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<br /> Winter 2012/13<br /> www.hmi-online.com<br /> Family values<br /> Arne Sorenson on inheriting<br /> the Marriott mantle<br /> Succession planning<br /> Wolfgang Neumann’s vision<br /> for Rezidor<br /> Design in bloom<br /> An official<br /> publication of<br /> Claus Sendlinger on cultivating organic growth Published in association with<br /> www.ehma.com<br /> Market outlook 2013 · African investment · Sustainable leadership · Spa trends<br /> green&clean<br /> always with something extra<br /> GREEN<br /> Only 2 lt/cycle consumption of fresh<br /> water and 33% lower running costs<br /> with savings from the ENERGY SAVING<br /> and ZERO LIME devices.<br /> CLEAN<br /> The CLEAR BLUE Filtering System<br /> keeps the wash water free from food<br /> residue.<br /<a title="HMI Winter 2012 page 1" href="http://viewer.zmags.com/publication/d0ee8ceb?page=1"> Winter 2012/13 www.hmi-online.com </a> <a title="HMI Winter 2012 page 2" href="http://viewer.zmags.com/publication/d0ee8ceb?page=2"> green&clean always with something extra GR</a> <a title="HMI Winter 2012 page 3" href="http://viewer.zmags.com/publication/d0ee8ceb?page=3"> From the editor On the web... Keep up with the la</a> <a title="HMI Winter 2012 page 4" href="http://viewer.zmags.com/publication/d0ee8ceb?page=4"> </a> <a title="HMI Winter 2012 page 5" href="http://viewer.zmags.com/publication/d0ee8ceb?page=5"> Your hotel. Your doors. Filorei 45 models with</a> <a title="HMI Winter 2012 page 6" href="http://viewer.zmags.com/publication/d0ee8ceb?page=6"> Room Care Pur-Eco Innovative & Sustainable Soluti</a> <a title="HMI Winter 2012 page 7" href="http://viewer.zmags.com/publication/d0ee8ceb?page=7"> Contents 13 Cover story Arne Sore</a> <a title="HMI Winter 2012 page 8" href="http://viewer.zmags.com/publication/d0ee8ceb?page=8"> Develop your business with a global leader </a> <a title="HMI Winter 2012 page 9" href="http://viewer.zmags.com/publication/d0ee8ceb?page=9"> Contents now is what comes next. New CEO Wolfga</a> <a title="HMI Winter 2012 page 10" href="http://viewer.zmags.com/publication/d0ee8ceb?page=10"> The intelligence > Hotel news News The </a> <a title="HMI Winter 2012 page 11" href="http://viewer.zmags.com/publication/d0ee8ceb?page=11"> The intelligence > Vital statistics Vital stat</a> <a title="HMI Winter 2012 page 12" href="http://viewer.zmags.com/publication/d0ee8ceb?page=12"> Insight > EHMA Make your move Brash, cut-throat a</a> <a title="HMI Winter 2012 page 13" href="http://viewer.zmags.com/publication/d0ee8ceb?page=13"> The big interview > Arne Sorenson Family values A</a> <a title="HMI Winter 2012 page 14" href="http://viewer.zmags.com/publication/d0ee8ceb?page=14"> The big interview > Arne Sorenson second larges</a> <a title="HMI Winter 2012 page 15" href="http://viewer.zmags.com/publication/d0ee8ceb?page=15"> The big interview > Arne Sorenson one third of </a> <a title="HMI Winter 2012 page 16" href="http://viewer.zmags.com/publication/d0ee8ceb?page=16"> Efficiency has a new name. So many services, one </a> <a title="HMI Winter 2012 page 17" href="http://viewer.zmags.com/publication/d0ee8ceb?page=17"> Insight > Business management & development Solid</a> <a title="HMI Winter 2012 page 18" href="http://viewer.zmags.com/publication/d0ee8ceb?page=18"> Insight > Business management & development A zig</a> <a title="HMI Winter 2012 page 19" href="http://viewer.zmags.com/publication/d0ee8ceb?page=19"> Insight > Business management & development ove</a> <a title="HMI Winter 2012 page 20" href="http://viewer.zmags.com/publication/d0ee8ceb?page=20"> Insight > Business management & development Ger</a> <a title="HMI Winter 2012 page 21" href="http://viewer.zmags.com/publication/d0ee8ceb?page=21"> Company insight > Business management & developme</a> <a title="HMI Winter 2012 page 22" href="http://viewer.zmags.com/publication/d0ee8ceb?page=22"> Company insight > Business management & developme</a> <a title="HMI Winter 2012 page 23" href="http://viewer.zmags.com/publication/d0ee8ceb?page=23"> Insight > Regional focus Sail close to the wind O</a> <a title="HMI Winter 2012 page 24" href="http://viewer.zmags.com/publication/d0ee8ceb?page=24"> Insight > Regional focus Protest march in Beir</a> <a title="HMI Winter 2012 page 25" href="http://viewer.zmags.com/publication/d0ee8ceb?page=25"> Insight > Regional focus highest standard and a</a> <a title="HMI Winter 2012 page 26" href="http://viewer.zmags.com/publication/d0ee8ceb?page=26"> Regional focus > Africa Under African skies While</a> <a title="HMI Winter 2012 page 27" href="http://viewer.zmags.com/publication/d0ee8ceb?page=27"> hotels – and you are starting to see a lot of peo</a> <a title="HMI Winter 2012 page 28" href="http://viewer.zmags.com/publication/d0ee8ceb?page=28"> Regional focus > Africa In certain countrie</a> <a title="HMI Winter 2012 page 29" href="http://viewer.zmags.com/publication/d0ee8ceb?page=29"> Power 401 7 8 Energy 450 www.mottura.c</a> <a title="HMI Winter 2012 page 30" href="http://viewer.zmags.com/publication/d0ee8ceb?page=30"> Insight > Events Crowning achievement Now in it</a> <a title="HMI Winter 2012 page 31" href="http://viewer.zmags.com/publication/d0ee8ceb?page=31"> stay memorable for every single guest, to make th</a> <a title="HMI Winter 2012 page 32" href="http://viewer.zmags.com/publication/d0ee8ceb?page=32"> Insight > Events </a> <a title="HMI Winter 2012 page 33" href="http://viewer.zmags.com/publication/d0ee8ceb?page=33"> Special report > Wolfgang Neumann Succession plan</a> <a title="HMI Winter 2012 page 34" href="http://viewer.zmags.com/publication/d0ee8ceb?page=34"> Special report > Wolfgang Neumann The Park Inn</a> <a title="HMI Winter 2012 page 35" href="http://viewer.zmags.com/publication/d0ee8ceb?page=35"> Special report > Wolfgang Neumann agreement for</a> <a title="HMI Winter 2012 page 36" href="http://viewer.zmags.com/publication/d0ee8ceb?page=36"> Special report > Wolfgang Neumann Rezidor has </a> <a title="HMI Winter 2012 page 37" href="http://viewer.zmags.com/publication/d0ee8ceb?page=37"> Company insight > Special report The necessary </a> <a title="HMI Winter 2012 page 38" href="http://viewer.zmags.com/publication/d0ee8ceb?page=38"> Company insight > Special report Let the fun co</a> <a title="HMI Winter 2012 page 39" href="http://viewer.zmags.com/publication/d0ee8ceb?page=39"> Insight > Guest amenities Th</a> <a title="HMI Winter 2012 page 40" href="http://viewer.zmags.com/publication/d0ee8ceb?page=40"> Insight > Guest amenities </a> <a title="HMI Winter 2012 page 41" href="http://viewer.zmags.com/publication/d0ee8ceb?page=41"> </a> <a title="HMI Winter 2012 page 42" href="http://viewer.zmags.com/publication/d0ee8ceb?page=42"> Insight > Guest amenities own category and shou</a> <a title="HMI Winter 2012 page 43" href="http://viewer.zmags.com/publication/d0ee8ceb?page=43"> Insight > Guest amenities A wellness concierge</a> <a title="HMI Winter 2012 page 44" href="http://viewer.zmags.com/publication/d0ee8ceb?page=44"> Company insight > Guest amenities Mixing it wit</a> <a title="HMI Winter 2012 page 45" href="http://viewer.zmags.com/publication/d0ee8ceb?page=45"> Company insight > Operations Energy efficiency </a> <a title="HMI Winter 2012 page 46" href="http://viewer.zmags.com/publication/d0ee8ceb?page=46"> Company insight > Operations Regarding a</a> <a title="HMI Winter 2012 page 47" href="http://viewer.zmags.com/publication/d0ee8ceb?page=47"> Insight > Operations InterContinental's Hote</a> <a title="HMI Winter 2012 page 48" href="http://viewer.zmags.com/publication/d0ee8ceb?page=48"> Perfect room service Premium ZP Classic The spec</a> <a title="HMI Winter 2012 page 49" href="http://viewer.zmags.com/publication/d0ee8ceb?page=49"> Celebrating a decade of excellence Dev</a> <a title="HMI Winter 2012 page 50" href="http://viewer.zmags.com/publication/d0ee8ceb?page=50"> Duomo di Milano - Italy From the capital of desi</a> <a title="HMI Winter 2012 page 51" href="http://viewer.zmags.com/publication/d0ee8ceb?page=51"> Insight > Operations (Left) Rezidor plans an e</a> <a title="HMI Winter 2012 page 52" href="http://viewer.zmags.com/publication/d0ee8ceb?page=52"> Insight > Operations Starwood's Element-brand</a> <a title="HMI Winter 2012 page 53" href="http://viewer.zmags.com/publication/d0ee8ceb?page=53"> Will your restaurant serve any uninvited guests t</a> <a title="HMI Winter 2012 page 54" href="http://viewer.zmags.com/publication/d0ee8ceb?page=54"> </a> <a title="HMI Winter 2012 page 55" href="http://viewer.zmags.com/publication/d0ee8ceb?page=55"> Company insight > Design Food for thought Next</a> <a title="HMI Winter 2012 page 56" href="http://viewer.zmags.com/publication/d0ee8ceb?page=56"> Company insight > Design Designed to embody the</a> <a title="HMI Winter 2012 page 57" href="http://viewer.zmags.com/publication/d0ee8ceb?page=57"> Insight > Design Selective Cover story de</a> <a title="HMI Winter 2012 page 58" href="http://viewer.zmags.com/publication/d0ee8ceb?page=58"> Five star light control for the world's hotels </a> <a title="HMI Winter 2012 page 59" href="http://viewer.zmags.com/publication/d0ee8ceb?page=59"> Insight > Design 11 Mirrors in Kiev is the cit</a> <a title="HMI Winter 2012 page 60" href="http://viewer.zmags.com/publication/d0ee8ceb?page=60"> Convenience that really looks good Modern hotel</a> <a title="HMI Winter 2012 page 61" href="http://viewer.zmags.com/publication/d0ee8ceb?page=61"> Insight > Design Sleekly monochrome and sparse</a> <a title="HMI Winter 2012 page 62" href="http://viewer.zmags.com/publication/d0ee8ceb?page=62"> Insight > Design Floral chandelier at Giardino</a> <a title="HMI Winter 2012 page 63" href="http://viewer.zmags.com/publication/d0ee8ceb?page=63"> Insight > Design The interior of London's Soho</a> <a title="HMI Winter 2012 page 64" href="http://viewer.zmags.com/publication/d0ee8ceb?page=64"> VORWERK TEPPICH MeiréundMeiré Bloom Cut Mesh_S </a> <a title="HMI Winter 2012 page 65" href="http://viewer.zmags.com/publication/d0ee8ceb?page=65"> Company insight > Design Innovative flooring P</a> <a title="HMI Winter 2012 page 66" href="http://viewer.zmags.com/publication/d0ee8ceb?page=66"> Company insight > Design Heart of glass Founde</a> <a title="HMI Winter 2012 page 67" href="http://viewer.zmags.com/publication/d0ee8ceb?page=67"> Company insight > Design Shine a light The hos</a> <a title="HMI Winter 2012 page 68" href="http://viewer.zmags.com/publication/d0ee8ceb?page=68"> Company insight > Design Renovate to accumulat</a> <a title="HMI Winter 2012 page 69" href="http://viewer.zmags.com/publication/d0ee8ceb?page=69"> Company insight > Design What are the big tren</a> <a title="HMI Winter 2012 page 70" href="http://viewer.zmags.com/publication/d0ee8ceb?page=70"> Company insight > Design A bright future Ongoi</a> <a title="HMI Winter 2012 page 71" href="http://viewer.zmags.com/publication/d0ee8ceb?page=71"> Company insight > Design over 5,000 fixtures in</a> <a title="HMI Winter 2012 page 72" href="http://viewer.zmags.com/publication/d0ee8ceb?page=72"> You deserve it. </a> <a title="HMI Winter 2012 page 73" href="http://viewer.zmags.com/publication/d0ee8ceb?page=73"> Insight > Food & beverage Capital catch The arriv</a> <a title="HMI Winter 2012 page 74" href="http://viewer.zmags.com/publication/d0ee8ceb?page=74"> Meiko.indd 4 The clean solution »Sustainable SO</a> <a title="HMI Winter 2012 page 75" href="http://viewer.zmags.com/publication/d0ee8ceb?page=75"> Insight > Food & beverage Chavot's guidance, it</a> <a title="HMI Winter 2012 page 76" href="http://viewer.zmags.com/publication/d0ee8ceb?page=76"> Insight > Food & beverage Style and substance O</a> <a title="HMI Winter 2012 page 77" href="http://viewer.zmags.com/publication/d0ee8ceb?page=77"> Company insight > Food & beverage Raise a glass</a> <a title="HMI Winter 2012 page 78" href="http://viewer.zmags.com/publication/d0ee8ceb?page=78"> NEW WMF 1200 S The entry to the professional worl</a> <a title="HMI Winter 2012 page 79" href="http://viewer.zmags.com/publication/d0ee8ceb?page=79"> Company insight > Food & beverage How do you ta</a> <a title="HMI Winter 2012 page 80" href="http://viewer.zmags.com/publication/d0ee8ceb?page=80"> *Restaurant Pool 2012 Wines & Spirits intl. THE </a> <a title="HMI Winter 2012 page 81" href="http://viewer.zmags.com/publication/d0ee8ceb?page=81"> Company insight > Food & beverage Food-friendly</a> <a title="HMI Winter 2012 page 82" href="http://viewer.zmags.com/publication/d0ee8ceb?page=82"> I Insight > Technology nsight > Technology Techn</a> <a title="HMI Winter 2012 page 83" href="http://viewer.zmags.com/publication/d0ee8ceb?page=83"> Insight > Technology People expect to have t</a> <a title="HMI Winter 2012 page 84" href="http://viewer.zmags.com/publication/d0ee8ceb?page=84"> Insight > Technology Cloud computing and hosted</a> <a title="HMI Winter 2012 page 85" href="http://viewer.zmags.com/publication/d0ee8ceb?page=85"> OTRUM ENTERPRISE. A NEW WINDOW OF OPPORTUNITY Ot</a> <a title="HMI Winter 2012 page 86" href="http://viewer.zmags.com/publication/d0ee8ceb?page=86"> Company insight > Technology A smart, interacti</a> <a title="HMI Winter 2012 page 87" href="http://viewer.zmags.com/publication/d0ee8ceb?page=87"> Company insight > Technology From the moment</a> <a title="HMI Winter 2012 page 88" href="http://viewer.zmags.com/publication/d0ee8ceb?page=88"> Directory > Product showcase Product showcase </a> <a title="HMI Winter 2012 page 89" href="http://viewer.zmags.com/publication/d0ee8ceb?page=89"> Directory > Index Index Albrecht Jung . . . .</a> <a title="HMI Winter 2012 page 90" href="http://viewer.zmags.com/publication/d0ee8ceb?page=90"> The Insider > Jeff Galvin French connection Je</a> <a title="HMI Winter 2012 page 91" href="http://viewer.zmags.com/publication/d0ee8ceb?page=91"> Professional cleaning – quiet and powerful. At K</a> <a title="HMI Winter 2012 page 92" href="http://viewer.zmags.com/publication/d0ee8ceb?page=92"> Clear cost enefi ts wit h Eco </a>