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<br /> MARCH 2016<br /> MANAGING<br /> COMPLAINTS<br /> in your practice<br /> ©Hero Images/Getty<br /> www.nature.com/bdjteam<br /> www.nature.com/BDJTeam<br /> ©iStockphoto/Thinkstock<br /> CONTENTS<br /> March<br /> 2016<br /> Highlights<br /> 09 What proportion of dental<br /> care in care homes could be<br /> met by direct access to dental<br /> therapists or dental hygienists?<br /> Could direct access be an efficient<br /> model of care for care home residents<br /> requiring simple dental treatment?<br /> 17 How to turn complaints into<br /> compliments - CPD<br /> The first of three extracts from the<br /> upcoming second edition of Managing<br /> a dental practice the Genghis Khan way.<br /> ONE HOUR<br /> 17<br /> CPD:<br /> 21 Updated posters to help<br /> manage medical emergencies<br /> in the dental practice<br /> Two essential poster<a title="BDJ Team March 2016 page 1" href="http://viewer.zmags.com/publication/d44aeeab?page=1"> MARCH 2016 MANAGING COMPLAINTS i</a> <a title="BDJ Team March 2016 page 2" href="http://viewer.zmags.com/publication/d44aeeab?page=2"> www.nature.com/bdjteam www.nature.com/BDJTeam ©</a> <a title="BDJ Team March 2016 page 3" href="http://viewer.zmags.com/publication/d44aeeab?page=3"> Ed's letter CPD: ONE HOUR Turning a frown upsid</a> <a title="BDJ Team March 2016 page 4" href="http://viewer.zmags.com/publication/d44aeeab?page=4"> HEKSS HAS LOTS TO OFFER CAREER-MINDED DCPs Healt</a> <a title="BDJ Team March 2016 page 5" href="http://viewer.zmags.com/publication/d44aeeab?page=5"> NEWS NEW EUROPEAN ALERT MECHANISM HAILED Dental </a> <a title="BDJ Team March 2016 page 6" href="http://viewer.zmags.com/publication/d44aeeab?page=6"> DENTAL THERAPISTS CALL FOR JOINED-UP THINKING ON </a> <a title="BDJ Team March 2016 page 7" href="http://viewer.zmags.com/publication/d44aeeab?page=7"> CORRESPONDENCE Letters Email bdjteam@nature.com O</a> <a title="BDJ Team March 2016 page 8" href="http://viewer.zmags.com/publication/d44aeeab?page=8"> Reader panel </a> <a title="BDJ Team March 2016 page 9" href="http://viewer.zmags.com/publication/d44aeeab?page=9"> ARTICLE What proportion of dental ca</a> <a title="BDJ Team March 2016 page 10" href="http://viewer.zmags.com/publication/d44aeeab?page=10"> ©AlexRaths/iStock/Thinkstock diagnosis and presc</a> <a title="BDJ Team March 2016 page 11" href="http://viewer.zmags.com/publication/d44aeeab?page=11"> ARTICLE Table 1 Scope of practice Element of car</a> <a title="BDJ Team March 2016 page 12" href="http://viewer.zmags.com/publication/d44aeeab?page=12"> Table 2 Skill mix requirements of care home resid</a> <a title="BDJ Team March 2016 page 13" href="http://viewer.zmags.com/publication/d44aeeab?page=13"> ARTICLE dental care. Spec Care Dentist 20</a> <a title="BDJ Team March 2016 page 14" href="http://viewer.zmags.com/publication/d44aeeab?page=14"> INNOVATE LEARN INSPIRE WHERE THE DENTAL WORLD M</a> <a title="BDJ Team March 2016 page 15" href="http://viewer.zmags.com/publication/d44aeeab?page=15"> FEATURE Be proactive, honest and ambitious In our</a> <a title="BDJ Team March 2016 page 16" href="http://viewer.zmags.com/publication/d44aeeab?page=16"> www.nature.com/BDJTeam FEATURE Having a pe</a> <a title="BDJ Team March 2016 page 17" href="http://viewer.zmags.com/publication/d44aeeab?page=17"> FEATURE CPD: ONE HOUR How to turn</a> <a title="BDJ Team March 2016 page 18" href="http://viewer.zmags.com/publication/d44aeeab?page=18"> how unfounded you think it may be. Notwithstandin</a> <a title="BDJ Team March 2016 page 19" href="http://viewer.zmags.com/publication/d44aeeab?page=19"> e rst thing clinical negligence lawyers and</a> <a title="BDJ Team March 2016 page 20" href="http://viewer.zmags.com/publication/d44aeeab?page=20"> Product news Product news is provided as a servic</a> <a title="BDJ Team March 2016 page 21" href="http://viewer.zmags.com/publication/d44aeeab?page=21"> FEATURE Updated posters to help man</a> <a title="BDJ Team March 2016 page 22" href="http://viewer.zmags.com/publication/d44aeeab?page=22"> FEATURE Fig. 1 Poster 1: Medical emergencies in </a> <a title="BDJ Team March 2016 page 23" href="http://viewer.zmags.com/publication/d44aeeab?page=23"> FEATURE practice. Further information is also a</a> <a title="BDJ Team March 2016 page 24" href="http://viewer.zmags.com/publication/d44aeeab?page=24"> FEATURE Fig. 2 Poster 2: Emergency drugs in the d</a> <a title="BDJ Team March 2016 page 25" href="http://viewer.zmags.com/publication/d44aeeab?page=25"> CPD CPD questions March 2016 CPD ARTICLE: How t</a>