Trust theInformation</a> technologycornerCan You Trust theInformation<a title="ComputerTalk for the Pharmacist page 48" href="http://viewer.zmags.com/publication/bd30da39?page=48">technologycornercontinued from previous pagey</a> technologycornercontinued from previous pagey<a title="ComputerTalk for the Pharmacist page 49" href="http://viewer.zmags.com/publication/bd30da39?page=49">viewpointsSo You Wantto Be A Beta TesterIn</a> viewpointsSo You Wantto Be A Beta TesterIn<a title="ComputerTalk for the Pharmacist page 50" href="http://viewer.zmags.com/publication/bd30da39?page=50">viewpointscontinued from previous pageBeta t</a> viewpointscontinued from previous pageBeta t<a title="ComputerTalk for the Pharmacist page 51" href="http://viewer.zmags.com/publication/bd30da39?page=51">catalystcornerPositioning for HITInitiatives</a> catalystcornerPositioning for HITInitiatives<a title="ComputerTalk for the Pharmacist page 52" href="http://viewer.zmags.com/publication/bd30da39?page=52">catalystcornercontinued from previous pageJen</a> catalystcornercontinued from previous pageJen<a title="ComputerTalk for the Pharmacist page 53" href="http://viewer.zmags.com/publication/bd30da39?page=53">Changing the HIT InfrastructureThe stimulus bill</a> Changing the HIT InfrastructureThe stimulus bill<a title="ComputerTalk for the Pharmacist page 54" href="http://viewer.zmags.com/publication/bd30da39?page=54">conferencecircuitThe American Society for Auto</a> conferencecircuitThe American Society for Auto<a title="ComputerTalk for the Pharmacist page 55" href="http://viewer.zmags.com/publication/bd30da39?page=55">conferencecircuit </a> conferencecircuit <a title="ComputerTalk for the Pharmacist page 56" href="http://viewer.zmags.com/publication/bd30da39?page=56">conferencecircuitThe QS/1 2009 Customer Confer</a> conferencecircuitThe QS/1 2009 Customer Confer<a title="ComputerTalk for the Pharmacist page 57" href="http://viewer.zmags.com/publication/bd30da39?page=57">peopletalkMMS 1/2P Island 3/17/08 </a> peopletalkMMS 1/2P Island 3/17/08 <a title="ComputerTalk for the Pharmacist page 58" href="http://viewer.zmags.com/publication/bd30da39?page=58">American Society for Automation in Pharmacy</a> American Society for Automation in Pharmacy<a title="ComputerTalk for the Pharmacist page 59" href="http://viewer.zmags.com/publication/bd30da39?page=59">Afewof Rx30'snewestusers wou</a> Afewof Rx30'snewestusers wou<a title="ComputerTalk for the Pharmacist page 60" href="http://viewer.zmags.com/publication/bd30da39?page=60">Networked.How are your stores linked togethe</a> Networked.How are your stores linked togethe