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<br /> The<br /> RetailObserver<br /> 2764 N. Green Valley Pkwy. Suite 508<br /> Henderson, NV 89014-2121<br /> August, 2011 AN EYE ON THE INDUSTRY SINCE 1970 Vol. 22, Issue 8<br /> 2011 HOSPITALITY<br /> DESIGN EXPO<br /> EXHIBITORS, ATTENDEES INSPIRED<br /> WITH RENEWAL AND INNOVATION<br /> PAGE 8<br /> ELECTROLUX DESIGN LAB 2011<br /> SEMI-FINALISTS ANNOUNCED<br /> PAGE 34<br /> Printed on Recycled Paper<br /> 10% Post Consumer<br /> PRSRT STD<br /> US Postage<br /> Paid<br /> St. Joseph, MI<br /> Permit No. 158<br /> CELEBRATING 100 YEARS<br /> OF HELPING PEOPLE CARE FOR THEIR FAMILIES<br /> NORTH ATLANTIC (CENTRAL) SOUTHERN STATES (EAST) MIDWEST NORTHERN PACIFIC SOUTHWEST<br /> MICHAEL GOLDSMITH DAVE HOFFMAN JIM WEBB MARK COLLIER JOE HIGGINS<br /> (269) 923-5723 (269) <a title="Aug '11 page 1" href="http://viewer.zmags.com/publication/c536a17d?page=1"> The RetailObserver 2764 N. Green Valley Pkwy. S</a> <a title="Aug '11 page 2" href="http://viewer.zmags.com/publication/c536a17d?page=2"> CELEBRATING 100 YEARS OF HELPING PEOPLE CARE FOR </a> <a title="Aug '11 page 3" href="http://viewer.zmags.com/publication/c536a17d?page=3"> As the world’s leading manufacturer and marketer </a> <a title="Aug '11 page 4" href="http://viewer.zmags.com/publication/c536a17d?page=4"> AS I SEE IT ELLE’S VIEW • • AS I SEE IT </a> <a title="Aug '11 page 5" href="http://viewer.zmags.com/publication/c536a17d?page=5"> </a> <a title="Aug '11 page 6" href="http://viewer.zmags.com/publication/c536a17d?page=6"> VIEWS • MOE’S MUSINGS • VIEWS What Does</a> <a title="Aug '11 page 7" href="http://viewer.zmags.com/publication/c536a17d?page=7"> CHOICES TO SUIT ALL COOKS AND KITCHENS From</a> <a title="Aug '11 page 8" href="http://viewer.zmags.com/publication/c536a17d?page=8"> 2011 Hospitality Design exposition </a> <a title="Aug '11 page 9" href="http://viewer.zmags.com/publication/c536a17d?page=9"> 2011 HD EXPO Inspires with New Wares & Energy for</a> <a title="Aug '11 page 10" href="http://viewer.zmags.com/publication/c536a17d?page=10"> 2011 HOSPITALITY DESIGN EXPOSITION | continued</a> <a title="Aug '11 page 11" href="http://viewer.zmags.com/publication/c536a17d?page=11"> AUGUST 2011 THE RETAIL OBSERVER 11</a> <a title="Aug '11 page 12" href="http://viewer.zmags.com/publication/c536a17d?page=12"> 2011 HOSPITALITY DESIGN EXPOSITION | continued</a> <a title="Aug '11 page 13" href="http://viewer.zmags.com/publication/c536a17d?page=13"> Book Review The Final Summit D a</a> <a title="Aug '11 page 14" href="http://viewer.zmags.com/publication/c536a17d?page=14"> Manufacturer {NOTES} Liebherr Recieves Top Hon</a> <a title="Aug '11 page 15" href="http://viewer.zmags.com/publication/c536a17d?page=15"> JUNE 2011 THE RETAIL OBSERVER 15</a> <a title="Aug '11 page 16" href="http://viewer.zmags.com/publication/c536a17d?page=16"> Industry [ News ] TRUE PROFESSIONAL SERIES™ BRI</a> <a title="Aug '11 page 17" href="http://viewer.zmags.com/publication/c536a17d?page=17"> • industry leader in commercial refrigeration</a> <a title="Aug '11 page 18" href="http://viewer.zmags.com/publication/c536a17d?page=18"> Industry [ News ] | continued from page 17 | </a> <a title="Aug '11 page 19" href="http://viewer.zmags.com/publication/c536a17d?page=19"> </a> <a title="Aug '11 page 20" href="http://viewer.zmags.com/publication/c536a17d?page=20"> Industry [ News ] | continued from page 18 | </a> <a title="Aug '11 page 21" href="http://viewer.zmags.com/publication/c536a17d?page=21"> </a> <a title="Aug '11 page 22" href="http://viewer.zmags.com/publication/c536a17d?page=22"> WWW.BERTAZZONI.COM EASTERN MARKETING CORP. NY, </a> <a title="Aug '11 page 23" href="http://viewer.zmags.com/publication/c536a17d?page=23"> AUGUST 2011 T ER H ETAIL OBSERVER 23</a> <a title="Aug '11 page 24" href="http://viewer.zmags.com/publication/c536a17d?page=24"> Industry [ News ] | continued from page 22 | </a> <a title="Aug '11 page 25" href="http://viewer.zmags.com/publication/c536a17d?page=25"> AUGUST 2011 THE RETAIL OBSERVER 25</a> <a title="Aug '11 page 26" href="http://viewer.zmags.com/publication/c536a17d?page=26"> Industry [ News ] | continued from page 24 | </a> <a title="Aug '11 page 27" href="http://viewer.zmags.com/publication/c536a17d?page=27"> AUGUST 2011 THE RETAIL OBSERVER 27</a> <a title="Aug '11 page 28" href="http://viewer.zmags.com/publication/c536a17d?page=28"> Industry [ News ] | continued from page 26 | </a> <a title="Aug '11 page 29" href="http://viewer.zmags.com/publication/c536a17d?page=29"> AUGUST 2011 THE RETAIL OBSERVER 29</a> <a title="Aug '11 page 30" href="http://viewer.zmags.com/publication/c536a17d?page=30"> Industry [ News ] | continued from page 28 | </a> <a title="Aug '11 page 31" href="http://viewer.zmags.com/publication/c536a17d?page=31"> TOUCH SCREENERGY MONITORING FROM DISPLAY TECHNOLO</a> <a title="Aug '11 page 32" href="http://viewer.zmags.com/publication/c536a17d?page=32"> • ASSOCIATION NEWS 2012 International CES </a> <a title="Aug '11 page 33" href="http://viewer.zmags.com/publication/c536a17d?page=33"> Where the next big thing meets th</a> <a title="Aug '11 page 34" href="http://viewer.zmags.com/publication/c536a17d?page=34"> 1 2 3 ELECTRO</a> <a title="Aug '11 page 35" href="http://viewer.zmags.com/publication/c536a17d?page=35"> SEMI-FINALISTS ANNOUNCED rolux emi-Finalist s </a> <a title="Aug '11 page 36" href="http://viewer.zmags.com/publication/c536a17d?page=36"> 7 8 9 | conti</a> <a title="Aug '11 page 37" href="http://viewer.zmags.com/publication/c536a17d?page=37"> • 9. PORTABLE WASHING MACHINE COUNTRY: SLOVAKI</a> <a title="Aug '11 page 38" href="http://viewer.zmags.com/publication/c536a17d?page=38"> WALL OF FAME• RETAILERS OBSERVED • WALL O</a> <a title="Aug '11 page 39" href="http://viewer.zmags.com/publication/c536a17d?page=39"> </a> <a title="Aug '11 page 40" href="http://viewer.zmags.com/publication/c536a17d?page=40"> Elly Valas Inventory Shrinkage: A RETAIL PANDEMI</a> <a title="Aug '11 page 41" href="http://viewer.zmags.com/publication/c536a17d?page=41"> • Maintain your inventory on an integrated </a> <a title="Aug '11 page 42" href="http://viewer.zmags.com/publication/c536a17d?page=42"> John Tschohl • CUSTOMER SERVICE A Winning Strate</a> <a title="Aug '11 page 43" href="http://viewer.zmags.com/publication/c536a17d?page=43"> AUGUST 2011 THE RETAIL OBSERVER 43</a> <a title="Aug '11 page 44" href="http://viewer.zmags.com/publication/c536a17d?page=44"> Chris Thiede • BRAND BUILDING When Bad Thing</a> <a title="Aug '11 page 45" href="http://viewer.zmags.com/publication/c536a17d?page=45"> AUGUST 2011 THE RETAIL OBSERVER 45</a> <a title="Aug '11 page 46" href="http://viewer.zmags.com/publication/c536a17d?page=46"> Rick Segel • RETAIL BUSINESS KIT The Tools </a> <a title="Aug '11 page 47" href="http://viewer.zmags.com/publication/c536a17d?page=47"> www.woodstonehome.com | 1-800-578-6836 | </a> <a title="Aug '11 page 48" href="http://viewer.zmags.com/publication/c536a17d?page=48"> Kevin M. Henry • T R E N D S </a> <a title="Aug '11 page 49" href="http://viewer.zmags.com/publication/c536a17d?page=49"> </a> <a title="Aug '11 page 50" href="http://viewer.zmags.com/publication/c536a17d?page=50"> Robert Spector • MOM & POP STORE The Pr</a> <a title="Aug '11 page 51" href="http://viewer.zmags.com/publication/c536a17d?page=51"> </a> <a title="Aug '11 page 52" href="http://viewer.zmags.com/publication/c536a17d?page=52"> Libby Wagner • CULTURE COACH Specificity Bree</a> <a title="Aug '11 page 53" href="http://viewer.zmags.com/publication/c536a17d?page=53"> </a> <a title="Aug '11 page 54" href="http://viewer.zmags.com/publication/c536a17d?page=54"> On the Radar • S A L E S M E E T I N</a> <a title="Aug '11 page 55" href="http://viewer.zmags.com/publication/c536a17d?page=55"> 2011 • </a> <a title="Aug '11 page 56" href="http://viewer.zmags.com/publication/c536a17d?page=56"> • SERVICE NEWS United Servicers Association Fall</a> <a title="Aug '11 page 57" href="http://viewer.zmags.com/publication/c536a17d?page=57"> [ Distinctive™ 30" Dual-Fuel Range ] </a> <a title="Aug '11 page 58" href="http://viewer.zmags.com/publication/c536a17d?page=58"> • BUYING GROUP NEWS Recent BrandSource Co</a> <a title="Aug '11 page 59" href="http://viewer.zmags.com/publication/c536a17d?page=59"> BRANDSOURCE® is the best source for selection and</a> <a title="Aug '11 page 60" href="http://viewer.zmags.com/publication/c536a17d?page=60"> • BUYING GROUP NEWS Nationwide Celebrates 40 Y</a> <a title="Aug '11 page 61" href="http://viewer.zmags.com/publication/c536a17d?page=61"> • Retail Resources C</a> <a title="Aug '11 page 62" href="http://viewer.zmags.com/publication/c536a17d?page=62"> Andy Andrews “THOMAS EDI</a> <a title="Aug '11 page 63" href="http://viewer.zmags.com/publication/c536a17d?page=63"> • FEATURED COLUMN: THE FINAL SUMMIT Beyond Fear Y</a> <a title="Aug '11 page 64" href="http://viewer.zmags.com/publication/c536a17d?page=64"> Promotions NATIONWIDE TAPS KNOCK AND PROMOTES WE</a> <a title="Aug '11 page 65" href="http://viewer.zmags.com/publication/c536a17d?page=65"> side and his deep relationships throughout the in</a> <a title="Aug '11 page 66" href="http://viewer.zmags.com/publication/c536a17d?page=66"> Numbers The experts at a leading consumer magazin</a> <a title="Aug '11 page 67" href="http://viewer.zmags.com/publication/c536a17d?page=67"> dsoN’t lie agree that after 100 years, we’re stil</a> <a title="Aug '11 page 68" href="http://viewer.zmags.com/publication/c536a17d?page=68"> © Purcell Murray Inc. 2011 Great kitchens start </a>