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<br /> Lowell General<br /> Hospital: Partnering<br /> for Excellence<br /> INTRODUCTION<br /> Lowell General Hospital is recognized for its<br /> outstanding quality of care, continuing quest for<br /> improvement and financial success. When the hospital<br /> sought a strategic partner who shared its commitment<br /> to quality—one that would work collaboratively<br /> with senior management to help the hospital reach<br /> new heights—it chose Sodexo and its integrated<br /> Comprehensive Services Solutions.<br /> LOWELL GENERAL HOSPITAL<br /> Founded in 1891, Lowell General Hospital is an<br /> independent, not-for-profit community hospital serving<br /> a population of over 300,000 in the Greater Lowell area<br /> and surrounding communities northwest of Boston.<br /> Today, the hospital has two campuses offering a full<br /> range of medical and surgical services.<br /> Lowell General’s vision is to be one of the best<br /> community hospitals in the country,<a title="Lowell General Hospital - partnership in Excellence Final page 1" href="http://viewer.zmags.com/publication/c027deeb?page=1"> Lowell General Hospital: Partnering for Excellenc</a> <a title="Lowell General Hospital - partnership in Excellence Final page 2" href="http://viewer.zmags.com/publication/c027deeb?page=2"> INTRODUCTION Lowell General Hospital is recogniz</a> <a title="Lowell General Hospital - partnership in Excellence Final page 3" href="http://viewer.zmags.com/publication/c027deeb?page=3"> Getting to the top Lowell General’s pursuit of ex</a> <a title="Lowell General Hospital - partnership in Excellence Final page 4" href="http://viewer.zmags.com/publication/c027deeb?page=4"> The Partnership Lowell General Hospital’s selecti</a> <a title="Lowell General Hospital - partnership in Excellence Final page 5" href="http://viewer.zmags.com/publication/c027deeb?page=5"> This strategic integration also delivers innovati</a> <a title="Lowell General Hospital - partnership in Excellence Final page 6" href="http://viewer.zmags.com/publication/c027deeb?page=6"> ALIGNING STRATEGY AND CULTURE Lowell General Hosp</a> <a title="Lowell General Hospital - partnership in Excellence Final page 7" href="http://viewer.zmags.com/publication/c027deeb?page=7"> REDUCING MANAGEMENT COMPLEXITY Complexity is the </a> <a title="Lowell General Hospital - partnership in Excellence Final page 8" href="http://viewer.zmags.com/publication/c027deeb?page=8"> The effectiveness of the integrated services mode</a> <a title="Lowell General Hospital - partnership in Excellence Final page 9" href="http://viewer.zmags.com/publication/c027deeb?page=9"> “There is so much going on here that if we didn’t</a> <a title="Lowell General Hospital - partnership in Excellence Final page 10" href="http://viewer.zmags.com/publication/c027deeb?page=10"> FOSTERING INNOVATION ACROSS FUNCTIONAL AREAS Inn</a> <a title="Lowell General Hospital - partnership in Excellence Final page 11" href="http://viewer.zmags.com/publication/c027deeb?page=11"> Patient Experience Beyond the extraordinary measu</a> <a title="Lowell General Hospital - partnership in Excellence Final page 12" href="http://viewer.zmags.com/publication/c027deeb?page=12"> ENHANCING FLEXIBILITY AND AGILITY One measure of</a> <a title="Lowell General Hospital - partnership in Excellence Final page 13" href="http://viewer.zmags.com/publication/c027deeb?page=13"> CONCLUSION The bottom line for Lowell General Ho</a> <a title="Lowell General Hospital - partnership in Excellence Final page 14" href="http://viewer.zmags.com/publication/c027deeb?page=14"> </a>