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Zmags
Business
Travel in
India
Emerging Trends
& Opportunities
January 2017
Ta ble of Contents
1. Fore word 01
2. Exe cutive Summary 03
ba
3. Glo l Business Travel Market 09
4. Bus
in ess Travel Market in India 15
d
5. Tren s Changing Business Travel in India 27
I
6. The ndian Regulatory Environment 37
y
7. Wa Forward 41
ss
8. Glo ary 45
Business Travel in India Emerging Trends & Opport
Ta ble of Contents 1. Fore
01 Forewords The Indian travel industry has been
02
03 Executive Summary
Global Business Travel Market According to WTTC1,
05 India Business Travel Market According to G
Figure 5: Evolution of travel booking tools
07 Evolving regulatory environment in India Th
08 Way Forward India has come a long way from
09 Global Business Travel Market
Key markets and their outlook 1: Top 15 Business
11 2: Global Business Travel Market In terms o
12 Key trends and drivers The key trends drivi
13 Role of TMCs in managing business travel R
According to industry estimates7, the value of tr
15 Business Travel Market in India
16 Overview 1: Overview of India Business Trav
17 Demand Analysis GBTA estimates that Indian
18 Figure 16: Online Business Travel Sales in
19 Supply Analysis The supply of travel servic
20 Operating Models TMCs provide a wide range
21 Model 2: Companies not opting for a self –
Current Challenges KPMG conducted primary discuss
23 Table 2 : Key Challenges for Indian Busines
Emerging Practices The Indian business travel mar
25 Emerging Practice 3: City Check In’s to eas
26 Emerging Practice 6: Use of Business Intell
27 Trends Changing Business Travel in India
Trends Changing Business Travel in India Trend 1:
29 In terms of sectoral trends, while companie
Trend 2: Business travel is emerging as a “”servi
31 Business travelers are increasingly expecti
32 Trend 3: Travel managers are increasingly l
33 With travel costs becoming increasingly pro
34 Trend 4: TMC appointment process is evolvin
35 Trend 5: Companies are increasing dependenc
36 Trend 6: TMCs are looking at M&As to enhanc
37 The Indian Regulatory Environment
38 Key regulations and taxes applicable to tra
39 Tax incidence for TMCs In the current taxat
GST and its proposed impact The Government is one
41 Demonetization impact on corporate travel
42
43 Way Forward
Way Forward for Industry With India being one of
45 Table 14: Impact of GST on cost of various
Conclusion The Indian business travel market, cu
47 Glossary
48 APAC Asia Pacific ATP
FCM Travel Solutions Contact in India Vikram Ko