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<br /> Business<br /> Travel in<br /> India<br /> Emerging Trends<br /> & Opportunities<br /> January 2017<br /> <br /> <br /> <br /> Ta ble of Contents<br /> <br /> 1. Fore word 01<br /> <br /> 2. Exe cutive Summary 03<br /> <br /> <br /> ba<br /> 3. Glo l Business Travel Market 09<br /> <br /> 4. Bus<br /> in ess Travel Market in India 15<br /> <br /> <br /> d<br /> 5. Tren s Changing Business Travel in India 27<br /> <br /> I<br /> 6. The ndian Regulatory Environment 37<br /> <br /> y<br /> 7. Wa Forward 41<br /> <br /> ss<br /> 8. Glo ary 45<br /> <br /> <br /> <br /> <br /> <a title="FCM White paper page 1" href="http://viewer.zmags.com/publication/c020f3fd?page=1"> Business Travel in India Emerging Trends & Opport</a> <a title="FCM White paper page 2" href="http://viewer.zmags.com/publication/c020f3fd?page=2"> </a> <a title="FCM White paper page 3" href="http://viewer.zmags.com/publication/c020f3fd?page=3"> Ta ble of Contents 1. Fore </a> <a title="FCM White paper page 4" href="http://viewer.zmags.com/publication/c020f3fd?page=4"> 01 Forewords The Indian travel industry has been</a> <a title="FCM White paper page 5" href="http://viewer.zmags.com/publication/c020f3fd?page=5"> 02</a> <a title="FCM White paper page 6" href="http://viewer.zmags.com/publication/c020f3fd?page=6"> 03 Executive Summary</a> <a title="FCM White paper page 7" href="http://viewer.zmags.com/publication/c020f3fd?page=7"> Global Business Travel Market According to WTTC1,</a> <a title="FCM White paper page 8" href="http://viewer.zmags.com/publication/c020f3fd?page=8"> 05 India Business Travel Market According to G</a> <a title="FCM White paper page 9" href="http://viewer.zmags.com/publication/c020f3fd?page=9"> Figure 5: Evolution of travel booking tools </a> <a title="FCM White paper page 10" href="http://viewer.zmags.com/publication/c020f3fd?page=10"> 07 Evolving regulatory environment in India Th</a> <a title="FCM White paper page 11" href="http://viewer.zmags.com/publication/c020f3fd?page=11"> 08 Way Forward India has come a long way from </a> <a title="FCM White paper page 12" href="http://viewer.zmags.com/publication/c020f3fd?page=12"> 09 Global Business Travel Market</a> <a title="FCM White paper page 13" href="http://viewer.zmags.com/publication/c020f3fd?page=13"> Key markets and their outlook 1: Top 15 Business </a> <a title="FCM White paper page 14" href="http://viewer.zmags.com/publication/c020f3fd?page=14"> 11 2: Global Business Travel Market In terms o</a> <a title="FCM White paper page 15" href="http://viewer.zmags.com/publication/c020f3fd?page=15"> 12 Key trends and drivers The key trends drivi</a> <a title="FCM White paper page 16" href="http://viewer.zmags.com/publication/c020f3fd?page=16"> 13 Role of TMCs in managing business travel R</a> <a title="FCM White paper page 17" href="http://viewer.zmags.com/publication/c020f3fd?page=17"> According to industry estimates7, the value of tr</a> <a title="FCM White paper page 18" href="http://viewer.zmags.com/publication/c020f3fd?page=18"> 15 Business Travel Market in India</a> <a title="FCM White paper page 19" href="http://viewer.zmags.com/publication/c020f3fd?page=19"> 16 Overview 1: Overview of India Business Trav</a> <a title="FCM White paper page 20" href="http://viewer.zmags.com/publication/c020f3fd?page=20"> 17 Demand Analysis GBTA estimates that Indian</a> <a title="FCM White paper page 21" href="http://viewer.zmags.com/publication/c020f3fd?page=21"> 18 Figure 16: Online Business Travel Sales in </a> <a title="FCM White paper page 22" href="http://viewer.zmags.com/publication/c020f3fd?page=22"> 19 Supply Analysis The supply of travel servic</a> <a title="FCM White paper page 23" href="http://viewer.zmags.com/publication/c020f3fd?page=23"> 20 Operating Models TMCs provide a wide range </a> <a title="FCM White paper page 24" href="http://viewer.zmags.com/publication/c020f3fd?page=24"> 21 Model 2: Companies not opting for a self – </a> <a title="FCM White paper page 25" href="http://viewer.zmags.com/publication/c020f3fd?page=25"> Current Challenges KPMG conducted primary discuss</a> <a title="FCM White paper page 26" href="http://viewer.zmags.com/publication/c020f3fd?page=26"> 23 Table 2 : Key Challenges for Indian Busines</a> <a title="FCM White paper page 27" href="http://viewer.zmags.com/publication/c020f3fd?page=27"> Emerging Practices The Indian business travel mar</a> <a title="FCM White paper page 28" href="http://viewer.zmags.com/publication/c020f3fd?page=28"> 25 Emerging Practice 3: City Check In’s to eas</a> <a title="FCM White paper page 29" href="http://viewer.zmags.com/publication/c020f3fd?page=29"> 26 Emerging Practice 6: Use of Business Intell</a> <a title="FCM White paper page 30" href="http://viewer.zmags.com/publication/c020f3fd?page=30"> 27 Trends Changing Business Travel in India</a> <a title="FCM White paper page 31" href="http://viewer.zmags.com/publication/c020f3fd?page=31"> Trends Changing Business Travel in India Trend 1:</a> <a title="FCM White paper page 32" href="http://viewer.zmags.com/publication/c020f3fd?page=32"> 29 In terms of sectoral trends, while companie</a> <a title="FCM White paper page 33" href="http://viewer.zmags.com/publication/c020f3fd?page=33"> Trend 2: Business travel is emerging as a “”servi</a> <a title="FCM White paper page 34" href="http://viewer.zmags.com/publication/c020f3fd?page=34"> 31 Business travelers are increasingly expecti</a> <a title="FCM White paper page 35" href="http://viewer.zmags.com/publication/c020f3fd?page=35"> 32 Trend 3: Travel managers are increasingly l</a> <a title="FCM White paper page 36" href="http://viewer.zmags.com/publication/c020f3fd?page=36"> 33 With travel costs becoming increasingly pro</a> <a title="FCM White paper page 37" href="http://viewer.zmags.com/publication/c020f3fd?page=37"> 34 Trend 4: TMC appointment process is evolvin</a> <a title="FCM White paper page 38" href="http://viewer.zmags.com/publication/c020f3fd?page=38"> 35 Trend 5: Companies are increasing dependenc</a> <a title="FCM White paper page 39" href="http://viewer.zmags.com/publication/c020f3fd?page=39"> 36 Trend 6: TMCs are looking at M&As to enhanc</a> <a title="FCM White paper page 40" href="http://viewer.zmags.com/publication/c020f3fd?page=40"> 37 The Indian Regulatory Environment</a> <a title="FCM White paper page 41" href="http://viewer.zmags.com/publication/c020f3fd?page=41"> 38 Key regulations and taxes applicable to tra</a> <a title="FCM White paper page 42" href="http://viewer.zmags.com/publication/c020f3fd?page=42"> 39 Tax incidence for TMCs In the current taxat</a> <a title="FCM White paper page 43" href="http://viewer.zmags.com/publication/c020f3fd?page=43"> GST and its proposed impact The Government is one</a> <a title="FCM White paper page 44" href="http://viewer.zmags.com/publication/c020f3fd?page=44"> 41 Demonetization impact on corporate travel </a> <a title="FCM White paper page 45" href="http://viewer.zmags.com/publication/c020f3fd?page=45"> 42</a> <a title="FCM White paper page 46" href="http://viewer.zmags.com/publication/c020f3fd?page=46"> 43 Way Forward</a> <a title="FCM White paper page 47" href="http://viewer.zmags.com/publication/c020f3fd?page=47"> Way Forward for Industry With India being one of </a> <a title="FCM White paper page 48" href="http://viewer.zmags.com/publication/c020f3fd?page=48"> 45 Table 14: Impact of GST on cost of various </a> <a title="FCM White paper page 49" href="http://viewer.zmags.com/publication/c020f3fd?page=49"> Conclusion The Indian business travel market, cu</a> <a title="FCM White paper page 50" href="http://viewer.zmags.com/publication/c020f3fd?page=50"> 47 Glossary</a> <a title="FCM White paper page 51" href="http://viewer.zmags.com/publication/c020f3fd?page=51"> 48 APAC Asia Pacific ATP </a> <a title="FCM White paper page 52" href="http://viewer.zmags.com/publication/c020f3fd?page=52"> FCM Travel Solutions Contact in India Vikram Ko</a>