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<br /> ISSUE 62 | JANUARY 2017<br /> DECKERS: WHOLESALE<br /> DIGITAL SUPPORT<br /> David Williams, Senior Director, Digital Omnichannel,<br /> EMEA, at Deckers Brands, on supporting wholesale through<br /> a transformation of people, processes and technology.<br /> INSIDE OUR `NEW HORIZONS' EDITION:<br /> ] THE CHRISTMAS FIGURES P18<br /> ] AMAZON & RETAIL INNOVATION P32<br /> ] IT SPEND IN 2017 P42<br /> ] NEW: THE EDELIVERY PAGES P50<br /> NEXT FROM<br /> INTERNET RETAILING<br /> <br /> <br /> <br /> Contents<br /> ISSUE 62 | JANUARY 2017<br /> Editor: Emma Herrod Tel: 07801 282729<br /> E-mail: press@internetretailing.net<br /> Editor, InternetRetailing.net: Chloe Rigby<br /> Editor-in-chief: Ian Jindal<br /> Design: Alex Gold<br /> Publishing Director: Chris Cooke<br /> Group Account Director: Andy James<br /> Account Director: Marvin Roberts<br /> Tel: 020 7933 8999<br /> Fax: 020 7933 8998<br /<a title="InternetRetailing - Jan:Feb 2017 page 1" href="http://viewer.zmags.com/publication/d49a962a?page=1"> ISSUE 62 | JANUARY 2017 </a> <a title="InternetRetailing - Jan:Feb 2017 page 2" href="http://viewer.zmags.com/publication/d49a962a?page=2"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 3" href="http://viewer.zmags.com/publication/d49a962a?page=3"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 4" href="http://viewer.zmags.com/publication/d49a962a?page=4"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 5" href="http://viewer.zmags.com/publication/d49a962a?page=5"> Contents </a> <a title="InternetRetailing - Jan:Feb 2017 page 6" href="http://viewer.zmags.com/publication/d49a962a?page=6"> Editor's comment 2 016 STARTED with </a> <a title="InternetRetailing - Jan:Feb 2017 page 7" href="http://viewer.zmags.com/publication/d49a962a?page=7"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 8" href="http://viewer.zmags.com/publication/d49a962a?page=8"> Chloe Rigby highlights recent industry changes bu</a> <a title="InternetRetailing - Jan:Feb 2017 page 9" href="http://viewer.zmags.com/publication/d49a962a?page=9"> NEWS FINANCIAL ROUNDUP Lovehoney report</a> <a title="InternetRetailing - Jan:Feb 2017 page 10" href="http://viewer.zmags.com/publication/d49a962a?page=10"> Read more of Paul Skeldon's insight into the fast</a> <a title="InternetRetailing - Jan:Feb 2017 page 11" href="http://viewer.zmags.com/publication/d49a962a?page=11"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 12" href="http://viewer.zmags.com/publication/d49a962a?page=12"> Deckers: Supporting partners from a position of d</a> <a title="InternetRetailing - Jan:Feb 2017 page 13" href="http://viewer.zmags.com/publication/d49a962a?page=13"> INTERVIEW T HERE IS fast-fashion retailing with </a> <a title="InternetRetailing - Jan:Feb 2017 page 14" href="http://viewer.zmags.com/publication/d49a962a?page=14"> roles and responsibilities as it entered new geog</a> <a title="InternetRetailing - Jan:Feb 2017 page 15" href="http://viewer.zmags.com/publication/d49a962a?page=15"> The essential resource for professionals who supp</a> <a title="InternetRetailing - Jan:Feb 2017 page 16" href="http://viewer.zmags.com/publication/d49a962a?page=16"> The more regionally and locally relevant a br</a> <a title="InternetRetailing - Jan:Feb 2017 page 17" href="http://viewer.zmags.com/publication/d49a962a?page=17"> A commercial, comparative performance index of </a> <a title="InternetRetailing - Jan:Feb 2017 page 18" href="http://viewer.zmags.com/publication/d49a962a?page=18"> he adds. “It's product owners and stakeholders wh</a> <a title="InternetRetailing - Jan:Feb 2017 page 19" href="http://viewer.zmags.com/publication/d49a962a?page=19"> The most extensive analysis on Europe's Top500 R</a> <a title="InternetRetailing - Jan:Feb 2017 page 20" href="http://viewer.zmags.com/publication/d49a962a?page=20"> Christmas online shopping reaches £25bn Online </a> <a title="InternetRetailing - Jan:Feb 2017 page 21" href="http://viewer.zmags.com/publication/d49a962a?page=21"> DASHBOARD CHRISTMAS COMPARISON – MULTICHAN</a> <a title="InternetRetailing - Jan:Feb 2017 page 22" href="http://viewer.zmags.com/publication/d49a962a?page=22"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 23" href="http://viewer.zmags.com/publication/d49a962a?page=23"> COMMENT 8kms of robots and machine lea</a> <a title="InternetRetailing - Jan:Feb 2017 page 24" href="http://viewer.zmags.com/publication/d49a962a?page=24"> DECKERS: WHOLESALE DIGITAL SUPPORT David William</a> <a title="InternetRetailing - Jan:Feb 2017 page 25" href="http://viewer.zmags.com/publication/d49a962a?page=25"> IRUK IRUK Top500 2017 Revealed Eac</a> <a title="InternetRetailing - Jan:Feb 2017 page 26" href="http://viewer.zmags.com/publication/d49a962a?page=26"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 27" href="http://viewer.zmags.com/publication/d49a962a?page=27"> IRUK size and capability. `Top50' retailer</a> <a title="InternetRetailing - Jan:Feb 2017 page 28" href="http://viewer.zmags.com/publication/d49a962a?page=28"> David Carroll Managing Director WHAT DOES YOUR </a> <a title="InternetRetailing - Jan:Feb 2017 page 29" href="http://viewer.zmags.com/publication/d49a962a?page=29"> SPOTLIGHT ON CONVEYOR NETWORKS 6RPHR</a> <a title="InternetRetailing - Jan:Feb 2017 page 30" href="http://viewer.zmags.com/publication/d49a962a?page=30"> InternetRetailing returns to the NEC Early Apri</a> <a title="InternetRetailing - Jan:Feb 2017 page 31" href="http://viewer.zmags.com/publication/d49a962a?page=31"> IRX & EDX PREVIEW </a> <a title="InternetRetailing - Jan:Feb 2017 page 32" href="http://viewer.zmags.com/publication/d49a962a?page=32"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 33" href="http://viewer.zmags.com/publication/d49a962a?page=33"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 34" href="http://viewer.zmags.com/publication/d49a962a?page=34"> The following guest article has been written for </a> <a title="InternetRetailing - Jan:Feb 2017 page 35" href="http://viewer.zmags.com/publication/d49a962a?page=35"> INTERNET RETAILING: STRATEGY </a> <a title="InternetRetailing - Jan:Feb 2017 page 36" href="http://viewer.zmags.com/publication/d49a962a?page=36"> Startups are also a way to help tackle the ta</a> <a title="InternetRetailing - Jan:Feb 2017 page 37" href="http://viewer.zmags.com/publication/d49a962a?page=37"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 38" href="http://viewer.zmags.com/publication/d49a962a?page=38"> The following guest article has been written for </a> <a title="InternetRetailing - Jan:Feb 2017 page 39" href="http://viewer.zmags.com/publication/d49a962a?page=39"> INTERNET RETAILING: IT EXWWKH¿UVW±RULQGHHG</a> <a title="InternetRetailing - Jan:Feb 2017 page 40" href="http://viewer.zmags.com/publication/d49a962a?page=40"> Will it be a virtual year? Emma Herrod looks at</a> <a title="InternetRetailing - Jan:Feb 2017 page 41" href="http://viewer.zmags.com/publication/d49a962a?page=41"> INTERNET RETAILING: CUSTOMER </a> <a title="InternetRetailing - Jan:Feb 2017 page 42" href="http://viewer.zmags.com/publication/d49a962a?page=42"> Steve Pyne General Manager, Delamode UK Logistics</a> <a title="InternetRetailing - Jan:Feb 2017 page 43" href="http://viewer.zmags.com/publication/d49a962a?page=43"> DELAMODE COMPANY SPOTLIGHT WHAT DO </a> <a title="InternetRetailing - Jan:Feb 2017 page 44" href="http://viewer.zmags.com/publication/d49a962a?page=44"> The following guest article has been written for </a> <a title="InternetRetailing - Jan:Feb 2017 page 45" href="http://viewer.zmags.com/publication/d49a962a?page=45"> IN STORE: IT The IT in Retail report al</a> <a title="InternetRetailing - Jan:Feb 2017 page 46" href="http://viewer.zmags.com/publication/d49a962a?page=46"> Will the lines between channels finally be erased </a> <a title="InternetRetailing - Jan:Feb 2017 page 47" href="http://viewer.zmags.com/publication/d49a962a?page=47"> IN STORE: CUSTOMER emphasis must be on `ex</a> <a title="InternetRetailing - Jan:Feb 2017 page 48" href="http://viewer.zmags.com/publication/d49a962a?page=48"> FULFILMENT Shoppers like click and collect and it</a> <a title="InternetRetailing - Jan:Feb 2017 page 49" href="http://viewer.zmags.com/publication/d49a962a?page=49"> IN STORE: CUSTOMER Nicola Millard, Fut</a> <a title="InternetRetailing - Jan:Feb 2017 page 50" href="http://viewer.zmags.com/publication/d49a962a?page=50"> Douglas Hollinger Vice President, Strategic Comm</a> <a title="InternetRetailing - Jan:Feb 2017 page 51" href="http://viewer.zmags.com/publication/d49a962a?page=51"> SPOTLIGHT ON PFS the market, how they add </a> <a title="InternetRetailing - Jan:Feb 2017 page 52" href="http://viewer.zmags.com/publication/d49a962a?page=52"> What a difference a year makes Emma Herrod shar</a> <a title="InternetRetailing - Jan:Feb 2017 page 53" href="http://viewer.zmags.com/publication/d49a962a?page=53"> EDELIVERY </a> <a title="InternetRetailing - Jan:Feb 2017 page 54" href="http://viewer.zmags.com/publication/d49a962a?page=54"> ,QDPRYHVLPLODUWR=DODQGR¶VRQOLQHR̈LQH OLQNZLWKEUDQ</a> <a title="InternetRetailing - Jan:Feb 2017 page 55" href="http://viewer.zmags.com/publication/d49a962a?page=55"> </a> <a title="InternetRetailing - Jan:Feb 2017 page 56" href="http://viewer.zmags.com/publication/d49a962a?page=56"> Ecommerce forecast to grow 14% in 2017 Online r</a> <a title="InternetRetailing - Jan:Feb 2017 page 57" href="http://viewer.zmags.com/publication/d49a962a?page=57"> whitepaper. Providing colour to insight Intern</a> <a title="InternetRetailing - Jan:Feb 2017 page 58" href="http://viewer.zmags.com/publication/d49a962a?page=58"> The following guest article has been written for </a> <a title="InternetRetailing - Jan:Feb 2017 page 59" href="http://viewer.zmags.com/publication/d49a962a?page=59"> MOBILE: CUSTOMER explosion in 2017. Not ju</a> <a title="InternetRetailing - Jan:Feb 2017 page 60" href="http://viewer.zmags.com/publication/d49a962a?page=60"> Amazon Go Johnny Go Go Go Go… Paul Skeldon, Mob</a> <a title="InternetRetailing - Jan:Feb 2017 page 61" href="http://viewer.zmags.com/publication/d49a962a?page=61"> MOBILE: STRATEGY 6DOPRQ¶VRZQUHVHDUFK¿QGVW</a> <a title="InternetRetailing - Jan:Feb 2017 page 62" href="http://viewer.zmags.com/publication/d49a962a?page=62"> Insight around the world CHLOE RIGBY,</a> <a title="InternetRetailing - Jan:Feb 2017 page 63" href="http://viewer.zmags.com/publication/d49a962a?page=63"> INSIGHT KEES DE VOS, CHIEF </a> <a title="InternetRetailing - Jan:Feb 2017 page 64" href="http://viewer.zmags.com/publication/d49a962a?page=64"> CUSTOMER EXPERIENCE </a> <a title="InternetRetailing - Jan:Feb 2017 page 65" href="http://viewer.zmags.com/publication/d49a962a?page=65"> When it comes to packaging we've got everything y</a> <a title="InternetRetailing - Jan:Feb 2017 page 66" href="http://viewer.zmags.com/publication/d49a962a?page=66"> </a>